Bradbury Grange

74 Canterbury Road, Whitstable CT5 4HE
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9.7 46 Reviews
  • Bradbury Grange, Whitstable
Bradbury Grange offers tailored residential and residential dementia care for 50 residents in a welcoming, supportive and friendly environment. The home offer a homely, family atmosphere with comfortably furnished bedrooms and en suite wet rooms.

With large gardens, a summer house, a busy activities calendar, coffee shop, reflexology, hair salon to name a few, Bradbury Grange offers something for everyone. The home provide 24-hour support which ensures the residents continue to enjoy maximum independence with peace of mind, knowing that help is always at hand.

Located in Whitstable, set back off Canterbury Road and about a mile from Whitstable seafront, Bradbury Grange offers:

- Caring, professional colleagues focused on person-centric care
- Personalised care plans, developed with the resident and their family
- Bright, spacious rooms, all with en-suite wet rooms
- Regular trips and events
- Award winning music therapy
- Beautiful gardens with furnished summer house
- Support from dedicated volunteers
- Support from a dedicated Chaplain

Experts in care

Bradbury Grange is owned by MHA, an award-winning charity which helps to improve the lives of over 19,000 older people across Britain. As the only national care provider to offer connected care and support through specialist care homes, thriving retirement living and vibrant community groups, the organisation enables older people to live later life well.

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Care Provided by Bradbury Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kim Saint (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Bradbury Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,335
    • Self-Funded Residential Dementia Care from £1,491
    • RESPITE Self-Funded Residential Care from £1,335
    • RESPITE Self-Funded Residential Dementia Care from £1,491
  • (these prices are only a guideline, please contact Bradbury Grange to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Bradbury Grange Reviews (46)

Total of 46, showing 1-20
9.7

Bradbury Grange has a Review Score of 9.7 (9.730) out of 10, based on 10 reviews in the last 2 years. Over all time Bradbury Grange has 46 reviews.

Overall Experience

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Review from Dorothy B (Wife of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I received a wonderful welcome to the home, with attention and consideration to every detail.
The staff were very professional and efficient in dealing with all requests.
The well-being of all is paramount and it is a home with much tender loving care.
All staff appear to be full of much kindness
to residents and visitors.
In many cases, the resident has to give up their home, creature comforts and things they know and love, which is a bereavement in itself, therefore, this condition receives much care until the resident has settled down.
There is always someone available to give help, direction and guidance.
It is wonderful for a loved one to say, at last, I feel safe! I am contented and well cared for.
Staff go the extra mile to spread happiness.
The church services, led by the Chaplain and other ministers, are a great help and enjoyed by those who attend.
Entertainment provided is varied, and suited to the needs of those partaking; there is much laughter and enjoyment.

Reply from Kim Saint, Home Manager at Bradbury Grange

Thank you so much for your kind words about Bradbury Grange. It is so important to us, as a team, to provide personalised support to our residents and to their families. The team work hard to make it a person's home and create a caring welcoming atmosphere.


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Review from Christine P (Friend of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Bradbury Grange is excellent. Residents are treated kindly and with respect as are the visitors. Everywhere is very clean and welcoming. I would recommend Bradbury Grange to anyone unreservedly.
Well done to all who work there!

Reply from Kim Saint, Home Manager at Bradbury Grange

Thank you for your kind words. I will relay this to the staff team who work to ensure these standards are met.


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Review from Dee S (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Considering Mum's age and health condition, she doing well and seems settled now.
Very homely atmosphere, staff, residents and visitors make it so (based on recent visits) a little sadness sometimes, but overall joyous, upbeat atmosphere.
Nice environment, nice, caring attentive staff, visitors made
very welcome, nice food. Facilities and materials, interesting books to browse through, objects, therapy objects to focus on and enjoy.
My mum had 1 to 1 singing therapy, also group therapy takes place in the main living area with all residents.
A trip to the local museum next week. All reassuring.

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Review from A S (Sister of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always sure of a warm welcome when I arrive, the staff have become familiar with me over the 18 months I have been visiting, most of them greeting me by name. They have had patience with my sister because she was very critical of everything when she first started here (she knew she could no longer
care for herself but was reluctant to be here). She has always been well cared for and I am sure I could find no better home for her to be.

Reply from Kim Saint, Home Manager at Bradbury Grange

These are really lovely comments and will be shared with the team. It is lovely that you feel part of Bradbury Grange.


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Review from John J (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased. Mum seems to be settling in ok.

Reply from Kim Saint, Home Manager at Bradbury Grange

Thank you for completing a review. We are grateful as it gives us the opportunity to improve our service.


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Review from S M (Niece of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this home is lovely. Clean, comfortable and friendly. The staff are professional and welcoming. My auntie always looks happy, comfortable and well cared for. A lovely buzz about the place, with entertainment for the residents - what else can you ask for?

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Review from Ursula S (Partner of Resident) published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my partner three to four times weekly. I am always treated with kindness, consideration and respect. The same is true for my partner, who has multiple needs and many mood swings which are all taken into careful consideration in the way she is being looked after. Staff team work incredibly hard,
but they have a positive attitude and are well supported by management. I have visited a number of care homes, this is the best!

Reply from Kim Saint, Home Manager at Bradbury Grange

It’s a pleasure to welcome you and everybody else who visits the home, either to look around, volunteer or visit loved ones. Thank you for your kind words.


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Review from Petrine W (Daughter of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident now for three months at Bradbury Grange and moving from her own home to residential care closer to me has been a hard transition for her and all the staff have been very supportive, kind and friendly to both her and myself.
I am really pleased with how well Mum is now putting
on weight, she really enjoys the food and looks 100% healthier.
The caretaker has been great in assisting to personalise her room so that she has familiar surroundings including a very large plant!
This move has given me such peace of mind knowing that my mum is safe and secure and very well supported and cared for by all the staff. I thoroughly recommend Bradbury Grange.

Reply from Kim Saint, Home Manager at Bradbury Grange

Thank you for your lovely review. We are grateful for the kind words given and these will be shared with the team, which supports them to know that the job they do is very worthwhile.


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Review from J H (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Bradbury Grange for over three years now. It feels homely when you walk around, which is the reason for choosing this particular home. The staff are caring and attentive and the residents seem happy. It has also improved recently with more staff being employed.

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Review from Martin B (Brother of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of all of the staff at Bradbury Grange. Over the last seven months, I have watched the staff and been highly impressed and grateful that they care for the residents. There is a strong sense of family caring, which resonates throughout the home and makes it a happy place
to live. A big thank you to everyone who works or volunteers at Bradbury Grange!

Reply from Kim Saint, Home Manager at Bradbury Grange

Thank you so much for your kind words. We do try to make everyone feel welcome at Bradbury Grange and know that it can be difficult to come to terms with life in a care home for both the people who live here and the people who visit, so a friendly and welcoming home is what we offer.


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Review from Andrew L (Son of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff ensured that my father settled into Bradbury Grange with care and kindness at a difficult time of year. Nothing was too much trouble. He is now thriving in his new surroundings. We are very grateful.

Reply from Kim Saint, Home Manager at Bradbury Grange

Thank you for your kind words, which will be appreciated by all the team.


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Review from T B (Friend of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was only at Bradbury Grange for a very short period, but the staff were very kind and attentive. They did everything to make her comfortable and content. The staff especially, went out of their way to provide her with a radio station through a tv, when modern DAB outlets failed. I would not
hesitate to recommend Bradbury Grange.

Reply from Tim Bailey, Deputy Home Manager at Bradbury Grange

Thank you so much, your friend was a delight to care for, and the team were so grateful to hear your kind words.


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Review from H B (Daughter of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident here for the last six months. His transition from home life to being in a residential establishment was not easy, but was very well facilitated by the kind, friendly and helpful staff. Since being there he looks 100% better and although still settling in, I am confident
that I have no worries regarding his care. My only quibble and this is petty, but it would be nice to see some more plants around, as I do believe 'greenery' can have a lovely soothing effect. Maybe the residents, if they were up to it, could participate in their care.

Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you so much, for your kind recommendation and your suggestion.


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Review from T R (Brother-in-law of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been here for four years and is still happy and well. She is looked after very well. Thank you all.

Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you for your kind words. We are delighted that you feel your sister-in-law is looked after very well. She is a pleasure to care for.


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Review from J S (Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to this home for respite having lost my husband some months ago, I have received such care and kindness from the staff and some of the residents. I have decided to become a permanent resident for I feel safe, secure and comfortable. The caretaker has made my room very homely for which I am grateful.
I can see my family and enjoy the rest of my time in here.

Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you for your lovely review, I am delighted to hear that you are happy and feel safe and comfortable. Our caretaker is an absolute star and we are lucky to have him. I will pass on your compliments to the team.


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Review from A A (Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bradbury Grange is a very special place and I would recommend it 100% to everyone. It is so friendly and helpful which is very important.

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Review from J S (Daughter of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Bradbury Grange following a lengthy stay in hospital. Unfortuablet she was only there for just over 2 months so didn't really have time to settle in but the care she received during this time was exemplary. I was very impressed by the sensitivity and kindness shown during her last
few days. I would highly recommend this home.

Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you so much for your compliment. It was our pleasure to care for your Mother. I will share this compliment with the team at Bradbury Grange.


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Review from H B (Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bradbury Grange is a careing and friendly home. I am often amazed at the careing and helpful way most of the staff are and they really do care for the welfare of elderly people. We do have times of recreation and exercises daily. Yes, it is a pleasant place.

Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you for your compliment, your feedback is greatly appreciated.


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Review from Danny C (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 101 and has been at Bradbury for four years and is very happy there. The staff are attentive and caring and the management communicates well. There’s a beautiful garden and the home is very well designed. I’d have no hesitation in recommending it.

Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you so much for your compliment. It is an absolute pleasure to know and care for your Mum.


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Review from J R (Daughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Bradbury Grange, Whitstable for four years which she thoroughly enjoyed. She built positive relationships with the carers and staff who treated her with thoughtfulness and respect, always finding time to chat and take an interest in her family and life stories. She was well
cared for, always treated with consideration. Any concerns were swiftly and positively dealt with. Above all, the dignity, love and kindness shown in the last few weeks of her life was outstanding. Everyone demonstrated such sympathy and compassion to Mum and the whole family; it was beyond our expectations. Thank you Bradbury!

Reply from Sadie Porteous, Home Manager at Bradbury Grange

Thank you so much for your lovely compliment, which has been shared with the team. It was an absolute pleasure to care for your Mum, who we all adored and who is missed very much by all at Bradbury Grange.


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Current Review Score: 9.7 (9.730)

Overview of Review Score

The Review Score of 9.7 (9.730) out of 10 for Bradbury Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Bradbury Grange is calculated as follows: ( (84 Excellents x 5) + (31 Goods x 4) ) ÷ 115 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bradbury Grange is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (4)

Kim

Kim Saint

Job Title: Home Manager

Joined: 2022

Bradbury Grange's dedicated team is led by Home Manager Kim Saint who brings over 40 years of care expertise. Kim joined in November 2022 and has since transformed the home into the vibrant, welcoming place it is today. Her leadership inspires the team daily - from Janine’s pub quiz fundraisers at the local Neptune pub to Olivia’s lively activities, to Ann, who has been part of the MHA family for an incredible 44 years.


Paula

Paula Hardisty

Job Title: Administration Manager

Joined: 2019

Paula has been the Administration Manager at Bradbury Grange since 2019. She enjoys her role, in particular using her skills and experience to solve any issues as they occur. One of the best aspects of her job has been getting to know both the residents and staff.


Previously Paula was in the Women’s Royal Army Corps and also worked for the MOD and Kent Police in the Criminal Justice Unit.


She has two grown up children, enjoys coastal walks with her dog Oscar and socialising with friends.


Garry

Garry Harris

Job Title: Housekeeper

Garry was a self-employed plasterer for 47 years before joining MHA to work as Housekeeper at Bradbury Grange where he leads the team of domestic and laundry assistants.


Working at Bradbury Grange has been the best possible change for Garry. He enjoys every aspect of his role and has real job satisfaction by being able to help or change any aspect of the residents’ day.


In his spare time, Garry enjoys relaxing with a game of golf and travelling with his wife Michelle.


Olivia

Olivia Galvin

Job Title: Activities Co-ordinator

Joined: 2023

After completing her education in health and social care, Olivia joined Bradbury Grange as a care assistant before moving into her current role. As an activity coordinator, she enjoys taking residents out, having a laugh with them and making sure they are happy and comfortable.


“In the two years I have worked here, it has taught me a lot, especially on how to stay patient, calm and most importantly look after the needs of the residents. When I first started, I was immediately looked after and I want to credit all those who gave me help, advice and allowed me to shadow them. I love working at MHA Bradbury Grange, it's a great place to work and I like being the youngest at the home. One of my colleagues has been here for more than 40 years so the experience you get is second to none."


Frequently Asked Questions about Bradbury Grange

What types of Care is Bradbury Grange registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bradbury Grange provide?

Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bradbury Grange have?

There are 50 Single Rooms.

What are the Facilities & Services at Bradbury Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bradbury Grange to the centre of Whitstable?

0.6 mile(s) as the crow flies, distance by road may be significantly further.