Review from K D (Son of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience

My experience over the last week has been one of appreciation of the management and all the staff and nurses.
The residence seems to be well looked after and the food is lovely. The staff are happy to help and answer any questions from resident and family members alike.
The rooms are lovely and the

facilities seem very good. There is one carer that is a wonderful person and in my opinion was born to be and exceptional carer (An Angel on earth).

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Review from M D (Daughter-in-law of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience

My mother-in-law was admitted into this wonderful care home on 12th April 2018.
This has only been one week since she was admitted and I have visited her several times and each time I have visited her I must say that the staff and management have been great.
They all take the time to chat and seem

to look after the residents and families very well.
The rooms and food here are lovely and the staff make sure that all the residents want for nothing.
They have entertainment from time to time which is wonderful.

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Review from Ann M (Wife of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience

Very well looked after. Good company, good food, excellent staff. Lovely clean modern and all on one level.

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Review from P R (Daughter-in-law of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience

Have welcomed my Father-in-Law in fantastic, going out of their way to help him settle in, as had been into a previous care home which wasn't the best and sorting out infection (chest, urine) immediately as soon as they noticed it. Staff lovely and friendly easy to approach about anything.

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Review from George R (Son of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience

Staff very friendly. Have welcomed him in fantastically. Easy to approach. Clean and tidy place. Highly recommended.

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Review from Lucy R (Granddaughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience

I think the service is great here. Communication is key between relatives and staff and everyone has it spot on here. They are excellent to the resident sand my grandad is happy here. Best care home I have walked in/been in!

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Review from Gerald W (Husband of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience

Extremely good caring staff. Not only for residents but for relatives as well.

Reply from Tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from J M (Husband of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience

Been here for five years. My wife has caring staff. It's a good home. We're very happy.

Reply from Tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from Margaret M (Wife of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience

You cannot fault the care and detail to all residents and visitors. Nothing is too much trouble for the staff. The food is excellent and visitors can have a meal with their loved ones if they wish.
Plenty of space so residents can move about and join in the many activities during the day.
The coordinator

arranges bus trips out and people look forward to them.

Reply from Tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from C S (Daughter of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience

Dad is happy, well looked after and enjoys the entertainment.

Reply from Tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from A D (Daughter of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience

My Dad is happy and well cared for. Thank you to the lovely staff.

Reply from Tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from Kerry J (Granddaughter of Resident) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience

Really impressed with the team at Charles Court, my nan was taken ill in December and we thought that was her gone. She appeared a lot better but left the hospital with a very nasty bedsore which could of been prevented, but thanks to the staff at Charles Court, especially two senior care nurses, my

nana has made an amazing recovery and with the constant continued care, she is back to her best self.

Reply from Tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from Judith K (Daughter of Resident) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience

Recently, Mum was admitted to hospital. While there she got a nasty bedsore due to not being turned. So when she got back to the home the carers looked after her really well and prevented Mums sore turning into something worse. Only one niggle I have really is sometimes Mum is forgotten when they bring

drinks around.

Reply from Tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from A A (Daughter of Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience

Good atmosphere clean and friendly.

Reply from Tracy Clothier, Home Manager at Charles Court Care Home

Thank you for your positive feedback in relation to Charles Court Care Home, your comments really are welcomed. As an organisation, we are committed to providing the highest quality of care in order to make a real and lasting difference for everyone we support. Thank you again for taking the time to provide us with valuable feedback.

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Review from Karen L (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience

Good layout always short of staff mainly on the weekend they have good staff but need to treat them a bit better. The good staff are leaving because they found jobs with more money and less hours.

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Review from E P (Husband of Resident) assisted by family/friend published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience

Care staff are good but are pushed to their working limit.
They are always short staffed, when they get good staff they don't look after them and they end up leaving.
Staff turnover is very high.
Sort out the staff and it would be a very good home.
Most head nurses are very good but some are not

caring and you can wait hours to get a reply out of them.
Management needs a big sort out, never see them, and appear not to worry about their hard working care staff trying to provide a good service.

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Review from Philip H (Son of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been treated wonderfully well at this care home. The food is very good at mother says herself. The room is always kept immaculate and the staff are second to none; always helpful. I would certainly recommend this home to any potential resident. Hats off to Charles Court.

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Charles Court Care Home

Care Provided by Charles Court Care Home

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