Ashton Lodge

95 The Hyde, Edgware Road, London NW9 6LE
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9.7 52 Reviews
  • Ashton Lodge, London
Ashton Lodge is a quality, purpose built care home that offers specialist facilities and care from highly trained staff. The home aims to maintain good links within the community to provide meaningful visits, trips and activities for the residents who can enjoy taking part in regular group events.

The home has an open door policy, encouraging family and friends to come to the home and spend time with their loved ones. Whether it is spending time in the resident’s private bedroom, in the garden or in communal lounges, residents are helped to see their loved ones regularly.

Ashton Lodge provides care for people with dementia and nursing needs, as well as those with a physical disability or frailty.

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Care Provided by Ashton Lodge

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 93 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carla Carvalho (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (93)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ashton Lodge Reviews (52)

Total of 52, showing 1-20
9.7

Ashton Lodge has a Review Score of 9.7 (9.665) out of 10, based on 20 reviews in the last 2 years. Over all time Ashton Lodge has 52 reviews.

Overall Experience

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Review from Robert R (Friend of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience with Ashton Lodge, the care staff are very supportive and caring, always there to help, and the nursing staff are very attentive and understanding and always make time when you need information or to talk. And the management team are fantastic, always friendly and helpful when problems
need addressing.
All I can say is thank you so much to all the staff at Ashton Lodge for taking very good care of my friend.

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Review from Margaret S (Sister of Resident) published on 24 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are fantastic. Whenever I visit my sister I can feel the warm atmosphere as soon as I arrive. The nurses and staff are extremely busy but they still find time to have a chat and a laugh with her. They also update us on her health issues and remind us of any hospital appointments.
My sister likes one-to-one rather than group activities of which they have many to choose from. This is solved by the carers painting her nails or chatting about TV programmes with her. In conclusion, I am always impressed with the parties they have throughout the year both for residents and families celebrating Christmas and Valentines to name but two. I would certainly recommend Ashton Lodge for your loved one.

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Review from Carmel M (Sister of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank all the staff, management, hotel services, staff, support staff including activities staff. The qualified nurses who carried out care to my sister who was a resident for two years as I would like to recommend Ashton Lodge for their wonderful dignified care given to my sister. We
thank you, I thank you Aston Lodge from all the family.

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Review from Angiele M (Resident) assisted by family/friend published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience is great and that's because staff members are great and understanding. Residents are also nice and respectful.

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Review from Nargess D (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring and look after my father with advanced dementia. The activities are excellent and the management are very helpful.

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Review from P S (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the service and care provided for my Mum who is a stroke patient. All the staff are very helpful, polite and go the extra mile when we have any concerns. Even the non-Gujarati staff make an effort to learn a few words to communicate with my Mum which I found very impressive. There
is a minor concern that I would like addressed is that when I visit I find Mum in an uncomfortable position. More frequent checks to her room to address this would be great. Also, some of the bedding/linen/pillows could be replaced.

Reply from Carla Carvalho, Manager at Ashton Lodge

Thank you so much for your lovely review and kind words about our team. We're thrilled to hear you're impressed with the care your mum receives, and the effort made to communicate with her-it means a great deal to us. Your thoughtful suggestions are very much appreciated, and we'll make it a priority to address the areas you have mentioned. Thank you for helping us continue to improve-we're truly grateful for your support!


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Review from N E (Sister of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To all the staff and the manager, thank you for looking after my sister, as a family we couldn't have got better care for my sister.
She was shown respect dignity and kindness, we were met with kind caring staff each time we visited my sister. Again Thank you all from the bottom of my heart for providing
care love and compassion to my sister. Working and running a nursing home is a very difficult job but I can say with certainty that an excellent job both by management and staff was offered to my sister. Also, her husband and siblings were shown great respect and help when required.
Thank you Aston Lodge staff and management for all the kindness and care you provide to my sister and my family and sister's husband, again
Regards.

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Review from M D (Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the service at Ashton Lodge, especially with one lady. Being at Ashton Lodge it feels like home. All the staff are very friendly and supportive. The management is very helpful whenever I have something to clarify.

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Review from Tina H (Daughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very helpful, caring and thoughtful towards my mum. They also looked after me as well, while I was visiting my mum.

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Review from B H (Husband of Resident) assisted by family/friend published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They looked after my wife for 7 weeks. She had dementia and stage 3 cancer. All the staff were excellent in looking after me and my wife.

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Review from David R (Son of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Mother passed on just after her 104th Birthday I was quite touched that her carers came into her room and said a little prayer over her; she had been there for a little over 3 years, as her needs were becoming more complex and although her skin was thin and easily bruised they were generous
in their efforts to protect it! Although she could barely construct a sentence they used their experience to estimate what she was in need of, including things like putting the TV on for her!
The food was varied and nourishing and she seemed to like the hot Chocolate a lot. The Nursing staff were kept busy with the variety of conditions presented and keen to help and encourage.

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Review from Gary P (Nephew of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, all staff very friendly and helpful. Highly recommended.

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Review from Bharat G (Son of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For five years now my mother has been at Ashton Lodge Care Home. As a GP myself who has visited patients in countless care homes, I can, without any hesitation or doubt, say that Ashton Lodge is one of the best I have come across. It is clean and welcoming and the staff go above and beyond for the residents.
Thank you so much for caring!

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Review from Keyvan F (Son of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first day, Mum was admitted to Ashton Lodge, all the staff, carers and nursing staff have been amazing. They made my mum feel at home and comfortable. Made sure if we weren't sure, to ask them questions about anything. They make you always feel welcome, nothing is too much trouble and
you do not feel rushed. I am happy to leave my mum in such capable hands and I can go home knowing she is 100% being looked after properly.

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Review from D P (Nephew of Resident) published on 21 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well-run care home!
I was really impressed with the various facilities and the professional staff who deliver outstanding care to the residents as I always say who are not there by choice but by compulsions of their circumstances!
I attended their various functions, the last being the Christmas
Party a few days ago and you could see the passion and diligence of the care worker staff and I could see the resident's eyes light up with joy as it provided a diversion from the everyday routine!
I plan to also go for their Christmas lunch on 25th December and look forward to it indeed!
Bravo Ashton Lodge, may your endeavours go from strength to strength, onwards and upwards!

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Review from E J (Wife of Resident) published on 1 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was at Ashton Lodge from July 2022 until his recent passing.
During his time there he was very well looked after by all the team of nurses and carers. They were always very kind and encouraging with him and I was kept regularly informed of his progress.
The rooms at Ashton Lodge are a good
size clean and modern and they have very nice facilities for the residents.

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Review from Elsa C (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is perfect.

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Review from Kamal B (Nephew of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt received the best of service and was very well looked after. We could not expect any better. The staff went over and beyond their duties to keep her comfortable and well looked after.
We are really very grateful to the management and staff for their service and cooperation they gave us.
Thank
you very much

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Review from Christine S (Daughter of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother, who suffers with dementia, has been at Ashton Lodge Care Home since 5th June 2023. She is being well looked after by the staff who are very friendly and helpful. She has a nice, spacious room with en-suite facilities and a large window overlooking the busy Kingsbury Road. I am
kept informed and updated on all matters concerning her, particularly in relation to her non-dementia health issues.
My father and I visit her several times a week and we are both treated with respect and attention when we visit.
Nothing seems to be too much trouble for the staff who display care and professionalism at all times. We know she is safe and will be well looked after by all the carers and nurses there.

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Review from Daniel C (Son of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have returned to the UK on Friday 30th June 2023 to find my mother lying in her own faeces.
The first thing I noticed was that her face was dirty, and her lips were so dry that her top lip was bleeding. Her ears were so full of wax the left ear was seeping wax. My mother's nostrils were filled with
snot and dried bogies. Mum's socks were covered in faeces: I took pictures and showed the nurse on duty.
This always happens when I am away, as I see my mother every day, unless it is impossible to get there from Lewisham: 15 miles on bike or 1.5 hours minimum on the train.
I have given the nurses and carers the benefit of the doubt too many times, but this is the final straw.
I am now very worried about the care she is receiving and I am reluctant to leave her to look after her affairs abroad.
I had a great relationship with all of the staff at Ashton Lodge, but with a heavy heart, I have to say that they have lost my trust.

Reply from Carla Carvalho, Manager at Ashton Lodge

Ashton Lodge was contacted by the son, DC on the 3/7/23 to express his unhappiness with regards to his mother’s care while away on holiday. This is the complaint in your possession.
A response was sent with an apology for distress he experienced. We investigated all his concerns.
As explained, his mother is very frail with full limb contractures which complicates movement. She is fully dependent for all activities of daily living including continence care which is scheduled 4 hourly or as required due to her management of constipation with laxatives.
With reference to the wax build-up in his mother’s ears, this is a procedure that is undertaken by the GP or the audiology clinic. This has subsequently been addressed.
We informed him that we were sorry that he felt he needed to find an alternate placement. Ashton Lodge has been providing care to his mother since 5/03/2018 and at her last Care review with NWL ICB on 13/6/23 no issues around care were raised.


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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Ashton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.665 for Ashton Lodge is calculated as follows: ( (176 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 233 Ratings = 4.665

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashton Lodge is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Ashton Lodge

What types of Care is Ashton Lodge registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashton Lodge provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Ashton Lodge have?

There are 93 Single Rooms.

What are the Facilities & Services at Ashton Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ashton Lodge to the centre of London?

7.0 mile(s) as the crow flies, distance by road may be significantly further.