Ashton Lodge

95 The Hyde, Edgware Road, London NW9 6LE
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9.7 52 Reviews
  • Ashton Lodge, London
Ashton Lodge is a quality, purpose built care home that offers specialist facilities and care from highly trained staff. The home aims to maintain good links within the community to provide meaningful visits, trips and activities for the residents who can enjoy taking part in regular group events.

The home has an open door policy, encouraging family and friends to come to the home and spend time with their loved ones. Whether it is spending time in the resident’s private bedroom, in the garden or in communal lounges, residents are helped to see their loved ones regularly.

Ashton Lodge provides care for people with dementia and nursing needs, as well as those with a physical disability or frailty.

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Care Provided by Ashton Lodge

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 93 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carla Carvalho (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (93)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ashton Lodge Reviews (52)

Total of 52, showing 21-40
9.7

Ashton Lodge has a Review Score of 9.7 (9.665) out of 10, based on 20 reviews in the last 2 years. Over all time Ashton Lodge has 52 reviews.

Overall Experience

  • 37
  • 13
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  • 1

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Review from Michael H (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot say enough about the care and attention paid to my mother. From reception to staff on the second floor (probably the same all over) and management, just cannot thank the people of Ashton Lodge Care Home enough for all the kindness shown to my mom and family. Thank you.

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Review from Corrado L (Nephew of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been a resident at Ashton Lodge for about two years and I have had the opportunity of visiting him at least once a month. Every time that I visited I noticed how caring the team at Ashton Lodge were. My uncle was always smiling and looking relatively good given his declining health. Also,
the number of times I was called at home to be updated on some medication or vaccination that my uncle had to do was a clear sign of attention to detail and care. The friendliness and professionalism of the team has always been impressive. It really felt like being within a loving family. For sure the last two years of my uncle have been greatly improved by the kindness and care he received from the team at Ashton Lodge. For me as a visitor too the experience was never a frustrating or unpleasant one, in fact, quite the contrary. There was always a smile and a word of comfort. It is for sure an institution that I highly reccomend both for the professionalism and the humanity.

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Review from Rakesh P (Son of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed here prior to covid. The staff at the home treated my father with respect and looked after him like he was their own father. Staff would ensure that my father was in touch with me on regular periods (organised visits, face time calls etc) and regular monthly calls from the nurse
regarding my father's conditions or concerns. The room for my father was excellent, clean and tidy, the staff ensure that my father's dietary needs were met. I would highly praise the nursing home and its staff.

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Review from A D (Stepson of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have on several occasions visited the care home and was not able to see/view all of their facilities. Overall it appears a clean and welcoming home. I have not viewed the food menu so I cannot comment. The staff I have dealt with in the office are very understanding. The nurses are reasonable but
more input on a health side would be welcome.

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Review from D C (Son of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mum got injured and I cannot get to the bottom of it. The home also admitted they cannot look after dementia patients. I have reported them to the health care ombudsman. Please do not let these people look after your loved ones.

Reply from Carla Carvalho, Manager at Ashton Lodge

We welcome and encourage all reviews and feedback and are proactive in instituting any measures required to improve our service.
In response to review ID: 1001647 made by a relative of a resident previously placed at Ashton Lodge, we wish to say that our team has been delivering care to a range of complex medical conditions including the various sub types of dementia since its opening in 2010, which includes behaviour that is challenging to manage.
Ashton Lodge works in partnership with other partners of care including mental health team, GP and other professionals of the Multi-Disciplinary team to deliver care where risks are mitigated as much as is possible in the best interest of the residents.
In keeping with our duty of candour, we share all relevant information with the various stakeholders including families with regards to all aspects of the service including the circumstances of any injury.
We are sorry the family felt that their experience did not meet their expectations.


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Review from Pany C (Son of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent 8 1/2 years at Ashton Lodge before he sadly passed away in February. During the entire time, the carers and management treated my father with the greatest of respect and dignity and always made sure he was comfortable. To us, it felt like he was treated by all the staff as 'one of the
family'. My mother was a regular visitor - 3/4 times per week (pre-Covid) - and she was always accepted with open arms and nothing was too much for the staff with whatever she asked for or needed. During the last couple of Covid years, the staff were always available on the end of the phone to give us an update, and not once during this period were we concerned that father was not being looked after or cared for properly. All the family would like to thank the entire staff at Ashton Lodge for looking after my father so well and making the last 8 1/2 years a bit easier to bear and we cannot envisage him being in a better place during this time.

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Review from Charlotte H (Granddaughter of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family's experience with Ashton Lodge was absolutely excellent. The staff without exception were kind, courteous, and competent not just in providing care for my Grandpa, but also in helping my Grandma stay in contact, especially during lockdown. My Grandma called almost daily to check-in and everyone
was so kind to her and so patient. My grandpa was always clean and calm and looked very well taken care of whenever I visited. Thank you to all the staff for the exceptional care and kindness you showed my family.

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Review from Katie K (Granddaughter of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t speak highly enough about Ashton Lodge. My grandfather spent over three years being cared for at this home and the care he received was excellent. It can be a worry leaving a loved one in a care facility, especially during the last few years with the Covid-19 pandemic, but my family and I were
confident that even when we weren’t able to visit my grandfather he was very well looked after. The staff did everything they could for him and for my family as well. We believe he was in the best place he could possibly be and we are extremely grateful for the wonderful staff.

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Review from Lynda D (Niece of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashton Lodge is a highly efficiently run care facility offering a high level of professional care to suit a variety of needs. My Aunt’s room was spacious with en-suite facilities, pleasant décor, modern furniture, and a comfortable medical bed. The Management Team were always welcoming, very professional
and knowledgeable, and available to help and listen to and address any concerns. The Carers were dedicated, caring, friendly, and motivated in their roles. The Activity Coordinators were always cheerful and committed to providing endless entertainment for the residents to participate in. They provided meaningful and stimulating activities, encouraged social interaction between residents whilst taking onboard residents' likes/dislikes, abilities, preferences, and needs in order to come up with endless activities and choices to suit everyone. The Cleaning, Laundry, Maintenance, and Kitchen staff did an excellent job behind the scene because Ashton Lodge was run to the highest of standards.

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Review from Upendra T (Brother of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite all the difficulties, the staff at the care home have been excellent in looking after my brother. I say staff, but I would prefer to say Family because the care and treatment provided is as good as I would have provided. Whenever I have visited, I have noticed the care taken to ensure the safety
of the resident and the visitor has to be commended throughout the Covid period. Knowing that your loved ones are looked after as you would like to be, going that extra mile to entertain with different activities, birthday celebrations, making time to listen, striving to continuously improve, is credit to the team and the management of Ashton Care Home. I would not hesitate in recommending Ashton Lodge Care Home to anyone.

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Review from M V (Son of Resident) published on 18 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As availability is a moving feast we did not know when there was space. This is to be expected, once confirmed it all went well. The room are nice with ensuite toilet/shower etc. Staff are helpful, friendly, knowledgeable. I felt very comfortable leaving my mother-in-law in their care.

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Review from Dvija M (Daughter of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I will be forever grateful to the carers, support staff, and leadership of Ashton Lodge.
Care - the care during the years my father was in the home was always kind, respectful, and of a high standard. They were always very responsive to suggestions for improvement and invited feedback.
Activities
- the activities were conducted by enthusiastic staff who went the extra mile and ensured they were ethnic appropriate.
End-of-life - so compassionate. Ashton Lodge agreed to allow my dad back from the hospital for his palliative care and enabled my mum to see my dad near the end. When my father passed the staff all escorted him out and made a goodbye speech. They gave him so much dignity. He mattered to them as their family.
Covid - the situation was dealt with very efficiently with clear communication. I was assured my dad was in the best place under the best management to survive.
The home also gave my mum support when she used to visit my dad.

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Review from G R (Brother of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After not being able to visit for a year, I was impressed with the organisation of visits. My brother has been here for three and a half years, and is obviously happy and is always clean and well-groomed.

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Review from L S (Daughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to Ashton Lodge after he could not be looked after at home any more. When he started at the home, there were difficulties but after a month or so of 1 to 1, he settled and had the best time for his condition.
He enjoyed the food and always was clean and looking well and healthy. The care
home always welcomed us as if in our own home.

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Review from Claudia (Daughter of Resident) published on 24 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father spent just short of six months at Ashton Lodge before sadly passing away. I was very anxious about him going into a nursing home as he was originally transferred here by the CQC and I hadn't had any involvement. I have to say that I couldn't have chosen better myself. The carers are all
kind and caring and were genuinely concerned when dad wasn't eating or was feeling unwell. He was content there and never complained. I can't thank the team who looked after dad enough.

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Review from Chris M (Son of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both staff and surroundings meant that my mum's time at Ashton Lodge was dignified. The staff genuinely care about those in their care and this showed in their attention to mum. They took the time to listen and sometimes just sat and held her hand.

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Review from R W (Daughter-in-law of Resident) published on 6 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is treated with respect5 and dignity at all times. The staff are very polite and courteous.
The home is always clean and fresh and I would have no hesitation in recommending it to anyone who would wish to reside there.

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Review from Bhavesh R (Friend of Resident) published on 7 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went several times with my dog for the resident and was invited to a summer bbq, they looked after me soooo well and also the residents. Great team

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Review from Niki V (Friend of Resident) published on 7 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and tidy.
It is warm and welcoming and comfortable. The staff are all very kind and caring and go out of their way to help.
Residents and visitors are treated well by the staff who are all very friendly.
There was recently a 'party' for the residents and their family and
friends and lots of effort and planning went into this. The staff made such an effort lots of them coming in on their days off to make sure the residents had a nice time. There was lots of food and entertainment for everyone to enjoy.
Thank you for everything you do!

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Review from D W (Daughter of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Ashton Lodge Care Home I would recommend to any person who wants to put their elderly family there. Service excellent and friendly carers, loving the people that work for Ashton Lodge.

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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Ashton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.665 for Ashton Lodge is calculated as follows: ( (176 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 233 Ratings = 4.665

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashton Lodge is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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