Ashton Lodge

95 The Hyde, Edgware Road, London NW9 6LE
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9.7 52 Reviews
  • Ashton Lodge, London
Ashton Lodge is a quality, purpose built care home that offers specialist facilities and care from highly trained staff. The home aims to maintain good links within the community to provide meaningful visits, trips and activities for the residents who can enjoy taking part in regular group events.

The home has an open door policy, encouraging family and friends to come to the home and spend time with their loved ones. Whether it is spending time in the resident’s private bedroom, in the garden or in communal lounges, residents are helped to see their loved ones regularly.

Ashton Lodge provides care for people with dementia and nursing needs, as well as those with a physical disability or frailty.

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Care Provided by Ashton Lodge

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 93 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Carla Carvalho (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (93)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ashton Lodge Reviews (52)

Total of 52, showing 41-52
9.7

Ashton Lodge has a Review Score of 9.7 (9.665) out of 10, based on 20 reviews in the last 2 years. Over all time Ashton Lodge has 52 reviews.

Overall Experience

  • 37
  • 13
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  • 1
  • 1

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Review from S M (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in this care centre for over six years. We have nothing but praises and appreciation for the care my mother is receiving. You are all wonderful! Just marvellous! God bless all.

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Review from Barbara R (Resident) assisted by family/friend published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend this home as it is very clean and staff are very helpful.

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Review from Marie L (Niece of Resident) published on 13 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle went to Ashton Lodge about 3 years ago. He had just had a bout of pneumonia and had been in hospital. Due to this, his dementia got worse and he had lost the use of his legs. After about a week, I asked him whether he was being looked after well and he said yes, he said he was happy. My
Uncle was attended to regularly, his room was always spotless and the Care Workers treated him as well as could be expected. His room was also spacious and he had an en-suite bathroom. This is a place where the Care Workers genuinely care about those they are trusted to look after. Everything was thought of and everything was done for my Uncle. I cannot fault Ashton Lodge.

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Review from H P (Wife of Resident) assisted by family/friend published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend the nursing home where my husband, who was suffering from dementia and was wheelchair-bound, was a resident for over 3 years.


The nurses and carers gave my husband outstanding care during the difficult time where he was there. They were patient, kind and attentive to his needs.


The

home is modern, clean and has a very pleasant atmosphere.

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Review from Sarla C (Wife of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband had a stroke in February 2017 and he was in hospital for two months. We chose Ashton Lodge, recommended by a friend. In the last five months, he has recovered well, he is very alert because of the good care received at Ashton Lodge.


The manager as well as nursing staff, carers, activity

co-ordinators are all amazing and very dedicated to their job. They are supportive to the family as well. There are lots of activities going on and in a calm atmosphere. Prayers are held and there are some visits from church people.

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Review from Jenny M (Niece of Resident) published on 9 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 91year old aunt has been in Ashton Lodge for nine months. To say she loves it in the home is really not exaggerating. She is so well cared for and truly happy.
Daily activities and friends she has made, not forgetting the delightful staff, all help her to pass the day in a very contented way.
Whenever I visit she is always clean, smiling and with someone.
I felt I had to write this little review with all the bad press the UK care home system is receiving at the moment.
There are some caring homes out there and this is surely one of them.
I have to say my aunt is self-funded but I truly don't believe this is the reason my aunt is receiving such good treatment.

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Review from Ophelia L (Daughter of Resident) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manageress has changed around this home dramatically! and has improved the decor,
co-ordinating, nursing care, the staff calibre, entertainment quality and the daily functions of this home is absolutely wonderful!! I can not fault anything!!! The manager and her staff genuinely give the proper
and appropriate care and understand which is so important for a care home.

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Review from Elizabeth C (Friend of Resident) published on 17 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the Management and staff at Ashton Lodge for the way they handled my friend's arrival.


My initial feeling, that he would get excellent care in a lively atmosphere where quality of life is important and love and understanding the guiding principles, was more than borne

out by events.


My friend has poor sight and is very frail from malnutrition. Previous experiences made it hard for him to adjust to his new home and trust the people caring for him.


I really appreciated the way this challenging period was managed, especially that everyone was completely open to taking advice from me who knows him well to combine with their own experience and observations. It was great to feel part of a team with professional caring people who understand the importance of getting to know the person in their care.


And it worked wonders. My friend said recently "We have reached sanctuary." and "We can look forward to merrier times." Yes we can, thanks to Ashton Lodge!


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Review from Gayle S (Daughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashton Lodge has always been a very friendly and approachable care home. Atmosphere fantastic, office staff down to earth and the wonderful carers have been wonderful and kind to my mother and our family.
The new manager has even made a bigger impact on the home, improving it even more.
I am so
glad I made the decision to put my beloved mother there and know she is in safe caring hands.

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Review from Suresh M (Son of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Ashton Lodge have been so kind and considerate for my mother who is 88 years and blind. She has been here almost one year and certainly makes her feel homely and part of an extended family. Sometimes the staff don't pick the phone up especially over the weekends when family members call
to ask about the resident. More Gujarati speaking staff would be helpful as there are quite a few Gujarati residents.

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Review from M P (Son of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely satisfied by the service and support of staff who devoted all their time to care for their residents.

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Review from Hildegard P (Wife of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with everything - the carers and the cleanliness. Sometimes communications could be better.

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Current Review Score: 9.7 (9.665)

Overview of Review Score

The Review Score of 9.7 (9.665) out of 10 for Ashton Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.665 for Ashton Lodge is calculated as follows: ( (176 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 233 Ratings = 4.665

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashton Lodge is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 93 registered maximum number of service users is 18.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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