Greenways Court Care Home

Delves Lane, Consett DH8 7EE
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9.8 149 Reviews
  • Greenways Court Care Home, Consett
In a quiet residential area of Consett, Greenways Court Care Home offers personalised residential and residential dementia care to older people.

The welcoming home offers many comfortable areas for residents to relax and socialise. The landscaped garden, hair salon and onsite shop are used regularly by residents and the enhanced wellbeing programme is designed to encourage residents to pursue hobbies and interest with one another.

The lovely dining areas at Greenways Court offer the perfect space for residents to relax and enjoy dining with family and friends. Here, they're taken care of by the catering team, who apply their skill and creativity to deliver a varied menu with something for every person to enjoy.

By getting to know each individual resident at Greenways Court, the team focus on creating a lifestyle with something to suit every person. Whether it be participating in the popular wellbeing and activities programme or enjoying the peace and quiet, they are committed to helping residents to lead their best lives, in whatever way suits them best.

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Care Provided by Greenways Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kinga Kowaliczek (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Greenways Court Care Home Reviews (149)

Total of 149, showing 1-20
9.8

Greenways Court Care Home has a Review Score of 9.8 (9.783) out of 10, based on 38 reviews in the last 2 years. Over all time Greenways Court Care Home has 149 reviews.

Overall Experience

  • 137
  • 10
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Date Published

149
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13
38
111

Review from I C (Son of Resident) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved my mother into Greenways in August 2024 due to a massive decline in care at her previous home and have been very impressed with the care she has received since.
The staff are always willing to listen to any concerns raised and keep me regularly informed of how my mother is doing.
I have also
seen a great improvement in my mother's general wellbeing since the move which is greatly down to the improvement in care she is receiving.
Overall I'm very happy with the home and care my mother is receiving.

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Review from Pat N (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident at Greenways Court Care Home four years ago until she sadly passed away very recently. During her time at Greenways she was an integral park of every day life there and was involved in many of the stimulating and interesting activities on offer. It was only in the latter two
months that her health deteriorated. As a family we are eternally grateful to the staff and carers for the kind and compassionate care she received. This enabled her to have a peaceful and dignified ending to her 98 year old long life.

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Review from G R (Son of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam settled from day one. Seemed to love to get out and about on her walker and mixed well with others. The home always looked and smelt very clean, which was always welcoming. Mam herself was always was clean and her clothing was always taken care of which how she always presented herself when she
was well.
All the staff on both floors always made you welcome.
Mam was on the Grace floor staff were brilliant with her from the beginning to the very end. I would especially thank them for helping us through the last few days which always worried me when the time came. Very big thank you.

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Review from G B (Daughter of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In general, the care is excellent, compassionate and resident-centred. The activity coordinator is exceptional, organising a variety of activities for all residents.

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Review from C N (Grandson of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother receives excellent care here, she has activities and outings and personalised care.

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Review from Deborah P (Granddaughter of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Greenways Court Care Home made a difficult decision to re-home Gran and take her from independent living an easy decision. The kindness, professionalism and good humour all the staff have shown my gran and myself has been outstanding. We are all extremely lucky knowing Gran is safe, well
looked after, happy and content.

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Review from J H (Nephew of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt moved into Greenways Court Care Home I have been very happy with the staff and their treatment of my aunt. However, in the past couple of weeks, my aunt has needed greater assistance as she has been prone to falling. The staff are brilliant. I can't and don't want to single out any individual
as they are all excellent. They treat my aunt in a friendly courteous and respectful manner. They are always willing to listen and discuss my questions I have and always do so in a friendly manner and with a smile. It's a team effort and that caring attitude is instilled in all staff. For me, Greenways Court is the best decision I made for my aunt's care. I can't ask for better. Thank you everyone. My aunt loves being there and that's what counts - well done.

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Review from R G (Friend of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been visiting friends over the last six years in this care home I find everybody very helpful. On talking to my friends they say they enjoy the food and are looked after very well. The place is very clean and the rooms are a good size too, having been in a care home nearby I can see this place
is very well run. Having trouble walking the staff are on the ball to help me which means a lot from the young staff to the managers. Keep up the good work. Well done.

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Review from Catherine L (Niece of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has only been a resident for a month but from the moment he walked into the home we knew he would settle in. The staff made him feel so welcome and even arranged for him to have his meals with a gentleman he knew. His room is lovely, spotlessly clean and a good size. The staff are excellent,
making him feel cared for and safe. Nothing is too much trouble and we, his relatives are so thrilled he feels happy and has a renewed interest in life. Thank you all.

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Review from L C (Daughter-in-law of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were highly recommended this care home via the home carers who looked after mam. After our initial visit to the home, we felt it had the most homely feel and felt that it would be right for mam. We were introduced to all the staff from the very beginning and they all showed total compassion and were
extremely caring towards the whole family. We have visited the care home on a daily basis and mam has settled in great and now thriving. This is clearly due to the level of care and attention she is receiving from the staff. When speaking with friends and family we have nothing but praise for the care home and would recommend Greenways Court to anyone. Outstanding.

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Review from S A (Daughter of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit Greenways Court, there's always a happy greeting and you can feel that the place has a lovely atmosphere. The residents are well looked after and cared for with plenty of activities for them to do daily. They also get to say what activities they would like to do, and what food they like
best. There is also a hairdresser in weekly. The food supplied is of an excellent quality. I would happily recommend this care home to family and friends.

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Review from G W (Son-in-law of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A kind, caring, supportive environment that feels safe and happy.

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Review from J P (Daughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After caring for my mam at home and being increasingly worried about her ability to cope with the dementia and infections, we felt we were losing Mam.
Since her admission here, we have her back and can rest easy knowing that she is extremely well cared for.

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Review from Janet D (Daughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very difficult decision for us for Dad going into residential care, but the transition has been made very easy for us because of the guidance of the staff. Everyone is keen to help and kindly to us all, especially Dad. We have accepted a bed on the dementia floor on the proviso that Dad is offered the
next available ground floor room and we are hopeful that this will happen soon. Dad is not suitable for dementia care at this time, hence our hope for a prompt move.

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Review from Gary S (Son of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a bit worried initially about moving into a care home but the reception he received from first walking through the door immediately set his mind at ease. All the staff from management to the carers and to the housekeepers were really warm and welcoming. A week in he has found he knows many
of the other residents and even some of the staff. All the staff have helped enormously integrating my dad in with the other residents - watching films in the lounge and at meal times in the restaurant. I feel very lucky to know that he is in such capable hands here.

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Review from Paul C (Son of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer staff and admin are all very friendly. They are very dedicated to caring for their residents.
Good communication with family regarding any changes or needs.

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Review from D R (Nephew of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and supportive to my aunt. One staff member in particular contacts me and updates me regularly. Always feel welcome when I visit the care home from the home manager and team. Delighted with the care given to my aunt.

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Review from S M (Sister of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be pleasant and helpful. The rooms are well-maintained and the lounge areas are well-presented and comfortable. My requests for additional support for my sister have ben taken on board and addressed. Overall, I have found Greenways Court to be a very good care home.

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Review from Julie C (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in August 2023; she has never been happier. Every single member of the staff makes my mum feel special and important. After four falls in one week, she had to go into care for her own safety, something she always said she wouldn’t do. Greenways is on par with a posh hotel; spotlessly clean,
light, airy and very warm. No expense has been spared to give the residents the best of everything. The food is of the highest standard, and the residents have plenty of choices for each meal and plenty of snacks, fruit and hot/cold drinks throughout the day. Nothing is a problem from the minute you walk through the door to the minute you leave. A hot drink and snacks are always available as you arrive, and a happy smile or chat from Victoria on the desk. I have been kept up to date with regular updates about my mum.
It’s home-from-home
I have no hesitation in recommending Greenways to others; they won't be disappointed.

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Review from D B (Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of Greenways Court was like booking into a hotel for short stays. This memory did not last long, very soon the feeling of home from home took over. Meeting fellow residents and staff soon made me feel at home.

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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Greenways Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Greenways Court Care Home is calculated as follows: ( (382 Excellents x 5) + (46 Goods x 4) + (8 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 447 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenways Court Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (1)

Kinga

Kinga Kowaliczek

Job Title: General Site Manager

Joined: 2020

Introducing Kinga Kowaliczek
Home Manager at Greenways Court, Consett


What does ‘kindness’ mean to you?


“Kind care, for me, is person-centred care. It is all about the individual and their needs.”


Kinga has gained a wealth of experience in providing care and nursing support to elderly people during her 8 years in care work. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having started as Home Manager at Greenways Court in October 2020, Kinga was the perfect candidate as she closely shares HC-One’s vision aiming to provide the kindest care for each and every Resident and has been a deputy Manager at HC-One for 3 years.


Kinga also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Greenways Court.


When asked what she enjoys most about her role, Kinga remarked:


“Spending time with Residents and listening to their life stories. Talking about photographs and memories Residents have in their rooms.”


“I enjoy supporting and developing my staff in any areas they wish to expand their knowledge, seeing the positive outcome of it makes me really happy.”


Outside of work, Kinga enjoys many activities and hobbies, especially spending time with her family and travelling.


If you would like to find out more information about Greenways Court, Kinga would be pleased to welcome you for an informal discussion over the phone.


Frequently Asked Questions about Greenways Court Care Home

What types of Care is Greenways Court Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greenways Court Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Greenways Court Care Home have?

There are 51 Single Rooms.

What are the Facilities & Services at Greenways Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greenways Court Care Home to the centre of Consett?

1.3 mile(s) as the crow flies, distance by road may be significantly further.