Greenways Court Care Home

Delves Lane, Consett DH8 7EE
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9.8 149 Reviews
  • Greenways Court Care Home, Consett
In a quiet residential area of Consett, Greenways Court Care Home offers personalised residential and residential dementia care to older people.

The welcoming home offers many comfortable areas for residents to relax and socialise. The landscaped garden, hair salon and onsite shop are used regularly by residents and the enhanced wellbeing programme is designed to encourage residents to pursue hobbies and interest with one another.

The lovely dining areas at Greenways Court offer the perfect space for residents to relax and enjoy dining with family and friends. Here, they're taken care of by the catering team, who apply their skill and creativity to deliver a varied menu with something for every person to enjoy.

By getting to know each individual resident at Greenways Court, the team focus on creating a lifestyle with something to suit every person. Whether it be participating in the popular wellbeing and activities programme or enjoying the peace and quiet, they are committed to helping residents to lead their best lives, in whatever way suits them best.

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Care Provided by Greenways Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kinga Kowaliczek (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Greenways Court Care Home Reviews (149)

Total of 149, showing 21-40
9.8

Greenways Court Care Home has a Review Score of 9.8 (9.783) out of 10, based on 38 reviews in the last 2 years. Over all time Greenways Court Care Home has 149 reviews.

Overall Experience

  • 137
  • 10
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Date Published

149
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Review from J K (Husband of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has really settled into Greenways Court quickly. It was the most difficult decision of my life to commence the placement process, but the care home manager and her staff have enabled this to proceed with dignity and the utmost level of care. Early days but I'm far happier in the knowledge that
my wife is in the best hands.

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Review from Shelley C (Resident) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming staff who are always polite, very warming atmosphere when we enter the building. Staff always making sure we have been offered drinks of tea, water etc. I bring my little girl in to see her Grandad and the staff and resident love to see her and also make her feel very welcome.

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Review from Alison H (Daughter-in-law of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenways is a home from home care provider. My mother-in-law is unable to remain in her own home. Greenways has given her the opportunity to remain independent whilst being provided with the care she needs. She enjoys the activities provided by the staff, who treat residents as family. We would be
lost without you caring for our families the way that you do. Thank you.

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Review from Maureen I (Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm quite happy with my care. I think the staff are very kind and take care of all the residents well. The home on the whole is very lovely and safe. Well done, keep it up.

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Review from C K (Resident) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here, it's a home. The staff treat me like family, always feel safe here.

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Review from Rachel H (Relative of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have addressed my review with the care home directly. The management need to remember that this was seen as my mother's last home and not just a business or hotel. It is great that they won all their awards but this has overshadowed the care that my mother received.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Greenways Court Care Home

Please accept our sincere apologies that you felt your overall experience of Greenways Court was not good. We strive to provide the best possible care and we will continue to improve our practices based on feedback, and I would like to reassure you that all of the points you have raised will be reflected upon and discussed with my team so that we can improve our standards of care and support to both our residents and their families.


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Review from Julie C (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring, clean and happy home.
Nothing is too much trouble.

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Review from Terence C (Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident at Greenways Court Care Home since 02/05/2023. I have been looked after very well as if I was one of the family. The home is kept in spotless condition by the very good staff. All meals and snacks are tasty and filling. The staff are all very helpful and caring for the clients,
nothing is too much trouble. I have always felt safe and secure with the staff. There is always some activity going on, from quizzes to bingo. The rooms are all a good size and are comfortable. The management are hands-on and approachable so problems are nipped in the bud.

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Review from T M (Husband of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home.

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Review from Lynsey C (Daughter of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenways Court Care Home has made a huge difference to our dad's life. He is like a new man! Sits outside in the sun, takes part in activities and goes on day trips out. The girls are all great too! Our dad was not mentally ready for a home but was physically. Thanks everyone for helping take some
load off our worries.

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Review from H E (Wife of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive and caring staff. Always willing to talk about the resident and any concerns with regard to the resident's health. Doing an amazing job.

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Review from J S (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care was provided by all staff.

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Review from Maureen U (Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After moving to Greenways Court Care Home just over two years ago, of course, I wasn't so well at the time and it was daunting for me, moving my home in York, but I have family at home. I must say, I was surprised myself how I was made welcome by all the staff and soon settled down in my new home.

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Review from Carole O (Daughter of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has not been here at Greenways Court very long, 5 weeks and it was a hard decision to make for Mam, but I have felt very supported from all staff, they have rang me and involved me in all of the decisions regarding Mam. My mam is poorly at present but is treated with respect and dignity at all
times and anything I suggest, staff are willing to try to make Mam comfortable.

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Review from David R (Son of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has just moved in and all the staff have been outstanding. The staff are extremely professional, kind, caring and have helped my mam settle in. My mam also speaks very highly of the care team. Management were so helpful and understanding in helping get my mam here. Greenways Court is absolutely
amazing! It is like walking into a five-star hotel. It is so clean and modern. I can't speak highly enough of the building and all the staff.

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Review from K A (Partner of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect second home.

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Review from Leanne H (Daughter-in-law of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at Greenways Court Care Home to be kind and supportive of my mother-in-law and me. They extend their care role beyond their residents to family members and have treated me and my father-in-law with the same kindness and care they show their residents every day.

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Review from John A (Son of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very poor care home. I would never let another of my family enter this home. They do not have the time to look after everyone in a respectable way, if they have dementia and they say no to anything then they do nothing. You should keep trying to persuade the person until you get the result that helps
them.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Greenways Court Care Home

We would like to take this opportunity to thank you for the comments raised and the opportunity to respond. I am sorry to read this and would like to assure you that all our Colleagues treat Residents with respect and dignity. Within HC-One we constantly ensure our staffing levels are appropriate to meet the care needs of all Residents within our homes. Our staff complete an ongoing training programme to ensure they are both competent and compliant with all areas of care delivery including Dementia care. I would be very grateful if you could contact me to arrange a suitable time to discuss your concerns in person.


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Review from K H (Daughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first enquiry to my mam moving into Greenways Court Care Home, the management team and staff were extremely helpful and supportive, making it a very stress-free move for my mam, as well as our family. My mam has settled in very well thanks to the kind, caring staff here at Greenways, the manager
expects a very high standard of care which shows in how the staff team care for the residents.

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Review from Gerald H (Husband of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very nice and helpful. The manager is very professional and approachable. My mind is at ease, and I know she is very well cared for.

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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Greenways Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Greenways Court Care Home is calculated as follows: ( (382 Excellents x 5) + (46 Goods x 4) + (8 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 447 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenways Court Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

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Awards / Recognitions (18)

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Meet the Team (1)

Kinga

Kinga Kowaliczek

Job Title: General Site Manager

Joined: 2020

Introducing Kinga Kowaliczek
Home Manager at Greenways Court, Consett


What does ‘kindness’ mean to you?


“Kind care, for me, is person-centred care. It is all about the individual and their needs.”


Kinga has gained a wealth of experience in providing care and nursing support to elderly people during her 8 years in care work. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having started as Home Manager at Greenways Court in October 2020, Kinga was the perfect candidate as she closely shares HC-One’s vision aiming to provide the kindest care for each and every Resident and has been a deputy Manager at HC-One for 3 years.


Kinga also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Greenways Court.


When asked what she enjoys most about her role, Kinga remarked:


“Spending time with Residents and listening to their life stories. Talking about photographs and memories Residents have in their rooms.”


“I enjoy supporting and developing my staff in any areas they wish to expand their knowledge, seeing the positive outcome of it makes me really happy.”


Outside of work, Kinga enjoys many activities and hobbies, especially spending time with her family and travelling.


If you would like to find out more information about Greenways Court, Kinga would be pleased to welcome you for an informal discussion over the phone.