Review from Simon D (Son of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience

Wonderful care home where the staff really care. We took a long time choosing the home for my mother, and I'm glad we did. 10/10.

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Review from Angela E (Daughter-in-law of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience

Greenways Court Care Home is exceptional. Both the care staff and the management team are professional and deal with any issues with empathy, compassion and timeous. When you walk into the home it is always clean, tidy and homely. The domestic staff are always vigilant to the residents' needs and the

best thing is my father-in-law is always clean, fresh and wearing his own clothes.

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Review from C W (Daughter of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience

Fabulous home who provided care for my late father and now my mother. I cannot praise the staff enough the care is second to none and they are extremely responsive. The home is extremely well managed. My only negative is not an issue with the staff it is the company, the bedrooms are not well maintained

the paintwork marked and tired, the bedding is clearly what previous residents have left behind. Greenways has never looked this tired. The company has a duty to provide a better environment.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Greenways Court Care Home

Thank you for taking the time to complete a care review for Greenways Court and I am happy to hear that your mother enjoyed her stay, found the home well managed, the team responsive and the care ‘second to none’. As a kind care company this is what we strive to achieve and to receive that feedback makes me very proud. I am sorry that you were disappointed in the environment as we do pay attention to ensure it is well maintained. HC-One is currently undertaking a phased refurbishment programme and in due course, Greenways will be allocated a date for refurbishment. In the meantime we will continue to ensure the home is clean, well presented, items renewed in a timely way and continue to deliver care that is second to none.

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Review from George W (Son of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience

My mother, although totally immobile (arthritis), has all of her needs and general care sensitively and efficiently dealt with. She can be difficult but all carers show real sympathy and good humour. I'm glad my mum will spend the rest of her days in such an atmosphere.

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Review from Christine D (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience

Mum has been living at Greenways for three and a half years and has received excellent care throughout her time there. The staff, without exception, are caring, respectful, gentle and supportive to families as well as residents. During Covid restrictions, they did a great job under difficult and often

distressing circumstances and did everything they could to keep contact between residents and families. We definitely made the right decision when Mum joined the Greenways family.

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Review from A E (Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience

I am a resident of Greenways Court and I find everything about the place to be of excellent standard.

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Review from Michael H (Son of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience

Both of my parents are residents at Greenways Court Care Home. The care and kindness shown to them both from all staff are fantastic. Even during recent times when we have been unable to visit due to restrictions, staff have gone the extra mile to ensure my parents are safe, happy and well cared for.

Staff keep in touch with us and nothing is ever a bother. A fabulous place to live with great food and a variety of activities for residents.

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Review from Angela C (Daughter of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience

Very pleased with the help and support Mam receives. Members of staff are wonderful with her.

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Review from J N (Daughter of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience

Since moving to Greenways Court, my mother has thrived and loves joining in all the activities on offer. She loves the food which is fresh, home-cooked and plentiful. The staff are approachable, caring and friendly, being supported by an excellent management team. I am always kept fully informed and

both my mother and I are treated with respect and as individuals. Procedures are in place to ensure residents, visitors and staff are kept as safe as possible during the Covid pandemic. The outside space for residents to use is not large in comparison to some other care homes, but I think this is a small compromise to make knowing that my mother is safe, well cared for and happy in Greenways Court.

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Review from N C (Daughter of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience

From pre-admission assessment and admission to the present day, the staff and management at Greenways Court have been outstanding in the provision of care that they are providing to my dad. The open communication and empathy for family members are also noteworthy.
As a registered social worker who

has worked in this field for approximately 20 years all over the northeast of England, I can say it is, without doubt, the best home that I have come into contact with. Low staff turnover and carers that go above and beyond their role to ensure individuals are provided with the utmost dignity and care and family links maintained.
Thank you so much.

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Review from S S (Niece of Resident) published on 29 December 2021
Submitted via Website • Report

Overall Experience

It's always emotional for me to visit my uncle as his sister; my mum died of the same illness he has. However, I know that he gets the best care possible and today he seemed content and comfortable and spoke well of the staff who care for him. They do a fabulous job in the current circumstances.

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Review from Linda O (Daughter-in-law of Resident) published on 9 December 2021
Submitted via Website • Report

Overall Experience

Greenways Court is an excellent, well-organised care home. The environment and facilities are really pleasing, spacious and inviting but the greatest asset is, without doubt, the caring staff.
Without exception, the staff have been attentive and compassionate, very approachable and always happy to

listen. The care home is clearly well-led and how much the staff care is felt and very visible. They continue to provide that kindness and patience in difficult and sometimes challenging situations, demonstrating their skills, qualities and character.
Would most definitely recommend, always grateful.

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Review from David J (Son of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience

Mum entered the home during Covid, as an emergency. We'd already had the benefit of a video tour so we sort of knew what we were getting, but the home were so. So helpful in facilitating her entry into the home, and at then making her feel comfortable in what was an extremely stressful time for her,

and for us. The home never forgot my feelings as son, as well as my mum's, and did their best to ease the huge transition from living independently to living in residential care for Mum. Since then she's settled well, or as well as Parkinson's allows. The physical environment of the home is exemplary. I've always been told you can tell a good home from how it smells - this smells, and looks, like a four-star hotel, but most of all the staff are exemplary. They all really care, and care for mum as a human being. In that respect we could never have assessed that from a video tour, and count ourselves really lucky we found Greenways Court.

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Review from Julia B (Daughter of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience

Greenways Court is a fantastic, beautiful and caring home from home. The fantastic staff are highly caring, friendly, motivating and very approachable.
Care is of an exceptionally high standard and all rules are meticulously followed at all times.
They have done their utmost to keep Mum and other

residents safe during the period of Covid and daily. It is a well-managed home.
My mum settled very quickly at Greenways Court and is very happy, contented and loves being there.
You very much feel you are part of their family there too and are always made to feel very
welcome when visiting.
They provide excellent regular updates in a newsletter outlining photos of activities and news.
There’s a lovely community feel there I would highly recommend Greenways Court without a doubt.
I’m happy knowing my mum is happy and if she needs anything they don’t hesitate to contact us to let us know. Communication is excellent.

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Review from T C (Resident) published on 12 October 2021
Submitted via Website • Report

Overall Experience

Everybody has been fantastic, very accommodating helpful and pleasant. It’s been an adjustment leaving home but I’m very happy and comfortable here. The food is spot on, the puddings are excellent.

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Review from Lucy E (Daughter of Resident) published on 12 October 2021
Submitted via Website • Report

Overall Experience

We cannot thank Greenways enough for how welcoming they have been to my father when he came to stay. They made the transition so easy at a very worrying and stressful time. It is home from home; we are encouraged to bring items from home, which makes a huge difference. The room is very comfortable,

clean and the lounge is fabulous. The staff are lovely, very attentive, caring and plenty of time to talk. The food is good, very traditional and the puddings always go down well. My father gives his breakfast bacon butty 10 out of 10! We realise it's difficult keeping everyone safe during this pandemic, but Greenways have a reassuring system in place so that everyone is tested and with many opportunities for visiting throughout the week. It is such a relief for us to have the confidence that he is being so well looked after. Greenways certainly live up to our expectations.

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Review from Colin B (Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience

The staff are incredibly good and they really do care. Very happy here. The food is very good, the chef is a wizard. The staff are helpful and they know our drink preferences without needing to ask. The activities are very good, I don’t think anything better can be than what’s provided. The trip to

the museum was fantastic. I am very happy here and glad to have made the choice.

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Review from Jean B (Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience

Found the staff and residents very friendly and helpful. The staff have gone out of their way to make me feel at home. The food selection is good with a choice and well cooked. I thoroughly enjoyed the activities, I have participated in the weekly quiz and enjoyed a game of bingo to get to know the

residents. The patio is a nice touch to have.

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Review from M H (Resident) assisted by family/friend published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience

Greenways is a fabulous place where the staff go the extra mile. The food is good and there's a range of activities to join in with other residents. It really is a home from home!

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Review from E L (Respite Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience

Lovely experience, always very helpful and happy to be there to help. Food is excellent with a good selection and ample. Enjoyed the in-house quiz and activities. Pleased that when I had visitors I was given privacy to chat and be with them with no interruptions.

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Greenways Court Care Home

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