Greenways Court Care Home

Delves Lane, Consett DH8 7EE
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9.8 149 Reviews
  • Greenways Court Care Home, Consett
In a quiet residential area of Consett, Greenways Court Care Home offers personalised residential and residential dementia care to older people.

The welcoming home offers many comfortable areas for residents to relax and socialise. The landscaped garden, hair salon and onsite shop are used regularly by residents and the enhanced wellbeing programme is designed to encourage residents to pursue hobbies and interest with one another.

The lovely dining areas at Greenways Court offer the perfect space for residents to relax and enjoy dining with family and friends. Here, they're taken care of by the catering team, who apply their skill and creativity to deliver a varied menu with something for every person to enjoy.

By getting to know each individual resident at Greenways Court, the team focus on creating a lifestyle with something to suit every person. Whether it be participating in the popular wellbeing and activities programme or enjoying the peace and quiet, they are committed to helping residents to lead their best lives, in whatever way suits them best.

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Care Provided by Greenways Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kinga Kowaliczek (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Greenways Court Care Home Reviews (149)

Total of 149, showing 61-80
9.8

Greenways Court Care Home has a Review Score of 9.8 (9.783) out of 10, based on 38 reviews in the last 2 years. Over all time Greenways Court Care Home has 149 reviews.

Overall Experience

  • 137
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Date Published

149
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111

Review from Alan S (Next of Kin) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been brilliant since day one in very difficult circumstances and I have every confidence in Greenways. The grounds are well maintained and kept clean and tidy. Staff call me if and when any issues or concerns they or I may have.

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Review from Jean R (Wife of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent Service.

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Review from Susan N (Daughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Greenways Court until his death, following this my mother became a resident. This alone should tell you how we feel about the care given in Greenways.
There is nothing but exemplary care, love, kindness and professionalism shown to the residents and families. This care
home is outstanding in every single aspect and we as a family could not be more grateful.

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Review from Iain T (Son of Resident) published on 13 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Greenways for about two years now. Mum always seems so happy, well dressed and cared for when I visit. Visits are well organised and I feel able to call anytime for updates regarding Mum's welfare. The newsletters by email and pdf copies of any post received for Mum
really help me keep up to date with what’s going on. Excellent Care Home and highly recommended.

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Review from J E (Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault any of the staff, very good.

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Review from Eugene H (Son of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for approximately 2 years. She has always been well cared for by the care staff. Although I am not able currently to visit my mother and I am therefore restricted to phone calls, the response from the administrator when doing so is, warm, welcoming and very professional.
My
sister is able to visit and she has been very impressed by the new manager who she describes as someone with very high standards and also very professional.
The care provided by the staff is excellent and despite working under considerable pressure they are always helpful and welcoming.
My mother is very happy and can’t speak highly enough of the care she receives from everyone.
(My father was a resident in this home some 8 years ago and we were very happy with his care then but it is even better now).

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Review from Margaret H (Resident) assisted by family/friend published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Greenways and would not want to leave. I feel like staff are family.

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Review from Margaret M (Resident) assisted by family/friend published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone seems very nice. I am looking forward to the lockdown being over so I can join in the group activities.

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Review from Catherine A (Daughter-in-law of Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having to find a care home for my mother-in-law during covid lockdown was very difficult, but I am very pleased to say choosing Greenways Court was 100% the right place. My mother-in-law is so happy and settled, she raves about the meals and how lovely the staff are. We as a family could not be happier
with her care.

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Review from H W (Friend of Resident) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in this home now for over two years, at such time, she has been treated with the utmost care. The staff are brilliant with her. I go into the home 2/3 times per week, and they try so hard with the activities and try to involve everyone. Staff are always happy and smiling. I would
recommend this home to anyone.

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Review from K M (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the care my mother receives at Greenways Court. The staff are warm and caring, and always do their best to meet my mother's needs. The home has a warm, friendly atmosphere and visitors are always made to feel welcome. I would not hesitate to recommend it to others (and
have done so several times).

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Review from K P (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and comfortable. Staff are thoughtful and very welcoming when we visit, any problems are sorted out promptly, and nothing is too much bother. A very well run home, with excellent care staff. My mother is happy and content, and that says it all.

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Review from Adrian S V (Grandson of Resident) published on 20 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The setting of Greenways is particularly nice - looking out of the windows you see familiar residential housing, creating a very homey feel. Staff are always happy to help, and visitors are made to feel especially welcome, joining in with snacks and teas/coffees as well as party events like the recent
Halloween singer and entertainment which all the staff and quite a few of the visitors all joined in with dressing up and making the day a lot of fun.
The rooms are large, and the care home itself is very bright and spacious. There are weekly bus trips out and events on every day for entertainment. Residents can fully furnish their rooms exactly as they want and it's lovely, if you're invited in, to a see a little world in miniature and see how someone's previous residence was decorated.
Parking is easy with a dedicated disabled bay right at the door to pick up and drop off after any trips out.
Staff are fun and couldn't do more to help.

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Review from C A (Daughter of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident in Greenways Court since February 2018. She has settled in very well, giving her and myself peace of mind. She is well cared for by the friendly and caring staff.

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Review from E G (Grandson of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend your care home enough and I have told countless people about it. It was a very difficult decision for mum and me to make about moving into a care home, but we knew from our very first visit that Greenways Court was absolutely right for both of us. The home is wonderful, bright and
welcoming. The staff genuinely care, the food is home-cooked and overall, there is attention to detail. Mum has lovely new friends, she is so happy and I am 100% confident with the high level of care and attention she receives. Thank you Greenways.

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Review from S B W (Daughter-in-law of Resident) published on 14 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very patient and quite amazing.
The care home is very well kept.

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Review from H O (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident here since February 2019. The care she has been given is amazing, she has settled very well giving both her and myself peace of mind knowing she is safe and cared for.

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Review from David W (Son of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with the overall standard and care and attention my mum has received in Greenways Court. The staff go beyond what is normally given to all service users. Many thanks to all. Keep up the good work.

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Review from Christine W (Daughter-in-law of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel the manager and staff have and do go the extra mile to support our failing loved one. They supported her/us to ensure her return from hospital was enabled sooner rather than delayed and safeguard her needs - which were well met on her return. Similarly, as her condition has deteriorated, staff
ensure she enjoys her long morning in bed and is well catered for in terms of nutrition and general needs.
We feel that she is in safe hands and that contact is reliable when needed. Our relative is comfortable and feels loved by staff.

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Review from Moira M (Sister of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenways is a very pleasant and caring place. The staff are very helpful and caring. It has a lovely atmosphere and my sister is well cared for and quite content here. When I can't manage to look after myself I would like to think I could live here.

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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Greenways Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Greenways Court Care Home is calculated as follows: ( (382 Excellents x 5) + (46 Goods x 4) + (8 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 447 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenways Court Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (18)

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Meet the Team (1)

Kinga

Kinga Kowaliczek

Job Title: General Site Manager

Joined: 2020

Introducing Kinga Kowaliczek
Home Manager at Greenways Court, Consett


What does ‘kindness’ mean to you?


“Kind care, for me, is person-centred care. It is all about the individual and their needs.”


Kinga has gained a wealth of experience in providing care and nursing support to elderly people during her 8 years in care work. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having started as Home Manager at Greenways Court in October 2020, Kinga was the perfect candidate as she closely shares HC-One’s vision aiming to provide the kindest care for each and every Resident and has been a deputy Manager at HC-One for 3 years.


Kinga also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Greenways Court.


When asked what she enjoys most about her role, Kinga remarked:


“Spending time with Residents and listening to their life stories. Talking about photographs and memories Residents have in their rooms.”


“I enjoy supporting and developing my staff in any areas they wish to expand their knowledge, seeing the positive outcome of it makes me really happy.”


Outside of work, Kinga enjoys many activities and hobbies, especially spending time with her family and travelling.


If you would like to find out more information about Greenways Court, Kinga would be pleased to welcome you for an informal discussion over the phone.