Greenways Court Care Home

Delves Lane, Consett DH8 7EE
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9.8 149 Reviews
  • Greenways Court Care Home, Consett
In a quiet residential area of Consett, Greenways Court Care Home offers personalised residential and residential dementia care to older people.

The welcoming home offers many comfortable areas for residents to relax and socialise. The landscaped garden, hair salon and onsite shop are used regularly by residents and the enhanced wellbeing programme is designed to encourage residents to pursue hobbies and interest with one another.

The lovely dining areas at Greenways Court offer the perfect space for residents to relax and enjoy dining with family and friends. Here, they're taken care of by the catering team, who apply their skill and creativity to deliver a varied menu with something for every person to enjoy.

By getting to know each individual resident at Greenways Court, the team focus on creating a lifestyle with something to suit every person. Whether it be participating in the popular wellbeing and activities programme or enjoying the peace and quiet, they are committed to helping residents to lead their best lives, in whatever way suits them best.

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Care Provided by Greenways Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kinga Kowaliczek (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Greenways Court Care Home Reviews (149)

Total of 149, showing 81-100
9.8

Greenways Court Care Home has a Review Score of 9.8 (9.783) out of 10, based on 38 reviews in the last 2 years. Over all time Greenways Court Care Home has 149 reviews.

Overall Experience

  • 137
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Date Published

149
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13
38
111

Review from David B (Son of Resident) published on 18 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam spent the last years of her life at Greenways Court. The service and standard of care was excellent. I was always welcomed by the staff. The best complement I can give is to say this would be the home I would choose for myself. Thank you to all the staff.

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Review from M T (Daughter of Resident) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home to everybody. My mother has been settled here since the day she came. The staff and management are friendly, caring and kind.

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Review from G K (Grandson of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly and helpful. Nothing is too much trouble. Always greeted with a smile. My grandma is at home here.

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Review from Moira D (Daughter-in-law of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, kindness and support they gave to my father-in-law and the support they gave my husband and me goes beyond kindness. You are so lucky to have this team in your care home.

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Review from Elin W (Daughter-in-law of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff extremely helpful and welcoming when we visit the home. The home always very clean and odour free.
Manager very approachable and staff go the extra mile to assist in all issues.

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Review from M N (Son-in-law of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came into Greenways Court a few months ago and has settled very well.
The care is excellent and she enjoys all of the attention and especially the food, which she requests on a daily basis.

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Review from Karen S (Niece of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has just been in greenways court for a couple of days and first impressions are very positive. Very friendly staff, lovely clean environment. Nothing is a bother to any member of staff. Aunty is delighted to be at Greenways Court.

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Review from Lee E (Son of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was resident here since January 17 until he passed in July 18.
I found the staff are extremely helpfully and focused on residents care and wellbeing.
The home is kept spotlessly clean.
Good food and seems to be plenty.
Management and administrator are 1st class and very helpfully.
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well set out and kept spotless.
During Dads last few weeks the staff were extremely empathetic and care was exceptional.
In summary, I find this home to be first class with stars.
I would not hesitate to live here myself when I get older.

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Review from C W (Daughter of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very attentive, caring staff, always friendly and will find time to talk about any concerns. The atmosphere is warm and friendly, always extremely clean and tidy.

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Review from Pauline M (Daughter-in-law of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely residential home. All the staff are very friendly and helpful to clients and their families. Nothing is a bother to them and answer all our questions. My mother-in-law is the happiest we have seen her in years and very well looked after.


Food is excellent and also her care. We can

pop in whenever we want - it's no bother.

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Review from Andrew P (Relative of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a family member who is a resident in a weekly basis and cannot help but be impressed by the standard of living and care given. it is 5-star accommodation with 5-star care where people are treated with the dignity and respect they deserve. You cannot find this level of care anywhere.

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Review from David C (Brother of Resident) published on 8 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Greenways Court is more like a hotel. The staff are all fantastic. The lady in charge does a marvellous job. The receptionist, you couldn't get anyone better.

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Review from Arthur B (Husband of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is all I could wish for. It has everything I want for my wife and thank you.

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Review from Linda D (Niece of Resident) published on 7 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, from manager to all staff have treated us with great consideration and dignity at all times when needed. They go beyond their duty. My aunt has limited speech and all staff have to take time to understand her. The staff are always seeing to someone's needs. They seem to have great understanding
and rapport and a smile it is a great comfort to know she is well looked after all the time, which is no easy task. The food is always excellent and if she does not eat, they try something else with care. Their support is excellent.

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Review from D W (Brother-in-law of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law entered this home with her husband two years ago. Her husband, unfortunately, died shortly after moving into Greenways Court.
We were concerned about whether my sister-in-law would settle. We soon had our minds made up that we need not worry which is a big relief for us.
My sister-in-law
has settled there and this is due to the kindness and quality of care given by all of the staff. Over time, we have met all kinds of staff in the home and cannot fault any of them. They have all been excellent in their kindness shown and quality of care given. I consider that all staff have been well trained and have had excellent management. Everyone at Greenways Court are excellent representatives of the organisation and I am sure are excellent assets of the company.

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Review from V W (Sister of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister entered this home with her husband two years ago. Her husband, unfortunately, died shortly after moving into Greenways Court.
We were concerned whether my sister would settle. We soon had our minds made up that we need not worry which is a big relief for us.
My sister has settled there and
this is due to the kindness and quality of care given by all of the staff. Over time we have met all kinds of staff in the home and cannot fault any of them. They have all been excellent in their kindness shown and quality of care given. I consider that all staff have been well trained and have had excellent management. Everyone at Greenways Court are excellent representatives of the organisation and I am sure are excellent assets of the company.

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Review from Michael R (Son-in-law of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has lived with us since 2011 when she became too isolated in Newcastle.
I built her a cottage on the farm, she has lived well but became ill with Dementia.
We took our time to review care homes, picking Greenways, which has proved to be a fantastic choice.
My mother in law is well
looked after but most importantly she is happy.

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Review from Caroline R (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first visit in August 2017 followed by a home assessment of my mother, we have been so grateful for the sympathetic, professional, personal treatment not only to my mother who is now a resident but also the whole family who are affected by mum's condition and care.
The staff make this establishment
a 'home', a place where you are treated as an individual and your needs are catered for.
I am so grateful that we are so lucky to have such a well run place of safety for Mum so close.
I would recommend any family to visit and see what a home really looks like.
Thank you to all the staff.

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Review from S S (Daughter of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the service my Mam gets. Staff very helpful and pleasant. She is happy in the home and we are happy for her to be here. We couldn't have picked a better home for my Mam.

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Review from N G (Son of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, brilliant standard of care, caring staff team.

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Current Review Score: 9.8 (9.783)

Overview of Review Score

The Review Score of 9.8 (9.783) out of 10 for Greenways Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.783 for Greenways Court Care Home is calculated as follows: ( (382 Excellents x 5) + (46 Goods x 4) + (8 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 447 Ratings = 4.783

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenways Court Care Home is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (18)

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Meet the Team (1)

Kinga

Kinga Kowaliczek

Job Title: General Site Manager

Joined: 2020

Introducing Kinga Kowaliczek
Home Manager at Greenways Court, Consett


What does ‘kindness’ mean to you?


“Kind care, for me, is person-centred care. It is all about the individual and their needs.”


Kinga has gained a wealth of experience in providing care and nursing support to elderly people during her 8 years in care work. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.


Having started as Home Manager at Greenways Court in October 2020, Kinga was the perfect candidate as she closely shares HC-One’s vision aiming to provide the kindest care for each and every Resident and has been a deputy Manager at HC-One for 3 years.


Kinga also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Greenways Court.


When asked what she enjoys most about her role, Kinga remarked:


“Spending time with Residents and listening to their life stories. Talking about photographs and memories Residents have in their rooms.”


“I enjoy supporting and developing my staff in any areas they wish to expand their knowledge, seeing the positive outcome of it makes me really happy.”


Outside of work, Kinga enjoys many activities and hobbies, especially spending time with her family and travelling.


If you would like to find out more information about Greenways Court, Kinga would be pleased to welcome you for an informal discussion over the phone.