Amherst Court

Palmerston Road, Chatham ME4 6LU
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9.7 73 Reviews
  • Amherst Court, Chatham
Amherst Court is a modern, purpose-built care home located in Chatham, providing well equipped, bright en suite bedrooms to support person-centred care.

On the ground floor the cafe provides a meeting place for family and friends, and the beauty salon 'Ship Shape' allows residents to treat themselves to hairstyling and beauty treatments.

Amherst Court's Philosophy of Care encourages social interaction, engagement and the eradication of boredom, helping to develop new interests and hobbies.

Amherst Court has daily activities that everyone can be a part of with song and dance, trips out to towns, museums and many other places of interest.

Amherst Court provides 24-hour care and support for people living with dementia with a team of qualified and attentive staff, focusing on the individual needs of every resident.

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Care Provided by Amherst Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 112 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy

Good to Know

  • Person in charge
  • Benhilda Shambare (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (112)
    • Single Rooms with ensuite Wet Room (112)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Amherst Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,384
    • Self-Funded Residential Dementia Care from £1,384
    • RESPITE Self-Funded Residential Care from £1,523
    • RESPITE Self-Funded Residential Dementia Care from £1,523

  • The fee covers all dietary and hydration requirements: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; medication administration/assistance; entertainment/companionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newspapers and some outings are also not included. Top up fees are considered.
  • (these prices are only a guideline, please contact Amherst Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Residents may have visitors at any time, although it is requested that meal times are avoided if possible as it is aimed to make this a relaxing and positive experience


  • Parking

  • Parking spaces for visitors and also parking on the road adjacent to the home


Amherst Court Reviews (73)

Total of 73, showing 1-20
9.7

Amherst Court has a Review Score of 9.7 (9.716) out of 10, based on 25 reviews in the last 2 years. Over all time Amherst Court has 73 reviews.

Overall Experience

  • 57
  • 11
  • 4
  • 0
  • 1

Date Published

73
3
8
25
48

Review from Karen H (Daughter of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who has dementia has been a resident for 15 months now. We are very happy with the care she receives. Staff are always smiling and friendly despite having to deal with some challenging behaviour. The standards of cleanliness are high. We would thoroughly recommend this care home.

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Review from David C (Son of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after. The place is clean and tidy. Mum is happy and there is a good choice of food.

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Review from J H (Friend of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend is so happy here. The home is clean and has many facilities. The staff are all amazing. I visit many care homes in my job and this is the best I've seen and visited.
Keep up the great work. Thanks for looking after my friend and the other residents.

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Review from E V (Daughter of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, considerate, caring, compassionate, thoughtful, always willing to support. Staff are great with Dad, everyone is very welcoming and helpful. The place has a really lovely atmosphere and feel to it. Good activities, kept well informed.
The only slight improvement is I wish the staff would encourage
Dad to drink a bit more and to encourage participation more although he does love his sleep. The place is always clean and well-presented, I feel Dad is safe and well-looked after. I would highly recommend.

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Review from D M (Friend of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We went to our friend's lovely celebration for 50 years in parish council, there was a lovely cake table with a fantastic spread or range of cakes, the lovely homemade cakes and immaculate service by the staff made the event go well and everyone feel included.

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Review from Y M (Resident) assisted by family/friend published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff were superb and the building, entrance area and grounds impressive. I do think that some improvement could be made in the area of noise reduction. The flooring (and walls) act as an echo chamber and would benefit from some acoustic absorbent treatment. Sounds like health worker's conversations
and trolley movements reverberate significantly disturbing those who need peace and quiet

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Review from Gillian K (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Amherst one year now, he is 96 in a few weeks time. He has dementia. Dad really likes it here and has been very well treated by very caring staff. I have no complaints, neither has he. The coffee cafe helps a great deal. The staff member who runs this always makes my dad feel special.
All the staff seem happy which makes a huge difference. I'm happy in my mind that he is well looked after and I know staff will ring me if there is a problem... perfect!

Reply from John Ogbe, Manager at Amherst Court

Dear Gillian, the team are indeed grateful for the opportunity to provide excellent care to our residents and glad Dad is doing very well at Amherst. Your kind words with be shared with the team. Kind regards.


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Review from Pauline S (Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since I entered the home I found it very welcoming and friendly, it got to the point where I classed the staff as friends.
I would recommend it to anyone.

Reply from John Ogbe, Manager at Amherst Court

Thank you very much for your feedback in your short stay with us. It means a lot to the team. We strive to listen to our patrons and have taken on board what you have told us. Best wishes.


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Review from Sue C (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review refers to my late mother's residency for 9 months from the time she was discharged from NHS care until her passing. The overall experience of her care was fantastic and we felt so supported as a family. The care staff did exactly what Mum asked for and the office staff were always welcoming
and did everything we asked of them. All our family highly recommend Amherst Court for anyone seeking residential, respite or dementia care for a loved one; you and they will not be disappointed.

Reply from John Ogbe, Manager at Amherst Court

Thank you for your feedback. Your compliments will be shared with the team. Best wishes.


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Review from Liz H (Niece of Resident) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My aunt lived at Amherst Court for nearly ten months and we only recently moved her to a care home in Essex so she could be nearer to the rest of her family.
The Amherst Court staff were all lovely but I feel they could benefit from a larger support team.
The activities were good but my aunt needed
more daily stimulation.
The cafe is run by the kindest lady you could ever want to meet and we will be forever grateful for the kindness she showed my aunt.

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Review from Maureen H (Friend of Resident) published on 28 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has spent the past two and a half years as a resident at Amherst Court Care Home. It is a bright, ultra-modern complex and has a very cheerful atmosphere. The staff are very caring towards the residents and visitors are always made to feel welcome. Her stay here was always a happy one. I would
not hesitate to recommend Amherst Court to anyone considering residential accommodation to a family member or friend etc. The care in this lovely environment is first-class.

Reply from John Ogbe, Manager at Amherst Court

Thank you Maureen for your kind and encouraging words. This will not be possible without the team of staff striving every day to ensure the well-being and epic experience for the residents at Amherst Court. Your compliments will be passed on to the team.


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Review from Clifton R (Son-in-law of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home for my mum-in-law. She resided here for 19 months from March 2022 before passing away peacefully but in superb hands. The staff are extremely professional and friendly with all the residents and visitors to the home. Mum-in-law was always telling us, that she felt safe and well cared
for here and those comments to her family was the best comments you could ever receive after transferring her care to someone else. Mum participated in activities for the residents and engaged in the entertainment as well. That kept her feeling young and engaged. We spent many hours in the cafe a great meeting area for all visitors and residents. My wife and I totally recommend this superb home for your loved ones when it is needed. They will certainly be in safe hands.

Reply from John Ogbe, Manager at Amherst Court

Thank you for your compliments. The team will be greatly encouraged to hear these words, and we will keep striving to keep up these standards in line with our Eden philosophy of care. Mum will be definitely missed and we are glad and grateful to have been part of her journey.


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Review from D S (Daughter of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident of Amherst Court in November 2022 and from the day he arrived, my family and I cannot thank the home enough for the care and compassion my father receives. Thank you Amherst Court.

Reply from John Ogbe, Manager at Amherst Court

Thank you so much for your review. This will be shared with the staff team. The well being of our residents is our number one priority and our values ensure we continue to strive for excellence In our care provision.


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Review from W L (Friend of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my friend it is really good to see her so happy as well as cared for by timely and friendly staff.

Reply from John Ogbe, Manager at Amherst Court

Thank you for your feedback. I will pass on your comments to the staff team who put into practice our philosophy, ensuring our residents receive personalised care, tailored to their needs. Kind Regards.


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Review from C B (Friend of Resident) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting my close friend. The staff are always very friendly and caring. Very well run care facility.

Reply from John Ogbe, Manager at Amherst Court

Thank you so much for your feedback. I will pass on your compliments to the staff team who are on the front line providing our residents, relatives and friends with epic experiences. Kind Regards.


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Review from R C (Daughter of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care home for my dad. The staff are attentive, friendly and cheerful with both residents and visitors to the home. They have activities for residents and entertainment. You can also spend time with loved ones in their suites or join them for lunch in the cafe. I totally recommend
this superb home for your loved ones when it is needed. They will certainly be in safe hands.

Reply from John Ogbe, Manager at Amherst Court

Thank you for your feedback. I will pass on your compliments to the staff team who are ensuring that the daily lives of our residents, friends and families is an expression of our Eden philosophy. Kind regards.


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Review from K K (Sister of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff very helpful and kind. The home was very clean.

Reply from John Ogbe, Manager at Amherst Court

Thank you so much for your feedback. I will pass on your compliments to the staff team who are in the frontline providing our residents, relatives and friends with memorable experiences. Kind regards.


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Review from C P (Friend of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amherst Court have looked after my friend extremely well over the past year. My mother was also a resident several years ago.
The care is wonderful and the staff are wonderful and very caring. Best care home in Kent.

Reply from John Ogbe, Manager at Amherst Court

Thank you so much for your feedback. I will pass on your compliments to the staff team who do such a wonderful job enduring the residents of Amherst are well cared for. Kind regards.


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Review from L S (Friend of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend every week and have always found all the staff and carers to be totally professional, helpful and friendly. Every other week I have lunch in the cafe. The food is delicious and everything is always absolutely spotlessly clean. My friend is always well turned out and well cared for.
Every time I phone to book a visit, the reception staff are always extremely helpful.

Reply from John Ogbe, Manager at Amherst Court

Thank you so much for your feedback. I will pass on your compliments to the staff team who are creating wonderful experiences daily for our residents, relatives and friends, putting into practice our SPARKLE values and our EDEN philosophy, providing personalised care and a community atmosphere. Kind regards.


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Review from B B (Wife of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Amherst Court. Extremely pleasant and welcoming residential home. From the reception to the care staff, they are most helpful and supportive.
The coffee shop staff are also very accommodating and have lovely cakes. Pleased with the room size and facilities as always clean. Food for
residents is plentiful and enjoyed greatly. So pleased activities are organised too.

Reply from John Ogbe, Manager at Amherst Court

Thank you so much for your feedback. I will share your compliments with the staff team who ensure our vision '' Communities where everyone has a vibrant and fulfilling life'' is expressed in the daily lives of the residents at Amherst Court. Kind regards.


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Amherst Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Amherst Court is calculated as follows: ( (227 Excellents x 5) + (57 Goods x 4) + (9 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 296 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Amherst Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 112 registered maximum number of service users is 22.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Oct 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Benhilda

Benhilda Shambare

Job Title: Home Manager

Joined: 2024

Belinda is the Home Manager


Frequently Asked Questions about Amherst Court

What types of Care is Amherst Court registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Amherst Court have?

There are 112 Single Rooms.

What are the Facilities & Services at Amherst Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Amherst Court to the centre of Chatham?

1.1 mile(s) as the crow flies, distance by road may be significantly further.