Visitors are welcome at any time of the day
There is a large car park at the front of the home giving easy access to the home
Oakview Care Home has a Review Score of 9.9 (9.910) out of 10, based on 71 reviews in the last 2 years. Over all time Oakview Care Home has 95 reviews.
Review from E B (Relative of Resident) published on 14 March 2025
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Overall Experience
5.0 out of 5
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Review from Hannah R (Granddaughter of Resident) published on 14 March 2025
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5.0 out of 5
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Review from S W (Friend of Resident) published on 11 March 2025
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Overall Experience
5.0 out of 5
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Review from M F (Wife of Resident) published on 10 March 2025
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Overall Experience
5.0 out of 5
Reply from Lisa Sutton, Deputy manager at Oakview Care Home
Thankyou for taking the time to send a review, and for your kind words.We are very happy that you are happy with all the care given to your husband, I will show staff also, as it shows them they are appreciated for all the hard work they doing.
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Review from Jacqueline C (Mother-in-law of Resident) published on 10 March 2025
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Overall Experience
5.0 out of 5
Reply from Lisa Sutton, Deputy manager at Oakview Care Home
Thankyou for taking the time to send a review, and for your kind words, it means alot that we are doing a good job, I will show the staff also.We ate also glad that you are all happy with the care we are giving your mother in law.
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Review from Diana K (Husband of Resident) published on 10 March 2025
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5.0 out of 5
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Review from J C (Sister-in-law of Resident) published on 10 March 2025
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5.0 out of 5
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Review from Ian B (Friend of Resident) published on 10 March 2025
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5.0 out of 5
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Review from Anita C (Friend of Resident) published on 10 March 2025
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Overall Experience
5.0 out of 5
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Review from Cherry W (Relative of Resident) published on 10 March 2025
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Overall Experience
5.0 out of 5
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Review from Kellie W (Relative of Resident) published on 10 March 2025
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Overall Experience
5.0 out of 5
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Review from Glen C (Son of Resident) published on 10 March 2025
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Overall Experience
5.0 out of 5
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Review from J F (Partner of Resident) published on 25 February 2025
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Overall Experience
5.0 out of 5
Reply from Lisa Sutton, Deputy Manager at Oakview Care Home
Thank you so much for the feedback, we really appreciate it, and it is great for us to pass onto the staff also all over the home what a great job they are doing. I'm glad to learn that you feel very happy with everything the staff/ management do and are there to support you when needed. If we can do anything more to enhance his stay, please feel free to get in touch with me. I will pass on your appreciation to the team. Once again thank you so much.
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Review from M L (Son of Resident) published on 24 February 2025
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Overall Experience
5.0 out of 5
Reply from Lisa Sutton, Deputy Manager at Oakview Care Home
Thank you for your comment, and we are happy that your mom has settled here at Oakview Care Home. We appreciate all the kind words to share with staff and that they know they are doing a great job.
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Review from R M (Son of Resident) published on 13 January 2025
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Overall Experience
3.0 out of 5
Reply from Pal Grewal, Manager at Oakview Care Home
I appreciate your kind words about the dedication and care provided by our staff, as well as your recognition of their hard work and caring approach. Our team is committed to ensuring the well-being and comfort of all our residents, and it means a great deal to hear your positive acknowledgement. I am sincerely sorry to hear about the incident where your mother was asked to wait for assistance, this does not reflect the standard of care we strive to provide. I have investigated the incident and put measures in place to prevent any reoccurrence. We continuously evaluate our staffing levels to ensure that residents receive prompt and high-quality care. Your feedback is invaluable in helping us improve, and I would request that you contact me directly if you have any concerns so matters can be addressed promptly. Thank you again for bringing this to our attention and for trusting us with your mother's care.
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Review from C B (Wife of Resident) published on 9 January 2025
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Overall Experience
5.0 out of 5
Reply from Pal Grewal, Manager at Oakview Care Home
Thank you so much for such a lovely feedback. We really appreciate it. I'm glad to learn that you feel very happy with everything the staff is doing to look after your husband. If we can do anything more to enhance his stay, please feel free to get in touch with me. I will pass on your appreciation to the team. Once again thank you so much.
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Review from W L (Daughter-in-law of Resident) published on 23 December 2024
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Overall Experience
5.0 out of 5
Reply from Pal Grewal, Manager at Oakview Care Home
Thank you for taking the time to post a review. We really appreciate your feedback. I'm glad to learn that you feel very satisfied with the care of your mother-in-law, activity provision, environment, cleanliness and responsiveness of the team. If we can do anything more to enhance her stay, please feel free to get in touch with me. I will pass on your appreciation to the team. Once again thank you so much.
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Review from Victoria B (Daughter of Resident) published on 16 December 2024
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Overall Experience
5.0 out of 5
Reply from Pal Grewal, Manager at Oakview Care Home
Thank you so much for taking the time to post such a wonderful review. It is an absolute joy to learn that you feel very satisfied with your dad's care, the staff's awareness of your dad's needs, the welcoming atmosphere, the cleanliness and the responsiveness of the team. If there is anything else we can do to enhance your dad's care, please feel free to get in touch with me. I will pass on your positive feedback to the team, I'm sure they will be over the moon to hear your appreciation. Thank you
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Review from J O (Granddaughter of Resident) published on 27 November 2024
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Overall Experience
5.0 out of 5
Reply from Pal Grewal, Manager at Oakview Care Home
Thank you so much for your wonderful feedback. The team is delighted to hear your positive comments. Staff work tirelessly to ensure that each Resident feels supported, engaged, and valued, and it's heart-warming to know their efforts have made a difference for your grandad. It's a joy to look after him. If you have any ideas or suggestions to improve our services or care of your grandad, please do not hesitate to reach out to me. Once again Thank you very much for taking the time to write this review.
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Review from H J (Daughter of Resident) published on 27 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Pal Grewal, Manager at Oakview Care Home
Thank you for sharing your lovely feedback about your dad's first few days with us. We're so pleased to hear that he has settled in well and that you are happy with the care he is receiving. Please don't hesitate to reach out if there is anything more we can do to make his stay even better, it's truly appreciated.
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The Review Score of 9.9 (9.910) out of 10 for Oakview Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 71 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 70 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.910 for Oakview Care Home is calculated as follows: ( (778 Excellents x 5) + (51 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 841 Ratings = 4.91
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oakview Care Home is based on 70 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 97 registered maximum number of service users is 19.4, which has been reached with 70 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 May 2024
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