Review from J O (Daughter-in-law of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience

Food is good. Staff are polite and approachable, always happy to answer questions and treat residents with respect. Resident is always happy.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you so much for your wonderful feedback. It's great to know that you find our staff polite, approachable, and respectful and food meets your expectations. We are proud of our team's dedication to creating a welcoming and compassionate environment. Your feedback on the unit will be shared with the team. If you have any suggestions or idea to improve our services please do not hesitate to reach out. Once again thank you for taking the time to write a review.

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Review from Margaret S (Daughter of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience

My mom was admitted in September 2024, she has thrived since coming here, all staff have been friendly and helpful and supporting my mom with her needs. The nurses have been fantastic understanding and informative about my mom's needs even the reception team has been fabulous. I would definitely recommend

this home because the support we have had is second to none clean and welcoming and most of all the care for my mom has been brilliant because I know she is in the right place.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you so much for taking the time to leave such a positive review. We are truly grateful for your kind words and are delighted to hear that you are very pleased with your mom's care. Our staff works hard to provide the best possible care and support, and knowing that it has made a difference means the world to us. Your feedback motivates us to continue delivering the high level of care that our residents deserve. Please don't hesitate to reach out if there's anything more we can do for you or your mom.

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Review from Corinne P (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience

My 95-year-old mom was transferred to Oakview from hospital after a fall resulting in a fractured pelvis. I am more than happy with the care she is receiving. The nurses, carers and domestic staff are friendly and helpful. The residents all look happy and content. The home is kept spotlessly clean.

I would recommend Oakview to anyone looking for care for a loved one.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you so much for taking the time to share such kind words about your mother's time at Oakview. We are truly sorry for your loss and want to extend our heartfelt condolences to you and your family during this difficult time. It means so much to us to know that she was comfortable and that you found our team to be friendly and helpful. Please do not hesitate to reach out if there is anything we can do to support you or your family further.

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Review from Chris P (Friend of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience

Excellent service and friednly staff (Beech Unit).

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you so much for taking the time to write a review for us. It means a lot to staff to know that their efforts are being appreciated. If anything else we can do to improve our services, please feel free to get in touch. Once again thank you very much for your wonderful feedback.

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Review from S P (Son of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience

First-class care given to my mother,we are overwhelmed at the difference the home has made to our mum, thanks for everything.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you so much for your heartfelt feedback. We are truly grateful to hear that your mother has had such a positive experience, and it's wonderful to know that our care has made a meaningful difference. It was our privilege to look after her during her short stay with us. We wish her all the very best for the future. If anything we can do to support you in future, please feel free to get in touch. Thank you.

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Review from Margaret D (Sister-in-law of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience

I have found the care home very clean and comfortable. The staff are very helpful and caring. My sister-in-law is in the Beech Unit.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for taking the time to write a review for us. I'm glad to hear that you've found Oakview very clean, comfortable and welcoming. Our staff takes great pride in providing a supportive and caring environment, and it's wonderful to know that their efforts are being appreciated. Thank you.

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Review from M P (Son of Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience

Oak View take good care of my mother, the room is always clean, the staff are attentive and treat her with dignity.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for taking the time to write a review for us. I'm glad to hear that you've found Oakview very clean and comfortable and you feel your mother is well-cared for. Treating our residents with dignity is at the heart of what we do, and it's wonderful to know that our commitment to her well-being is appreciated. If anything we can do to enhance your mother's stay, please feel free to get in touch. Once again. Thank you.

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Review from D C (Friend of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience

As I walked in today I thought what a lovely place so clean, the 9staff was so friendly I felt very welcome. My friend was very happy I would recommend this care home with no worries.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you so much for such heartfelt feedback. I'm thrilled to hear that you've found Oakview very welcoming and your friend is very happy to be a part of Oakview family. Staff will be delighted to hear your positive feedback. Thank you.

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Review from Andrea E (Daughter of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience

I came to visit Mum and noticed she was having a good time, When I came on Sunday, I noticed they were all gathered in the room watching a film.
It was a cinema night.
What a good idea and good night.
We need more activities like this because it seems to only happen with certain staff.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for sharing your experience with us. I'm thrilled to hear that your mum enjoyed the cinema night, and we're glad you could see her having a good time. Creating more engaging activities is a priority for us, and we appreciate your feedback about expanding events like this more regularly. We'll work with our team to ensure that enjoyable activities are available more often for all residents. Thank you again for your thoughtful comments help us keep improving.

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Review from Jude D (Daughter-in-law of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience

Fantastic staff as usual. Always smiling and attentive. One staff member always goes above and beyond.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for taking the time to write a review for us. I'm thrilled to hear your feedback and will be sharing it with the team. Our staff takes great pride in providing a supportive and caring environment, and it's wonderful to know that their efforts are being appreciated. Thank you.

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Review from D D (Son of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience

Fantastic continuing care. After a full year as a resident, the team have developed a personal connection with Mum.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you so much for taking the time to leave such a positive review. We are truly grateful for your kind words and are delighted to hear that your mum has settled in well and is fostering a special bond with staff. Your feedback motivates us to continue delivering the high level of care that our residents deserve. Please don't hesitate to reach out if there's anything more we can do for you or your mum.

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Review from K U (Daughter of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience

The care home is very clean and the staff are very pleasant. My mom is being cared for on Beeches and I am very pleased with her care. The staff will go above and beyond to help and are always on hand if I have any questions.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you so much for taking the time to leave such a positive review. We are truly grateful for your kind words and are delighted to hear that you are very pleased with your mom's care. Our staff works hard to provide the best possible care and support, and knowing that it has made a difference means the world to us. Your feedback motivates us to continue delivering the high level of care that our residents deserve. Please don't hesitate to reach out if there's anything more we can do for you or your mom.

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Review from Dan B (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience

My mother was only at Oakview care home for a month having moved from one further away. She unfortunately died on Tuesday in her sleep. The staff have been fantastic with Mum. She died of Alzheimers Dementia so communication was challenging for the staff but they showed they had genuine commitment to

providing care with empathy, sensitivity and good humour. On the morning of Mum's death I was supported emotionally by the care staff and informed of the next steps with practicality and understanding for which I will be eternally grateful. My only regret is that I wish we had got to Oakview earlier.

Reply from Pal Grewal, Manager at Oakview Care Home

I am deeply sorry about the passing of your mother. Please accept my heartfelt condolences during this difficult time. Thank you so much for your kind words about the care she received at Oakview. It means a great deal to us that we were able to support her and you with empathy and understanding. Knowing that we were able to bring comfort to both your mother and you, even in such a challenging time, is truly humbling. I'm glad our staff could provide the emotional and practical support you needed during your mother's final movements . Please know that we are here for you if you need anything moving forward. You and your family are in our thoughts.

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Review from J K (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

We are really pleased with the care that our mum receives. The staff are very welcoming, friendly, approachable and they offer a fantastic care environment. The home is very clean and spacious. It is very reassuring to our family that our mum is getting the care above and beyond! Beach unit is excellent.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you, we really appreciate you taking the time to write a review. Your feedback means a lot to us. We are dedicated to ensuring that our residents are happy and their needs are met consistently. Understanding and addressing their needs, in collaboration with their families, is a top priority for us. We are grateful for your recognition of our efforts to provide family support and foster a supportive community. Your kind words motivate us to continue delivering the best care possible.

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Review from E G (Granddaughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

This is my second time visiting the care home. The staff were welcoming and friendly. The home is always clean and bright. My grandad always seems happy to be here and is well cared for. The staff are happy to help and my grandad loves to talk to them.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for taking the time to write a review. I will pass on your feedback to all the relevant teams, they will be delighted. We are grateful for your recognition of our efforts to provide an excellent care to your grandad. Your kind words motivate us to continue delivering the best care possible. Should you wish to discuss anything please do not hesitate to see me or drop a line on email below. Thank you.

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Review from Sian D (Grandmother of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

The staff are excellent in the Beech Unit. Personal care is fantastic. One particular staff member is great with all the residents and we are pleased with all the care our family member receives.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you so much for your wonderful review and kind words. We are truly grateful that you took the time to share your positive experience. It means the world to the entire team to know that the care and support provided to your loved one is making a difference to enhance the quality of her life. If you have any suggestions or ideas to improve our services, please do not hesitate to contact me directly. Thank you.

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Review from G T (Friend of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

Beech Unit- I feel my friend is well cared for by compassionate staff. Two particular staff members are amazing at everything they do, always thinking of activities to occupy the residents.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for taking the time to write a review. Really appreciate your feedback. I will pass this on to the team on the Beech unit who will be delighted to know. If there is anything more we can do to further improve our services, please do not hesitate to contact me.

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Review from Naomi T (Friend of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

All the staff are friendly and welcoming. Very helpful with residents and their connections. The care is very clean and tidy. Nice to see staff take pride in their workplace. Well done team working on Sunday the 8th of September.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for such a lovely and uplifting feedback. Our team takes great pride in ensuring that all our residents are happy and well looked after in a comfortable homely environment. Your feedback means a lot and motivates our teams to continue striving for excellence so thank you. Should you wish to suggest any ideas for improvement, please drop me a line or see me directly.

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Review from L F (Relative of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

The care home is always welcoming and very clean. The staff are so lovely and caring to the residents. Staff are always around if you ever need anything. Units are always lively with music or activities, such a lovely care home. Would highly recommend it.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you for your lovely feedback and for recommending us. It's wonderful to know that you find Oakview welcoming and very clean. We are passionate about care and thrilled to learn that it is reflected in everything that we do. If you have any ideas or suggestions please do not hesitate to see me or drop a line on email below. Thank you.

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Review from A O (Son of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

Wonderful home. The staff in the Beech Unit are excellent, really good relationship. They look after my dad so well and we relay information about him together. Activitities are catered for residents' needs. I'm happy he is here.

Reply from Pal Grewal, Manager at Oakview Care Home

Thank you so much for your wonderful review and kind words. I will pass on your positive feedback to all staff on the Beech unit, they will be delighted to know. It's our joy to look after your dad. If there is anything more we can do, please do not hesitate to let us know. Thank you.

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Oakview Care Home

Care Provided by Oakview Care Home

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Funding & Fees Guide for Oakview Care Home

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