Review from Gareth O (Son of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience

My mother spent two weeks at Oakview in clean and modern surroundings. The staff were attentive and gave Mom a good standard of care. Most importantly, she seemed happy there and settled, not wanting to leave when I came to collect her. I would not hesitate to place Mom there again.

Reply from Lisa Sutton, Deputy manager at Oakview Care Home

Thank you for your kind review, and yes, your mom loved it here - she settled in straight away; she certainly is a character and is missed.
We would certainly welcome your mom back again should you need respite care again.

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Review from Jim G (Brother of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience

My wife and I visited my Brother today, it was great to see him happy and settled It is such a lovely home and we are blessed to know that my brother is in such great hands. This is all down to the brilliant team at Oakview Care Home, whom work tirelessly to both ensure the efficient running of the

home and more importantly to ensure the residents receive the best of care possible. It certainly is a place of happiness, comfort, safety, and excellence in care. The improvement in his health and happiness has been transformative. As a family, we feel blessed that my brother is a permanent resident at Oakview. What team have achieved with him is nothing short of a miracle. As a team, you are bringing out the best in him, by understanding his needs and making him feel safe and happy. It was a pleasure today to come over and sit in 'his garden' which is very therapeutic for him - his plants are coming on really well, and he is so so proud of the gardens.

Reply from Lisa Sutton, Team leader at Oakview Care Home

Thank you for your lovely review, I will be showing this to the staff who support your brother.
yes your brother loves the garden and looks after it so well, it is therapeutic to him and it enables everyone to go outside and he will talk about what he has done in the garden to everyone who listens.

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Review from J F (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience

Lovely staff, kind and caring. Our mum is very well cared for. staff and management doing a great job. We would definitely recommend Oakview Care Home. Thank you to all the staff.

Reply from Lisa Sutton, Deputy manager at Oakview Care Home

Thank you for your kind review, and I will pass this onto staff also, as it is good to get the praise of the staff as it shows them what a wonderful job they are doing, and it our pleasure to be looking after your mom.

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Review from K B (Son of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience

My mother is treated with immense respect and dignity at all times. All staff I find very helpful and friendly and all medical issues for Mom, who is diabetic, are addressed in a reasonable time frame. The nurses will do their checks and if they have the slightest concern will bring the doctors in to

see her.

Reply from Lisa Sutton, Team leader at Oakview Care Home

Thank you for your kind review, regarding the care we give your mom.
It is lovely to receive these reviews as it shows all staff that they are doing a fantastic job that they do and are appreciated for.
I will pass this on to all staff on the unit.

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Review from Alex R (Husband of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience

My wife spent the last three years of her life in Oakview.
I have nothing but the highest praise for all the staff and the care and concern they gave.

Reply from Lisa Sutton, Team leader at Oakview Care Home

Thank you for your kind review. It was a pleasure to look after your wife here at Oakview Care Home, she will be sadly missed, by us all, we as a home really appreciate reviews like this, as it shows our staff that they are appreciated for all the hard work that they do, and it is appreciated by families.

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Review from Fiona G (Niece of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience

My aunt is on the residential floor, and the care and compassion the staff give to her and ourselves are absolutely amazing - couldn’t wish for anymore. They assist her with anything she wants to do, and they have an on-site hairdresser, which is great as she loves to have her hair done and look nice.

Reply from Lisa Sutton, Team leader at Oakview Care Home

Thank you for your kind review; yes, your Aunt loves going to the hairdresser for a pamper - she is such a pleasure to look after, especially her smile.
I will pass this review on to the staff because it shows them that they are doing a great job.

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Review from S B (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience

My mother was in Oakview Care Home from October 2021 to April 2023. She was on the nursing unit. I can only say that the whole family wish to express our gratitude for the care and attention that our mother received from all members of staff. We would highly recommend Oakview to anyone.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you for your lovely review of Oakview care home, and we are pleased that you and your family chose us to care for your mom; she was a special lady and will be sadly missed.
I will pass this review on to the staff, as it shows them what a great job they are doing also.
Once again, thank you, and thank you for recommending us to others.

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Review from J C (Daughter of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience

Although my dad was only with Oakview for a short while, the care, kindness and support given were above and beyond. It was such a relief to know he was being cared for 24/7 and that my mum felt happy visiting Dad when she, herself, was quite poorly. 10/10.

Reply from Lisa Sutton, Team leader at Oakview Care Home

Thank you for your kind review, and we are so happy that your Dad enjoyed his time here with us, even though it was for a short while; he was a lovely gentleman.
I will pass this lovely review on to the staff, as they appreciate reviews from families, it shows that they are being appreciated for the work they do.

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Review from Lisa L (Ex Family Member) published on 11 April 2023
Submitted via Website • Report

Overall Experience

My mother-in-law was a resident at Oakview but sadly passed now, and we have another family member, who is currently staying here. The care that they both received is marvellous - never had to worry for either. I have currently been liaising with the team leader in finding a place for my neighbour,

and the process was so efficient and quick that I am over the moon. This is an amazing care home, one which you can trust and your loved ones will settle quickly.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you for your kind review regarding your experience of your loved ones staying at Oakview care home, and we thank you for referring us to your neighbour, and he is happy to be joining us here at Oakview care home. I am glad the process was efficient, and we were able to accommodate him.

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Review from Louise K (Daughter of Resident) published on 6 April 2023
Submitted via Website • Report

Overall Experience

Sadly, my father was only at Oakview for a short time, but the care he received was first-class, and the support we had, as a family, in making the move was excellent. I wouldn't hesitate to recommend this nursing home.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you, Louise, for your lovely review of our care home, it was a pleasure to look after your father whilst he was with us, and as a care home, it means a lot to hand over to our staff what an excellent job that they are doing, and that they are feeling appreciated.

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Review from Rick P (Godson of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience

Lovely, clean, friendly accommodation and staff. Nothing seems too much trouble for anyone of the staff, which has made it much easier for my godmother to get accustomed to living in the home. Having worked in a care home, I can feel that this home is of very good quality, and I wouldn't hesitate to

recommend it to others.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you, Rick, for your kind review; it shows that everyone at Oakview is doing a fantastic job and that families and residents are happy with everything that we do, and thank you for recommending our home to others.

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Review from Margaret D (Sister of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience

My sister was a resident here since May 2022. The care she has had was wonderful, the management and carers were so good to her. She passed away today (14th February) and everyone looked after her and cared for her with love and kindness. Also, they treated me and my daughters with love and sympathy

in the last few days, with tea and biscuits etc. I will always be grateful and I would recommend Oakview to anyone.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you, Margaret, for your kind review, it was our pleasure to look after your sister whilst she was here, she was a lovely lady and I will pass onto staff your kind words. We here at Oakview care home aim to give the best care to your loved ones and reviews like this show that this is what our staff do.
So thank you once again.

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Review from K T (Son of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience

Staff are polite and respectful to residents. They are proactive in the health, care and safety of residents. The rooms are clean and well-maintained, and the resident's clothing is well-laundered on a daily basis. The overall impression is of a well-maintained care home with kind and caring staff at

all levels who have the residents at the heart of their duties. I have no hesitation ins recommending the home.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you for your kind review of Oakview Care Home; I will pass this on to the staff to show them your appreciation for all the hard work they do, and thank you for recommending our care home.

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Review from Andrea H (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience

This was one of the care facilities given to us by Social Services, after an initial visit we came away comforted by the initial meeting of the staff and cleanliness. Having never used a home before for my mum, I walked away feeling that she would be cared for and she was! Mum was there for two weeks

and I would feel comfortable and happy for her to stay again if required. Thank you.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you, Andrea, for your review and kind words.
It was our pleasure to have your mum stay for respite care, and we are so glad that you were happy with our care home, the care received for your mum, and the cleanliness of the home.
And once again if ever you need respite care again we will be happy to help.

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Review from Julian C (Son of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience

I selected Oakview Care Home after a discussion with a local NHS care professional, aware I was transferring my mother from a different Local Health Authority to be nearer to me. It helped me tremendously to ask the right questions for a loved one with advanced dementia and pending palliative care requirements.

From the initial engagement with the Oakview management team, I experienced a personal and caring approach that answered many of my questions even before I had asked them. This continued in practice and their continuity of staff and carers helped my mum settle and feel comfortable. The facilities are spacious, modern and practical, yet still provided a homely feel. When visiting we never felt unwelcome and were greeted by familiar faces, giving reassurance that there was continuity for all concerned and that everyone knew my mother by name and needs. For this I was truly grateful, along with the care she received.
I can't thank Oakview enough for supporting us as a family in our hardest times.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you for your lovely review of Oakview care home, it was our pleasure to have your mom come and live at Oakview. We are glad that we were able to answer your questions, and concerns prior to coming into our home, and that you chose us to care for your mom, as we know that it is a worry to some families when the time comes for them to be looked after in a care home.
I am glad that you and your mom felt the warmth and was comfortable with everyone as this is what we are all about here at Oakview providing the best of care and everyone to show our values of our home which are compassion, respect, and responsible.

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Review from Pete C (Respite Resident) published on 14 October 2022
Submitted via Website • Report

Overall Experience

My mom was put in this lovely care home for respite, one staff member was lovely made the stay so easy good manager. Mom's stay was enjoyable for her. Made mom feel welcome home from home feeling. Menus choices were extremely good. Mom even got her hair cut and got her feet sorted out while she was

in great service.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you for your kind review, it was our pleasure that your Mom enjoyed her respite stay here at Oakview and gave you peace of mind that she would be well cared for whilst here.
I will pass on this review to the staff who cared for your mom, as this is lovely for our staff to know that they are appreciated, doing a great job.

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Review from B H (Daughter of Resident) published on 2 August 2022
Submitted via Postal Card • Report

Overall Experience

I cannot praise Oakview enough, my Aunt was there before she passed and then when my Mom needed a care home I enquired about a bed and thankfully they had one available. My Mom was very well looked after and cannot sing the praises high enough. The management team went above and beyond for her as did

her nursing staff and carers.
Both my Mom and us were treated as family members and continue to care about us as we do them. Absolutely brilliant.

Reply from Lisa Sutton, Team leader at Oakview Care Home

Thank you, for your lovely comment, i will pass this on to staff too, it was a pleasure to look after your mom, and a pleasure to know you.

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Review from S C (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience

My dad has been here now for several months and I’d just like to say how happy he seems. I go regularly to visit him and can honestly say I really enjoy going. There’s not been a time yet I’ve come away and felt he was in an “awful care home! What have I done?”!
He’s very well cared for and has settled

in brilliantly.
That, I feel is down to your lovely staff. They all seem to love their job and genuinely love the people they care for. I feel it’s just a big family and I feel part of that family. It’s so reassuring, as the last thing you ever expect is to find someone you love living and relying on other people to do the most simple things in life.
The moment I entered your home to see if there were any vacancies I could feel it was going to be “the” place for my dad.
So I just wanted to let you know that I appreciate everything Oakview does for my dad. No complaints. Just happy he’s happy! And happy he’s safe and cared for by lovely people

Reply from Lisa Sutton, deputy Manager at Oakview Care Home

Thank you for your review, and we are very happy that your dad has settled her at Oakview Care Home.

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Review from D S (Daughter of Resident) published on 13 May 2022
Submitted via Postal Card • Report

Overall Experience

My mum has settled into this care home really well. The staff are very helpful and informative and always speak to me when I visit. The staff are very pleasant and helpful to Mum and encourages her in her hobbies and interests too. Mum's personal hygiene is excellent, and the building and rooms are

very clean too. Each room has its own television and a bathroom. Overall, I am extremely happy with the care Mum is given and the facilities too. I would highly recommend this care home.

Reply from Lisa Sutton, Management Support at Oakview Care Home

Thank you for your review, and we are happy your mom has settled here at Oakview Care Home.

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Review from V M (Relative of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience

The staff of Oakview Care Home are all very helpful and caring to patients and relatives and will talk you through any problems and worries you may have about your loved one and explain things to you.

Reply from Lisa Sutton, Deputy Manager at Oakview Care Home

Thank you for your review, and we are pleased, that you and your loved one are happy with everything at Oakview care home, and I will pass on your review to staff.

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Oakview Care Home

Care Provided by Oakview Care Home

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Funding & Fees Guide for Oakview Care Home

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