Tunbridge Wells Care Centre

142 Upper Grosvenor Road, Tunbridge Wells TN1 2ED
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9.8 84 Reviews
  • Tunbridge Wells Care Centre, Tunbridge Wells
Tunbridge Wells Care Centre is located in a pleasant residential area of Royal Tunbridge Wells. It offers person-centred nursing, dementia and palliative care, plus all the facilities required to provide maximum comfort for residents.

First impressions are important and when residents enter the chandelier-lit reception area with its airy double-height atrium, they get a strong sense of the quality of the accommodation and lifestyle they will enjoy here. And a warm welcome from the receptionist is typical of the homely environment residents and their families can expect when they join the 'family'.

It is the culture of kindness, respect and consideration that sets Tunbridge Wells Care Centre apart, and staff aim to make residents feel completely comfortable and at home, whatever level of care is needed.

The home offers accommodation for 70 residents in bright, spacious and well-furnished rooms with ensuite facilities spread over three floors. There is lift access throughout, and all areas, including the garden, are wheelchair accessible.

Nursing and care staff are on hand 24/7 on each floor, and they are supported by the domestic team via daily cleaning, laundry and housekeeping services, as well as the administration, facilities, activities and catering teams.

The spacious lounges on each floor are comfortably furnished and equipped with TVs, games and books. These communal areas provide relaxed and intimate spaces where residents can socialise with guests or other residents, and bigger areas where activities take place. The dedicated hair salon provides on-site hairdressing services and is popular with residents.

The large, landscaped garden is a pleasant and comfortable space for activities, socialising or watching the home’s resident ducks at play on a pleasant day!

On fine days, it's the perfect place for a cup of tea and some freshly baked pastries.

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Care Provided by Tunbridge Wells Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Donna Barks (Manager)
  • Admission Criteria
    • Ages 43+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (66)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Tunbridge Wells Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,900
    • Self-Funded Residential Dementia Care from £1,900
    • Self-Funded Nursing Care from £1,900
    • Self-Funded Nursing Dementia Care from £1,900
    • RESPITE Self-Funded Residential Care from £1,950
    • RESPITE Self-Funded Residential Dementia Care from £1,950
    • RESPITE Self-Funded Nursing Care from £1,950
    • RESPITE Self-Funded Nursing Dementia Care from £1,950

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Tunbridge Wells Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • On-site parking.


Tunbridge Wells Care Centre Reviews (84)

Total of 84, showing 1-20
9.8

Tunbridge Wells Care Centre has a Review Score of 9.8 (9.774) out of 10, based on 24 reviews in the last 2 years. Over all time Tunbridge Wells Care Centre has 84 reviews.

Overall Experience

  • 73
  • 9
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Date Published

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Review from David W (Friend of Resident) published on 21 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I came to visit a friend who is in your care I was very impressed with everything I saw and the help I was given and saw given to the residents.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for this kind review. the staff in the home treat everyone with care and kindness, relatives, residents and visitors alike. One of our core values is 'family' and we like to make everyone feel welcome.


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Review from J M (Daughter of Resident) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Tunbridge Wells Care home are wonderful. I cannot praise them enough. Hard working, kind, caring and attentive. The home provides daily activities for residents that provides stimulation and fun.The residents rooms all have their own bathrooms, the bedrooms are light and exceptionally
clean. The residents are very well cared for at all times.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thanks you for such a lovely review, the staff pride themselves on providing person centred care, the activities team love to organise get togethers, and the housekeeping team work really hard to keep the home clean and tidy. They really are a great team.


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Review from Margaret C (Wife of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband was first sent to Tunbridge Wells Care Centre from hospital I was very upset, and would have preferred somewhere closer to home. However due to the really good care and improvement in his health, care, and contentment I no longer have any concerns. He is being exceptionally well looked
after, is putting on weight, and is happy.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for taking time to submit a review, the care staff at Tunbridge Wells Care Centre are very proud of the care they give to all residents. The kitchen team liaise daily with the care staff, so everyone is aware of who needs additional fortified foods. I'm glad we alleviated all your initial concerns.


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Review from Tony R (Husband of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful family feels to all that the staff undertakes. Nothing is too much to ask. Attention to detail is uppermost.
The manager and her team are the ultimate professionals and wouldn't hesitate to recommend the care centre.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you Tony R, the care staff and other departments really do make it homely. They strive to make everyone feel welcome whether living with us on a permanent basis or just for respite.


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Review from S B (Wife of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I had to go into a care home I would be very happy to be one of the residents. The care and respect they give to each resident is excellent keeping families informed at all times if a problem occurs, and trying very hard to keep residents stress-free as they come to terms with their new environment.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you, the staff really do care and it shows in how they look after each and every resident.


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Review from Stephen I (Cousin of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always fantastic care from all the staff, rooms cleaned every day, regular updates on the care plan and always called directly to be informed of any treatment needed. Nothing is too much trouble, we feel very lucky to have our relative there.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you, the care staff work hard to ensure each and every resident is well looked after, and the housekeeping team pride themselves on cleaning every room on a daily basis, how they do it amazes me.


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Review from Ali J (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed here after a stay in hospital and was so well looked after, she gained all the weight she lost in hospital very quickly. The care staff are all patient and kind and all the residents are content. She enjoyed the activities, games, and food and we are very grateful.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for this review, the staff at Tunbridge Wells Care Centre really do care, they go above and beyond daily with each resident to ensure all their needs are met. The chef makes delicious meals and the cakes always look delicious.


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Review from Susan B (Wife of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted into Tunbridge Wells Care Centre just before Christmas after time spent in hospital. I cannot fault anything about the home.
The rooms are just the right size. Staff excellent in all areas.
He seems happy with the food.
Also, it's very local to me which makes a huge difference.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for such a lovely review, we are lucky with room sizes and each room has its own wet room. The chef makes everything from scratch, so it's real homely food.


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Review from Charlotte S (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is very happy and well looked after. She loves all the staff and the activities. Her family is happy that she is being care for by such kind and empathetic staff.
We have no concerns.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for a lovely review, the staff pride themselves on creating a family feel to the home and the activities team enjoys creating fun and enjoyable activities to suit all residents.


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Review from Jenny B (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tunbridge Wells Care Centre is like home-from-home. Mum was cared for beautifully by lovely carers. Nursing staff were on the ball/kept you informed. Doctors visited regularly. An online portal allowed updates on a daily basis. Mum's room/en-suite was cleaned daily and we never found it dirty. The food
was good with lots of choice. Residents were encouraged to eat or were helped. Residents can wander around the floor where they reside with no restriction, but they are secure. Daily activities were varied. Mum would be up dancing/enjoying the games, the live singers and coffee mornings held in reception. She enjoyed the beautiful garden and the ducks walking around. We sadly lost our mum in July, but we know she was well looked after and so were we as a family. This care home should have a CQC rating of excellent. We spent most of every day/all day with our mum, as there is no restriction on visiting. We would highly recommend this home.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for a lovely review, your mum became our family along with you, your brother and your dad. We all had her best interests at heart. The great team at Tunbridge Wells Care Centre pride themselves on the family feel of the home and I'm glad you experienced it too.


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Review from Vera C (Sister of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in the Care Centre for several years now, and I cannot praise the care he receives too highly. All the staff, whatever their status, are warm, friendly, truly caring and draw out the best in him, talking to him about his pet subjects. Their communication with me is also extremely
good. He always looks clean and tidy, and he is extremely happy there, loving the food, activities and his surroundings. The building is light and beautifully designed, and the garden is a delight, where he spends many happy hours. Above all, the Centre is spotlessly clean and smells fresh, unlike other care homes which I visited in the past, in respect of my mother and aunt, and more recently, when looking for a home for my brother. I feel very grateful that the Centre was recommended to me, and I now recommend it to others whenever the opportunity arises.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for taking the time to write us a lovely review; your brother has many friends in the home, residents and staff, he loves to spend time in the garden, and in the evening he walks around to check all the outside gates are locked, informing the staff that he has completed the checks. I know he loves the ducks and spends many happy hours watching them in the garden.


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Review from Andrew K (Son of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the home since 3rd August; he has received excellent care, and the staff are all very helpful, friendly and professional.
The home is kept very clean, and his washing is undertaken on a daily basis.
Dad is showered daily and always looks presentable when we visit.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for a lovely review, the team here work extremely hard to maintain the high standards and cleanliness throughout the home. The care staff enjoy their roles and this shows in the care they provide for each and every resident.


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Review from Darrell L (Son of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in very good hands in this care home. The carers are very polite, charming and very professional. They have lots of stimulating activities, someone comes in once a month and plays live music (all the old classics) and you'd be surprised how many get singing along. A wonderful site to see.
It was my mum's birthday in June and we as a family had a 'quiet room' to have a small celebration, unbeknown to us the kitchen had cooked Mum a beautiful birthday cake and some of the carers bought it in singing 'Happy Birthday'! That meant a lot to Mum and to us. All of their care is logged and you can access it through a portal. As a family, we are all extremely happy with the care Mum/wife is receiving and wouldn't want Mum to be cared for anywhere else.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for such a lovely review, we all love a Birthday here, any chance to sing and eat cake. I am glad you are finding the communication portal useful, as it's documented in 'real' time you are able to see what your loved one is doing at any time during the day or night.


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Review from S N (Niece of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my uncle on the 25th of June. Excellent reception, so helpful. The home was immaculate, his room was cool and airy on such a hot day. The staff were courteous and could not do enough. Wonderful domestic staff, have time for the guests and residents. The food was beautifully presented and the
soup was great. Thank you.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for such a wonderful review, all the departments at Tunbridge Wells Care Centre work together to make a home. I will share your compliments with the team.


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Review from Ida A (Sister of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly and helpful staff. Room and bed always clean, sister well cared for and we know in very safe hands. Sadly I always find underwear in her drawers that doesn’t belong to her, I expect this can sometimes be difficult.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for this review, our housekeeping team works hard to keep the home clean and tidy. I'm sorry you have found incorrect clothes in the room, we try and ensure all clothing is labelled and have a machine in the home to do this, if you have any clothes that require labelling, we can do this for you.


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Review from Angela G (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had excellent care, the staff are always there and are very helpful, they show compassion, and there is always an activity for her to participate in. They always let me know how she is and she has regular health checks.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for this lovely review, we are lucky with our activity team, there is always something going on for residents to join in with, and now we have the ducks keeping everyone entertained.


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Review from Tina M (Sister-in-law of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we remain so grateful to all the staff working at Tunbridge Wells Care Centre.
Our relative continues to receive outstanding care from the staff, at all levels. We know that our relative is safe and happy and that his needs are being extremely well managed.
The home is always spotlessly
clean and fresh and the staff are always warm and welcoming.
Our relative is happy and enjoys living at Tunbridge Wells Care Centre. He has come more and more out of his shell, which is a joy for us to witness.
We would have no hesitation in recommending Tunbridge Wells Care Centre, who are also fortunate to have an excellent GP attending to the residents.
Thank you to all the staff, for your kindness and compassion.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

It has been a joy to watch how your loved one has relaxed and settled into Tunbridge Wells Care Centre, our housekeeping team work very hard to keep the home in such great condition.


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Review from Susan W (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care staff, nursing staff and the activities ladies. They are always very caring and happy and nothing is too much trouble. They always have time to listen. I am always kept informed about anything to do with my mum's well-being. The activities ladies are wonderful. They encourage
Mum to get involved even though sometimes she doesn't want to! Keep up your wonderful work.

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for a lovely review, I will hand this over to the wonderful team here at Tunbridge Wells Care Centre. The activities team are always coming up with new ideas to get everyone involved, today we've had poetry and quizzes. We are looking at having a summer BBQ for residents and family members so keep your eye out for the dates on our notice boards.


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Review from Marian D (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was a wonderful safe haven for my mother who was disabled and suffered dementia through Covid, she was normally a very independent woman who took herself out daily until Covid struck then she really struggled and it was dangerous living alone. She loved the centre, especially the company from staff
and patients. I just wish she had longer there, unfortunately, she has passed away but I can only say a big thank you for giving her pleasure in her final months.

Reply from Debbie Inkersole, Operations Manager at Tunbridge Wells Care Centre

Dear Marian, thank you very much for your review. She is very much missed by staff and other residents. We would like to offer you and your family our sincere condolences and our very best wishes for the future.


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Review from Suzanne R (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly, caring and supportive. Mum has been at the care home for 2 years now. She settled in very well and is treated with respect and dignity. The activities and being surrounded by company have helped her wellbeing. A good variety of meals on the menu, especially the puddings!

Reply from Donna Barks, Home Manager at Tunbridge Wells Care Centre

Thank you for a lovely review, our activities team work hard to organise meaningful activities for every resident.
The catering team enjoy providing a wide a varied menu, which gets adapted monthly following feedback from the residents.


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Current Review Score: 9.8 (9.774)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Tunbridge Wells Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Tunbridge Wells Care Centre is calculated as follows: ( (223 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 274 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tunbridge Wells Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (1)

Donna

Donna Barks

Job Title: Acting Home Manager

Joined: 2020

Donna was raised in Tunbridge Wells and raised her own family here. She is a Registered General Nurse with many years experience of in providing nursing care to those with advanced dementia and working in an acute surgical hospital ward. She says, "I feel that we are one big, close-knit team and, with the residents and their relatives, we’re also a huge extended family,”


Frequently Asked Questions about Tunbridge Wells Care Centre

What types of Care is Tunbridge Wells Care Centre registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Tunbridge Wells Care Centre provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Tunbridge Wells Care Centre have?

There are 66 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Tunbridge Wells Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Tunbridge Wells Care Centre to the centre of Tunbridge Wells?

0.6 mile(s) as the crow flies, distance by road may be significantly further.