Kind - everyone, all staff top to 'bottom'. Caring, respectful, nothing is too much bother.
Jane S (Daughter of Resident)
At all times the staff and management go above and beyond just caring.
David C (Husband of Resident)
Food is varied with good options available. Also happy to prepare foods not on the menu that day
Valerie-Ann W (Wife of Resident)
Fees are dependent on the level of care required. Please contact the home directly for more information.
Visits for new admissions must be arranged by calling the care home at this time.
On-site parking.
Tunbridge Wells Care Centre has a Review Score of 9.8 (9.774) out of 10, based on 24 reviews in the last 2 years. Over all time Tunbridge Wells Care Centre has 84 reviews.
Review from Steven S (Son of Resident) published on 8 November 2021
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Review from David A (Son of Resident) published on 8 November 2021
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Review from Noel H (Cousin of Resident) published on 14 July 2021
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Review from J A (Son of Resident) published on 27 June 2021
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Review from David P (Son of Resident) published on 24 June 2021
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Review from A C (Daughter of Resident) published on 15 September 2020
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Reply from Vicky Croton, Care Home Team at Tunbridge Wells Care Centre
Many thanks for your kind review. We are so pleased that you feel satisfied with our care and communication with you, your father and family. We feel privileged to have known your father and be able to uphold his final wishes. He was only with us for a short time but he is certainly missed by our staff who enjoyed looking after him. Please accept our condolences for your sad loss and our best wishes to you all for the future.
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Review from Julie D (Daughter of Resident) published on 12 February 2020
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Being a nurse myself I find the care and attitude of Tunbridge Wells Care Centre to be nothing short of exemplary.
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Review from June C (Daughter of Resident) published on 19 November 2019
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Review from D F (Husband of Resident) published on 23 October 2019
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Review from Beverley B (Wife of Resident) published on 10 September 2019
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Review from Terence B (Resident) published on 5 September 2019
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Review from M C (Husband of Resident) published on 26 July 2019
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Review from C H (Friend of Resident) published on 22 May 2019
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Review from G B (Wife of Resident) published on 17 May 2019
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Review from M C (Daughter of Resident) published on 16 May 2019
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Review from Michelle W (Daughter of Resident) published on 11 April 2019
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Review from Philip L (Resident) assisted by family/friend published on 5 April 2019
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Review from Harold R (Resident) published on 27 February 2019
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Review from Frances L (Daughter of Resident) published on 30 November 2018
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Review from Jane S (Daughter of Resident) published on 28 November 2018
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Caring, respectful, nothing is too much bother.
Feels like a community.
Clean (as in facility).
Familiar faces.
It looks like you look after your staff well - I think this is very important.
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The Review Score of 9.8 (9.774) out of 10 for Tunbridge Wells Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.774 for Tunbridge Wells Care Centre is calculated as follows: ( (223 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 274 Ratings = 4.774
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Tunbridge Wells Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 24 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Aug 2019
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Job Title: Acting Home Manager
Joined: 2020
Donna was raised in Tunbridge Wells and raised her own family here. She is a Registered General Nurse with many years experience of in providing nursing care to those with advanced dementia and working in an acute surgical hospital ward. She says, "I feel that we are one big, close-knit team and, with the residents and their relatives, we’re also a huge extended family,”