Tunbridge Wells Care Centre

142 Upper Grosvenor Road, Tunbridge Wells TN1 2ED
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9.8 84 Reviews
  • Tunbridge Wells Care Centre, Tunbridge Wells
Tunbridge Wells Care Centre is located in a pleasant residential area of Royal Tunbridge Wells. It offers person-centred nursing, dementia and palliative care, plus all the facilities required to provide maximum comfort for residents.

First impressions are important and when residents enter the chandelier-lit reception area with its airy double-height atrium, they get a strong sense of the quality of the accommodation and lifestyle they will enjoy here. And a warm welcome from the receptionist is typical of the homely environment residents and their families can expect when they join the 'family'.

It is the culture of kindness, respect and consideration that sets Tunbridge Wells Care Centre apart, and staff aim to make residents feel completely comfortable and at home, whatever level of care is needed.

The home offers accommodation for 70 residents in bright, spacious and well-furnished rooms with ensuite facilities spread over three floors. There is lift access throughout, and all areas, including the garden, are wheelchair accessible.

Nursing and care staff are on hand 24/7 on each floor, and they are supported by the domestic team via daily cleaning, laundry and housekeeping services, as well as the administration, facilities, activities and catering teams.

The spacious lounges on each floor are comfortably furnished and equipped with TVs, games and books. These communal areas provide relaxed and intimate spaces where residents can socialise with guests or other residents, and bigger areas where activities take place. The dedicated hair salon provides on-site hairdressing services and is popular with residents.

The large, landscaped garden is a pleasant and comfortable space for activities, socialising or watching the home’s resident ducks at play on a pleasant day!

On fine days, it's the perfect place for a cup of tea and some freshly baked pastries.

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Care Provided by Tunbridge Wells Care Centre

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Donna Barks (Manager)
  • Admission Criteria
    • Ages 43+
  • Room Information
    • Single Rooms (66)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (66)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Tunbridge Wells Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,900
    • Self-Funded Residential Dementia Care from £1,900
    • Self-Funded Nursing Care from £1,900
    • Self-Funded Nursing Dementia Care from £1,900
    • RESPITE Self-Funded Residential Care from £1,950
    • RESPITE Self-Funded Residential Dementia Care from £1,950
    • RESPITE Self-Funded Nursing Care from £1,950
    • RESPITE Self-Funded Nursing Dementia Care from £1,950

  • Fees are dependent on the level of care required. Please contact the home directly for more information.
  • (these prices are only a guideline, please contact Tunbridge Wells Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking

  • On-site parking.


Tunbridge Wells Care Centre Reviews (84)

Total of 84, showing 61-80
9.8

Tunbridge Wells Care Centre has a Review Score of 9.8 (9.774) out of 10, based on 24 reviews in the last 2 years. Over all time Tunbridge Wells Care Centre has 84 reviews.

Overall Experience

  • 73
  • 9
  • 1
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  • 0

Date Published

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18
24
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Review from Valerie-Ann W (Wife of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management, nursing staff and carers very attentive to our needs. Great empathy and understanding and our wishes carried out.
Activity staff do a great job as do the cleaning staff.
Food is varied with good options available.
Also happy to prepare foods not on the menu that day.
Some agency staff
need to smile more. More male carers would be good. Reception staff are charming.

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Review from David C (Husband of Resident) published on 19 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the home on an extremely regular basis. At all times the staff and management go above and beyond just caring. A recent sunny day provided the opportunity for the clientele to have lunch alfresco, everyone joined in. Carers, activities staff and kitchen staff all worked extremely hard and you
could feel the happiness and enjoyment it provided. They have my limitless respect. Well done Tunbridge Wells Care Centre (TWCH).

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Review from L B (Wife of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been in the home a week, having been transferred by the hospital. I find the staff friendly and caring both to myself and my husband. Nothing seems to be too much trouble for them, I am confident all the staff I have met have his best interests in mind. The rooms are spacious and
clean. The garden is a lovely haven to relax and enjoy the fresh air.

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Review from Joseph A (Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring staff. Good food. Comfortable accommodation.

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Review from Margaret E (Respite Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my third time as a resident in this nursing/care home and I have nothing but praise for all aspects of my care etc. Marvellous.

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Review from Sam J (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't of wished for a better place for my mum to spend the last of her days.
The staff are so caring supportive and genuine. They understand each patient needs and inform relatives of any issues with compassion and support, every care home should be like this. Wishing all the staff best wishes. Thank
you so much for everything, mum was happy here.

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Review from J D (Wife of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home welcoming and the staff always pleasant.
My husband has been much more relaxed and comfortable in the short time he has been there.
My husband at present is not capable of writing a review.

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Review from C D (Wife of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience so far has been really positive and professional. The premises are very pleasing with comfortable rooms.

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Review from Chloe G (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother to TWCC from another nursing home where she has been treated very badly. From the moment I first walked into TWCC, I knew things would be better. A warm welcome from reception, followed by an excellent and thorough assessment of my mother allayed my fears. All staff, including domestic
staff, have been friendly, compassionate, caring, respectful and shown appropriate humour. My mother has at last been treated with dignity and is enjoying creating and entertaining activities. It is the best decision we made.

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Review from S T (Wife of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well looked after, treated with respect and very happy here.
All staff - administration, nurses, carers, kitchen, laundry and housekeeping work hard to maintain the level of care.
The activities staff organise a varied range of events and activities throughout the year.
My husband thinks
of the Care Centre as his home.
Family members are always given a warm welcome and kept fully informed of the resident's health and welfare.

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Review from R M (Son of Resident) published on 29 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care for my father who had multiple health issues which required an increasing degree of intervention. Staff displayed a caring attitude, treating him with respect and engaging him in conversation. The home is clean and comfortable with a nice little garden and meals are served in pleasant
surroundings. Staff gave helpful reports on his situation when we called by.

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Review from David G (Son of Resident) published on 23 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, an Alzheimer sufferer, spent the last year of his life in this care home. I cannot praise this home enough, the staff, at all levels including, nurses, carers, housekeepers, cooks and laundry staff, worked so hard to make our father and our family comfortable during this difficult time and
treated my father with compassion to the very end of his life. I therefore, cannot recommend this home enough.

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Review from Fiona G (Daughter of Resident) published on 31 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I cannot praise the staff and facilities enough at Tunbridge Wells Care Centre. My father was a resident from January 2016 until his passing and was so well cared for throughout that time. Everything was spot on, and I cannot think of a time that I had to complain about anything. My father
was happy and content, and we were too knowing how safe and cared for he was. If only all care homes were like Tunbridge Wells Care Centre! Thank you, all, for taking such wonderful care of our father.

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Review from J M (Wife of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband settles down very well and he seems to enjoy himself. The staff are very kind and helpful.

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Review from Norman B (Son of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Tunbridge Wells Care Centre, a 5 star home from home, a place where our loved ones are safe and lovingly cared for by a team of wonderful and hard working staff that always seem happy and always have time to talk to family and friends and always show respect. Staff that not only the ones they care
for us but also for family and friends. Staff are a big help when loved ones are lost too. They all make the centre what it is, a friendly and happy home for our loved ones that we can no longer look after. From day 1 we knew the care would be okay. After a previous year of hell we had with care for mum it was wonderful to have the weight taken away. Thank you all at Tunbridge for an extra wonderful year with mum.

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Review from Brenda O (Daughter of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 7 months of her life in this home (she died in February). She entered the home an anxious, distressed 95 year old woman but she settled in immediately. She was never alone, joined in all the many and varied activities. She went on every shopping trip and took part in everything
that was on offer. My mother ate well, always had beautifully painted and manicured nails and had her hair done regularly. I loved visiting her, everyone was so kind and cheerful and most of all it was fun. I was so happy for her.

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Review from Jenny A (Daughter of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted from hospital suffering dementia and terminal cancer and care was evident throughout the whole process from his assessment to after his death. The staff at his home are beyond excellent helping my father to remain comfortable (and drug free) to the very end and also kindly helping
my fraught 90 year old mother to cope with the process both emotionally and practically. It goes without saying that the rooms are spotless, food excellent and the facilities for residents and relatives are marvelous. I've seen a few nursing homes and I work as a GP (in a different area) and this one is the best I have encountered, no ignored call bells and no evidence of under staffing, best kindness and compassion.

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Review from Marjorie H (Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything I ask the staff for or I look for is satisfactory.
The staff are lovely. I am waited on hand and foot any worries or queries helped with.
Lovely clean clothes washed frequently with smiles all round.

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Review from Lady Audrey E (Power of Attorney of Resident) published on 18 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted after an unfortunate experience in a previous home. I was concerned that she would take a long time to settle because of her Aggressive Anxiety states. However the staff were marvellous and my fears were aborted in that she responded to the care she received. Very soon she
was relaxed and within less than 3 months she is able to converse in a meaningful way although her memory and anxiety persist, much less so, and she loves the staff, food and the care they receive.
I have no qualms in recommending the home to anyone and I speak as a retired nurse.

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Review from Maggie C (Daughter of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father benefited from 2 weeks respite care after a rather traumatic stay in hospital as a result of various falls. He became more physically able and mentally more alert as a result of his two week respite care but did not accept or join in with other residents. he enjoyed the friendly manner of
the staff and was very comfortable in his room.

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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Tunbridge Wells Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.774 for Tunbridge Wells Care Centre is calculated as follows: ( (223 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 274 Ratings = 4.774

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Tunbridge Wells Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (17)

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Meet the Team (1)

Donna

Donna Barks

Job Title: Acting Home Manager

Joined: 2020

Donna was raised in Tunbridge Wells and raised her own family here. She is a Registered General Nurse with many years experience of in providing nursing care to those with advanced dementia and working in an acute surgical hospital ward. She says, "I feel that we are one big, close-knit team and, with the residents and their relatives, we’re also a huge extended family,”