Horse Fair Care Home - Avery Healthcare has a Review Score of 9.8 (9.793) out of 10, based on 34 reviews in the last 2 years. Over all time Horse Fair Care Home - Avery Healthcare has 127 reviews.
Review from Annette C (Daughter of Resident) published on 14 March 2025
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Reply from Sheryll ., Client Liaison Manager at Horse Fair Care Home - Avery Healthcare
Thank you so much for your lovely feedback. We understand that the decision to move a loved one into a care home can be difficult, and we're delighted to hear that your experience at Horse Fair has been so positive. It's wonderful to know your mum has settled in well and that you feel welcomed every time you visit - creating a warm, family atmosphere is something we truly value. Your kind words mean a lot to our team, and we're grateful for the trust you've placed in us to care for your mum. If there's ever anything more we can do, please don't hesitate to let us know.
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Review from Stephen L (Son of Resident) published on 14 March 2025
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Reply from Sheryll ., Client Liaison Manager at Horse Fair Care Home - Avery Healthcare
Thank you so much for your kind words and for taking the time to share your experience. It means the world to us to know that your mother felt cared for with kindness, patience, and compassion during her stay. Our team takes great pride in creating a warm and supportive environment, and we are truly touched to hear how much it meant to you and your family. Your recommendation is deeply appreciated, and I will be sure to share your lovely feedback with the entire team - it will mean so much to them. Wishing you and your family all the best, and please don't hesitate to reach out if we can be of any support in the future.
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Review from Dave C (Son of Resident) published on 12 March 2025
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Reply from Sheryll ., Client Liaison Manager at Horse Fair Care Home - Avery Healthcare
Thank you so much for your kind words! It's wonderful to hear that both your mum and your family feel supported and cared for at Horse Fair. We love seeing her enjoy the activities and sharing laughs with everyone-it truly makes our work so rewarding. It's also great to hear you've enjoyed the food when joining us for lunch! Your feedback means a lot to our team, and we look forward to continuing to provide the best care and experiences for your mum. Thank you again for your support.
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Review from Paul C (Son of Resident) published on 12 March 2025
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Reply from Sheryll ., Client Liaison Manager at Horse Fair Care Home - Avery Healthcare
Thank you so much for your kind words. We're delighted to hear that your mum has settled in well and that you and your family have had a positive experience with us. Our team is dedicated to providing compassionate, dignified care, and knowing that it has made a difference means the world to us. If there's anything we can do to support you further, please don't hesitate to let us know.
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Review from Johanne P (Daughter of Resident) published on 12 March 2025
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Reply from Sheryll ., Client Liaison Manager at Horse Fair Care Home - Avery Healthcare
Thank you so much for your kind words and for taking the time to share your experience. We understand how important it is for families to feel supported during such a big transition, especially at Christmas.Creating a welcoming and homely environment is at the heart of what we do, and it's wonderful to know that your mum feels safe and relaxed with us. Our team takes great pride in providing engaging activities and a family atmosphere, so your feedback truly means the world to us.If there's anything we can do to support you further, please don't hesitate to reach out. Thank you again for your recommendation - it means so much.
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Review from S C (Daughter-in-law of Resident) published on 22 October 2024
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Reply from Sheryll ., Customer Service Manager at Horse Fair Care Home - Avery Healthcare
Thank you so much for sharing your experience during what must have been an incredibly difficult time for you and your family. It's truly heartening to hear how the staff's care, professionalism, and compassion provided the support you needed, especially in the face of such a challenging situation. Your kind words are a testament to their dedication, and I'm sure they will deeply appreciate your gratitude. We all love your mum here at Horse Fair. Thank you again for your kind words.
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Review from V S (Wife of Resident) published on 10 September 2024
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Reply from Sheryll Ough, CSM at Horse Fair Care Home - Avery Healthcare
Thank you for sharing your observations regarding our dementia clients and their access to the garden. We truly appreciate your feedback, as it helps us enhance the experiences we provide. Our lovely garden is accessible to all residents and is frequently enjoyed during the warmer months. We love to share many of these wonderful memories on our social media page. If you have any further suggestions or concerns, please don't hesitate to reach out. Thank you once again for your valuable feedback. Best Wishes.
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Review from Fiona M (Daughter of Resident) published on 5 September 2024
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Reply from Sheryll Ough, CSM at Horse Fair Care Home - Avery Healthcare
It was a pleasure to have Mum stay with us again. Thank you for taking the time to write a review. Best Wishes.
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Review from L H (Daughter of Resident) published on 17 May 2024
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Reply from Lisa, Customer Service Manager at Horse Fair Care Home - Avery Healthcare
It was an absolute delight to have your parents join us for cream tea. It was such a privilege to have dad stay with us after his operation, but even better to have helped towards getting him home to mum. They will always be welcome for a cuppa and cake. Thank you for taking the time to write a review. Best wishes.
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Review from A N (Daughter of Resident) published on 17 May 2024
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Reply from Lisa, Customer Service Manager at Horse Fair Care Home - Avery Healthcare
Thank you for your kind words. It was our pleasure to care for Mom throughout her time with us and support you all through this difficult time. Thank you for taking the time to write a review. Best wishes.
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Review from P W (Husband of Resident) published on 14 May 2024
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Reply from Lisa, Customer Service Manager at Horse Fair Care Home - Avery Healthcare
It was a pleasure to have your wife stay with us, and we were delighted you were both able to join us for cream tea. Glad to hear you were able to spend some time in the garden. Thank you for taking the time to write a review. Best wishes Lisa
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Review from M R (Son of Resident) published on 14 May 2024
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Reply from Lisa, Customer Service Manager at Horse Fair Care Home - Avery Healthcare
Thank you for taking the time to write a review. It was wonderful to have you and your mum join us for afternoon tea, and it is always a delight to have Mum stay with us. Mum always enjoys the activities when she's with us. Thank you for your kind words. Best Wishes Lisa
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Review from W W (Respite Resident) published on 3 May 2024
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Reply from Lisa, Customer Service Manager at Horse Fair Care Home - Avery Healthcare
Thank you for taking the time to complete a review. It was a pleasure to have you stay with us, and thank you for giving a 10 out of 10. Best wishes Lisa.
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Review from Lucy T (Daughter of Resident) published on 23 April 2024
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Reply from Lisa, Customer Service Manager at Horse Fair Care Home - Avery Healthcare
Thank you for your kind words, they really do mean a lot to us, and have been passed on to the team. We know how hard it is for relatives when they live a long distance, and we are delighted to hear that you were kept updated throughout your stepmother's recent trip to hospital. You are right when you write, every member of staff knows her and cares about her welfare, she is very much part of the Horse Fair Family. Thank you for taking the time to write a review. Best wishes Lisa
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Review from Amanda T (Relative of Resident) published on 15 April 2024
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Reply from Lisa ., Customer Service Manager at Horse Fair Care Home - Avery Healthcare
Thank you for taking the time to write a review. We are so pleased to hear you find the staff kind and helpful. We take great pride in the care we give and it is wonderful to have it recognised. Best wishes.
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Review from L M (Daughter of Resident) published on 10 April 2024
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Reply from Lisa ., Customer Service Manager at Horse Fair Care Home - Avery Healthcare
It is such a delight to have Mum with us at Horse Fair, and so pleased she has made friends. All departments take huge pride in their job, keeping the home clean and ensuring it is a welcoming space. We look forward to getting to know Mum more and more over the coming months. Thank you for taking the time to write a review. Best Wishes Lisa
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Review from Susan P (Daughter of Resident) published on 22 March 2024
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Reply from Lisa ., Customer Service Manager at Horse Fair Care Home - Avery Healthcare
Thank you for taking the time to write a review. It's wonderful to hear how well Mom is settling in. We are very proud of our home and you are right when you say the staff are passionate, which shows throughout the home including with our fabulous housekeeping team who work hard at keeping the home clean and tidy. We look forward to having you join us for the future activities we have in the home. It's a pleasure to have Mom with us. Best wishes.
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Review from Godfrey J (Son of Resident) published on 4 March 2024
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Reply from Lisa ., Customer Service Manager at Horse Fair Care Home - Avery Healthcare
Thank you for taking the time to write a review. It was a pleasure to have your mother stay with us on respite, and glad to hear that you found staff friendly and caring, giving you peace of mind that she was being well cared for. Best Wishes
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Review from B S (Husband of Resident) published on 8 February 2024
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Reply from Lisa ., Customer Service Manager at Horse Fair Care Home - Avery Healthcare
Thank you for taking the time to leave such amazing feedback about your experience of Horse Fair Care Home. It is an honour to have your wife here with us and always lovely to see you on your visits. I will be sure to share your feedback with the whole team and thank you again for taking the time to write a review. Best wishes Lisa
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Review from S T (Daughter of Resident) published on 30 January 2024
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Reply from Lisa, Customer Service Manager at Horse Fair Care Home - Avery Healthcare
We are delighted to hear that you find Horse Fair caring and professional, and it's wonderful to see mum thriving. Thank you for taking the time to write a review. Best wishes Lisa
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The Review Score of 9.8 (9.793) out of 10 for Horse Fair Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.793 for Horse Fair Care Home - Avery Healthcare is calculated as follows: ( (325 Excellents x 5) + (69 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 401 Ratings = 4.793
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Horse Fair Care Home - Avery Healthcare is based on 34 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 34 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Jul 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2023
Hello, my name is Julie, the Home Manager here at Horse Fair Care Home
I have 30 years of experience in the care sector in roles from care to senior care, team leader and home manager for general residential, nursing, advanced dementia, YPD and Learning disabilities have been registered for 40 bedded homes up to 120 bedded sites I am motivated to deliver dignified respectful care. I am passionate about driving excellence in both care and the environment ensuring a high-quality standard of living for all residents in my care. My qualifications include level 4 NVQ and registered managers award I am trained in Dementia care, Health & safety level 3, Infection control level 2, Cosh trained, and medication trained, I have a good understanding of regulations and legislation I am able to build trusting relationships with residents, relatives, and local multidisciplinary teams.
I look forward to welcoming you to Horse Fair Care Home.
Job Title: Deputy Manager
Hello, my name is Kirsty, and I have the privilege to be the Deputy Manager at Horse Fair Care Home.
I started my journey in health care when I joined Horse Fair in 2012. I hold an NVQ level 3 in Health and Social care and currently working towards a Level 5 Diploma in Leadership in Health and Social care. I would best describe myself as friendly and outgoing, passionate about person-centred care. Throughout my career, I have been fortunate enough to gain fantastic skills and knowledge about dementia care which is a passion of mine. I love Horse Fair for its community feel and really is a home-from-home.
Job Title: Administrator
Joined: 2011
Hello, my name is Dee, and I am the home's administrator.
I joined Horse Fair in 2011 as part of the reception team, bringing with me a wealth of experience. I particularly enjoy welcoming guests and families and growing strong relationships with the residents that continue to this day. In 2020, I moved to become the home administrator, providing the vital administration support that keeps Horse Fair running smoothly.
My role within Horse Fair is very rewarding. I love interacting with Residents, visitors and staff. This is my forever job until I retire, I love working here.
Job Title: Maintenance Operative
Joined: 2010
Hello, my name is Andy, and I am the home's maintenance operative.
I have been at the Horse Fair since the home opened in 2010. I'm not just the home maintenance operative, I deliver our morning papers, and go out on walks with the residents, I am also the home resident comedian, though some would say they are dad jokes.