Horse Fair Care Home - Avery Healthcare

Horse Fair, Rugeley WS15 2EL
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9.8 128 Reviews
  • Horse Fair Care Home - Avery Healthcare, Rugeley
Horse Fair Care Home in Rugeley comprises a well-established community of elderly residents across Staffordshire. The home provides residential care and respite care for those seeking support, along with a dedicated suite offering the highest quality dementia care and also welcomes couples and companions.

The home's central location in the town ensures proximity to local amenities, and its connection with local volunteer groups solidifies its respected place within the Rugeley community.

At Horse Fair, residents' lives are actively celebrated, and they play a crucial role in shaping the direction of life within the care home. Families and friends are also encouraged to share their views and can formally join one of the home's committees.

Adopting a holistic approach, the team provide high quality residential, dementia, and respite care that recognises the importance of both minds and bodies. And the energetic recreation and leisure team organises diverse activities and social engagements for residents and families.

Generously proportioned bedrooms feature en-suite walk-in showers and flat-screen TVs and housekeepers maintain the rooms meticulously, ensuring personal ornaments and keepsakes are carefully dusted.

The Butterfly Café is a spot where residents enjoy companionship over tea. Various lounges cater to different preferences, hosting clubs, societies, and quiet spaces for reading daily newspapers or magazines. The home also offers a salon for residents and provides various prestigious amenities.

To stay updated on activities at the Horse Fair, visit the dedicated Facebook page where the team share updates on all the activities and events in the Rugeley care home. For inquiries or to arrange a visit, call the friendly care team.

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Care Provided by Horse Fair Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Julie Anderson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (64)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Horse Fair Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Horse Fair Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Horse Fair Care Home - Avery Healthcare Reviews (128)

Total of 128, showing 21-40
9.8

Horse Fair Care Home - Avery Healthcare has a Review Score of 9.8 (9.799) out of 10, based on 35 reviews in the last 2 years. Over all time Horse Fair Care Home - Avery Healthcare has 128 reviews.

Overall Experience

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Review from S T (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really grateful that we found somewhere so caring and professional for my mum. She's really looked after and is thriving.

Reply from Lisa, Customer Service Manager at Horse Fair Care Home - Avery Healthcare

We are delighted to hear that you find Horse Fair caring and professional, and it's wonderful to see mum thriving. Thank you for taking the time to write a review. Best wishes Lisa


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Review from J T (Resident) assisted by family/friend published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Made to feel very welcome. Everybody very helpful and kind.

Reply from Lisa, Customer Service Manager at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to write a review. We are very pleased to hear you have been made to feel welcome and you find everyone helpful and find. It is a pleasure to have you with us. Best wishes


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Review from G D (Son of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and staff are very polite and helpful.

Reply from Lisa, Customer Service Manager at Horse Fair Care Home - Avery Healthcare

We are pleased to hear that you find management and staff polite and helpful. Thank you for taking the time to write the review. Best wishes Lisa


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Review from Amanda W (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Horse Fair for 17 months now. She has settled in well and is looked after very well by all the staff. I had been looking after her at home for some good time before she came to Horse Fair so it was with some trepidation of my behalf. I shouldn't have worried though as the staff are
wonderful, the food second to none, mother likes her food, to say the least, and looks forward to eating everything, especially the amazing cakes! Mum has dementia and has deteriorated quite a lot in the time she has been living in Horse Fair but the staff are used to dealing with all eventualities. They keep me informed of how things are going and are always there if I need to talk to them. Thank you everyone at Horsefair.

Reply from Lisa, Customer Service Manager at Horse Fair Care Home - Avery Healthcare

Thank you for taking the write a review. We are pleased to hear that you feel Mum is well looked after, she is such a delight to have here at Horse Fair. We certainly do like our food here, especially the cakes. We are always here if you need to talk. Best Wishes Lisa


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Review from Jane S (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has enjoyed the activities throughout October particularly the African drumming and Halloween party. It is good that she is able to choose which activities she joins in with. I am pleased that the staff encouraged her to take part. Mum is confident that when she needs help she will get it (usually).
Mum does like some staff better than others and seems to have a good rapport with most.

Reply from Lisa ., Customer Service Manager at Horse Fair Care Home - Avery Healthcare

It's wonderful to hear Mum has enjoyed the activities throughout October, and that she chooses what she would like to take part in with encouragement from staff. We are pleased to hear that she has a good rapport with staff. We hope Mum continues to join in the activities we have planned over the coming months. Thank you for taking the time to write a review. Best wishes.


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Review from L C (Friend of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend at Horse Fair Care Home regularly, the atmosphere is friendly and welcoming, and the staff are always polite and attentive, no matter how busy they are. Reception are always helpful, and everywhere always looks clean to a high standard.
We loved watching the birds in the garden with
coffee and a cake in the summer, and most recently tonight the brilliant Halloween party, there are often events and activities going on that families and friends can join in with.

Reply from Lisa, Customer Service Manager at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to write a review. It's wonderful to hear you find a friendly and welcoming atmosphere when you visit, and have enjoyed coffee and cake in our garden. It's great to hear you have also enjoyed the Halloween party and look forward to seeing you again. Best wishes, Lisa.


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Review from Carole F (Sister of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister's birthday (90) was made extra special because of your staff and carers, the food was extra special and so well thought out. The staff is so happy and always caring for patients and all the families when they come to visit. Extra special care home, a pleasure to visit.

Reply from Lisa ., Customer Service Manager at Horse Fair Care Home - Avery Healthcare

It's always such a pleasure to have family and friends join residents to celebrate their birthdays, and an honour to be part of making it special. It was wonderful to see the smiles and hear the chatter and laughter. Thank you for taking the time to write a review. Best wishes.


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Review from K M (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed at Horse Fair Care Home for a holiday stay. She is usually cared for at home with 24-hour live-in care. I was concerned about how she would settle and respond to moving into a care home even for a short stay. The staff couldn't have been more welcoming the activities kept mum occupied
and in a social environment. The food was great and she really enjoyed the company. The home was always clean and in the main fresh-smelling. The lounge was divided into small groups of chairs which made it feel and look more homely and the dining room was bright and very welcoming. All in all, we had a great experience and plan for a more permanent stay in the future.

Reply from Lisa, Customer Service Manager at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to write a review. It's wonderful to hear Mum received a warm welcome and took part in the activities that take place within the home. We are glad she enjoyed the food and company and we look forward to seeing her again.


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Review from A W (Respite Resident) assisted by family/friend published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because my husband was called away on family business, I spent a week in respite at the home. While I was a bit anxious at the prospect, I need not have worried because the experience proved to be enlightening and gainful. The staff were all friendly and helpful. After some hesitation on their part,
a few residents were quite friendly.

Reply from Lisa ., Customer Service Manager at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to write a review. It was a pleasure to have you stay with us and wonderful to hear you found the staff friendly and helpful. Best Wishes Lisa


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Review from David A (Son of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have used several times for respite. Mom is always happy to go. Staff are very welcoming. She is always well cared for and despite her dementia, looks very happy. Overall, as a family, we feel she is in a safe and happy, caring place.

Reply from Gemma Greatrix, Manager at Horse Fair Care Home - Avery Healthcare

Thank you for your feedback, David, we always look forward to Mum coming to stay with us.


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Review from C R (Daughter of Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has come to the care home due to experiences at home. Mum has been supported with her care needs and her emotional well-being.

Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair Care Home in Rugeley and for your amazing 5-star rating. Your feedbacks is truly invaluable to us and our staff team who endeavour to provide person centred care for all our residents. Best wishes, Rachel


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Review from D E (Sister of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent reception staff. Very helpful and pleasant Nothing is too much trouble we are very happy to have got a placement here for my sister, and to be able to leave her with very trustworthy staff. Very pleasant and helpful when we visit.

Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair Care Home in Rugeley. Your feedback is truly invaluable to us and our staff team who go above the standards on a daily basis, in order to provide an exemplary level of care. It is a pleasure to have your sister living with us, as part of our loving care community, giving you and your family the peace of mind you deserve. We look forward to seeing you on your next visit. Best wishes, Rachel.


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Review from Eddie G (Son of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We're really pleased with the care and facilities at Horse Fair Care Home. Dad has been here for three months and is getting good care. We would recommend Horse Fair.

Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair Care Home in Rugeley. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. We are so pleased that your dad has soon settled into his new surroundings and look forward to seeing you on your next visit. Best wishes, Rachel.


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Review from Janice N (Daughter of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful care staff during demonstration and try out of new chair. They were willing, kind and full of advice, also patient and treated Mum with dignity while she deliberated and raised issues. On the same day, I witnessed the return of another resident from a hospital stay; she had the loveliest
of welcomes and was visibly delighted with the fuss made of her.

Reply from Gemma Bertelsen, Home Manager at Horse Fair Care Home - Avery Healthcare

Thank you for your kind feedback. I am delighted that the staff made time to make Mum feel comfortable and help her feel at ease. I will pass your kind words on to the staff. Best wishes.


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Review from Yvonne P (Daughter of Resident) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident in the Dementia unit since the end of May 2018. And is now in Palliative care.
I have nothing more to say than what an absolutely wonderful care home this is. From the first time she came to live here to the present time mum has had marvellous care, the staff are so compassionate
and loving to her and all the residents.
They have seen mum at her worst when angry, frustrated, sad and not understanding her situation, to laughing with her and making her smile and laugh. They are always kind, loving and professional.
All resident's rooms have their own bathrooms, communal lounges and dining rooms are spacious and well-fitted. A lovely garden for sunny days with an aviary. Alpacas visited recently, a huge hit, also staff member's beautiful cat came in for cuddles, I would not hesitate to recommend Horse Fair, you will be welcomed with love and kindness by all staff.

Reply from Gemma Bertelson, Home Manager at Horse Fair Care Home - Avery Healthcare

Thank you so much for your heartfelt feedback, it is so warming to hear that even the little things go a long way and that you are so pleased with the care Mum receives. Thank you once again and we will share this with our team.


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Review from Rod B (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review covers the period of time that our mother spent in the care of the staff at Horse Fair from September until she passed away in January this year.
We chose Horse Fair Care Home for our mother because a relative had given us a good review from when their relative was in the home and our
impressions when we visited to make our own assessment.
From the word go, we were very happy with the staff we met, the cleanliness and the quality of the room we were shown. Our first impressions were spot on, for the whole time our mum was with Horse Fair she was treated with kindness and with dignity, even though we know that as her dementia worsened she became very difficult. This made out lives so much easier as we knew that she was being very well looked after.
Thank you Horse Fair, from our family.

Reply from Gemma Bertlesen, Home Manager at Horse Fair Care Home - Avery Healthcare

Thank you for such kind feedback, providing support for our residents is something that we always put at the forefront of what we do but also offering emotional support to relatives is also a vital part of the care we deliver. It is heartwarming to hear that as a family you also felt that support. Best wishes, Gemma.


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Review from Steve G (Son of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved from sheltered accommodation to Horse Fair Care Home in December 2022 due to mobility and other issues. He has settled in really well and myself and our family are very pleased with the care he has received at Horse Fair. The staff are kind and attentive and care for my father's every
need. Compared to other care homes we have visited, House Fair is brilliant and I would have no hesitation whatsoever in recommending it to you.

Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair Care Home Rugeley. We are delighted to hear how happy you are with the care your father has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. Your feedback is gratefully received. Best wishes.


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Review from O S (Daughter of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

my mother has always resisted the idea of going into a home but after finding out that even with my help that her mobility and condition was deteriorating. She tried respite care at Horse Fair. She was so happy here that her decision to stay surprised all the family. The excellent staff, lovely welcoming
surroundings and her room overlooking the garden made a huge difference to her life.

Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair Care Home in Rugeley. We are delighted to hear that your mum thoroughly enjoyed her respite stay with us, in the loving care community that we create and decided to make her stay a permanent one. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff, and visitors alike. We always encourage our residents to have visitors and look forward to seeing you on your next visit. Best wishes, Rachel.


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Review from Ken B (Husband of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is being looked after at Horsefair care home. Although no one wants to see their loved ones in care, I can say that I feel very happy in my mind that she is always looked after very well.
Horsefair is lovely and clean, the food is excellent and plenty of it the laundry service is excellent
too.
All of the carers are excellent in the way they care for the residents and go about their duties in a professional manner. This includes the senior staff and management too. Reception staff always have a smile for you and are very helpful to me.

Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair Care Home in Rugeley and for your amazing 5-star rating. It is a true pleasure to care for your wife and to have her as part of our loving care community. We are delighted to hear that she feels comfortable, enjoys residing with us and that the choice of tasty meals provided by our talented culinary team are well received. We look forward to seeing you on your next visit. Best wishes.


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Review from P B (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been staying at Horse Fair since April and I am so pleased I chose this care home. Choosing the right home is very difficult but having looked at several in the area, I decided to try out Horse Fair for some respite stays which Dad enjoyed very much. Now a full-time resident, Dad has settled
well and is very well-cared for. The staff are cheerful, attentive, caring and helpful. The lounge and dining areas are lovely, as is the garden which has an aviary which many of the residents love. There is an emphasis on socialising and interaction and Dad certainly loves the food! Covid safety procedures are in place and strictly adhered to which is reassuring. It is a huge relief to know that Dad is somewhere that is genuinely caring.

Reply from Gemma Bertelson, Marketing Assistant at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair Care Home in Rugeley. It is an absolute pleasure to care for your Dad. We are really happy to hear about the service and care Dad is receiving and that he has settled in so well. I will pass your lovely feedback on to my team. Best Wishes.


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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Horse Fair Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Horse Fair Care Home - Avery Healthcare is calculated as follows: ( (337 Excellents x 5) + (69 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 413 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Horse Fair Care Home - Avery Healthcare is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (4)

Julie

Julie Anderson

Job Title: Home Manager

Joined: 2023

Hello, my name is Julie, the Home Manager here at Horse Fair Care Home


I have 30 years of experience in the care sector in roles from care to senior care, team leader and home manager for general residential, nursing, advanced dementia, YPD and Learning disabilities have been registered for 40 bedded homes up to 120 bedded sites I am motivated to deliver dignified respectful care. I am passionate about driving excellence in both care and the environment ensuring a high-quality standard of living for all residents in my care. My qualifications include level 4 NVQ and registered managers award I am trained in Dementia care, Health & safety level 3, Infection control level 2, Cosh trained, and medication trained, I have a good understanding of regulations and legislation I am able to build trusting relationships with residents, relatives, and local multidisciplinary teams.


I look forward to welcoming you to Horse Fair Care Home.


Kirsty

Kirsty Preston

Job Title: Deputy Manager

Hello, my name is Kirsty, and I have the privilege to be the Deputy Manager at Horse Fair Care Home.


I started my journey in health care when I joined Horse Fair in 2012. I hold an NVQ level 3 in Health and Social care and currently working towards a Level 5 Diploma in Leadership in Health and Social care. I would best describe myself as friendly and outgoing, passionate about person-centred care. Throughout my career, I have been fortunate enough to gain fantastic skills and knowledge about dementia care which is a passion of mine. I love Horse Fair for its community feel and really is a home-from-home.


Dee

Dee Irving

Job Title: Administrator

Joined: 2011

Hello, my name is Dee, and I am the home's administrator.


I joined Horse Fair in 2011 as part of the reception team, bringing with me a wealth of experience. I particularly enjoy welcoming guests and families and growing strong relationships with the residents that continue to this day. In 2020, I moved to become the home administrator, providing the vital administration support that keeps Horse Fair running smoothly.


My role within Horse Fair is very rewarding. I love interacting with Residents, visitors and staff. This is my forever job until I retire, I love working here.


Andy

Andy

Job Title: Maintenance Operative

Joined: 2010

Hello, my name is Andy, and I am the home's maintenance operative.


I have been at the Horse Fair since the home opened in 2010. I'm not just the home maintenance operative, I deliver our morning papers, and go out on walks with the residents, I am also the home resident comedian, though some would say they are dad jokes.