Horse Fair Care Home - Avery Healthcare

Horse Fair, Rugeley WS15 2EL
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9.8 128 Reviews
  • Horse Fair Care Home - Avery Healthcare, Rugeley
Horse Fair Care Home in Rugeley comprises a well-established community of elderly residents across Staffordshire. The home provides residential care and respite care for those seeking support, along with a dedicated suite offering the highest quality dementia care and also welcomes couples and companions.

The home's central location in the town ensures proximity to local amenities, and its connection with local volunteer groups solidifies its respected place within the Rugeley community.

At Horse Fair, residents' lives are actively celebrated, and they play a crucial role in shaping the direction of life within the care home. Families and friends are also encouraged to share their views and can formally join one of the home's committees.

Adopting a holistic approach, the team provide high quality residential, dementia, and respite care that recognises the importance of both minds and bodies. And the energetic recreation and leisure team organises diverse activities and social engagements for residents and families.

Generously proportioned bedrooms feature en-suite walk-in showers and flat-screen TVs and housekeepers maintain the rooms meticulously, ensuring personal ornaments and keepsakes are carefully dusted.

The Butterfly Café is a spot where residents enjoy companionship over tea. Various lounges cater to different preferences, hosting clubs, societies, and quiet spaces for reading daily newspapers or magazines. The home also offers a salon for residents and provides various prestigious amenities.

To stay updated on activities at the Horse Fair, visit the dedicated Facebook page where the team share updates on all the activities and events in the Rugeley care home. For inquiries or to arrange a visit, call the friendly care team.

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Care Provided by Horse Fair Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Julie Anderson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (64)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (64)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Horse Fair Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Horse Fair Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Horse Fair Care Home - Avery Healthcare Reviews (128)

Total of 128, showing 41-60
9.8

Horse Fair Care Home - Avery Healthcare has a Review Score of 9.8 (9.799) out of 10, based on 35 reviews in the last 2 years. Over all time Horse Fair Care Home - Avery Healthcare has 128 reviews.

Overall Experience

  • 97
  • 28
  • 2
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Date Published

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Review from Marian R (Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated with great care by all the staff. If there should come on time when I cannot look after myself. I would be happy to come back.

Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair Care Home in Rugeley and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team who go above the standards on a daily basis in order to provide an excellent level of care. Thank you for your kind words, you are welcome to stay with us anytime. Best wishes.


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Review from Jack M (Private Carer of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, I deliver exercise sessions in this care home every Thursday.


As I visit a lot of care homes throughout the Midlands due to my work, Horse Fair Care Home is up there as one of the best I visit due to its happy and safe environment for both the staff and residents. Two staff members imparticular

care assistant and the activities assistant are very helpful in getting residents prepared for my sessions. All residents seem to be settled within the care home and the atmosphere for my sessions is always great due to the staff's organisation and bubbly personalities.


Additionally, the Care Homes' handling of residents' safety is amazing. This is done by making sure all visitors and residents are signed in and out, a negative lateral flow test is presented on arrival, up to date with resident's covid jabs (seen this for myself in one of my sessions) and a temperature check is taken. To finish, all facilities are to a high standard and most importantly clean.


Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery Healthcare

Thank you so much for taking the time to review Horse Fair Care Home in Rugeley and for your amazing 5-star rating. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis, in order to provide an exceptional level of care. I will be sure to pass your kind words on to the rest of the staff team. We look forward to seeing you on your next visit. Best wishes.


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Review from James M (Son of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Horse Fair Care Home for respite for six to twelve weeks. Unfortunately, her dementia had massively deteriorated in hospital and she stopped eating and drinking. Mum passed away on the 21st of March 2022. Mum was only in Horse Fair Care Home for six weeks but the love, care, tenderness and
clear distress to staff when she died was nothing less than remarkable.
The team of nurses, carers and staff are phenomenal and I would recommend Horse Fair Care Home to anyone whose loved ones who require care and/or stimulation. A wonderful place.

Reply from Gemma Bertlesen, Home Manager at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair Care Home in Rugeley. It was our absolute pleasure to have cared for Mum, although she was only with us for a short period of time, she really did become a part of the Horse Fair family. Thank you for your kind words, I will be sure to pass them on to the rest of the staff team. We wish you and your family all the best, Gemma.


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Review from Pamela E (Daughter of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum took a while to settle and had some health issues which have hopefully been sorted. All the staff have been brilliant and so helpful would recommend to anyone.

Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair Care Home in Rugeley. Your feedback is truly invaluable to us and our staff team, who go above the standards on a daily basis to provide an exemplary level of care. It is a true pleasure to have your mum living with us in the loving care community that we create. Best wishes, Rachel.


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Review from Jillian H (Niece of Resident) published on 7 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the caring staff for taking such good care of my auntie during her respite stay. Everyone was so welcoming and friendly and I would highly recommend this home for anyone needing care. They kept me informed and she said the food was lovely and enjoyed mixing with others with the activities.
Thank you all.

Reply from Ryan Farrelly, Marketing Assistant at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair Care Home. It was a true pleasure to care for your auntie and have her as part of our loving care community here. Our highly trained staff team go above the standards daily to provide an exceptional level of care for all residents whilst ensuring that they feel comfortable and enjoy themselves whilst living at Horse Fair. We are so delighted to hear such wonderful words about our home. Best Wishes.


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Review from J M (Great-Niece of Resident) published on 1 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt recently stayed at Horse Fair Care Home following a hospital admission. We cannot thank the staff enough for the care and attention they gave her. She said the food was great with lots of choices and she enjoyed being able to socialise with residents and staff after a long period of being
on her own at home due to covid. The staff even took her out in the garden where she enjoyed taking part in a challenge the home were doing for Captain Tom. She was so pleased with her room said it was like a hotel and from start to finish, the communication was great and allowed us all a well earnt rest! We could rest knowing she was so well cared for. Her confidence and overall wellbeing has increased so much. Thanks again to all the staff you are doing a fantastic job and I would recommend this home to anyone.

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Review from Gillian D (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following an appointment for a pod visit with my sister, a staff member was waiting to welcome us and complete relevant Covid procedures. She escorted us to the pod during which time the friendly staff member told us a little about Dad's morning. We asked to speak to someone regarding taking Dad out
of the setting, if he would cope and how it might impact him. After our visit, a senior staff member met us and had a lengthy and candid chat with us. This was very reassuring and much appreciated.

Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair Care Home. Your feedback is truly invaluable to us and our highly trained staff team, who do a fantastic job in creating a warm and welcoming environment for all our residents and their friends/families. We are delighted to hear how satisfied you are with the home after your recent pod visit. Our residents are always encouraged to invite their loved ones to visit them and you are welcome back anytime. Best wishes


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Review from S D (Daughter of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's first stay at Horse Fair and first respite stay. On visiting midway through her two-week stay she seemed very relaxed and calm and happy to continue staying.

Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair Care Home. We are delighted to hear that your mother is enjoying her respite stay at our home and feels happy/relaxed in the loving care community that we create. It is a true pleasure to have her stay with us.
Best wishes.


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Review from S G (Grandson of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming and friendly, the staff here have been very supportive during my visit. Whenever I visit, my nan always appears happy and well cared for.

Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair Care Home. Your feedback is truly invaluable to us and our highly trained staff team, who do a fantastic job in creating a warm and welcoming environment for all our residents and their friends/families. Our residents are always encouraged to invite their loved ones to visit them and you are welcome back anytime. Best wishes, Rachel.


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Review from Gail D (Daughter-in-law of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and tidy, workers are always very nice.

Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair Care Home. Our housekeeping team take great pride in making the home a clean, safe, welcoming environment for all our residents, staff and loved ones alike. Best wishes, Rachel.


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Review from Julie T (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy at Horse Fair Care Home because the staff show her kindness, love and brilliant care. Staff communicate with me about any changes in Mum's condition and I feel she is very safe here. Mum's also enjoying the brilliant activities and lovely food.

Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair Care Home. We are delighted to hear how satisfied you are with our home and it is great to hear such positive feedback. Our highly trained staff team do a fantastic job at creating a warm and welcoming environment for all residents and their loved ones. The very talented culinary team produce the finest meals with plenty of tasty and nutritious choices across each mealtime. The well-being of our residents is our primary concern and we host a variety of activities daily. We are so pleased your mother enjoys participating. Best wishes, Rachel.


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Review from G S (Friend of Resident) published on 9 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend needs staff to go into her more so she has somebody to talk to, she gets lonely but won't ask for help often. We feel the care given is good but also feel that things like bath and hair dos should be done more frequently without people having to ask.

Reply from Ryan Farrelly, Marketing Assistant at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review our home, all of our staff strive to maintain resident well-being and encourage socialisation. Our in-house hairdresser is now visiting weekly and she is working hard to get around to see all of our residents following the lockdown. If you would like to discuss any of these concerns further please do not hesitate to contact the home directly and a member of the team will support you and your friend with this. Best Wishes, Ryan.


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Review from P Y (Granddaughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran seems to be settling in well; she states the food is very good, the staff are all lovely, and the rooms are very nice. I can't comment on inside the building because of the Covid situation.

Reply from Ryan Farrelly, Marketing Assistant at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair Care Home; your kind words are truly invaluable to us and our staff team appreciate your positive feedback. We are strictly following government guidelines to ensure our residents, staff, and visitors safety is not put in any risk. We can't wait until we can invite you into our lovely home so that you can see just how amazing our community truly is. Kind Regards.


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Review from E W (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit outside re Covid - unable to view inside facilities. Well organised visit.

Reply from Ryan Farrelly, Marketing Assistant at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair Care Home. We are strictly following government guidelines to ensure the safety of our staff, residents, and visitors. We can't wait to be able to invite you inside our home so you can see how amazing our facilities and community truly is. Best Wishes.


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Review from Nigel B (Son of Resident) published on 12 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking after my mum during the covid crisis. Have just visited her outside for 30 mins at a distance - much appreciate this.

Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair Care Home. Your feedback is invaluable to us, and the staff team will be delighted to hear this. Best wishes.


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Review from C S (Daughter of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending Horse Fair. The staff are so very caring and always go the extra mile in all their duties. Mum is very well looked after and her needs are always met.

Reply from Rachel Aran, Marketing Administrator at Horse Fair Care Home - Avery Healthcare

Thank you for taking the time to review Horse Fair and for your lovely feedback. Your kind words are truly invaluable to us, and our staff team will be delighted to hear this. Best wishes.


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Review from D D (Daughter of Resident) published on 10 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff professional and always helpful. I'm confident that my dad is exceptionally well looked after.

Reply from Ryan Farrelly, Marketing Assistant at Horse Fair Care Home - Avery Healthcare

Thank you for reviewing Horse Fair Care Home. Our staff team will be so delighted to hear such kind words about our home. I will be sure to pass on your message. Best Wishes, Ryan.


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Review from Jane B (Daughter of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum was at Horse Fair for 18 months. Day to day care given was average but there were so many issues I wouldn't recommend the home. There were regularly problems with the repeat prescription system. Sometimes medications weren't re-ordered in time and ran out. One bank holiday weekend when she was out
of pain killers I problem-solved the issue myself as the Senior in charge didn't know what to do. One morning I visited she didn't get any breakfast and during another visit, she wasn't served tea. I constantly worried about what happened on the days I didn't visit. She had 5/6 hospital admissions whilst there, each time she was severely dehydrated. The most serious incident that left Mum severely shocked was a verbal/physical altercation with a carer. A planned move to a Nursing Home was brought forward, we moved her immediately to ensure her safety.

Reply from Angus Matthew, Senior Marketing Manager at Horse Fair Care Home - Avery Healthcare

We are sorry that you have felt the needs to express concerns around your mother’s care on a public review site. As you will be aware that we do have a complaints policy, where we can fully investigate any concerns raised and can respond to you in writing. We always value feedback and would be happy to look into the concerns raised via our complaints policy.


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Review from J K (Grandson of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good customer service. Nice, relaxing setting to see my Grandma.

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Review from Michael H (Son of Resident) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just over a year ago, when we decided to send my mother to Horse Fair, the place struck us as clean and welcoming with a comprehensive care package in place. Yesterday, when she celebrated her 106th birthday, it became evident that all the staff had made an extraordinary effort to make the occasion
special for her, for the rest of the residents and for us as family. We couldn't praise them more highly for the organisation of the day. However, what struck us more than anything was seeing her with her carers now: there is a close and trusting relationship between them. I am sure this is the reason that mother has settled into Horse Fair so well and why she is very happy there.

Reply from Angus Matthew, Senior Marketing Manager at Horse Fair Care Home - Avery Healthcare

We are delighted to hear that your mother enjoyed her birthday. It is lovely to know that she has such a special bond with the staff. Thank you for your kind comment.


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Current Review Score: 9.8 (9.799)

Overview of Review Score

The Review Score of 9.8 (9.799) out of 10 for Horse Fair Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.799 for Horse Fair Care Home - Avery Healthcare is calculated as follows: ( (337 Excellents x 5) + (69 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 413 Ratings = 4.799

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Horse Fair Care Home - Avery Healthcare is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (4)

Julie

Julie Anderson

Job Title: Home Manager

Joined: 2023

Hello, my name is Julie, the Home Manager here at Horse Fair Care Home


I have 30 years of experience in the care sector in roles from care to senior care, team leader and home manager for general residential, nursing, advanced dementia, YPD and Learning disabilities have been registered for 40 bedded homes up to 120 bedded sites I am motivated to deliver dignified respectful care. I am passionate about driving excellence in both care and the environment ensuring a high-quality standard of living for all residents in my care. My qualifications include level 4 NVQ and registered managers award I am trained in Dementia care, Health & safety level 3, Infection control level 2, Cosh trained, and medication trained, I have a good understanding of regulations and legislation I am able to build trusting relationships with residents, relatives, and local multidisciplinary teams.


I look forward to welcoming you to Horse Fair Care Home.


Kirsty

Kirsty Preston

Job Title: Deputy Manager

Hello, my name is Kirsty, and I have the privilege to be the Deputy Manager at Horse Fair Care Home.


I started my journey in health care when I joined Horse Fair in 2012. I hold an NVQ level 3 in Health and Social care and currently working towards a Level 5 Diploma in Leadership in Health and Social care. I would best describe myself as friendly and outgoing, passionate about person-centred care. Throughout my career, I have been fortunate enough to gain fantastic skills and knowledge about dementia care which is a passion of mine. I love Horse Fair for its community feel and really is a home-from-home.


Dee

Dee Irving

Job Title: Administrator

Joined: 2011

Hello, my name is Dee, and I am the home's administrator.


I joined Horse Fair in 2011 as part of the reception team, bringing with me a wealth of experience. I particularly enjoy welcoming guests and families and growing strong relationships with the residents that continue to this day. In 2020, I moved to become the home administrator, providing the vital administration support that keeps Horse Fair running smoothly.


My role within Horse Fair is very rewarding. I love interacting with Residents, visitors and staff. This is my forever job until I retire, I love working here.


Andy

Andy

Job Title: Maintenance Operative

Joined: 2010

Hello, my name is Andy, and I am the home's maintenance operative.


I have been at the Horse Fair since the home opened in 2010. I'm not just the home maintenance operative, I deliver our morning papers, and go out on walks with the residents, I am also the home resident comedian, though some would say they are dad jokes.