Review from N H (Son of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience

My father arrived at Nelson Manor and the overall standard from the management to the carers has been excellent. Would highly recommend.

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Review from S H (Wife of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience

Cannot praise Nelson Manor staff for the care and service. Superb staff and cannot praise them enough for the way they have dealt with COVID-19. This has been an extremely hard time for families not being able to see loved ones, but telephone calls to them have been excellent with updates on loved ones.

One word, excellent.

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Review from M H (Wife of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care my husband receives. The manager and staff are excellent and with Covid-19 they have managed the situation excellently. They make him and myself very welcome.

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Review from M F (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience

The staff are always friendly and helpful. Any issues we raise are dealt with efficiently and immediately. The phone handset used for incoming calls to residents is very poor - most of the time I can't hear what Mum is saying as the volume is very low, although Mum can hear me OK. We are kept informed

regarding Mum's wellbeing and the staff have done a great job keeping her safe during the pandemic. It's better now we can visit regularly on an appointment basis. The catering staff accommodate Mum's likes/dislikes well. Unusual situation to review at the moment.

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Review from W S (Niece of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience

I've been very impressed with all the measures put in place due to covid-19. Strict cleanliness and safety measures put in place straight away. Always friendly and caring staff.

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Review from Janice A (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and professional. My mum is well cared for and I am always kept informed.

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Review from R T (Son of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience

Mother has settled in well, with the odd off day but on saying that the staff are very warm and caring and look after her and soon settle her.

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Review from S R (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience

I find it very welcoming and I am happy with the care my mother receives. I also find the staff very accommodating.

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Review from A P (Son of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience

Very knowledgable staff and management. More than happy to spend as much as is necessary to explain everything regarding my dad's needs and look after him above and beyond what's expected.

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Review from L B (Son of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience

On the whole, my mother is well cared for. She never smells and her room is clean and tidy. She has several complex nursing needs which seem to be being dealt with. She also has advanced vascular dementia and is blind. We feel we can trust the home to look after Mum when we are not there.

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Review from Helen M (Granddaughter of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience

If only every care home was as amazing as Nelson Manor.
My grandmother has now been here for nearly 3 years. They are simply fantastic!
The staff and management truly care for their residents and their families. They advocate their patients' best interests in a warm, homely environment. Residents

enjoy lots of social activities at the hard work of the entertainment team. Nutrition and fluid intake is closely monitored by all staff, continuously encouraging fluids which is very important to people like my grandmother who suffers from dementia.
The nursing team are on the ball, they know their residents well and recognise any change, identifying the cause and ensuring prompt treatment.
The care my grandmother has received has been amazing, we really couldn't ask for more. All the staff have such a passion for their work and are a credit to themselves and Nelson Manor.
The cleaning and laundry team are great too!
I highly recommend Nelson Manor care home.

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Review from Colin P (Nephew of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience

I cannot sing the praises of Nelson Manor enough, each and every aspect of this facility deserves a five-star rating. Externally the location and setting, internally the layout fixtures and fittings, the accommodation rooms, the relaxation, resource and dining rooms everything is very extremely clean

and well maintained first class.
This is a new modern and bright facility and even though it is a three-storey building, accessibility to all levels is easy and unrestricted being serviced by two large lifts and a wide staircase.
A good quality care facility, however, is not much good without the staff and people who work and provide care in it. Whilst everything else about Nelson Manor is top quality, the staff here are in a different league. At all levels, these people are gold medallists’ they work extremely hard, they are professional and it is plain to see, they really do genuinely care.
A very sincere, thank you for all you have done and are still doing for my family.

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Review from Andrew S (Son of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience

Nelson Manor staff are very friendly and respectful of all the residents, making sure all there needs are meet. My mother and father have been here for several years, and as far as I am concerned the home is going from strength to strength in a well organized manner, but still keeping a friendly atmosphere.

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Review from Shelagh P (Daughter of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience

I never thought my mum, who’s 68, would need care but she did. What a great team of managers, nurses and staff who worked with my mum and us as a family and finally 8 months later with the Governance Manager's help, we got mum back home and can’t thank them enough. So yes, this home is fantastic and

I would recommend it.

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Review from Richard O (Stepson of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience

Nelson Manor provides a friendly, safe and caring environment for my step-mother, the staff are approachable and kind while remaining professional as they do what has to be done.
I was impressed by the facilities when I had a tour and know that the quizzes and visits of local school children are enjoyed

by the residents.
The rooms are a tiny bit spartan for practicality but personal items and furniture make them feel like home.

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Review from Joanne L (Relative of Resident) published on 21 February 2020
Submitted via Website • Report

Overall Experience

It sets my mind at rest that my relative is being cared for at Nelson Manor.
I know she is safe, well cared for and treated as an individual by the staff on the residential floor. Care has been professional and responsive with prompt referrals to Drs, District Nurses and other healthcare professionals

when necessary.
I have never dealt with a relative in residential care before and have been taken aback by the caring attitude of the staff, they go above and beyond what I would have expected. All staff have been friendly and welcoming and I have no trouble getting updates from them.
I have found it easy to deal with the home in terms of obtaining a room, to dealing with financial matters, admin and management are organised and efficient.
It is lovely to see my relative enjoying things again whether that be food, company or activities.

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Review from Janet H (Daughter of Resident) published on 20 February 2020
Submitted via Website • Report

Overall Experience

Excellent care for my mum, who suffers with Dementia.
Very caring staff, and high standards of cleanliness.

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Review from Jean C (Daughter of Resident) published on 20 February 2020
Submitted via Website • Report

Overall Experience

My mum has been loved and well cared for whilst a resident.
We'll run and efficient.
Staff caring and brilliant.

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Review from R A (Son of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience

I have found the staff very good. They are kind and caring for Mum. There is always someone to talk to if they are needed. They keep me informed about Mum's care. If I have needed to talk to the management they have always listened to me. I would recommend Nelson Manor to anyone needing a good care

home. Just one little negative, some people spend a long time visiting relatives, being offered a drink sometimes is a nice gesture.

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Review from Violet D (Wife of Resident) assisted by family/friend published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience

I couldn't be happier with every level of service. The staff are courteous, polite, helpful, professional and friendly. My husband has settled and seems happy which provides me with comfort.

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Nelson Manor Care Centre

Care Provided by Nelson Manor Care Centre

Good to Know

Funding & Fees Guide for Nelson Manor Care Centre

Facilities