Review from L S (Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience

Very comfortable.
Excellent care.

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Review from Angela H (Daughter of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience

My mother became a resident of Nelson Manor on 20.12.19. Throughout her time there she has been treated with dignity, compassion and respect. The staff are all excellent in their treatment of all the residents. Nothing is too much trouble and they always have a smile and warm greeting for my Mum and

all her family and friends when they are visiting. Nelson Manor is warm and welcoming from the moment you walk through the door. Everyone is treated as an individual with their own needs being met in a professional but friendly manner. Nelson Manor has many activities for those who are able to participate - quizzes, crafts, visiting singers, school etc. I cannot fault Nelson Manor and would recommend this care centre to anyone. Keep up the excellent work.

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Review from G N (Daughter of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience

The care home is very welcoming to the service user, family and friends. The staff are very friendly and efficient and always go the extra mile to ensure the service user is happy and contented. The service provided is updated and checked regularly.

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Review from S W (Son of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been in Nelson Manor for two years. She is well looked after, her room is lovely and there are plenty of activities. Staff are friendly and helpful.

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Review from C H (Sister of Resident) published on 7 October 2019
Submitted via Website • Report

Overall Experience

My brother has been a resident in the Nursing Unit for six months. He receives excellent care from the nurses and the care staff. He is treated with love, compassion, respect and dignity. His needs are promptly and carefully anticipated. Every effort is made by everyone to improve his quality of life.

The manager is very professional and cares deeply about her residents. She has taken time to get to know my brother, and I have every confidence that she will always do her best to ensure his needs are appropriately met. Nelson Manor is a warm and friendly environment. All the staff contribute to this. Family members and friends are known and made to feel very welcome. I have no doubt that Nelson Manor is the best place for my brother. I have no hesitation in recommending it.

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Review from S B (Son of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience

My father has been a resident for the last 7 months and I can't speak highly enough of the Manager and her staff. I have complete peace of mind that my father is being cared for to the best of the staff's ability and he is completely settled at Nelson Manor.

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Review from A S (Husband of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience

My wife thought it was a posh hotel when admitted.
I have been treated with respect and I am known by my first name which they use all the time.
Our thanks to all the staff for making it a happy stay.

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Review from Tim W (Son of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience

Very good care and attention to my mother overall.
She suffers from dementia and on the second floor.
Our only not so positive comment is the hairdressing. Mother's hair is not well looked after, in spite of the regular payments made for this service.

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Review from E S (Daughter of Resident) published on 23 June 2019
Submitted via Postal Card • Report

Overall Experience

My experience with my mum's care is mostly good, it's clean, tidy, the staff are friendly and helpful. It's the small things that matter, like teeth not soaked overnight., her hair not brushed, clothes going missing with her name on them, putting the mat down when in her room. She goes to the bathroom,

no one is there to keep an eye on her - it's written on a wall chart, what Mum needs. She misses out on some of the activities. I come 5 times a week. She does scream or shout, she likes a bit of peace. The small lunge is full and noisy. Do not put Mum in the big lounge.

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Review from H W (Daughter-in-law of Resident) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience

Care is good but could do with more staff.

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Review from H W (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience

We cannot thank all the staff at Nelson Manor care home enough. They have been brilliant. Taking great care of my mother (even though she can be very difficult at times). They have been very good with my father as an elderly visitor.

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Review from Julie W (Daughter of Resident) published on 24 May 2019
Submitted via Website • Report

Overall Experience

The Manager and all her staff on the Jubilee Dementia Unit are wonderful - they cannot do enough for you.
My mum is deteriorating and the care is second to none - my sister and I can sleep easy at night, knowing that our precious mum is well cared for by genuinely caring, friendly staff. The food

is very good - though mum is no longer well enough to eat much. All staff try very hard to ensure she is kept fully hydrated, and ensure that she does not develop pressure sores as she is so frail now. All staff treat mum with dignity and respect, which is essential as mum has always been fiercely dependent throughout her life. Staff get around that, with patience and compassion, and they gain mum's trust enough so that she will accept help to keep her dry and comfortable. I cannot find anything negative to say about Nelson Manor Care Centre - if your relative needs to enter a Care Home, you will not go wrong if you choose Nelson Manor. A wonderful service and wonderful staff.

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Review from S M (Daughter of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience

Extremely friendly staff, caring environment, staff focus on patients and check on them regularly.
Clean and homely atmosphere.
An effort is made to accommodate patients individual needs, e.g. meal preferences (the chef is very proactive and friendly).

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Review from L J (Daughter of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience

The staff have been very kind and helpful to the family. It appears that the staff have tried hard to meet my father's needs. He has been kept comfortable and they have responded well to his changing health needs.

Reply from Joanne Murray, Manager at Nelson Manor Care Centre

Thank you.

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Review from Dee M (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience

My mum has been in Nelson Manor for 18 months with dementia.
The care is wonderful. We visit at all different times and the staff are always considerate and kind.
My mum is well looked after and I leave feeling content. As I know they are looking after her.

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Review from A H (Daughter of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience

Mum moved into Nelson Manor in September 2014. Without the support of the outstanding staff and their care, Mum and our family would have really struggled. The home is practical and provides the space for living needs, including access for emergency care.
The facilities allow Mum to maintain simple

and important elements to enjoy her final years.
The staff have given outstanding care and support to Mum. They are considerate, treat her as part of the Nelson Manor family and have allowed her to maintain dignity.
We trust them to care for her as well as we could and throughout our time they have offered endless support for the family.
We are truly grateful for Nelson Manor, with them we have enjoyed many extra years together.

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Review from Norman D (Son of Resident) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience

My experience of Nelson Manor Care Centre over the last twelve months has been one of continued improvements by management and staff. I find the staff all very easy to talk to and ask about things relating to my mother's care.

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Review from Susan G (Daughter-in-law of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience

This home has been so badly run over many years. As I have worked in care, I noticed many bad practices and reported it to CQC. Now the home has new managers and staff and apparently an owner who is committed to the home and works closely with his staff. After the bad, you now have a very well run home

with managers who are hands-on who have worked their "butts" off to achieve a well-run caring and compassionate home. They work with families so their relatives get the best care they can achieve. Well done to you all.

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Review from Linda S (Daughter of Resident) published on 16 January 2018
Submitted via Website • Report

Overall Experience

I would highly recommend Nelson Manor to take care of your family member. I have found all staff to be friendly, helpful and caring and always willing to listen to any concerns or questions I have. Everyone is treated with the utmost respect and given a wealth of encouragement to carry on with their

everyday lives. Residents are not only cared for, they are talked to and given choices to lead as normal a life as possible in a safe and secure setting. I have found the nursing staff, carers, admin and management, all more than willing to go the extra mile to ensure my father's needs are met.

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Review from Gerald M (Son of Resident) published on 28 December 2017
Submitted via Postal Card • Report

Overall Experience

Nelson Manor accepted my father as an emergency admission on a Sunday - the only care home which was prepared to do so of the large number we contacted. Immediately supportive and helpful, these are qualities which have been apparent throughout my father's stay. His care has been exemplary, all staff

being friendly and positive about the establishment and the care they provide. We felt that on our initial visit and they have been aspects evident whenever we have visited.

My father, a man with a rather critical disposition, has settled well and is very positive and grateful for the care he receives. We consider the staff to be ultimate professionals and we have quickly learnt to trust them implicitly - this coming from my partner - an NHS governance manager with a nursing background. We have also been impressed by the employment of full-time activities co-ordinator and maintenance man.

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Nelson Manor Care Centre

Care Provided by Nelson Manor Care Centre

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Funding & Fees Guide for Nelson Manor Care Centre

Facilities