Nelson Manor Care Centre

247 Barkerhouse Road, Nelson BB9 9NL
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9.1 68 Reviews
  • Nelson Manor Care Centre, Nelson

Care Provided by Nelson Manor Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Great Marsden Residential Ltd
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Nelson Manor Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £950
    • Self-Funded Residential Dementia Care from £1,062
    • Self-Funded Nursing Care from £1,515
  • (these prices are only a guideline, please contact Nelson Manor Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Large car park at the front of the building with disabled reserved parking.


Nelson Manor Care Centre Reviews (68)

Total of 68, showing 61-68
9.1

Nelson Manor Care Centre has a Review Score of 9.1 (9.066) out of 10, based on 7 reviews in the last 2 years. Over all time Nelson Manor Care Centre has 68 reviews.

Overall Experience

  • 49
  • 18
  • 0
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  • 1

Date Published

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61
Overall Experience  Overall Experience 4.0 out of 5

My parents were both looked after with great care and understanding, and whenever possible they were with each other. Staff were very kind to my mother when she was on end-of-life in the last four weeks of her life which I will never forget. Everything was very professional and staff were very kind
to both my parents and to us. They were both characters and had had nearly sixty-five years of marriage together.

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Overall Experience  Overall Experience 4.0 out of 5

Joanne Murray is working extremely hard to provide good care for our dear loved ones. She has provided for my Mother a loving and caring environment when we most need it. I visit my Mother and most of the carers always greet me with kind words and reassure me that they understand my Mothers needs and
these needs do vary from day to day. We are asked how the family are and my Mothers Spiritual needs are supported. The parish priest visits and also a Eucharist minister. There is open visiting, which fits in with families who have busy working lives.

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Overall Experience  Overall Experience 4.0 out of 5

My mother has Dementia and has been a resident of Nelson Manor since April 2015. In just under two years the home has undergone numerous management regimes and high staff turnover.


As a result of this transience, I have noticed an inconsistency in the quality of care and standards. However, I do

sense that things are improving. I've heard staff genuinely express this. It is difficult to be 100% certain when leaving this kind of feedback, simply because I visit twice a week and can only get a 'snapshot' of the way things appear. But I feel confident that overall things are certainly improving.

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Overall Experience  Overall Experience 1.0 out of 5

Think very carefully before putting a relative in this care home. We had a dreadful experience. Allegedly there are plans in place to improve but I would advise extreme caution. If you are considering it, read the CQC inspection reports first, ask a lot of questions and monitor the care very closely,
especially medication management. Our experience reflected similar issues to the CQC report and worse. Yes, the place is new and looks nice but we experienced very poor management and care.

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Overall Experience  Overall Experience 4.0 out of 5

My mum has only been at the home for 7 weeks but the staff are lovely and friendly and nothing is too much if I ask about my mum. Her Room is nice but the standard of cleaning could be better.The staff are trying everything to make my mum join in and be comfortable and I'm happy she's here.

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Overall Experience  Overall Experience 5.0 out of 5

The care that Nelson Manor provides for my mum is exceptional. I've never come across such caring staff, they are angels and very professional. The girls go above and beyond the call of duty which gives me so much comfort to know that they are caring for my mum as I would. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

Very well led and most improved under new management, my father is well looked after and is comfortable and content and his needs are very well catered for, nothing is too much trouble,you can visit day or night and are made very welcome, food is lovely and plentiful and a wide variety of choice and
requests are always catered for, the staff work very hard and care about their residents going above and beyond what is expected, and activities are plentiful should he want to participate, my father and myself are very happy with his care at Nelson Manor and I have visited many other homes but none match up to the standards of this home, highly recommended keep up the excellent work Nelson Manor and thank you.

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Overall Experience  Overall Experience 5.0 out of 5

My Mother of 89 years of age, was admitted to Nelson Manor in October 2016, following a fall downstairs, and three weeks in hospital. At my Mother's request, myself, my wife, and my sister, enquired over availability and costing, as she was no longer able to care for herself in her own home, this
latest admittance into hospital was her third in the past 12 months, since my mother arrived on the residential floor at Nelson Manor, she has been treated with the best possible care and attention anyone could wish for, nothing is too much trouble for any of the staff who attend to her needs, from Management Staff, Nursing Staff, Auxiliary Staff, Cleaners and Maintenance, all are absolutely wonderful people, friendly, caring, honest and genuine in all they do, I cannot praise them enough, my mother is cared for, and looked after, by the most kindest and understanding people you would wish to meet. I would without any doubt recommend this care home to anyone, Thank you for taking care of my Mother x

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Current Review Score: 9.1 (9.066)

Overview of Review Score

The Review Score of 9.1 (9.066) out of 10 for Nelson Manor Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for Nelson Manor Care Centre is calculated as follows: ( (73 Excellents x 5) + (7 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 82 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.2 Points relating to the number of positive Reviews for Nelson Manor Care Centre is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14. 7 Positive Reviews ÷ 14 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Oct 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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