Mayflower Care Home

Hartshill Road, Northfleet, Gravesend DA11 7DX
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9.6 63 Reviews
  • Mayflower Care Home, Gravesend
Mayflower Care Home is a modern, purpose-built specialist dementia care home in a residential area of Northfleet, near Gravesend.

Each resident is living with some form of dementia including more complex symptoms, and the home’s dedicated and highly professional staff provide secure, compassionate and person-centred residential, nursing and palliative care. Mayflower also offers short-term care for people who need some looking after following a hospital stay, or whose families or carers are not available.

Mayflower combines all the comforts of home with thoroughly modern facilities, as well as a secure and landscaped garden for residents to enjoy. The home has 76 spacious and comfortably furnished ensuite bedrooms spread over three floors. Each room is equipped with TV, a nurse call system and an adjustable automatic bed. Free Wi-Fi is available throughout the home.

Residents are encouraged to personalise their room with pictures, family photographs and ornaments of their choice.   

There is lift access to all floors and both the home and garden are fully wheelchair accessible. Each floor has its own dining room and lounge where residents can gather for meals, group activities or socialise. As a homely and relaxed feel is important, the lounges can be arranged to accommodate residents who prefer a quiet space at times. There is also a dedicated on-site hair salon that provides regular services to residents.

The landscaped garden and patio have been carefully designed to offer plenty of comfortable
seating areas for residents and guests to relax and enjoy pleasant weather. The garden is fully secure, with keypad access.

Care Provided by Mayflower Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claudia Ramsamy (Home Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Mayflower Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care from £1,950
    • Self-Funded Nursing Dementia Care from £1,950
    • RESPITE Self-Funded Residential Dementia Care from £2,200
    • RESPITE Self-Funded Nursing Dementia Care from £2,200
  • Fees are based on pre-admission assessment of care needs.


  • (these prices are only a guideline, please contact Mayflower Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Visits for new admissions must be arranged by calling the care home at this time.


  • Parking
  • Free on-site parking is available.


Total of 63, showing 1-20
9.6

Mayflower Care Home has a Review Score of 9.6 (9.642) out of 10, based on 30 reviews in the last 2 years. Over all time Mayflower Care Home has 63 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

My dad has Vascular dementia and after a traumatic experience with another care home the moment I contacted the Mayflower the kindness and compassion from that first phone call was second to none. The staff are all warm and professional to all residents and their families and have been supportive and
reassuring to us through this difficult time. I cannot praise the staff enough for all they do for my dad and the other residents who are all treated with dignity kept clean and well fed. I would not hesitate to recommend the Mayflower.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Jackie, it has been a joy to watch how your loved one has relaxed and settled into Mayflower Care Home, our team works very hard and goes above and beyond to support our residents and their families, I am happy to hear you felt supported and that you would recommend our home with no hesitation.


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Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident in Mayflower for quite a few years and the care he has received has been very good/excellent.
The staff whom I have a very good connection with are very caring and easy to talk to if I have any questions they will be answered.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Dawn, thank you for a lovely review, your husband became our family along with you and the rest of the family. We all have his best interests at heart. The great team at Mayflower Care Home pride themselves on the family feel of the home and I'm glad you experienced it too.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Mayflower care home for 9 months. The care they give him is exceptional. The staff are always polite, caring and very friendly. The meals always look very appetising as well as many snacks in between. The entertainment staff are fantastic. I'm more than happy with the care my
husband receives. Everyone goes above and beyond to help and support my family.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you for a lovely review, the staff pride themselves on creating a family feel to the home and the activities team enjoys creating fun and enjoyable activities to suit all residents. I am delighted to hear your feedback regarding the meals and snacks, our catering team do go above and beyond to meet all our residents' needs.


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Overall Experience  Overall Experience 5.0 out of 5

I cannot rate The Mayflower highly enough since my father with vascular dementia has been in the home, the care from the staff is outstanding and nothing is too much trouble and my dad settled so quickly thanks to the staff. We know his medical needs are fully met and feel happy that he is safe and
extremely well looked after. The home is clean and fresh to the end degree and does not smell like some homes do. The food is also outstanding and like being in a hotel with choices of breakfast, meals and snacks! I would love the recipe for some of the dinners and desserts my dad has! As I help him to eat as he has difficulty seeing, so all I can say is thank you and keep up the amazing service you provide.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Caroline, thank you for your kind feedback. We are delighted to hear you feel the home is always clean and smells fresh, and the quality of food and the choice of meals and snacks is like being in a hotel. I will kindly pass on your comments to the team who will be delighted to hear it. Looking forward to seeing you on your next visit.


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Overall Experience  Overall Experience 5.0 out of 5

My brother was moved to Mayflower from another care home that could not cater for his needs. I cannot get to visit very often and thought about moving him nearer but having seen how happy and settled he is have decided this is the best place for him. My brother no longer recognises any of his family.
I have found the carers and nurses here to be so lovely. I can ring and speak to them anytime and they always reassure me. I have no worries. He is in the best place.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Freda, many thanks for your kind words, which are most appreciated by all of us here at the home. We are pleased that you have been satisfied with your brother's care and communication at Mayflower Care Home.


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Overall Experience  Overall Experience 5.0 out of 5

The staff are great, very friendly and helpful and I am very pleased with the care my husband gets. There are various types of activities, and they have singers every so often, the staff also take a couple of residents out to lunch if they are able.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Janet, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We are so happy to have you both as part of our Mayflower family. I will pass on your comments to the team, who will be very happy to receive them.


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Overall Experience  Overall Experience 5.0 out of 5

I am pleased to say that since my husband was admitted last May he has continued to receive excellent support and care. The staff are so good with him and it gives me peace of mind knowing he is in safe hands. I went to my daughter for Christmas and for the first time, I relaxed knowing that he was
safe. When we had our 65th Wedding Anniversary the Staff prepared a little celebration for us. It is these little touches that make all the difference and make us feel we are part of an extension of our family. When I am asked about the Mayflower I always tell friends how good you are and I would always recommend you to anyone who asks. Thank you again to all of you for doing one of the most difficult jobs and managing to keep a smile on your faces.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Ninon, many thanks for your kind review. We are so pleased that you feel our home provides excellent care and support. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve!


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Overall Experience  Overall Experience 5.0 out of 5

The staff at Mayflower provides a wonderful service and are very good at communicating with me as I live some distance from the home and am unable to visit. The carers do a great job when dealing with some very challenging people who need help.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Douglas, thank you for taking the time to review Mayflower Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that your loved one is happy with us and enjoying life at our home.


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Overall Experience  Overall Experience 5.0 out of 5

Dad has been treated with care and compassion with the care staff showing plenty of patience with his behavioural changes. Is always clean and tidy. Enjoys the food and the variety of a quality menu.
Always kept informed on any issues.
Feel relaxed knowing Dad is being cared for in a nice home.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Dave, thank you for your kind feedback, and for working with our team to ensure that your dad receives the best possible care and support. We are so pleased that you feel our home is always clean and tidy and that we have a great food variety of a quality menu. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

My dad has Vascular dementia and has been at the Mayflower for three years. It has been a difficult journey for us as a family but the Mayflower have been consistently supportive and I feel that my dad is receiving good, understanding care. I don't live close enough to visit more than once a week but
I am able to use the relative's online link to keep informed of what is happening with my dad, and I find the communication to be really good with the nurses on his unit. I know a lot of the staff through visiting my dad and many of them have been there for a long time which is a good sign, ensuring consistency of approach. Many thanks to all staff - it's such an important and challenging job.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you for your very positive comments about your loved one's care. It is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower Care Home.


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Overall Experience  Overall Experience 5.0 out of 5

The team at the Mayflower go that extra mile in the care they provide to the residents, the staff are professionally trained in dealing with Dementia and all the presentations and ensure the residents are well looked after. The choice of menu and catering for specific dietary needs is marvellous and
we are so happy with how Dad has settled in with them. I really like the portal as well, it is a great way to keep in touch and share information and pictures with family members who live abroad and are not able to visit on a regular basis. They also care and empathise with the families and help them along the journey as well. Many thanks to all the team and the great work that you do. It is so appreciated by the family.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Many thanks for your kind review. We are so pleased that you feel the staff go the extra mile, the food and specific dietary are marvellous and that the staff cares and empathise with families. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! Thank you for your continuous support and understanding.


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Overall Experience  Overall Experience 5.0 out of 5

My mum is in a caring and supportive setting that encompasses her full wellbeing. The staff are warm and friendly to all the residents as well as their families. The activities that are set enrich their lives and include their families. My children and I talk with the other service users and my grandchildren
also enjoy visiting in their dressing up costumes. It is reassuring that there is an open-door atmosphere as we can pop in and out with our fob so there is nothing hidden. We have been fortunate to do more with Mum than we were able to do for a long time. The communication is good and as a family, we are grateful for the care they give to my mum and us.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you for taking the time to review Mayflower Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our teams. It's very good to know that your mother is happy with us and enjoying life at our home. We are also delighted to hear that you as a family, are enjoying visiting and feel we operate an open and transparent service.


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Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Mayflower Care Home for just over a year and is very happy there. The staff are second to none in all departments from catering to nursing to activity team to maintenance laundry front office all cannot do enough for the residents and relatives. I am more than confident that he
is well looked after and cared for. I have no hesitation in recommending the home to anybody who is thinking of putting their relative there. The whole team is led by the manager who is absolutely brilliant and all staff make time to speak with a relative or resident. The home has made additional improvements and has more plans for the future.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you for your very positive comments about your loved one's care. The team and I are delighted to see how happy and thriving your brother is at our home and we very much welcome your feedback. He is certainly a character and is very popular with staff and other residents, and we all love listening to his stories and life experiences.


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Overall Experience  Overall Experience 5.0 out of 5

Overall very pleased with the care my dad receives, all staff are friendly and go out there way to please, the home itself is a very clean environment and spacious for the residents to move around in, and the rooms for residents are from home to home.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We're so happy to have you both as part of our Mayflower Care Home family. I will pass on your comments to the team, who will be very happy to receive them.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Mayflower Care Home for more than two years now, and throughout the whole time, his care has been very good. The staff are so very caring and supportive both to my husband and to myself. Recently he had a spell of time in hospital and on his return he was welcomed so warmly. Although
he is now no longer able to function as he did before being hospitalised, the staff still are so attentive and encouraging towards him.
Both my husband and I are treated by the staff as part of the Mayflower family, and I cannot thank them enough for everything they do.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you for taking the time to write such a lovely review of our home. We have an amazing team, who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. I will take your kind feedback and share it with the team which will be very happy to receive it.


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Overall Experience  Overall Experience 5.0 out of 5

The care my husband receives is excellent. The staff are professional and caring. Rooms are basic but comfortable. Food is lovely and the clients have a choice. There are often events like singing, quizzes etc.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you for taking time to review our service. We are delighted to hear that you feel the care at Mayflower Care Home is excellent and the food and activities are lovely. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower Care Home.


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Overall Experience  Overall Experience 5.0 out of 5

Mayflower take great care of my father's challenging needs, it really takes a special person to show such dedication to their work and there are plenty of staff that do that day in day out. Thank you.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you so much for taking the time to review Mayflower Care Home. We are so proud of our home and the care and dedication shown by the team. It's very pleasing to hear that your Father has had a positive experience with us and we can't wait to pass your kind comments on to our team.


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Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted to Mayflower as an assessment patient by the NHS. He has advanced dementia and he had fractured his ankle in a fall at home. After a period of time he was admitted to Mayflower.
He settled in very well and my son and I when we visited him found him happy and settled. The staff
were caring not only to my husband but also to us. They were patient with him and understood his needs even when he was sometimes stubborn about their trying to help him. Our only concern was that he had been placed so from his home and we could not visit him as often as we could have wished.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you for taking the time to write such a lovely review of our home. We have an amazing team, who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower. We look forward to seeing you and your family again when you next visit.


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Overall Experience  Overall Experience 1.0 out of 5

My wife has vascular dementia, she was admitted to to the care home in March 2024. Most of the staff who answer the phone are rude (when they answer!). She's been assaulted by another patient twice and all they do is try and cover it up, well I'm not buying it. Picked her up the other day and there
was urine in her toilet on the floor! So please please please avoid it at all costs!

Reply from Claudia Ramsamy, Registered Manager at Mayflower Care Home

We are concerned to hear that you are unhappy about aspects of your wife's care. We take the safety and wellbeing of our residents very seriously and, as part of that, we welcome feedback and use this to improve our care. We are always fully transparent with our residents, their families, our professional colleagues and the relevant authorities. All incidents and complaints are thoroughly and vigorously investigated, as well as being reported to CQC and the LA. We apologise if sometimes you have been unable to get through to us. Of course, there may be times when staff are busy dealing with residents, which takes priority over answering the phone! We have taken on board your comments and you will receive a full response shortly. If you would like to meet for further discussion, please contact me. You can also talk in confidence to our quality team on 07810 487150 and email them via quality@canfordhealthcare.co.uk.


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Overall Experience  Overall Experience 4.0 out of 5

The staff kept in communication when waiting for the room and when available, stressful and upsetting transition but the staff was caring and supportive. Better comms on what to expect or how it works (FAQs) would be helpful e.g. getting in and out fob, app to see updates etc. as had to learn along
the way and advise others. Staff support and care were excellent for Mum and the family, really got to know her and what she needs e.g. outings and exercise. Offer advice, listen to concerns and make improvements (actions, not just words) whilst giving time/respect for us to decide. Key consistent staff, invaluable, great trust in them doing the best for Mum. Mum feels comfortable and safe. Love how the home has life, noise, activity and a positive atmosphere, not just sterile and a quiet environment. Great team, good leadership with real care.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Michelle, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower Care Home. We look forward to seeing you and your family again when you next visit.


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Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Mayflower Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.642 for Mayflower Care Home is calculated as follows: ( (245 Excellents x 5) + (69 Goods x 4) + (7 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 332 Ratings = 4.642

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mayflower Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Apr 2024

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (16)

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Meet the Team (1)

Claudia

Claudia Ramsamy

Job Title: Home Manager

Joined: 2024

Claudia joined the health and social care sector in 2015. She worked her way up from care assistant to home manager of Willows Care Home (another home in the Canford Healthcare group) in March 2020 and then moved to Mayflower Care Home in 2024.


Frequently Asked Questions about Mayflower Care Home

What types of Care is Mayflower Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mayflower Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Mayflower Care Home have?

There are 76 Single Rooms.

What are the Facilities & Services at Mayflower Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mayflower Care Home to the centre of Gravesend?

1.1 mile(s) as the crow flies, distance by road may be significantly further.