Fees are based on pre-admission assessment of care needs.
Visits for new admissions must be arranged by calling the care home at this time.
Free on-site parking is available.
Mayflower Care Home has a Review Score of 9.6 (9.642) out of 10, based on 30 reviews in the last 2 years. Over all time Mayflower Care Home has 63 reviews.
Review from Jackie N (Daughter of Resident) published on 30 January 2025
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Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Dear Jackie, it has been a joy to watch how your loved one has relaxed and settled into Mayflower Care Home, our team works very hard and goes above and beyond to support our residents and their families, I am happy to hear you felt supported and that you would recommend our home with no hesitation.
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Review from Dawn M (Wife of Resident) published on 30 January 2025
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Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Dear Dawn, thank you for a lovely review, your husband became our family along with you and the rest of the family. We all have his best interests at heart. The great team at Mayflower Care Home pride themselves on the family feel of the home and I'm glad you experienced it too.
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Review from D P (Wife of Resident) published on 30 January 2025
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Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for a lovely review, the staff pride themselves on creating a family feel to the home and the activities team enjoys creating fun and enjoyable activities to suit all residents. I am delighted to hear your feedback regarding the meals and snacks, our catering team do go above and beyond to meet all our residents' needs.
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Review from Caroline A (Daughter of Resident) published on 30 January 2025
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Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Dear Caroline, thank you for your kind feedback. We are delighted to hear you feel the home is always clean and smells fresh, and the quality of food and the choice of meals and snacks is like being in a hotel. I will kindly pass on your comments to the team who will be delighted to hear it. Looking forward to seeing you on your next visit.
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Review from Freda P (Sister of Resident) published on 30 January 2025
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Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Dear Freda, many thanks for your kind words, which are most appreciated by all of us here at the home. We are pleased that you have been satisfied with your brother's care and communication at Mayflower Care Home.
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Review from Janet C (Wife of Resident) published on 30 January 2025
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Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Dear Janet, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We are so happy to have you both as part of our Mayflower family. I will pass on your comments to the team, who will be very happy to receive them.
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Review from Ninon T (Wife of Resident) published on 30 January 2025
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Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Dear Ninon, many thanks for your kind review. We are so pleased that you feel our home provides excellent care and support. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve!
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Review from Douglas Gordon S (Power of Attorney of Resident) published on 30 January 2025
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Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Dear Douglas, thank you for taking the time to review Mayflower Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our team. It's very good to know that your loved one is happy with us and enjoying life at our home.
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Review from Dave B (Son of Resident) published on 30 January 2025
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Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Dear Dave, thank you for your kind feedback, and for working with our team to ensure that your dad receives the best possible care and support. We are so pleased that you feel our home is always clean and tidy and that we have a great food variety of a quality menu. I will pass on your feedback to the team.
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Review from J H (Daughter of Resident) published on 20 September 2024
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Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for your very positive comments about your loved one's care. It is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower Care Home.
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Review from Tina R (Daughter of Resident) published on 18 September 2024
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Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Many thanks for your kind review. We are so pleased that you feel the staff go the extra mile, the food and specific dietary are marvellous and that the staff cares and empathise with families. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! Thank you for your continuous support and understanding.
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Review from Sandra B (Daughter of Resident) published on 18 September 2024
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Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for taking the time to review Mayflower Care Home. We are incredibly proud of both our home and the care and dedication given to our residents by our teams. It's very good to know that your mother is happy with us and enjoying life at our home. We are also delighted to hear that you as a family, are enjoying visiting and feel we operate an open and transparent service.
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Review from J T (Brother of Resident) published on 18 September 2024
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Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for your very positive comments about your loved one's care. The team and I are delighted to see how happy and thriving your brother is at our home and we very much welcome your feedback. He is certainly a character and is very popular with staff and other residents, and we all love listening to his stories and life experiences.
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Review from Joanne S (Daughter of Resident) published on 18 September 2024
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Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We're so happy to have you both as part of our Mayflower Care Home family. I will pass on your comments to the team, who will be very happy to receive them.
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Review from Val P (Wife of Resident) published on 18 September 2024
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Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for taking the time to write such a lovely review of our home. We have an amazing team, who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. I will take your kind feedback and share it with the team which will be very happy to receive it.
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Review from Nicola C (Friend of Resident) published on 18 September 2024
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Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for taking time to review our service. We are delighted to hear that you feel the care at Mayflower Care Home is excellent and the food and activities are lovely. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower Care Home.
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Review from Chris R (Son of Resident) published on 18 September 2024
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Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you so much for taking the time to review Mayflower Care Home. We are so proud of our home and the care and dedication shown by the team. It's very pleasing to hear that your Father has had a positive experience with us and we can't wait to pass your kind comments on to our team.
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Review from Kathleen G (Wife of Resident) published on 18 September 2024
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Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Thank you for taking the time to write such a lovely review of our home. We have an amazing team, who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower. We look forward to seeing you and your family again when you next visit.
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Review from T M (Husband of Resident) published on 9 September 2024
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Reply from Claudia Ramsamy, Registered Manager at Mayflower Care Home
We are concerned to hear that you are unhappy about aspects of your wife's care. We take the safety and wellbeing of our residents very seriously and, as part of that, we welcome feedback and use this to improve our care. We are always fully transparent with our residents, their families, our professional colleagues and the relevant authorities. All incidents and complaints are thoroughly and vigorously investigated, as well as being reported to CQC and the LA. We apologise if sometimes you have been unable to get through to us. Of course, there may be times when staff are busy dealing with residents, which takes priority over answering the phone! We have taken on board your comments and you will receive a full response shortly. If you would like to meet for further discussion, please contact me. You can also talk in confidence to our quality team on 07810 487150 and email them via quality@canfordhealthcare.co.uk.
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Review from Michelle B (Daughter of Resident) published on 14 May 2024
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Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home
Dear Michelle, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower Care Home. We look forward to seeing you and your family again when you next visit.
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The Review Score of 9.6 (9.642) out of 10 for Mayflower Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.642 for Mayflower Care Home is calculated as follows: ( (245 Excellents x 5) + (69 Goods x 4) + (7 Satisfactorys x 3) + (8 Poors x 2) + (3 Very Poors x 1) ) ÷ 332 Ratings = 4.642
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Mayflower Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Apr 2024
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Job Title: Home Manager
Joined: 2024
Claudia joined the health and social care sector in 2015. She worked her way up from care assistant to home manager of Willows Care Home (another home in the Canford Healthcare group) in March 2020 and then moved to Mayflower Care Home in 2024.