Review from Hilarie P (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience

Genuine care not only for my mother but also for myself. The staff have shown and taught me about dementia and I can honestly say I now love my mum again.
The home cares for both the residents and their family.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Thank you so much for taking the time to review Mayflower Care Home. We are so proud of our home and the care and dedication shown by the team. It's very pleasing to hear that your mother and yourself have had a positive experience with us and we can't wait to pass your kind comments onto our team.

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Review from Pamela S (Wife of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience

I have been very happy with the help that my husband gets at Mayflower, The staff and nurses are so helpful and friendly. My husband is well looked after in Mayflower and it is a pleasure to visit.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Pamela, thank you very much for your review. The team and I are delighted that you are happy with your loved ones' care. We have an amazing team that works hard to provide the best care and support for residents and their families. Thank you also for your continuous support and engagement with the home.

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Review from Betty F (Wife of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience

I am very pleased with the care my husband has received since his admission to Mayflower in June 2022.
The staff are extremely caring and are always on hand to answer any questions.
The rooms are comfortable.

Reply from Claudia Ramsamy, Home Manager at Mayflower Care Home

Dear Betty, many thanks for your kind review. We are so pleased that you feel the care delivered by staff is good and that staff are always on hand to answer any questions. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve!

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Review from Sarah H (Daughter of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience

We’ve been delighted with the kindness and care that my dad (and our family) have received since he moved to Mayflower in October.
The staff are amazing, friendly and professional.
It’s been a weight off our shoulders to know that Dad is in safe hands.

Reply from Debbie Inkersole, Operations Manager at Mayflower Care Home

Dear Sarah, thank you for your very positive comments about your loved one’s care. The team and I are delighted to see how happy and thriving your dad is at the home, and we very much welcome your feedback.

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Review from R C (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience

The staff are friendly, and the food is of good quality.
Staff understand the complexities of dementia and treat residents with kindness and respect.
My father had lost significant weight before going to the Mayflower but has put on weight ever since due to the high standard of food.

Reply from Stephanie Bacon, Clinical Manager at Mayflower Care Home

Thank you for your kind comments, we are glad to hear that your father is putting on weight and enjoying the food.
We will ensure that the comments are relayed back to the team that care for your father.
Kind Regards.

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Review from Linda S (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience

Absolutely love this nursing home, they have been wonderful with my mum and helped me through all her challenges. Caring and helpful, the staff on her unit are very polite and helpful and do an amazing job.

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Review from Tracie F (Daughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience

My dad has been in two other care homes that could not cope with his behaviour. Mayflower on the other hand can. He has Alzheimer's and can become quite aggressive at times which the other care homes couldn't cope with.

Reply from Nicola Bundock, Registered Home Manager at Mayflower Care Home

Thank you for your kind words. Dementia is very difficult and individual and that is how we look after your Dad.

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Review from Karl G (Cousin of Resident) published on 18 August 2023
Submitted via Website • Report

Overall Experience

I visit my cousin regularly and have never had any need to question her nursing/ care in any shape or form.
No matter how naughty my cousin is because of her dementia, the staff always show her the utmost decency, respect and diligence, offering her top quality nursing and care.
I feel so lucky that

my cousin is in a care home that cares so much for its residents no matter what difficulties they come across the care stays high. I show my gratitude willingly and often, apologising for bad mouthing or worse from my cousin if she is naughty, but the staff always tell me there is no need apologising because they all love my cousin.
The residents are extremely well fed according to their needs and live in an environment protecting and assuring them if and when they get agitated as they often do.
I don’t take anything for granted as my cousin deserves the best care, and she gets it.
Thank you Mayflower Care Home.

Reply from Nicola Bundock, Registered Home Manager at Mayflower Care Home

Thank you for your kind review. Your cousin as fitted in to the Mayflower family so well. She is an absolute delight and the staff enjoy her company and presence on the unit.

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Review from Julie P (Daughter of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience

My dad is at Mayflower Care Home and has aggressive behaviour at times, they have welcomed my dad and he is treated how l would treat him.
The staff are friendly and also welcoming for family and understand both sides of care from family but do best for the resident.
Dad got refused from 19 homes

and for me, l haven’t looked back, l am happy where Dad is, he is clean he always has his own clothes on, unlike other places.
I would recommend this care facility due to care of the resident and also the ongoing update of information which l get daily.

Reply from Nicola Bundock, Registered Home Manager at Mayflower Care Home

Thank you for your kind words. We welcome all our residents and their families in to our Mayflower Family. We are glad we have had the opportunity to be a part of your dad's journey.

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Review from Sally S (Daughter of Resident) published on 14 May 2023
Submitted via Website • Report

Overall Experience

This nursing care home is the only one in the Gravesend/Dartford/Medway area that is able to help care for my dad. He has Alzimers with sundowners and is having a bad journey. Two other 'care homes' couldn't cope with him even though assessments were done and it said dementia on the door!
Mayflower

has an amazing team. Well trained, not scared to be involved with residents and really want the best for them. Food and drink are plentiful.
Dad's engaged with everything they do and even though I thought I'd never see my dad of old again - they've found him and brought him back.
100% appreciate and trust this place with my best friend. It may cost a bit more than others, but they deserve it for everything they go through and for having carers who see past the dementia to the loving humans their residents are. Love and respect to one and all who work there.

Reply from Nicola Bundock, Acting Manager at Mayflower Care Home

Thank you for your kind review. I am glad that we have been able to settle your dad into the home. The care team always strive to do the best for all residents in the home. At Mayflower, we believe in looking after the person as an individual the diagnosis does not define that person.

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Review from Marilyn S (Wife of Resident) published on 23 February 2023
Submitted via Website • Report

Overall Experience

My husband has been in the Mayflower Care Home for seven months and I cannot fault them. They really care through all the different teams within the care home, this includes the inclusion of family members. The catering is superb and even cater for special occasions, my husband always enjoys the food.

I would whole heartily recommend the Mayflower Care Home.

Reply from Nicola Bundock, Acting Manager at Mayflower Care Home

Thank you for your kind review. I am glad to see your Husband enjoys our food and the care is of the high stranded you would expect.

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Review from Andy D (Next of Kin) published on 21 February 2023
Submitted via Website • Report

Overall Experience

I am next of kin to a resident, who has been a resident since 2016 suffering with dementia.
Over the course of this period, her requirements have changed and the home has kept up with her needs as the dementia has progressed. They recognise the changes and have acted appropriately and promptly whilst

also complying with NHS guidelines.

Reply from Nicola Bundock, Registered Manager at Mayflower Care Home

Thank you for your kind review, we are happy to hear that you feel you have been kept up to date as needed and that responses to changes in your relative's conditions have been acted upon appropriately.

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Review from Stephen K (Son of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience

I am very happy with the excellent care and treatment my dad gets at Mayflower Care Home, I have personally seen an amazing improvement in my dad since he has been there and this makes me feel I can trust all the care team in doing what is best for my dad and I would highly recommend this care home.

Reply from Nicola Bundock, Registered Manager at Mayflower Care Home

Thank you for your kind review, we always aim to support Dad the best we can and are happy to hear you feel we have supported some improvements in Dad's well-being since joining Mayflower.

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Review from Des T (Son of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience

All my family are very pleased with the care that my mum receives in Diamond Unit. My mum was extremely frail when she was discharged to Mayflower via hospital in August 2020. However, since then my mum has been thriving; this is due to the fantastic care and wholesome food that she receives and the

calm and well-led surroundings that she resides in. The staff are always kind and compassionate towards my mum and they are friendly and welcoming towards the family.

Reply from Nicola Bundock, Acting Manager at Mayflower Care Home

Dear Des, thank you for your kind words. We’re so happy to have you and your family as part of our Mayflower family. I will pass on your comments to the team, who will be very happy to receive them.

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Review from James B (Husband of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience

My wife has been at Mayflower for about 4 years now, all the staff have been brilliant throughout her stay, I just can't thank them enough, they have given her all the care and attention that she needs and more, I thank them each and every one.

Reply from Debbie Inkersole, Operations Manager at Mayflower Care Home

Dear James, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower. We look forward to seeing you and your family again when you next visit.

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Review from M D (Daughter of Resident) published on 26 April 2022
Submitted via Website • Report

Overall Experience

Wonderful nursing/care home.
Very well organised, great activities/events. Dad is treated as one of their own family. We stumbled onto this home during the first lockdown and have built up a very good relationship with all the staff. We are so very lucky to have Dad in this home, he is genuinely settled

which can be tricky for many dementia patients.
Thank you.

Reply from Debbie Inkersole, Operations Manager at Mayflower Care Home

Thank you for taking the time to write such a lovely review of our home. We have an amazing team, who works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Mayflower. We look forward to seeing you and your family again when you next visit.

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Review from E H (Granddaughter of Resident) published on 7 February 2022
Submitted via Website • Report

Overall Experience

My Nan was left facing the wall wet in her wheelchair and they had taken her buzzer away that they use to call the staff all because she has a water infection and needs the toilet every hour. They would refuse to take her to the toilet and said wet yourself and we will change you. They also refused

to use pads and gave her other people's clothes. I am very unhappy about her care she was only in the home for six months. Was the worst six months of our life. I cared for her for three years on my own, I did a much better job. I wish her children never put her in this home.

Reply from Nicola Bundock, Home Manager at Mayflower Care Home

We are sorry that you are unhappy with your grandmother’s care while she was with us. These really are not instances that we recognise or that are indicative of the high standard of care that we provide. We sincerely wish that you had raised your concerns with us at the time as we would most certainly have addressed them promptly. We take all such comments very seriously and have passed these to our Quality & Compliance team. Please do get in contact with us at your earliest convenience so that we can undertake a full investigation.

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Review from Stuart B (Son of Resident) published on 29 September 2021
Submitted via Website • Report

Overall Experience

My mother currently resides at Mayflower on Sapphire unit.
Mum was moved to Mayflower after struggling to settle in a different home.
All the staff at the home have learnt how to deal with Mum's difficult needs and I feel they take great care of her in a dignified and adult way.
The food at the

home seems to be of a good standard and from what I gather from the relative's gateway, my mother eats very well whether this is assisted or non assisted.
Mum is given the freedom to wander the floor which is what she tends to do day in, day out. Sometimes the staff walk with her and talk to her whilst doing so.
Staff are always polite and forthcoming when I visit and always on hand if I need to ask for advice.
I would recommend this home to anyone looking for a kind clean safe environment for their loved one.

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Review from Valerie H (Wife of Resident) published on 29 September 2021
Submitted via Website • Report

Overall Experience

Due to dementia, my husband needed constant attention when he first came to the Mayflower, the friendly staff provided this and were kind and caring to him - and to me when I visited. Though he's now improved, I appreciate the ongoing care he receives.

His unit is kept spotlessly clean and tidy,

staff are always available to ensure patient and resident safety. Hygiene and covid precautions are rigorously observed and I visit regularly.

Meals are excellent with snacks and drinks available throughout the day and I can see how my husband is and what he's been doing by reading the relatives gateway online at any time. I can also ring the unit and pass a message or ask for news. During a recent necessary lockdown, the family and I were able to have online video chats directly with him, which helped greatly.

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Review from Martyna W (Daughter of Resident) published on 23 September 2021
Submitted via Website • Report

Overall Experience

I am very happy that my mum found a place like this. Staff do what is in their availability to make her feel more like home, even though she is not good at communicating and cannot speak English. I really appreciate the effort of the staff and management to make her stay as good as possible. Very grateful

for these kind passionate people.

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Mayflower Care Home

Care Provided by Mayflower Care Home

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Funding & Fees Guide for Mayflower Care Home

Facilities