Review from F F (Daughter of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience

I was very happy with the care my father received from all members of staff. My father was treated very well. He was very content at the Mayflower for nearly a year before he passed. The staff made him feel happy.

Reply from Nicola Bundock, Acting Manager at Mayflower Care Home

Dear F F, many thanks for your kind words which are most appreciated by all of us here at the home. We are pleased that you have been satisfied with your relative’s care. He was a much loved member of the Mayflower family, and will be greatly missed.

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Review from Diane S (Wife of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience

My husband has been a resident at the Mayflower Care Home for nearly 3 years. During that time he has resided on the second floor and now the first for nursing care.

During all the time he has been there all the staff have always been extremely kind and helpful to him and me, and I can never recall

any incident whatsoever where I have ever doubted that he is well looked after. I have visited when the staff may have been unaware I had arrived so their kindness has not been put on merely because I was there.

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Review from Kim C (Daughter of Resident) published on 17 September 2021
Submitted via Website • Report

Overall Experience

My mother has extreme dementia and has been in Mayflower since 2018. I cannot commend this care home enough. Their professional attribute goes beyond expectations. The staff not only care for the residents but also the love they show towards them. My mother is again smiling and dancing. I couldn’t wish

for more.

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Review from Adrian B (Son of Resident) published on 17 September 2021
Submitted via Website • Report

Overall Experience

I have been impressed by the care of the Mayflower staff. The demands of the job demonstrate a vocational calling by staff.
Care is tailored to the various unique individuals who have differing needs, health and abilities.
I have observed respect for residents and professional dealing even if a resident's

behavior is challenging because of illness or confusion.
The food looks good and the rooms and lounge are kept clean. Some amazing staff.

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Review from Solange D (Wife of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience

My husband was transferred to the Mayflower in August 2020 during the pandemic.
This was a very difficult time for the family and the staff have helped us to get through it.
We would like to say that he continues to receive excellent care and we have no concerns about the home at present.
We find

all the staff very friendly and always engaging.
We follow my husband's progress daily with the relatives gateway which is a wonderful way of keeping up to date with all his care requirements. The food provided is of great variety and my husband continues to eat very well maintaining his body weight. The room which he is in is light, bright and clean with a good en-suite bathroom.

My husband now regards this as his home and we see the staff as family, can’t recommend this home enough.

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Review from Sally-Anne P (Daughter of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience

I have to give a huge shout out to staff at Mayflower nursing home, our dad is there at the moment and they have been amazing in keeping us in touch with him. He’s a bit below par at the moment and the care he is getting is second to none. These ladies are risking their health every day keeping our

loved ones safe and secure. We have nothing but praise for them. I will be clapping for not only NHS workers this evening but for these ladies as well.

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Review from L C (Husband of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience

Following my spouse's fifth anniversary of admission on the 19th February 2015, my experience during the past five years can be equated to two halves. The improvements made by the owners, and especially by the home management team, have demonstrated that positive results can be achieved by astute investment.

The employment of good quality care staff and the training programme completed for the Associate Practitioner's qualification have enhanced the overall provision of the service by Mayflower Care Home. The increase in various daily activities for residents with encouragement given for their participation is praiseworthy. Compared to the first half of my spouse's residency, the second half's improvements made to her stable mental capacity and her continued active life is of great comfort to me in our forty-sixth wedding anniversary year.

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Review from L G (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience

I was very pleased with the staff and the home overall.

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Review from Chris (Daughter of Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience

The care home was great to me and my mother in the 8 years of her stay well done to all the staff.

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Review from Philip J (Son of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience

My mum has been at the Mayflower Care Home for a couple of years now and has always been looked after extremely well. The staff have treated Mum with respect and dignity at all times, making her as comfortable as possible. As a family, we are always welcomed at the home and always kept informed of Mum's

health.

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Review from Christine G (Wife of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience

My experience of Mayflower has been an absolute pleasure. The staff have gone over and above everything I could have wished for. They not only cared for my husband, but they made sure I was happy with everything they did for him.

It has been an absolute pleasure being part of Mayflower. The staff

are 100% professionals in every way.

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Review from Susan R (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience

I am always impressed by the commitment of all the staff at all times. They interact with and support the residents very well. It is a very stable workforce, so no one has to keep getting used to new carers.

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Review from Nick G (Son of Resident) published on 9 October 2017
Submitted via Website • Report

Overall Experience

My Stepfather has always been a challenge to care for over the last 20 years. Since his failing physical health in the last eighteen months, he has required two stays in the Mayflower. The staff at the Mayflower have shown a commitment to care at every level, with an ability to deliver top-quality care

in challenging environments. I hope that they all get recognition for the good things they do day in day out well done.

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Review from Peter G (Husband of Resident) published on 23 September 2016
Submitted via Postal Card • Report

Overall Experience

My husband is well looked after by caring, happy staff, nothing is ever too much trouble.

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Review from Marie P (Daughter of Resident) published on 16 September 2016
Submitted via Postal Card • Report

Overall Experience

The staff are very helpful always, sometimes they are busy and cannot always get to people who need to go to the toilet and they may have to wait. I think the staff are under a lot of pressure and maybe more staff are needed.
The food may I say is excellent.
The nurses provide the care necessary

for each individual's needs.

The activities are usually every afternoon which is a good thing and keeps the residents on their toes. I have no worries, my relative is safe.

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Review from Paul G (Partner of Resident) published on 15 September 2016
Submitted via Postal Card • Report

Overall Experience

Being a purpose built facility, it is of a good standard. Also, the food is of a reasonably high quality. Staffing is a major issue although the staff work very hard, there is very rarely enough of them to allow them to provide the standard of care that would be expected considering the high level of

fees charged. A reasonable array of activities are available. On occasion, it has been noted that dignity could be observed better. On the whole, I think this could be a good home if management were improved and the high turnover of staff was addressed, allowing better continuity of care.

Reply from Josh Wright, Marketing Assistant at Mayflower Care Home

Your feedback has been noted and we respect this as your personal opinion. We agree that all of our staff do work very hard and we have an open door policy for all concerns, the Manager or the On-Call Management Team would be happy to discuss your concerns if raised appropriately.

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Review from Chris B (Friend of Resident) published on 5 August 2016
Submitted via Website • Report

Overall Experience

I have visited my friend a number of times at the home. The staff who are friendly and polite have a great relationship with those they look after and there is a real sense of community. I can't speak highly enough of The Manager and her team.

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Review from Neil H (Son of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience

Overall, the level of care given to my mother has been excellent. She settled in much quicker than I expected, which is testament in itself to the care given to her by the staff. Medical care is prompt if you use the homes retained Dr service. Also like the ease of access via a fob which can be obtained

from reception.

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Review from Alison C (Daughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience

When the hard working staff are on duty they offer an outstanding service, however some members of staff are not as dedicated as others which lets the home down and puts residents at risk. The management are extremely professional and dedicated and try their hardest to keep control of the difficult

staffing situation. The cleaners try their hardest to keep the home clean which is extremely difficult due to the residents accidents/incontinence but now that the building is 5 years old now repair work needs to be kept on top of.

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Review from C H (Daughter of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience

My mother has been in this home for 3 and a half years. This home is arranged over 3 floors. The top being for those with more demanding behaviour. She started on the bottom floor and was moved to the second as her dementia got worse. One of the reasons we chose this home was we knew she would not need

to be moved to another home should this happen. We have been very pleased with her care.
She remains in bed at all times and in all this time has never had bed sores. A doctor or practice nurse visits regularly, as does a consultant from the local hospital (one a month). We are always told of any changes in her medication etc. She is on a purée diet which is always served nicely on her plate. Yoghurt's plus snacks can be obtained between meals.
Her clothes are well laundered and changed daily or more often if needed. Staff are always very pleasant and helpful. Entertainment is good with a lot of effort put in by the staff. Christmas decorations were lovely this year - just wish my mother was able to enjoy them.
Recently we have noticed they have had a lot of their long-term carers leave to be replaced by new ones, who do not always stay long. This is a shame as you build up a good relationship with them, which is really nice when visiting on a regular basis. I'm sure this must be a thing in so many homes though.

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Mayflower Care Home

Care Provided by Mayflower Care Home

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Funding & Fees Guide for Mayflower Care Home

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