Hawthorn Court Care Home

St Aloysius View, Hebburn NE31 1RH
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9.9 165 Reviews
  • Hawthorn Court Care Home, Hebburn
Hawthorn Court care home, located in the centre of Hebburn, provides personalised residential and residential dementia care to older people.

The lovely home offers many areas for residents to relax, socialise and unwind. The beautifully decorated en-suite bedrooms make residents feel at home, and some rooms have patio access to the landscape gardens.

Hawthorn Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Hawthorn Court takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, they also encourage residents to take an active role in the Hebburn community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Hawthorn Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Hawthorn Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Critchlow-Riley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Hawthorn Court Care Home Reviews (165)

Total of 165, showing 21-40
9.9

Hawthorn Court Care Home has a Review Score of 9.9 (9.857) out of 10, based on 62 reviews in the last 2 years. Over all time Hawthorn Court Care Home has 165 reviews.

Overall Experience

  • 124
  • 38
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Date Published

165
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Review from D C (Son of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the home, clean and friednly staff.

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Review from P F (Son of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering Hawthorn Court Care Home, I found it all very welcoming, clean, friendly and a happy environment. All staff were very pleasant, cheerful and attentive. The residents looked clean, well cared for, chatty and content. So far, after my initial good impression, this care home appears to be well-run,
efficient and a happy place.

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Review from M L (Niece of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank everyone at Hawthorn Court for the lovely welcome we received from day one.
Our aunt has settled in very well and is very happy in her new home. Her room is very nice and comfortable and all of the staff are very attentive and considerate of her needs. Everyone is so friendly
and helpful. Many thanks from all of us.

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Review from S C (Son of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is so happy with everything about her new forever home. It is fantastic to see her so happy.

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Review from Patricia V (Daughter of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family of my late mother would like to give their thanks to every member of staff in Hawthorn Court. Our mam was always given the best care possible.  She was always very well looked after, well fed and her clothing and her room always kept immaculate. Care staff always gave our mam the very best
care. We would also like to thank you all for supporting us through our mam's final days, you all made sure Mam was comfortable and peaceful and your kindness to all of us knew no bounds. From all our families.

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Review from Paul G (Son of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great welcome, very clean room, made to feel welcome like a family member.

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Review from S S (Daughter of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home where residents are treated with dignity and respect. The staff are exceptional and nothing is too much trouble. The food is appetising and well-presented. The manager is hands-on, friendly and approachable.

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Review from D G (Son-in-law of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is full of helpful, friendly staff. Always a smile.

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Review from S W (Daughter-in-law of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident of Hawthorn Court since October 2023.
She seems very content there. Her care needs are met to a high standard and are specific to her as an individual.
My husband and I are involved in all aspects of her care and are kept informed of any issues as they arise.
When
we visit we always leave knowing she is in safe hands. It means a lot to us to know she is settled, happy, safe and well looked after. Thank you all.

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Review from A M (Partner of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's very pleasant visiting my partner at the home and staff are very friendly to all.

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Review from A W (Son of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who is registered blind and has also been recently diagnosed with Alzheimer's was initially discharged from hospital to Hawthorn Court in October having previously been in sheltered accommodation with extra care.
The change in her overall has been very positive.
The staff are all lovely,
very caring and have taken time to get to know Mam as an individual as well as her closest family.
We could not be happier with the care and service.

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Review from Thomas M (Brother of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to experience in other homes, this is definitely the best. My brother is very happy here. The staff is excellent and the home is so well run and nothing is a bother to them all. My brother is very well looked after which makes the family happy too.

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Review from Lyn C (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience is very good from management to care. Cannot complain. Well looked after.

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Review from Rebekah S (Granddaughter of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Admin team is an asset to Hawthorn Court, they always greet us with a warm welcome. Offers a professional approach and is very happy to assist with anything. Thank you all staff.

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Review from Kevin M (Nephew of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been a resident here for 3 years now and she has dementia.
Her carers do a wonderful job and are always smiling and friendly whenever I visit. The home is a welcoming environment and I can't find fault in it.

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Review from J B (Daughter of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Concerned about some personal care issues. Does the home have the correct ratio of staff?

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hawthorn Court Care Home

Thank you for taking the time to complete a care home review regarding Hawthorn Court. We really appreciate your feedback, and we will share with the team. You stated you have some concerns regarding personal care issues, please do not hesitate to discuss this further with the Home Manager directly. You asked “does the home have the correct ratio of staff”, I can confirm our staff ratio is correct, and is based on a comprehensive level of need criteria. If you wish to discuss either of these matters further, please contact the Home Manager directly who will do her utmost to assist.


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Review from A P (Son of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Hawthorn Court for six months now. The facilities and staff are first class. Nothing is too much trouble and my dad's care is excellent. If any issues arise communication is very prompt. I am delighted Dad is being looked after so well and more importantly safely.

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Review from T S (Husband of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, very friendly/helpful staff who go out of their way to help. Overall nothing to complain about.

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Review from Louise F (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Hawthorn Court, in particular one member of staff in particular. The way her and the team look after Mam is wonderful. I am always able to phone and ask how Mam is. I have so much more reassurance as I know my mam is safe, well cared for, and always has company.

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Review from Erin C (Granddaughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming staff and very friendly.
Great care was seen from staff.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Hawthorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 62 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Hawthorn Court Care Home is calculated as follows: ( (631 Excellents x 5) + (92 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 729 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hawthorn Court Care Home is based on 62 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 62 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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