Hawthorn Court Care Home

St Aloysius View, Hebburn NE31 1RH
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9.9 176 Reviews
  • Hawthorn Court Care Home, Hebburn
Hawthorn Court care home, located in the centre of Hebburn, provides personalised residential and residential dementia care to older people.

The lovely home offers many areas for residents to relax, socialise and unwind. The beautifully decorated en-suite bedrooms make residents feel at home, and some rooms have patio access to the landscape gardens.

Hawthorn Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Hawthorn Court takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, they also encourage residents to take an active role in the Hebburn community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Hawthorn Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Hawthorn Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Critchlow-Riley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Hawthorn Court Care Home Reviews (176)

Total of 176, showing 21-40
9.9

Hawthorn Court Care Home has a Review Score of 9.9 (9.887) out of 10, based on 72 reviews in the last 2 years. Over all time Hawthorn Court Care Home has 176 reviews.

Overall Experience

  • 135
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Date Published

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Review from S B (Son of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful, they take very good care of my mum.

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Review from Danielle P (Granddaughter of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very warm and friendly. Very clean and well-presented. The rooms are beautiful. My nana is very happy here.

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Review from M H (Son-in-law of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Calm, friendly and welcoming atmosphere

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Review from N H (Daughter of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From entering the building I can feel a happy, relaxed atmosphere. Residents and staff are one big happy family. My mother has settled very quickly and I know she is being cared for which is a great relief for me.

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Review from M M (Wife of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find the home to be very clean, Staff very helpful and cheerful. Bedrooms clean and comfortable. Food appears to be very good.

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Review from P M (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and welcoming. Both the home and its grounds are very well maintained. There are plenty of activities and entertainment throughout the week for residents to engage in. The staff are superb, all staff from reception staff to cooks and cleaners fully engage with residents and
the carers themselves are wonderful.

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Review from S C (Granddaughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana has been really poorly in hospital for a month and when she eventually got out of hospital, all the staff have been extra caring and amazing and got her back on her feet again. It puts our minds at rest knowing she is safe.

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Review from M M (Sister of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant place to visit, staff are friendly and helpful. The entertainment and games which my sister enjoys and us visitors too. The receptionists are very helpful too. They interact with the people. Hawthorn Court Care home have given me peace of mind. Thank you all.

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Review from M S (Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in Hawthorn Court for 13 weeks. I find the staff most helpful, always there when I need them and always there to listen to my words. The manager is an excellent manager who I have known for many years as my sister spent three years in Hawthorn. I would recommend to anyone needing to be in
care to use Hawthorn.

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Review from R P (Granddaughter of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Hawthorn Court in Hebburn has been outstanding when my Nana was a resident in the home. I can not thank the home and all the lovely staff for all the hard work that they do with all the lovely patients and residents. I would like to give a big shout-out to ten staff members and all
the other caring lovely staff and carers. You have all been amazing and very supportive and caring these last weeks with all my family when we all were around my Nana's bedside. You were all great with my Nana when she was in the Hawthorn Court Care Home for about over a year. I would like to say a big massive thank you to all night time care staff for helping with my Nana and being there for her and also being there for my mum who stayed with my Nana when she was very ill and suffering in pain. I will miss you all and miss having little chats with you about my fitness. Keep up all the good hard work.

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Review from S T (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care Home is lovely and clean, very fresh and welcoming. The activities seem to be varied and plentiful. Singers are especially appreciated and more of this kind of entertainment would be really good. The staff are friendly and helpful, always patient and kind to residents.

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Review from D C (Son of Resident) published on 11 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the home, clean and friednly staff.

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Review from P F (Son of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering Hawthorn Court Care Home, I found it all very welcoming, clean, friendly and a happy environment. All staff were very pleasant, cheerful and attentive. The residents looked clean, well cared for, chatty and content. So far, after my initial good impression, this care home appears to be well-run,
efficient and a happy place.

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Review from M L (Niece of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank everyone at Hawthorn Court for the lovely welcome we received from day one.
Our aunt has settled in very well and is very happy in her new home. Her room is very nice and comfortable and all of the staff are very attentive and considerate of her needs. Everyone is so friendly
and helpful. Many thanks from all of us.

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Review from S C (Son of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is so happy with everything about her new forever home. It is fantastic to see her so happy.

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Review from Patricia V (Daughter of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family of my late mother would like to give their thanks to every member of staff in Hawthorn Court. Our mam was always given the best care possible.  She was always very well looked after, well fed and her clothing and her room always kept immaculate. Care staff always gave our mam the very best
care. We would also like to thank you all for supporting us through our mam's final days, you all made sure Mam was comfortable and peaceful and your kindness to all of us knew no bounds. From all our families.

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Review from Paul G (Son of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great welcome, very clean room, made to feel welcome like a family member.

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Review from S S (Daughter of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home where residents are treated with dignity and respect. The staff are exceptional and nothing is too much trouble. The food is appetising and well-presented. The manager is hands-on, friendly and approachable.

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Review from D G (Son-in-law of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is full of helpful, friendly staff. Always a smile.

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Review from S W (Daughter-in-law of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident of Hawthorn Court since October 2023.
She seems very content there. Her care needs are met to a high standard and are specific to her as an individual.
My husband and I are involved in all aspects of her care and are kept informed of any issues as they arise.
When
we visit we always leave knowing she is in safe hands. It means a lot to us to know she is settled, happy, safe and well looked after. Thank you all.

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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Hawthorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 72 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 72 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Hawthorn Court Care Home is calculated as follows: ( (759 Excellents x 5) + (84 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 849 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hawthorn Court Care Home is based on 72 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 72 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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