Hawthorn Court Care Home

St Aloysius View, Hebburn NE31 1RH
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9.9 165 Reviews
  • Hawthorn Court Care Home, Hebburn
Hawthorn Court care home, located in the centre of Hebburn, provides personalised residential and residential dementia care to older people.

The lovely home offers many areas for residents to relax, socialise and unwind. The beautifully decorated en-suite bedrooms make residents feel at home, and some rooms have patio access to the landscape gardens.

Hawthorn Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Hawthorn Court takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, they also encourage residents to take an active role in the Hebburn community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Hawthorn Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Hawthorn Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Critchlow-Riley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Hawthorn Court Care Home Reviews (165)

Total of 165, showing 41-60
9.9

Hawthorn Court Care Home has a Review Score of 9.9 (9.857) out of 10, based on 62 reviews in the last 2 years. Over all time Hawthorn Court Care Home has 165 reviews.

Overall Experience

  • 124
  • 38
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  • 0

Date Published

165
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103

Review from Kenneth M (Son of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and facilities at Hawthorn Court are excellent. Admin staff are always coming up with ideas to make the resident's lives so much better. My mum loves this place, and all of the family love the staff.

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Review from G I (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in here for around two months. I live away so don't get to see her much. She has settled so well and is very happy here. The staff are lovely, very clean and beautiful gardens. Excellent place to stay.

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Review from David W (Son of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I must compliment you on an excellent team. I lived abroad and knew that my mother was in good hands.
You should be proud of your team.

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Review from T E (Niece of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my aunty in the care home. All the staff I came into contact with were very caring and helpful in making my aunt's birthday special.

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Review from Barry M (Son of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has settled in here really well. She has her ups and downs but the home takes good care of her. She's been out shopping with the carers also they had bands and she has been up dancing. The Hawthorns is really good.

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Review from Margaret R (Sister of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is happy and well cared for in Hawthorn Court. The staff are lovely and if I have any problems they have sorted them out. His room is kept clean and the bathroom is spotless. I would recommend this house to my friends and family.

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Review from M G (Granddaughter of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma has settled brilliantly into the home. She has come from another home and this one is worlds apart. Activities and keeping her engaged. Wish she'd come here earlier.

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Review from Jill G (Granddaughter of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Me and my daughter came to visit our grandma/great grandma and brought lunch, so we could all eat together. The staff could not be more accommodating, allowing us to sit in the lounge.

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Review from Vivienne T (Sister of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fabulous staff. So very friendly and professional.
Home immaculate and welcoming.

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Review from Carol M (Daughter of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has settled in lovely and is very happy with her new home.
Family is happy too.

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Review from G W (Daughter of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and offer my mam care with dignity. Nothing is too much trouble and there are always lots of activities to keep the residents occupied.

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Review from T O (Niece of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit on a weekly basis, all the staff are friendly and caring. Security is excellent from entering the building to exiting, including lots of internal doors. Grounds are beautiful and well maintained with plenty of seating areas. My aunts room is clean and warm, she said she enjoys her meals and
likes the staff.

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Review from T M (Husband of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff could not be better, the service they offer is marvellous. I think there should be more exercise on the curriculum (light of course). They have a beautiful garden but not many use it from the first floor, but all round it is excellent.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hawthorn Court Care Home

Thank you for taking the time to complete a care home review regarding Hawthorn Court. I am pleased to hear that you feel the staff and management are marvellous. We really appreciate your feedback, and we will share with the team, to ensure that further gentle exercise options are added to our resident's meeting, in order to seek further ideas from them. The garden is accessible for all, and we will also raise this in the residents meeting to remind and encourage them to utilise this area. If you wish to discuss the matter further, please contact the Home Manager directly who will do her utmost to achieve our residents’ requests.


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Review from Shirley G (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam moved into the Hawthornes 4th of May and has now been here in six weeks and the place is amazing. My mam has settled so well, made friends and loves the garden and us as a family feel like a weight has been lifted. All the staff have been amazing. I feel so happy that my mam is so, so happy now.

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Review from Jane W (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Six weeks into a permanent residency Mam has settled really well. She says the staff are all friendly and look after her every need. Like a home from home the care home has lovely lounges and a garden lounge leading into a beautiful garden where Mam enjoys the setting. There is always something to keep
her occupied with many activities and outings. She appears relaxed and happy which gives me great comfort and reassurance.

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Review from Susan C (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam settled in quite well and we are happy all the staff who have been very helpful and kind to Mam and us.

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Review from Lorraine J (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has only been here for one week but is settling in very well due to the beautiful accommodation, excellent food and care she receives here.
I would certainly recommend Hawthorn Court Care Home to relatives looking for somewhere for their loved ones

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Review from I E (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my nan has only been in this home a short while. I am well pleased with home and staff.

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Review from Julie C (Niece of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very clean and friendly.
Always get a lovely welcome.
Gardens very well kept.

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Review from Joan P (Daughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and helpful. My mum really enjoys trips out on the minibus when available. The food is excellent.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Hawthorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 62 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Hawthorn Court Care Home is calculated as follows: ( (631 Excellents x 5) + (92 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 729 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hawthorn Court Care Home is based on 62 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 62 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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