Review from Diane A (Friend of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience

My friend, of whom I am her next of kin, has been a resident at Hawthorn Court for over five years. Her care is professional in every way, but everyone shows her so much love. She is treated as if she was their mother. The home is very clean, and so is she. The events that they are involved with are

wonderful. I could not wish for more. Thank you, everyone. No issues at all.

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Review from J C (Daughter of Resident) published on 27 July 2022
Submitted via Postal Card • Report

Overall Experience

Always happy with the care given and find all the staff friendly and approachable. Thank you.

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Review from S H (Daughter of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience

Having visited last week for a tour prior to my mums arrival, I was very pleasantly surprised by the indoor/outdoor spaces. The staff, both clerical and caring all greeted me with smiles and professionalism. I have heard wonderful reviews of Hawthorn and my family are delighted that Mum will be part

of what appears to be a very caring community.

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Review from Peter D (Son of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience

All staff are well presented, very pleasant and efficient. The premises are of a very high standard and maintained in keeping with the ethos of HC-One.
I am happy my mum has found a residence as well run and equipped as this appears to be.

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Review from E B (Granddaughter of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience

Came for garden party. Nice atmosphere and lovely arrangments, enthusiastic and helpful staff.

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Review from Alesha B (Great-granddaughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience

The staff are lovely here, very welcoming and helpful always cheerful and friendly.

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Review from Carol F (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience

My mother moved into Hawthorne Court 3 months ago after a short stay in another home in South Tyneside. I am so much more impressed with every aspect of Hawthorne Court. She has settled in really well,

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Review from J B (Son of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience

Communication between home and family is very poor. I feel this could be much better. Staff very friendly and caring towards my Mam and visitors The home is very clean and tidy at all times. Security is brilliant.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hawthorn Court Care Home

Thank you for taking the time to complete a care home review regarding Hawthorn Court. I am pleased to hear that the staff are friendly and caring towards your Mother and visitors, and the home is clean and tidy. Providing a caring, clean, happy home is what we pride ourselves on most. We are sorry that you found the communication with you was not at the expected high standard and we have investigated the points you have raised to us. Thank you for bringing this matter to our attention, as concerns of this nature help us to improve our service. If you wish to discuss the matter further please contact the Home Manager directly who will do her utmost to work with you to remedy any concerns.

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Review from Olwyn J (Sister of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience

When visiting my brother in the care home I found the staff are always friendly, courteous and efficient and always take great care of my brother when bringing him to myself when visiting him.
I find the home itself to always be clean, today and has a good atmosphere as the staff always seem to have

plenty of patience, humour and respect for the people in their care.

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Review from Sharon F (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience

All staff and carers at Hawthorn Court have been excellent since my mam has been there, very helpful and cheerful and keeps me up to date with everything.

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Review from Chris H (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience

As a local lady, I chose this home for my mam as I had heard locally of its excellent reputation. I certainly made the correct choice. You feel part of a family on every visit. The standard of care is exemplary and all members of staff are friendly and professional. The facilities are excellent and

the cleanliness is superb. My mom settled very quickly and I am delighted with all aspects of the care home.

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Review from G W (Husband of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience

The atmosphere is very warm; the staff are always there to meet your needs, nothing is too much trouble. There is no 'care home smell'. The food is good and on occasions, we now have a choice to go out for a picnic. Everywhere is clean and great importance is taken by all the staff to ensure we adhere

to the Coronavirus rules.

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Review from T B (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience

Me and my mum are very happy with the overall standard of the home. The two girls on reception go above and beyond to help you, can't praise them enough. The only problem I have is why when you have your mam's name on all her clothes she ends up with other peoples. We found it really hard recently when

mam was taken to hospital to find a pair of PJ's that matched. Other than this usually happy with the home and the staff.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hawthorn Court Care Home

Thank you for taking the time to complete a care home review regarding Hawthorn Court. I am pleased to hear that you are very happy with the standard of care your mother receives. Thank you for bringing your concerns to our attention. We have addressed the issue you raised and apologise that they occurred. If you wish to discuss the matter further please contact the Home Manager directly.

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Review from L S (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience

I held my mam's hand this week for the first time in over a year. We could not be more grateful for all the measures that have been put in place. The staff are immeasurably kind and caring. Mam is happy and safe here.

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Review from Heather W (Niece of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience

The staff are amazing, very caring and very supportive. Thank you for the care and respect we were getting at this difficult time.

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Review from David E (Son of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience

There is always a nice friendly atmosphere in the home, we are made to feel welcome - we know it has been difficult in these Covid times but feel staff have coped extremely well. Our mum seems comfortable and needs are being met. Many thanks to you all.

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Review from T T (Nephew of Resident) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience

I am generally satisfied with the care and facilities. I have spoken to my uncle about this and these comments reflect our joint view. He was on a special hospital ordered diet, which he disliked, however, his feeling is that he would eat more and more varied food, especially now the diet is over. We

both are aware that there appear to be different rates for residents. My uncle pays £3,600+ per month, not good value for money.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Hawthorn Court Care Home

I would like to take this opportunity to thank you for bringing your concerns to our attention. We discuss the full options which are available for your Uncle each day at breakfast. I have also advised the team to ensure your Uncle has had sufficient to eat at each meal service and will monitor this via our dining room experience audit. Should you wish to discuss any areas further please do not hesitate to contact the Home Manager at the care home.

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Review from L O (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for this care home in these most difficult of times. The staff are all kind, considerate and caring and have kept us informed of how Mam has been over the months we couldn't visit the home.

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Review from M F (Daughter of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident of Hawthorn Court for 10 months. Although I have not been in Hawthorn Court since 12 March 2020 I have no reason to think the standard (overall) has declined. If anything I would say the home has improved as excellent.
The manager and staff have been exceptional regarding;

communication, care, respect and safety with respect to my mother's care. I am extremely grateful and thankful.

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Review from L P (Husband of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience

I am unable to fill in most of the options below because I have never been inside because of Covid 19. When I am visiting or phoning the staff are always most helpful and kind and I think my wife is in good and safe hands, and being well looked after.

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Hawthorn Court Care Home

Care Provided by Hawthorn Court Care Home

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