Review from Sharon F (Daughter of Resident) published on 1 June 2022
Submitted via Postal Card • Report

Overall Experience

All staff and carers at Hawthorn Court have been excellent since my mam has been there, very helpful and cheerful and keeps me up to date with everything.

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Review from Chris H (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience

As a local lady, I chose this home for my mam as I had heard locally of its excellent reputation. I certainly made the correct choice. You feel part of a family on every visit. The standard of care is exemplary and all members of staff are friendly and professional. The facilities are excellent and

the cleanliness is superb. My mom settled very quickly and I am delighted with all aspects of the care home.

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Review from G W (Husband of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience

The atmosphere is very warm; the staff are always there to meet your needs, nothing is too much trouble. There is no 'care home smell'. The food is good and on occasions, we now have a choice to go out for a picnic. Everywhere is clean and great importance is taken by all the staff to ensure we adhere

to the Coronavirus rules.

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Review from T B (Daughter of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience

Me and my mum are very happy with the overall standard of the home. The two girls on reception go above and beyond to help you, can't praise them enough. The only problem I have is why when you have your mam's name on all her clothes she ends up with other peoples. We found it really hard recently when

mam was taken to hospital to find a pair of PJ's that matched. Other than this usually happy with the home and the staff.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Hawthorn Court Care Home

Thank you for taking the time to complete a care home review regarding Hawthorn Court. I am pleased to hear that you are very happy with the standard of care your mother receives. Thank you for bringing your concerns to our attention. We have addressed the issue you raised and apologise that they occurred. If you wish to discuss the matter further please contact the Home Manager directly.

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Review from L S (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience

I held my mam's hand this week for the first time in over a year. We could not be more grateful for all the measures that have been put in place. The staff are immeasurably kind and caring. Mam is happy and safe here.

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Review from Heather W (Niece of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience

The staff are amazing, very caring and very supportive. Thank you for the care and respect we were getting at this difficult time.

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Review from David E (Son of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience

There is always a nice friendly atmosphere in the home, we are made to feel welcome - we know it has been difficult in these Covid times but feel staff have coped extremely well. Our mum seems comfortable and needs are being met. Many thanks to you all.

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Review from T T (Nephew of Resident) published on 26 January 2021
Submitted via Postal Card • Report

Overall Experience

I am generally satisfied with the care and facilities. I have spoken to my uncle about this and these comments reflect our joint view. He was on a special hospital ordered diet, which he disliked, however, his feeling is that he would eat more and more varied food, especially now the diet is over. We

both are aware that there appear to be different rates for residents. My uncle pays £3,600+ per month, not good value for money.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Hawthorn Court Care Home

I would like to take this opportunity to thank you for bringing your concerns to our attention. We discuss the full options which are available for your Uncle each day at breakfast. I have also advised the team to ensure your Uncle has had sufficient to eat at each meal service and will monitor this via our dining room experience audit. Should you wish to discuss any areas further please do not hesitate to contact the Home Manager at the care home.

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Review from L O (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience

I have nothing but praise for this care home in these most difficult of times. The staff are all kind, considerate and caring and have kept us informed of how Mam has been over the months we couldn't visit the home.

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Review from M F (Daughter of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident of Hawthorn Court for 10 months. Although I have not been in Hawthorn Court since 12 March 2020 I have no reason to think the standard (overall) has declined. If anything I would say the home has improved as excellent.
The manager and staff have been exceptional regarding;

communication, care, respect and safety with respect to my mother's care. I am extremely grateful and thankful.

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Review from L P (Husband of Resident) published on 8 January 2021
Submitted via Postal Card • Report

Overall Experience

I am unable to fill in most of the options below because I have never been inside because of Covid 19. When I am visiting or phoning the staff are always most helpful and kind and I think my wife is in good and safe hands, and being well looked after.

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Review from R H (Son of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience

My mam gets well looked after. Very happy with all support. Staff are great to mam.

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Review from Tony G (Cousin of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience

As the next of kin for my cousin who has been a resident since 2013, I cannot sufficiently express my admiration and gratitude to the manager and staff of Hawthorn Court for their professionalism, compassion, kindness and care. Hawthorn Court is a safe secure happy environment which treats its residents

and their families with the greatest respect and courtesy. I have total confidence in the manager and her staff and I can not recommend their service highly enough. Any person needing care could not be better looked after than in the security of Hawthorn Court where they will be treated with kindness and dignity.

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Review from J W (Daughter of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience

Over this very strange time, Hawthorn Court management and staff have been so supportive. The stress and personal contact with the residents never wavered and always gave 100%. We as a family can't fault them. We are so grateful.

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Review from Margaret W (Resident) assisted by family/friend published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience

On first going into Hawthorn Court I was met with the impression that this was the place for me; a cheerful receptionist soon put me at ease and gave me a tour of the facilities. The rooms are bright and well equipped with all the fittings being clean and providing me with all I require. I quickly felt

I was part of the family. The staff are most helpful and nothing is too much trouble for them to help you in whatever you want. I never have any complaints about the food, it is just like being at home. Due to the current restrictions placed on the staff and residents by the Coronavirus, I know it is a very difficult time. I know that this is the place for me where I will always be happy.

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Review from A R (Relative of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience

The patience, care and understanding shown to our aunt was exceptional. The facilities were of the highest standard and kept immaculately clean. I would have no hesitation in recommending Hawthorn Court to anyone thinking about residential care for a loved one.

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Review from K S (Private Carer of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

It is a beautiful home always clean to a high standard.
Staff and management cannot do enough for you.

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Review from Victoria G (Niece of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

I visited my auntie recently. I was very impressed with the overall standard of the care home. The staff were very friendly and the home had a high standard of cleanliness. The first impression when you walk in is fantastic. As a registered mental health nurse, I was highly impressed.

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Review from G B (Son-in-law of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

Excellent staff, very helpful and very caring. They treat everyone with the utmost dignity. I would definitely recommend this care home to others.

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Review from Pauline J (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

Mam came into Hawthorn Court after a stay in hospital. She soon settled in and we feel she was welcomed into the home. Hawthorn Court staff are all very helpful and pleasant. The home is very clean and well presented.

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Hawthorn Court Care Home

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