Review from R H (Son of Resident) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience

My mam gets well looked after. Very happy with all support. Staff are great to mam.

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Review from Tony G (Cousin of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience

As the next of kin for my cousin who has been a resident since 2013, I cannot sufficiently express my admiration and gratitude to the manager and staff of Hawthorn Court for their professionalism, compassion, kindness and care. Hawthorn Court is a safe secure happy environment which treats its residents

and their families with the greatest respect and courtesy. I have total confidence in the manager and her staff and I can not recommend their service highly enough. Any person needing care could not be better looked after than in the security of Hawthorn Court where they will be treated with kindness and dignity.

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Review from J W (Daughter of Resident) published on 20 November 2020
Submitted via Postal Card • Report

Overall Experience

Over this very strange time, Hawthorn Court management and staff have been so supportive. The stress and personal contact with the residents never wavered and always gave 100%. We as a family can't fault them. We are so grateful.

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Review from Margaret W (Resident) assisted by family/friend published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience

On first going into Hawthorn Court I was met with the impression that this was the place for me; a cheerful receptionist soon put me at ease and gave me a tour of the facilities. The rooms are bright and well equipped with all the fittings being clean and providing me with all I require. I quickly felt

I was part of the family. The staff are most helpful and nothing is too much trouble for them to help you in whatever you want. I never have any complaints about the food, it is just like being at home. Due to the current restrictions placed on the staff and residents by the Coronavirus, I know it is a very difficult time. I know that this is the place for me where I will always be happy.

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Review from A R (Relative of Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience

The patience, care and understanding shown to our aunt was exceptional. The facilities were of the highest standard and kept immaculately clean. I would have no hesitation in recommending Hawthorn Court to anyone thinking about residential care for a loved one.

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Review from K S (Private Carer of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

It is a beautiful home always clean to a high standard.
Staff and management cannot do enough for you.

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Review from Victoria G (Niece of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

I visited my auntie recently. I was very impressed with the overall standard of the care home. The staff were very friendly and the home had a high standard of cleanliness. The first impression when you walk in is fantastic. As a registered mental health nurse, I was highly impressed.

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Review from G B (Son-in-law of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

Excellent staff, very helpful and very caring. They treat everyone with the utmost dignity. I would definitely recommend this care home to others.

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Review from Pauline J (Daughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

Mam came into Hawthorn Court after a stay in hospital. She soon settled in and we feel she was welcomed into the home. Hawthorn Court staff are all very helpful and pleasant. The home is very clean and well presented.

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Review from D L (Son of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience

Staff friendly.
Very clean and tidy.
Welcoming.
Good food.

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Review from S T (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience

My mum was admitted to the home on New Year's Eve. She was poorly and had experienced many falls at home and was unsafe in her own home.
Since her admission, she has gained confidence, eaten well, slept well and become increasingly mobile although blind she has been well supported by the staff. All

the staff are genuinely kind and caring and provide a high standard of care. All the residents always appear clean, happy and well cared for. The environment is lovely and kept to a high standard. I can't thank the staff enough for their excellent care and attention to mum.

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Review from M H (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience

Although usually a loner she has made one or two friends which have helped her to settle. She has days of challenging behaviour but states she is happy in her new residence.

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Review from Michael H (Son of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience

Very friendly, helpful staff. Always look after Mam.

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Review from C R (Friend of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience

On entering the building, very friendly greeting, clean, tidy and pleasant staff and the lady we came to see was happy. She looked very smart and well looked after.

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Review from Marie G (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience

The food is absolutely disgusting! Cheap, not fresh, cold and texture of some foods like rubber. On a number of occasions, I have been so disgusted that I have had to go out and purchase food for my mother to eat. Something needs to be done about it!

Reply from Clare Sheehan, Careline Advisor at Hawthorn Court Care Home

Thank you for forwarding your feedback with regards to the recent quality of food provision at Hawthorn Court. We are sorry to hear that you feel the food provided was not to the standard that we set within our home.
I have addressed your concerns with our team and ensure relevant actions are undertaken to ensure all provision is to the required standard moving forward.
We apologise, that on this occasion the standard was not meet.

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Review from David J (Cousin of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience

Very professional and thoughtful. Always willing to please and very understanding and always cheerful. Could not find a fault at all in all categories.

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Review from Alan D (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience

I am unable to recommend a particular home as an advocate I present to my clients a balanced view of all provisions to the best of my knowledge.
I find the staff at all levels to be knowledgeable and very welcoming and approachable. They know their service users are very well and therefore able to

meet their day to day needs.

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Review from Pauline S (Friend of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience

Overall a very pleasant care provider. The home is a high standard of cleanliness and staff are very attentive and accommodating. A warm and comfortable atmosphere for residents, friends and family.

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Review from Philomena M (Wife of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience

We were told my husbands' personal washing would be included in your price of one week's residency. This was not so, a printed message was pinned on the toilet door saying "family must do the residents washing". My husband complained that the food was never hot enough, I find my experience of the coffee

served was that it was a combination of water and milk with a minimum measure of coffee.

Reply from Clare Sheehan, Careline Advisor at Hawthorn Court Care Home

Thank you for giving feedback about your husband's recent stay. We are very sorry that you experienced any issues and thank you for giving us the opportunity to discuss these.

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Review from Lynn L (Daughter-in-law of Resident) published on 5 October 2018
Submitted via Website • Report

Overall Experience

The manager and care staff are amazing at their jobs. They are caring people with compassion and empathy for their residents. I have great respect for their care for my family member. The transition from my mother in laws home to her new home has been seamless. The staff, from the manager, carers and

housekeeping staff are fabulous, nothing is a trouble for them. Thank you all so much, the whole family feel relief that their mother is in safe hands.

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Hawthorn Court Care Home

Care Provided by Hawthorn Court Care Home

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