Hawthorn Court Care Home

St Aloysius View, Hebburn NE31 1RH
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9.9 176 Reviews
  • Hawthorn Court Care Home, Hebburn
Hawthorn Court care home, located in the centre of Hebburn, provides personalised residential and residential dementia care to older people.

The lovely home offers many areas for residents to relax, socialise and unwind. The beautifully decorated en-suite bedrooms make residents feel at home, and some rooms have patio access to the landscape gardens.

Hawthorn Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Hawthorn Court takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, they also encourage residents to take an active role in the Hebburn community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Hawthorn Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Hawthorn Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Critchlow-Riley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Hawthorn Court Care Home Reviews (176)

Total of 176, showing 121-140
9.9

Hawthorn Court Care Home has a Review Score of 9.9 (9.887) out of 10, based on 72 reviews in the last 2 years. Over all time Hawthorn Court Care Home has 176 reviews.

Overall Experience

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Date Published

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Review from D L (Son of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly.
Very clean and tidy.
Welcoming.
Good food.

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Review from S T (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to the home on New Year's Eve. She was poorly and had experienced many falls at home and was unsafe in her own home.
Since her admission, she has gained confidence, eaten well, slept well and become increasingly mobile although blind she has been well supported by the staff. All
the staff are genuinely kind and caring and provide a high standard of care. All the residents always appear clean, happy and well cared for. The environment is lovely and kept to a high standard. I can't thank the staff enough for their excellent care and attention to mum.

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Review from M H (Daughter of Resident) published on 1 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although usually a loner she has made one or two friends which have helped her to settle. She has days of challenging behaviour but states she is happy in her new residence.

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Review from Michael H (Son of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, helpful staff. Always look after Mam.

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Review from C R (Friend of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the building, very friendly greeting, clean, tidy and pleasant staff and the lady we came to see was happy. She looked very smart and well looked after.

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Review from Marie G (Daughter of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The food is absolutely disgusting! Cheap, not fresh, cold and texture of some foods like rubber. On a number of occasions, I have been so disgusted that I have had to go out and purchase food for my mother to eat. Something needs to be done about it!

Reply from Clare Sheehan, Careline Advisor at Hawthorn Court Care Home

Thank you for forwarding your feedback with regards to the recent quality of food provision at Hawthorn Court. We are sorry to hear that you feel the food provided was not to the standard that we set within our home.
I have addressed your concerns with our team and ensure relevant actions are undertaken to ensure all provision is to the required standard moving forward.
We apologise, that on this occasion the standard was not meet.


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Review from David J (Cousin of Resident) published on 21 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and thoughtful. Always willing to please and very understanding and always cheerful. Could not find a fault at all in all categories.

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Review from Alan D (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am unable to recommend a particular home as an advocate I present to my clients a balanced view of all provisions to the best of my knowledge.
I find the staff at all levels to be knowledgeable and very welcoming and approachable. They know their service users are very well and therefore able to
meet their day to day needs.

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Review from Pauline S (Friend of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a very pleasant care provider. The home is a high standard of cleanliness and staff are very attentive and accommodating. A warm and comfortable atmosphere for residents, friends and family.

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Review from Philomena M (Wife of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We were told my husbands' personal washing would be included in your price of one week's residency. This was not so, a printed message was pinned on the toilet door saying "family must do the residents washing". My husband complained that the food was never hot enough, I find my experience of the coffee
served was that it was a combination of water and milk with a minimum measure of coffee.

Reply from Clare Sheehan, Careline Advisor at Hawthorn Court Care Home

Thank you for giving feedback about your husband's recent stay. We are very sorry that you experienced any issues and thank you for giving us the opportunity to discuss these.


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Review from Lynn L (Daughter-in-law of Resident) published on 5 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and care staff are amazing at their jobs. They are caring people with compassion and empathy for their residents. I have great respect for their care for my family member. The transition from my mother in laws home to her new home has been seamless. The staff, from the manager, carers and
housekeeping staff are fabulous, nothing is a trouble for them. Thank you all so much, the whole family feel relief that their mother is in safe hands.

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Review from J A (Son of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good but we are concerned with the yearly increase in fees at 5.5% with a similar rise last year. We received the letter detailing this. We are happy when this extra money goes towards the staff costs and benefits for residents. (Eg the silent alarms - are they installed at Hawthorn Court
Care Home?) but not with costs for services that provide no help for residents eg improve WI-FI where it could be spent on activities.

Reply from Clare Sheehan, Careline Advisor at Hawthorn Court Care Home

Thank you for taking the time to provide feedback about the home. We are very sorry that you were not fully apprised of the additional facilities made available. I can confirm that we do have a silent alarm system at Hawthorn Court. I would also like to point out that the introduction of wifi has improved communication for some Residents with families who live further afield and also allows access to different activities.


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Review from Joan S (Friend of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my friend on several occasions and have been very impressed with the building, which is so light and airy and very clean.
The staff on entering, could not have been more helpful and everyone is very friendly.
Naturally, my friend would rather be in her own home but she is comfortable,
extremely well care for and her room is lonely.

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Review from David A (Son of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home in all respects.
Staff are friendly and attentive.

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Review from Andrew G (Grandson of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional place to have available for care.
Staff always warmly welcoming and a pleasure to see.
Premises out and in kept well maintained and clean to a very high standard.

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Review from Vera R (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and happy with everything.

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Review from Linda G (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, excellent staff who take great care in the welfare and care of my Mam. Always very helpful and nothing is too much trouble.

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Review from Christine S (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care my mam gets is the very best. The manager and carers are all friendly and work hard at all times. My mam has had the very best of care over four years now and can't thank them all enough.

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Review from Ann O (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mother to Hawthorn Court Care Home on the recommendation of another family. I was concerned she would be disruptive and not settled but I need not have worried. The staff made sure my mother felt welcome and introduced her to doll therapy which my mother loves. The care is excellent and
both myself and my mother are very happy. It is the kindness that makes a difference and I witness that on a daily basis. All of the staff here made it a lovely experience and I cannot thank them enough. They are all so friendly and I am happy with my decision.

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Review from J H (Son of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy living at Hawthorn Court. She enjoys the activities. She thinks the staff are wonderful and happy. It gives the family peace of mind knowing she is happy and contented.

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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Hawthorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 72 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 72 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Hawthorn Court Care Home is calculated as follows: ( (759 Excellents x 5) + (84 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 849 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hawthorn Court Care Home is based on 72 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 72 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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