Hawthorn Court Care Home

St Aloysius View, Hebburn NE31 1RH
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9.9 165 Reviews
  • Hawthorn Court Care Home, Hebburn
Hawthorn Court care home, located in the centre of Hebburn, provides personalised residential and residential dementia care to older people.

The lovely home offers many areas for residents to relax, socialise and unwind. The beautifully decorated en-suite bedrooms make residents feel at home, and some rooms have patio access to the landscape gardens.

Hawthorn Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Hawthorn Court takes the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available in the home, they also encourage residents to take an active role in the Hebburn community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Hawthorn Court to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Hawthorn Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Privately Owned
  • Care Offered
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Emma Critchlow-Riley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (62)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Hawthorn Court Care Home Reviews (165)

Total of 165, showing 121-140
9.9

Hawthorn Court Care Home has a Review Score of 9.9 (9.857) out of 10, based on 62 reviews in the last 2 years. Over all time Hawthorn Court Care Home has 165 reviews.

Overall Experience

  • 124
  • 38
  • 3
  • 0
  • 0

Date Published

165
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26
62
103

Review from J A (Son of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good but we are concerned with the yearly increase in fees at 5.5% with a similar rise last year. We received the letter detailing this. We are happy when this extra money goes towards the staff costs and benefits for residents. (Eg the silent alarms - are they installed at Hawthorn Court
Care Home?) but not with costs for services that provide no help for residents eg improve WI-FI where it could be spent on activities.

Reply from Clare Sheehan, Careline Advisor at Hawthorn Court Care Home

Thank you for taking the time to provide feedback about the home. We are very sorry that you were not fully apprised of the additional facilities made available. I can confirm that we do have a silent alarm system at Hawthorn Court. I would also like to point out that the introduction of wifi has improved communication for some Residents with families who live further afield and also allows access to different activities.


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Review from Joan S (Friend of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my friend on several occasions and have been very impressed with the building, which is so light and airy and very clean.
The staff on entering, could not have been more helpful and everyone is very friendly.
Naturally, my friend would rather be in her own home but she is comfortable,
extremely well care for and her room is lonely.

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Review from David A (Son of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home in all respects.
Staff are friendly and attentive.

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Review from Andrew G (Grandson of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional place to have available for care.
Staff always warmly welcoming and a pleasure to see.
Premises out and in kept well maintained and clean to a very high standard.

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Review from Vera R (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and happy with everything.

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Review from Linda G (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, excellent staff who take great care in the welfare and care of my Mam. Always very helpful and nothing is too much trouble.

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Review from Christine S (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care my mam gets is the very best. The manager and carers are all friendly and work hard at all times. My mam has had the very best of care over four years now and can't thank them all enough.

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Review from Ann O (Daughter of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mother to Hawthorn Court Care Home on the recommendation of another family. I was concerned she would be disruptive and not settled but I need not have worried. The staff made sure my mother felt welcome and introduced her to doll therapy which my mother loves. The care is excellent and
both myself and my mother are very happy. It is the kindness that makes a difference and I witness that on a daily basis. All of the staff here made it a lovely experience and I cannot thank them enough. They are all so friendly and I am happy with my decision.

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Review from J H (Son of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy living at Hawthorn Court. She enjoys the activities. She thinks the staff are wonderful and happy. It gives the family peace of mind knowing she is happy and contented.

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Review from A S (Son of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home very clean and the staff and management very helpful.
The food/ meals are satisfactory, although I found it strange to have curry on the menu as I know my mother has never eaten a curry. Then again this might have been a one-off.

Reply from Clare Sheehan, Careline Advisor at Hawthorn Court Care Home

Thank you for your positive comments regarding Hawthorn Court. We review our menus regularly and try to offer a wide choice to meet all tastes and act on any feedback.


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Review from Valerie T (Daughter of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with all of the lovely caring staff. I was happy to leave my mother in their care. Nothing was too much trouble to them. Thank you so much.

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Review from J P (Friend of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming entrance and smelling very fresh and clean and tidy. There is nothing that the staff won't do for our friend. Very accommodating, kind, caring and a personal touch can be seen. The special days arranged such as open days, are spectacular with everyone joining in to make a lovely atmosphere.
Meals and drinks are very well arranged, nothing too much trouble and visitors are made very welcome. Facilities are of the highest, lovely garden and gazebo and rooms are light and large. A very special home

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Review from Ken F (Nephew of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good, however staff fall into different categories from excellent to poor.


Re Value for Money, it is difficult to say 'yes', as my aunt is a self-funder and annual increases abuse your dominant position of having a captive audience.


Home cleanliness is excellent and a safe, comfortable

environment. I find the manager very helpful.


Although better than a lot of care homes, whether such high fees are warranted is debatable.


Reply from Clare Sheehan, Careline Advisor at Hawthorn Court Care Home

Thank you for taking the time to give a positive review about the care and the staff at Hawthorne Court. We pride ourselves on providing high quality, kind care, and carefully review our fees every year to ensure we remain in a position to provide this expected level of care.


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Review from S S (Daughter of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my relative is treated with dignity and respect by dedicated carers.
The only comment I would like to make which I think is extremely important is that the residents could be entertained more.
Very often they are in their rooms doing nothing.
There should be a lot more social interaction encouraged
to keep the mind occupied throughout the day and into early evening.
Simple things such as movie nights, making it special with ice cream and popcorn.

Reply from Clare Sheehan, Care Advisor at Hawthorn Court Care Home

Thank you for your comments and feedback with regards to our home, Hawthorn Court, we appreciate all feedback received as it helps us to improve our service where required.


The health and wellbeing of all our Residents is very important to us. We are delighted to hear your positive comments with regards to our home and the support you received via our care team. Residents' wellbeing is very important to us and this includes the entertainment provided within our homes. I understand your concern with regards to Residents staying in their rooms and how this may impact on the level of social stimulation they receive, we would like to assure you that we look at each individual Resident, taking into account their preferences as to whether they would like to join in group activities. Residents who may wish to stay in their rooms are also supported by our wellbeing coordinator and our care team to ensure they are visited throughout the day. Our weekly activities are displayed throughout the home and the staff remind our Residents daily of the events and also highlighting forthcoming activities which are being organised within the home. We welcome any recommendations to improve and will complete a full review of our activities programme based on your feedback. Our Home Manager operates an open door policy and is happy to assist both Residents and family members with any concerns they may have. We also hold monthly staff meetings and Resident/Relative meetings to discuss any issues or ideas to improve the resident experience.


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Review from Bethany L (Granddaughter of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home as staff have always been friendly and kind. The home is also very well maintained and clean at all times. I have worked/visited in other care homes and I have to say in comparison Hawthorn Court is of a higher standard. I have had no issues so far with the care of my
Nana.

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Review from M G (Son of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only recommend Hawthorn Court for the standard of care. I find the staff extremely professional and friendly. I know my mother is being well looked after and all her meals are catered for. Communication with management and staff is excellent. I feel completely comfortable knowing that if any health
concerns arose, these would be dealt with both timeously and safely. It's a pleasure to deal with people who care about people.

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Review from D W (Son-in-law of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always clean and pleasant to visit and peaceful. My mother-in-law's room is very pleasant, well cleaned and comfortable and she feels very safe and secure there. The staff are always pleasant and treat residents that I have seen with respect, care and humour. They are hard working and always
engaging with the residents. The manager of the home is very good and hands-on and very approachable. The food appears to be very good and varied with regular refreshments. Personal care, cleanliness and well-being is very good with a good approach to dealing with dementia and it's associated problems.

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Review from Joan D (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived at Hawthorn Court for 26 months and is very contented there. He particularly enjoys the social interaction in the dining room and on minibus outings. The home is decorated to a high standard and is kept spotlessly clean. All of the residents look well cared for and the staff are always
pleasant and friendly. Food is well presented, even for residents on a special diet, and the laundry service is very good too.

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Review from Katy B (Daughter-in-law of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though my father in law was in a very short time, his care was really good.

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Review from Jean B (Resident) assisted by family/friend published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant, nice carers. I like the room and I like to see people passing in the street. Some wave, some don't.

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Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Hawthorn Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 62 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 62 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.857 for Hawthorn Court Care Home is calculated as follows: ( (631 Excellents x 5) + (92 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 729 Ratings = 4.857

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hawthorn Court Care Home is based on 62 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 62 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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