Review from Karen L (Daughter of Resident) published on 18 September 2019
Submitted via Website • Report

Overall Experience

My mother initially came here for two weeks of respite care in July following a hospital admission. She was weak, confused and had poor mobility. Despite some initial discharge miscommunication between hospital and home, my mum settled and has felt secure.
My mum is 91 and quite a character and has

been welcomed by all the staff at the home. My mum has improved since being here and this is evident when I visit. She feels safe and happy. The food is good and Mum has gained some weight since arriving. The manager is approachable and openly listens to family and resident. The home is clean, tidy and comfortable. My mum is clearly well cared for and the staff are all kind, courteous, friendly and above all respectful to all residents. My mum has since expressed wishes to remain here permanently if possible, which speaks for itself as to how she feels about the care home.

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Review from Dawn B (Daughter of Resident) published on 21 January 2019
Submitted via Website • Report

Overall Experience

Took my father in today for what is hopefully a short period of respite care after shockingly awful hospital discharge. The manager was brilliant, took time to talk to me about the home and came late on a Saturday to our home to assess and reassure us. My dad is now settled, warm, and the family are

reassured that he is well looked after.

Reply from Helen Pichel-juan, Manager at Ralphland Care Home

Thank you for your review, it has been a pleasure to meet with you and put your minds at rest with what can be a difficult time for you all.

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Review from Jackie F (Wife of Resident) published on 18 December 2018
Submitted via Website • Report

Overall Experience

My family are extremely happy with the service we receive from Ralphland. Excellent care and wonderfully devoted staff. We are kept well informed about everything related to wellbeing and care.

Reply from Helen Pichel-juan, Manager at Ralphland Care Home

Thank you for your kind words, they are greatly appreciated.

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Review from Malcolm D (Son of Resident) published on 20 July 2018
Submitted via Website • Report

Overall Experience

During a previsit, we were impressed by the attitude of the staff, the cleanliness of the home and attention to detail. Once my mother had decided that she would be happy to stay for a two week respite period, the pre-information paperwork was completed in a professional and caring manner.
On day

one, our mother was made to feel welcome by the staff and we left her happily talking to a few ladies while enjoying a refreshing fruit drink. Her room was well laid out and had a lovely view towards “The Stump”.
On collection, we found mum in the lounge area with a drink, chatting to a group of people and we immediately thought she looked refreshed. We asked if she had had a nice time and she confirmed she had and that the food was delicious. Once all the goodbyes had been said she returned to her home, on route saying she would like to go again. Thank you to all staff for making her stay enjoyable.

Reply from Helen Pichel-juan, Manager at Ralphland Care Home

Thank you Malcolm, we do hope to see your mother again in the future. It was good to meet you all.

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Review from Julie T (Daughter of Resident) published on 26 June 2018
Submitted via Website • Report

Overall Experience

Placing my mother in a care home was not an easy decision. Ralphland Care Home made that decision slightly easier. The moment I walked through the door it felt homely. No care home smells, which is a big thing when looking for somewhere. The manager is lovely and welcoming and cares about making

you feel welcome and comfortable.
Since my mother has been in there she has settled in really nicely. She has gone from being almost a recluse to someone who joins in with activities and has a lovely group of friends. The staff are kind and caring and give gentle encouragement when needed.
I could not be more pleased with this care home, that's Care with a capital C. It has given me and my family peace of mind.

Reply from Helen Pichel-juan, Manager at Ralphland Care Home

Thank you for your kind words Julie, we do our very best to maintain our standards at Ralphland and the staff are a credit to us.

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Review from Robert B (Son of Resident) published on 14 June 2018
Submitted via Website • Report

Overall Experience

I was deeply impressed by the responsiveness of the management at Ralphland when I needed help urgently over a bank holiday. They came and assessed my mother and then found a room for her within hours. The care level was also very good and I want to thank all at Ralphland for their support and empathy

at just the time it was needed.

Reply from Helen Pichel-juan, Manager at Ralphland Care Home

Thank you Robert, your review is greatly appreciated

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Review from W W (Daughter of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience

I have been very pleased with the care provided to my father, he is well looked after, content and any queries are dealt with straight away. I find the home very welcoming and the staff very friendly and helpful.

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Review from Kristy H (Granddaughter of Resident) published on 24 May 2018
Submitted via Website • Report

Overall Experience

My Nanan stayed at Ralphland's Care Home for about 2 months last year and she couldn't have been in a better place. The staff were very attentive and catered to her every need - no matter what that was.
When she was able, she enjoyed taking part in the activities and there was always good food on

offer. The facilities, and her room, in particular, were ample for her needs, which became greater as she became more ill.
The Management and staff were always available to help and would listen to all and any concerns and provide feedback whenever necessary. All in all, an excellent place with good food, good activities and great staff.

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Review from Roy R (Husband of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience

From the time my wife went into Ralphland I felt if she was royalty, she couldn't have been treated any better! The staff quickly understood her needs and she was made to feel very much at home and at ease. I would definitely recommend Ralphland for anyone who was looking for either respite or long-term

care for the excellence of care and understanding and for the efficiency of the way the home is run. They are 100% focused on the needs of the residents.

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Review from Trina R (Friend of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience

By far this is the most amazing care home around the area. All the staff are very welcoming, friendly and very resentful. Food is to a very high standard.

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Review from Aimee R (Great-granddaughter of Resident) published on 12 April 2018
Submitted via Website • Report

Overall Experience

I can't fault the care and attention given to my great Grandma whilst she was at Ralphland. Many thanks to all concerned with her care.

I would definitely recommend Ralphland to anyone who is looking for a care home with excellent staff and facilities.

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Review from Jane (Daughter of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience

I would highly recommend this care home to anybody looking for either daycare or respite as my mother has used both services and I feel able to comment on these. Due to her illness, my mum suffers certain anxiety issues. All the staff are aware of this and go above and beyond to reassure her and make

sure that her time with them is not only enjoyable but calm and safe feeling. The manager is absolutely brilliant. She is so approachable and proactive and I have the utmost faith in her when it comes to the care of my mum.

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Review from Therese W (Daughter of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience

My Mum was admitted to Ralphland in April 2017. We found the staff very welcoming and patient with Mum who had dementia. Her room was kept spotless and was very well equipped to deal with her needs. Mum enjoyed the variety of foods available and there was always someone there to help when she was

having difficulties feeding herself or going to the toilet. Although Mum wasn’t able to join in all the activities, she especially liked having her nails painted. All staff were quick to react when Mum became ill and she was referred to the doctor/hospital as required. I would highly recommend Ralphland to anyone who finds themselves needing care facilities for their loved ones.

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Review from Amanda H (Daughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience

A lovely place for respite and could not ask for more from the staff. Mum was very safe and well cared for at all times. They were vigilant and noticed when things were not right with Mum and dealt with things immediately. Very good at keeping you updated and could drop in anytime as well as call. Extremely

well managed.

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Review from Gail C (Daughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience

My mother first came into the home as a respite case as we had double booked holidays with my sister and her husband. Upon our return, our mother had made the decision to stay in the home permanently. Both she and we are highly satisfied with the care provided. The home is very clean, the laundry service

is excellent, the food is excellent and, above all, the carers are kind, patient and understanding.

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Review from Bruce R (Son of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience

Modern care home with friendly staff and management team. En-suite bedroom ample size, (the home ordered a special bed for my mother as has back problems).

Bedrooms are located on the first floor but have easy lift access. Whenever there has been a problem, staff have been quick to get medical help

and have kept me fully informed.

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Review from Sue O (Daughter of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience

Mum became a resident at Ralphland 5 months ago, settled in immediately and is very happy. The home is generally light and bright, as is her room, which is an important aspect as Mum is partially sighted.
Maintaining as much independence as possible, she is treated with dignity, respect and kind consideration

by all of the staff whatever their position or grade, and during a recent period of illness received that extra bit of care, attention and encouragement when it was necessary.
Mum enjoys the social contact of the communal lounge and dining room and readily joins in the excellent regular and varied activity sessions.
Ralphland is a friendly and welcoming care home providing an excellent service to their residents and peace of mind for relatives.

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Review from Peter L (Son of Resident) published on 9 April 2018
Submitted via Website • Report

Overall Experience

Our family are very pleased that our mother is living at Ralphland Residential Care Home. Mum has been here since October 2017. Mum is well cared for. Her dietary needs are met together with her specialised medical needs. The whole home is spotlessly clean and food of good quality.
The care staff are

on the whole very cheerful and obliging treating residence with respect and dignity.
The manager is so helpful. She will go out of her way to do anything to improve, enhance and promote the welfare of the residence. We have found her to be very approachable and always encourages us to speak to her or the staff should we have any concerns.
Ralphland is a homely establishment and I would certainly without hesitation, recommend my mother's new home.

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Review from John B (Son of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience

Ralphland Care Home has been caring for my mother for 1 year. She is 101 years old. In the year she has been here she has been cared for with outstanding compassion, kindness and attention. My mum is profoundly deaf and her sight is not good, however all carers use their many skills to make sure they

are understood and always ensure to make her aware of their presence.
She prefers to eat alone and in her room but her food is on time and hot. The care home is kept spotlessly clean in all areas, and my mother comments often about the lovely and regulars baths she has and how kind the carers are when they help her each day to wash and dress.
Overall Ralphland Care Home covers all areas of total and unstinting care and kindness.

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Ralphland Care Home

Care Provided by Ralphland Care Home

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Funding & Fees Guide for Ralphland Care Home

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