Mill View

37 Bolton Lane, Bradford BD2 4BN
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9.8 58 Reviews
  • Mill View, Bradford
Mill View is located in the centre of the Bradford community with views over the city. Mill View continues to welcome new residents.

The home provides friendly and comfortable residential and dementia care for up to 50 residents in single en suite rooms. There is also a shop for customers and their families within the home to promote sociable, customer-led activity.

Mill View's dedicated care team takes the time to get to know the individual and work with them and their loved ones to create detailed care plans to ensure their care needs are continually met.

The home provides dementia care and provides on-going training to ensure their approach is best for customers living with dementia. Anchor recognises that everyone is an individual.

Care staff work hard to get to know customers, build relationships and ensure all aspects of the service provided focus on individualised and compassionate care.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

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Care Provided by Mill View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Carmen Susai (Manager)
  • Admission Criteria
    • Please contact Mill View directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mill View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150

  • Our colleagues at Mill View will be happy to answer any questions you have regarding our fees and what is included.
  • (these prices are only a guideline, please contact Mill View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Mill View.


  • Parking

  • Onsite parking is available, including disabled spaces.


Mill View Reviews (58)

Total of 58, showing 1-20
9.8

Mill View has a Review Score of 9.8 (9.796) out of 10, based on 33 reviews in the last 2 years. Over all time Mill View has 58 reviews.

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Date Published

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22
33
25

Review from H G (Granddaughter of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After accepting Nan was no longer safe at home we came to Mill View Care Home and got nothing but loving support from both staff and management. They made the transition as smooth as possible and nothing is ever too much to ask. Everybody is super approachable and your opinion is always taken on aboard.

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Review from Nikkie H (Daughter of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted for respite. I had no idea what to expect. She stayed on as a permanent resident. The staff and managers are fantastic. I feel I can come to them if I have a problem or a worry. They are like family. I feel happy when I leave her. Mum is also very happy too.
Thank you so much team
Mill View. Really appreciate all you do for Mum and other residents.

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Review from C H (Friend of Resident) published on 27 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm not sure how long my friend was in Mill View, but she was very happy. We were particularly happy with two staff members. When my friend first arrived there was no smell, but it became evident over time. The care at the end of her life was excellent.

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Review from Julie M (Daughter of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home provides a home-from-home living experience for all residents. Activities are widely available to anyone who wants to join in. Themed events are organised where family and friends are welcome to join in the fun.
A widely varied menu to suit everyone is provided. Mill View is immaculately
clean and welcoming. Staff not only care for residents but care for the wider family too. Staff are not recognised highly enough for the level of compassion they provide. The dignity and respect that is shown is faultless. I would highly recommend Mill View to anyone looking for a loved one to be cared for.

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Review from Ann D (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to place my dad in care was a very difficult one but we as his children had grave safeguarding concerns and had already seen this struggle for the preceding 18 months. He was in a terrible state, incontinent, non-compliant with his meds, falling, not eating, cold and confused. Living between
2 of his children was difficult due to work and childcare responsibilities. Our homes were not designed nor had adaptations for someone with these issues. We could see that getting him out of the house initially started to have an effect on him but the staff at Mill View took that so much further. He initially went for respite but is now a permanent resident. He is treated with such respect. There is a genuine concern for him and I'm amazed at how much goes on there. He is delivered programs of entertainment and meal plans regularly. There is something going on every day. I have nothing but praise for everyone there. Great team and leadership. My dad is content as are we. Thanks

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Review from Karen N (Daughter of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Accepting that my Mum could no longer safely stay in her own home was the most difficult and emotional decision for my Mum and us, her family.
However, the transition from home to care has been made so much easier due to the fantastic care and support by the management and the team of carers at Mill
View.
My Mum has really settled at Mill View and in her words "nothing is too much bother for them" which is high praise indeed from my Mum.
The staff goes above and beyond for residents to continue to have special events to look forward to. The cruise night; TV soap night and the Western night were fabulous events where families could attend with their loved ones. The added bonus being that money raised from ticket sales and tombola raffles then goes towards additional treats for the residents.
Thanks to Mill View we can all sleep easy knowing that my Mum is being looked after and cared for by such committed management and staff.

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Review from Ann A (Daughter of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill View home is a wonderful place, my mum is very happy and settled here. I am so happy with the staff, they are awesome people, cleanliness of the home is paramount and I believe that the home is always kept that way. I am informed of everything to do with my mum's care and I wouldn't want it any
other way. I praise the management for the excellent work that they do.

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Review from D H (Friend of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and helpful particularly with residents and also visitors. Hospitality is offered to visitors. Management are approachable and helpful. Events for residents and families are organised by raffles and offers of novelties.

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Review from T B (Brother of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At first, we had to get used to my sister being in a home, but the management became my friends and couldn't do enough for me and my sister which made me feel settled and happy. They are lovely people.

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Review from Julie W (Niece of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff members are exceptional, caring staff. These girls go out of their way, pleasant all the time, helpful to family members. The team leader upstairs is very good, helpful with all medical care and reassuring us family members.

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Review from K S (Wife of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband moved into Mill View in January 2024. He was made to feel very welcome as were we all as family and friends. He does need lots of care due to his many health problems and a prolonged time in hospital. The staff, on the whole, have been very good at noticing and reporting any problems very
quickly and they are dealt with quickly. I feel sometimes that more communication with me would be helpful so am going to try and attend the meetings more often.

Reply from Carmen Susai, Manager at Mill View

Thank you for taking the time to review Mill View and we are pleased that you rate our facilities as very good. We appreciate your kind comments regarding our home. We aim to provide care and support tailored to each of our residents and their needs. We hold regular resident and relative meetings and my door is always open to discuss all aspects of our care.


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Review from Joyce C (Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food very good indeed. Friendly home. Garden a credit to Mill View. I enjoy going on day trips. Enjoy shopping and afternoon cake. Enjoy the sport (Olympics etc). The staff go above and beyond to be helpful. I feel I could approach the management team if I had a problem. I love living at Mill View.

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Review from J W (Daughter of Resident) published on 15 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every effort has been made to help my dad settle in and keep him safe.
The staff have clearly got to know my dad well.

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Review from Judy A (Wife of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the wonderful team at Mill View for going above and beyond our expectations.
The admission for Respite Care went very well and we found the staff very caring and considerate of my husband's needs. He was treated with dignity and respect in a safe environment.
Nothing was
too much trouble and family and friends were made very welcome when visiting.
I have no hesitation in recommending the home and would be happy for my husband to stay again.

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Review from Philip B (Son of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted somewhere for Dad to recover after an operation, Mill View met our expectations. All the staff are friendly caring, welcoming and nothing is too much to ask. The home is clean, welcoming and pleasant. The gardens and grounds are neat and clean and a relaxing oasis to sit in. Dad only stayed
a short respite but he was settled and comfortable, and wants to return for another respite period later on. The food is excellent and there are pleny of snacks and cups of tea on hand. The bedrooms are nicely decorated and have their own bathrooms and a good selection of furniture to meet everyone's requirements.

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Review from S J (Friend of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the way that the staff have gone above and beyond to meet the needs of my friend who has been living here for the past 2 years. Since the new manager has come in, she has actively sought to have regular in-house activities/themed events and trips out for the residents and is
in the process of re-decorating everywhere to ensure the residents feel like it is their home which is really important. The garden is also a great place to either just sit and relax or if the weather is nice, activities also take place here too. All care staff and admin staff are approachable and friendly and have a great rapport with the residents and relatives. The food I have seen at lunchtime is all freshly cooked and looks lovely! My friend is now very content here and that is down to the hard work and dedication of all staff.

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Review from June R (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow, how wonderful Mill View Care Home is (so pleased we chose it for Mum) an excellent run care home. Clean, fresh and inviting with friendly and caring staff. The bedrooms are warm/cosy and that goes to the lounge/dining areas. The manageress who heads up such a first-class team, comes up with plenty
of brilliant ideas to enrich the lives of the residents, inviting their family members to join in the fun. We feel Mum is in safe hands and well cared for which gives us peace of mind. Well done Mill View.

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Review from Linda C (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is amazing. Friendly staff who made us welcome from the first day our mum went in. Nothing too much trouble. Just feels like our extended family got bigger, food, entertainment, trips out, theme nights and raffles, always something on. Credit to all the staff for their hard work. The
atmosphere at Mill View is always warm and friendly.

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Review from Jayne R (Daughter of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to pass my thanks on to all the staff at Mill View particularly the staff member in Finance, the manager, the assistant manager and another three members of staff for all their help, but in general all of the lovely staff who were pleasant, patient and kind. Even more so as Mum was really
leaning towards nursing care; she really did decline within a few weeks.
I was so sad Mum couldn't have stayed longer at Mill View. I was looking forward to getting her out and about in the garden, having afternoon tea and even hoping she could go on an outing.
It is a beautiful place, and I was so pleased I got her in there.
It is homely, friendly, welcoming and comforting; like a home from home. Beautifully decorated. Lovely bedrooms and bathrooms, all very spacious and I managed to get some photos and ornaments around her that she was familiar with. The lounge and dining area is fabulous with great views of Bradford and beyond.
Thank you all so much for looking after her.

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Review from J H (Cousin of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very modern environment.
The staff is very caring and attentive and happy to join in entertainment. The residents that we met seemed very happy. Only a short visit but I couldn't see any negative points. On first impressions, I would be happy to recommend Mill View.

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Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Mill View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.796 for Mill View is calculated as follows: ( (319 Excellents x 5) + (48 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 382 Ratings = 4.796

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill View is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Frequently Asked Questions about Mill View

What types of Care is Mill View registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mill View provide?

Convalescent Care is an additional type of care provided.

How many Rooms does Mill View have?

There are 50 Single Rooms.

What are the Facilities & Services at Mill View?

Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mill View to the centre of Bradford?

1.3 mile(s) as the crow flies, distance by road may be significantly further.