Mill View

37 Bolton Lane, Bradford BD2 4BN
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9.8 59 Reviews
  • Mill View, Bradford
Mill View is located in the centre of the Bradford community with views over the city. Mill View continues to welcome new residents.

The home provides friendly and comfortable residential and dementia care for up to 50 residents in single en suite rooms. There is also a shop for customers and their families within the home to promote sociable, customer-led activity.

Mill View's dedicated care team takes the time to get to know the individual and work with them and their loved ones to create detailed care plans to ensure their care needs are continually met.

The home provides dementia care and provides on-going training to ensure their approach is best for customers living with dementia. Anchor recognises that everyone is an individual.

Care staff work hard to get to know customers, build relationships and ensure all aspects of the service provided focus on individualised and compassionate care.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

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Care Provided by Mill View

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 50 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care

Good to Know

  • Person in charge
  • Carmen Susai (Manager)
  • Admission Criteria
    • Please contact Mill View directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Mill View

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150

  • Our colleagues at Mill View will be happy to answer any questions you have regarding our fees and what is included.
  • (these prices are only a guideline, please contact Mill View to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at Mill View.


  • Parking

  • Onsite parking is available, including disabled spaces.


Mill View Reviews (59)

Total of 59, showing 21-40
9.8

Mill View has a Review Score of 9.8 (9.832) out of 10, based on 34 reviews in the last 2 years. Over all time Mill View has 59 reviews.

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  • 53
  • 6
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Date Published

59
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23
34
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Review from J H (Cousin of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very modern environment.
The staff is very caring and attentive and happy to join in entertainment. The residents that we met seemed very happy. Only a short visit but I couldn't see any negative points. On first impressions, I would be happy to recommend Mill View.

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Review from Mark G (Son of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stays here. They make his stay brilliant. All the staff go that extra mile to make him feel at home and to all the visitors who come see him. The facilities have just been upgraded too. It’s so, so, so, so good! Thank you so much.

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Review from Rowena T (Daughter-in-law of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father-in-law moved into Mill View in January 2024, we've noticed a marked positive change in his mood and overall well-being. He seems happy and contented and has settled in well. In addition to being consummate professionals, the staff at Mill View are kind, considerate, and always there
to reassure you. My father-in-law has Alzheimer's and so is also in need of specialist care and he could not be in better hands.
All the facilities are excellent and the atmosphere pleasant. I cannot recommend Mill View highly enough. Many thanks to all the staff for taking care of him so well.

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Review from Jackie C (Daughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn’t ask for any better care for Mum. The staff who look after Mum are just amazing, they’re so respectful of her wishes and caring and nothing is ever too much trouble. They’ve also got time for relatives making sure we’re kept well informed of everything that’s happening.
The effort they put
in at Christmas with all the activities and entertainment was brilliant.
A big thank you to everyone.

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Review from P G (Relative of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past eighteen months or more my wife and I have been visiting an elderly relative (lady) in Mill, View, Bradford.
From the outset, we noticed the cleanliness of the whole place. The attention to detail and care can be seen everywhere. The whole of the staff are extremely friendly and helpful
to both the residents and visitors. It stands out a mile that the residents and staff (male or female) are one large happy family who all seem to enjoy their work or stay.
Not only do the residents feel secure, visitors can't help but feel happy that their relative/friend are in an establishment which is totally safe and secure.
It really is nice to see in this day and age young people on placement from college, where they will learn their future career on the job. The one I met today (a young lady) loves it already, just shows the integration and foresight that is on offer at this establishment.
All in all Mill View is an impressive care home all-round. A treasure in Yorkshire

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Review from Laura M (Granddaughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my gratitude to Mill View (Care Home) enough. Both my beloved grandparents moved into Mill View in March 2022. At first, I was so upset that my grandparents had to go into care; however, once I saw how settled, looked after and loved they were at Mill View, I realised that there is
nowhere else I rather them be. The staff are absolutely fantastic, and I cannot thank them enough for how they have looked after my grandparents. It was only the other week when I was there that happy tears were brought to my eyes when I saw the love that the staff were giving to my grandma.
My grandad sadly passed away in February 2023. This was the most difficult time of my life, but Mill View was amazing, took so much time to console our family and make sure my grandma remained settled after the loss of her husband.
The home is welcoming and clean, with great facilities, and I believe undergoing renovations to make the home even better.
I look forward to every single visit.
Thank you, Mill View.

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Review from Wendy O (Daughter of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill View is a lovely care home, all of the carers are very good. They work hard looking after the people in their care. My Mum can't walk and has dementia. Mum has been in for nearly two years now and she is very well looked after and contented.

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Review from S W (Son of Resident) published on 7 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been a resident at Mill View over the last 10 months now and I've generally found the Care home and staff all to be excellent. My Mum is really well looked after as she is constantly demanding a fresh cup of coffee all day long. The only issue I've found (although I understand that this situation
is currently being addressed) is that items of new clothing and toiletries we bring in for her appear to soon go missing.

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Review from G B (Niece of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am familiar with Mill View, and on my recent visits, I am pleased to say that the quality of the care given is excellent. One of the best for food, room, and residents' attention by staff. I have no reservations to recommend Mill View to anyone.

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Review from D B (Daughter-in-law of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care received is excellent. The staff are amazing and have been amazing during a difficult time due to management issues. However, I am not happy with the cleanliness of her room at times, food and stains often left on the carpet and surfaces. Dirty stained chair in her room (I have asked for it
to be removed/replaced as not her stains). Clothing is a huge issue, sick of her clothes being worn by other residents and vice versa. I have addressed this numerous times. Also, constantly having to replace toiletries - no way she's used them up.

Reply from Carmen Susai, Manager at Mill View

Thank you for taking the time to review Mill View. I am pleased that you rate our staff as excellent and I appreciate your kind comments regarding our team. Thank you for taking the time to meet with me to discuss the issues that you have raised and I apologise again that aspects of our care home have not met our usual high standards. We have already implemented new cleaning schedules and will continue to make changes to ensure all day-to-day life at Mill View is as our residents and their loved ones wish.


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Review from T B (Husband of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill View is an excellent care home. The staff are very helpful and efficient and I know my wife is being well looked after.

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Review from J S (Daughter-in-law of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my mother-in-law at Mill View several times now. The staff seem to be very friendly and welcoming, although they are not always able to answer specific questions (perhaps because of a new shift). Sometimes (quite often) my mother-in-law's things seem to go missing, despite her having
her name on almost everything. I am unable to comment on food and drink other than to say it seems to appear very regularly but it might be useful to have some kind of food diary to know how much she has actually eaten (she does seem to be losing weight). Her stay seems to have resulted in a few falls requiring a hospital visit. At least she is picked up and emergency services are alerted quickly.

Reply from Kirsty Francis, District Manager at Mill View

Thank you for taking the time to review Mill View and we are pleased you rate our care/support as very good. We apologise for the issues you have highlighted and we would be happy to discuss these matters with you directly at a mutually convenient time.


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Review from Alison D (Daughter-in-law of Resident) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law stayed at Mill View for two weeks respite while her house was rewired. The car and support she received was outstanding. The care staff and managers were friendly and responsive. My relative thrived on the company, provision of food and drink and snacks and took her medication (she
doesn't always comply at home) and even enjoyed having a bath and her hair washed during her stay. Couldn't fault anything about her stay and would definitely recommend it.

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Review from J C (Solicitor of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What caring and kind people Jane and Helena are. Not just to the residents but to families and visitors. Bubbly energetic and efficient. Just what’s needed in a home where we leave our loved ones to be cared for and looked after. It has been my privilege to work with them to source a solution to my
problem. Thank you ladies.

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Review from B L (Son of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family decided to place mum at Mill View in June, following an illness when she could no longer live independently at home. When she first arrived, she needed a lot of attention to help adjust to her new surroundings but the care and patience shown by the staff was excellent and they helped her
to settle in and join in with the other residents for the many regular events that are organised.
We were kept up to date with how she was doing and on our regular visits we would discuss how we'd found her and what we'd like them to do for mum. Nothing was ever too much trouble and we'd agree on adjustments to care plans specific to mum's needs.
Mum fell ill again in early December and spent a short time in hospital before returning on 'end of life' care. The staff were brilliant, allowing us to spend as much time as we wanted with mum, right until the end. They showed great respect and empathy for the family at a very difficult time. We're delighted that we chose Mill View. Thanks to all!

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Review from Susan T (Friend of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit and I was greeted by friendly care staff who made me feel very welcomed. The home was clean and tidy with nice decorations. It was a very pleasant visit and had a happy atmosphere, with the staff being attentive to everyone's needs. Thank you for making this a good experience.

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Review from Graham M (Son of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and father have now been in Mill View for around 3 months.


The care and attention they have received is absolutely first-class and they have really really settled in.


Any worries we may have had, as you would with your elderly parents, were quickly dispelled, and we can allow sleep

well for the first time for many a month knowing they are safe and well, and getting first-class care and attention.


Highly recommended.


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Review from Gary M (Son of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just moved in. We are so pleased there was a vacancy as my stepfather was a former resident and this means my mother already knows the staff and how well they looked after him over an 8-year period.

Having had parents in their residency since 2012 I can report the standard of care
is excellent and the quality of the food prepared on the premises has always been 5-star.


As I dealt with buildings in all my working career I can report that the premises are purpose built and well laid out in function and for health and safety.


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Review from Marie K (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this home enough! I've not seen Mum without a smile since she moved to Mill View. The activities they organise are engaging and inclusive to all. Mum loves a party, and Mill View staff go all out celebrating every occasion throughout the year! The staff are friendly and always available
to talk. I've found Mill View to be very person centred, always asking service users what they like/want. This was a massive plus for me when choosing the right home so Mum could continue to have choices in life. Keep doing what you're doing team! Fantastic!

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Review from Steven R (Son-in-law of Resident) published on 21 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mill View is staffed by a wonderful team of caring and skilled carers, led by the manager.
My mother-in-law was resident here for around 8 months and was treated like a member of the family, but with the skill of nurses.
My mother-in-law was very attached to our dog, and Mill View allowed her to
visit any time, so my mother-in-law could stroke and chat to her.

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Current Review Score: 9.8 (9.832)

Overview of Review Score

The Review Score of 9.8 (9.832) out of 10 for Mill View is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.832 for Mill View is calculated as follows: ( (340 Excellents x 5) + (40 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 393 Ratings = 4.832

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mill View is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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