Manorhey Care Centre

130 Stretford Road, Urmston, Manchester M41 9LT
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9.8 59 Reviews
  • Manorhey Care Centre, Manchester
Manorhey is an expertly designed, purpose-built care facility in Urmston which offers residential, nursing and dementia care.

The warm and welcoming home provides a number of communal lounges as well a library, cinema room and dining room. The single occupancy bedrooms come fully furnished and with en-suite wet rooms.

The comprehensive range of care options ensures staff meet the changing needs of residents. This means that it is unlikely that any resident will face an emotional and unsettling move to another care home if their needs change.

The highly skilled staff at Manorhey include qualified nurses and carers, who all work together to maintain the health and well-being of each resident, focusing on the needs of the individual and fully supporting their independence.

Manorhey’s laundry, housekeeping and maintenance staff also maintain the excellent standards of the home. Talented chefs serve restaurant-quality, fresh food daily, adapted for all dietary needs and requirements, while the dedicated activities team are responsible for a varied entertainment, activities and events programme.

Manorhey can also provide daycare for those who wish to visit the home for the day, enjoy a meal and participate in the available social events.

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Care Provided by Manorhey Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natalie Kavanagh (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (83)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 3

Funding & Fees Guide for Manorhey Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,326
    • Self-Funded Residential Dementia Care from £1,326
    • Self-Funded Nursing Care from £1,871
    • Self-Funded Nursing Dementia Care from £1,871

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Manorhey Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours.


  • Parking

  • On site parking available.


Manorhey Care Centre Reviews (59)

Total of 59, showing 1-20
9.8

Manorhey Care Centre has a Review Score of 9.8 (9.803) out of 10, based on 25 reviews in the last 2 years. Over all time Manorhey Care Centre has 59 reviews.

Overall Experience

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Review from Sue H (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 3 years of her life at Manorhey and sadly passed last week.
The care she received at Manorhey throughout her whole time there was excellent.
My mum didn't really leave her room or mix in any of the communal areas, so I didn't really have contact with much of the home or
activities. That said, staff worked hard to encourage her to access what was offered.
The staff were always friendly and compassionate.
During my mum's end of life care, the staff looked after us (my brother and I) with such care. Nothing was too much trouble.

Reply from Katrina Hay, Regional Director at Manorhey Care Centre

Thank you so much for taking the time out to review Manorhey, especially during such a difficult time for yourself and Brother. Mum truly was a pleasure, and I am delighted to hear that the care she received including the compassion shown to yourselves was to such a high standard. Reviews like this go a very long way in helping other family members/loved ones when requiring full-time care for a family member, so again, thank you. Mum is sadly missed by all that knew and cared for her. I wish yourself and your Brother a very happy and healthy future.


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Review from B E (Son of Resident) published on 26 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Mum passed away at Manorhey Care Centre on Friday 7th February 2025. She had been a resident there for very nearly three years. In all of that time, Mum had become well-known to very many of the team there, including nurses, carers, domestics, reception staff, and managers. I can say without
a doubt that Mum experienced nothing but kindness, gentleness and compassion from everyone she encountered. I visited as often as I could. My sister visited too. On every visit, we could see that Manorhey Care Centre had been a good choice for Mum's ongoing care. It is a lovely establishment and we are grateful for the loving care Mum received there. The facilities are all of high quality. Residents' rooms are comfortable and spacious and kept clean and heated. But, it is the quality of the staff working at Manorhey Care Centre that, I believe, sets it head-and-shoulders above others. Everyone I met during my many visits showed so much love and kindness to Mum. I cannot thank them enough.

Reply from Katrina Hay, Regional Director at Manorhey Care Centre

Thank you so much for taking the time to review Manorhey, especially during such a difficult period, and thank you for your very nice positive comments, this really goes a long way in helping others when deciding on a care home for a loved one. Your Mother truly was a pleasure and is missed by so many. Wishing yourselves and family good health and happiness for the future.


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Review from D H (Brother of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the few months that my sister was a resident at Manorhey Care Centre she received the best of care from all the staff and was able to develop good relationships with everyone who looked after her. I always felt when I was there that this was such a kind and caring place. Certainly everyone with whom
I had any dealings was unfailingly friendly and helpful. Within her physical limitations my sister was able to participate in some of the wide range of activities that the home provided each month. Whenever there were any problems with her health I would always be kept informed, and it was a huge comfort for me to know that everything that could be done for my sister was being done.Thank you to all at Manorhey for being there for my sister during what were to prove the last few months of her life.

Reply from Natalie Kavanagh, Home Manager at Manorhey Care Centre

Thank you for taking the time to leave such a kind review, we will pass your feedback on to our team as it will be greatly appreciated. It was our pleasure to look after your sister, and we are happy to hear that she enjoyed participating in the activities provided. She will be sadly missed by all here at Manorhey.


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Review from Wayne K (Son of Resident) published on 4 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have praise for Manorhey. This care home was my mum's home for 14 years until she sadly passed away in August this year. Mum was happy here where she developed a fantastic relationship and rapport with the lovely staff who looked after and cared for her throughout the years. Mum loved the entertainment
that was on each week and the activities provided from bingo to baking and she loved having her hair done every Thursday by the hairdresser. As for the care provided by the lovely staff it was given in Mum's best interests and with dignity for her which as a family is what you would expect for a loved one, even at times when Mum was poorly, they would phone me and keep me updated on how she was doing until she was back to her old self again. I would like to finish my review by thanking all the staff for looking after my beloved Mum and that I will miss you all. To anyone looking for a care home for their loved one, you will not be disappointed by choosing Manorhey Care Centre.

Reply from Natalie Kavanagh, Home Manager at Manorhey Care Centre

Thank you for your very kind review, it was a pleasure to care for Mum for 14 years, and she will remain sadly missed by all. It is always nice to hear such positive feedback, as this also goes a long way in helping other families like yourself who find themselves in a very difficult position when it comes to choosing full-time care for a loved one. The whole process can be quite daunting, so reading comments like yours instils confidence and trust in families, which is a very emotional journey. Here at Manorhey, we wish yourself and family a happy and healthy future, and please continue to be a visitor to our special days held all throughout the year such as Christmas and summer fayres.


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Review from C R (Sister of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are caring and patient, always on hand to answer any questions we have. The events are carried and often. Everywhere is clean all the time, meals are varied. Overall a lovely place.

Reply from Natalie Kavanagh, Home Manager at Manorhey Care Centre

Good morning, thank you so much for taking the time to review and score an overall excellent rating, including very positive comments. I am so pleased that your sister is enjoying her stay with us, and Manorhey continues to provide an exceptional standard of care.


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Review from A V (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Manorhey from hospital for EOL care. She has always been a very scared and worried lady. She was anxious in hospital; however, since arriving she's been very settled and calm. She has been singing and smiling and the staff all know her so well. She's been very well cared for. Each member
of staff know her likes and dislikes. They enter her room every 2 hours, they reposition her and check her comfort is maximized. Mum doesn't eat, it's part of her EOL pathway and I'm glad that staff do not push her too much. This wouldn't be good for Mum's wellbeing. Initially, some did think it important for her to eat which was challenging for me. Overall, I cannot thank all (every single one) from the staff member at reception to the cleaners and all those in-between, enough.

Reply from Natalie Kavanagh, Home Manager at Manorhey Care Centre

Thank you so much for your very positive review. I am so pleased to hear that the staff are attentive to Mum's needs and wishes, including your own, thank you so much for choosing Manorhey for Mum's palliative care. We will continue to ensure that her care is both dignified and inclusive of her personal choice at such a crucial time in Mum's pathway journey, and glad we are able to support you both at this time.


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Review from T R (Next of Kin) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very looked after, with care and dignity. Nothing too much trouble. The room is well-maintained.

Reply from Natalie Kavanagh, Home Manager at Manorhey Care Centre

Thank you so much for your review/feedback, it is very gratefully received. I am so happy to know your loved one is receiving an excellent level of care and support during her stay here at Manorhey and it is a pleasure to receive such a nice review.


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Review from K B (Granddaughter of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Handful of staff are aware of what dignity is. Majority show compassion, agency staff seem to be on the rise. Safety precautions need to be implemented cleanliness of residents need to be increased i.e hand hygiene.

Reply from Katrina, Regional Director at Manorhey Care Centre

Thank you so much for your review. I am so sorry that you have experienced some negativity, and we would welcome you to discuss this further with the Home Manager allowing us the opportunity to investigate what aspects of dignity and hygiene you are mostly concerned with. Manorhey operates discharge to assess for a small percentage of patients discharged from Hospital for the council, some of which require one-to-one care, the council operates the use of agency staff for these patients sourced by and funded directly by themselves. This will be the reason you have notably identified agency staff on the premises for this purpose only, as Manorhey prides itself on a zero agency use policy and has sustained this standard for a significant length of time. Thank you so much for taking the time to review Manorhey and for your positive comments and star ratings. Please do contact us when convenient, and I am confident these concerns raised can be resolved. Thank you in advance.


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Review from Karen S (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is extremely happy in the home. She is well looked after by all the staff. All the staff are very approachable and available if needed.
Reception staff are also very helpful.

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Review from Kim E (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Manorhey a few years ago, which was a very hard decision for the family to make, the home made Mum and us so welcome and I can honestly say we are happy and Mum is doing great. The staff are so lovely and the staff have done amazing things with the dementia residents and all the other
residents going above and beyond. Mother's Day was so lovely as they arranged for us to go for a pub lunch and we made so many memories to cherish. The home ring you every month to see if you are happy with the care which is great, I can't thank the staff enough for looking after my mum, thank you with all my heart.

Reply from Natalie, Home Manager at Manorhey Care Centre

Thank you for taking the time to leave us a review and share your experience that you have had at Manorhey. We are so pleased that you and your loved one had a great experience on Mother's Day and you are enjoying the activities Manorhey provide, we will share your feedback with the team on behalf of everyone at Manorhey, thank you very much.


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Review from Pam P (Daughter of Resident) published on 16 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was referred on assessment from the hospital due to her dementia. The staff were brilliant with Mum, and as her dementia deteriorated, she became a permanent resident. Mum enjoys the activities and day trips the staff provide. The nursing staff are wonderful with Mum, as she does not like her personal
care being done. My dad visits her most days, and the staff are great with him. The facilities and rooms are lovely. The friendly receptionists and admin team are very helpful. Highly recommend this care home.

Reply from Natalie, Home Manager at Manorhey Care Centre

Thank you for taking the time to review Manorhey; it is so very nice to hear that Mum is having a great stay at the Manorhey and receiving a level of care that we take pride in. Your review is so very helpful for other families when having to consider full-time care for a loved one and reading reviews like yours instils confidence and trust in them when facing what can be a very difficult decision for the future of a loved one. Your compliments are greatly received on behalf of everyone at Manorhey, thank you very much.


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Review from Patrick R (Son of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted to Manorhey in January 2024. Initially on assessment but because of her complex needs it was decided she should become a permanent resident. As her family we were of course sad about this but her social worker said she could return home if her mental and physical health improved. Incredibly
and all thanks to all the staff at Manorhey her condition improved in a few months and the good news is we now have her back home with us, this is all due to the brilliant care she received at Manorhey, I cannot praise them highly enough.

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Review from Julie F (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management of the home is extremely well rin and of a high quality. The cleanliness and hygiene is top priority. Nothing is too much for staff, that includes maintenance to the structure of care, nursing staff to reception and administration. As the system is new to us, they have fully supported
my father's transition from home to residential nursing care.

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Review from Adrian L (Son of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was recently discharged from the hospital to be assessed at Manorhey Care Home. Several of the staff formed particularly positive relationships with my mother and she appeared to really enjoy those interactions. Getting her to smile and have a joke meant a lot to us during this time. To our
very pleasant surprise, one of the staff prompted us to allow our mother to be taken out for the day to a concert, after successfully identifying her interest in music through getting to know her. On top of this, there were other examples of responsiveness to my mum's specific interests and needs, such as watching a certain programme and helping her get out in the garden safely on sunny days.
I was really glad my mother benefited from such a caring environment.

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Review from J P (Daughter of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's dementia has advanced quite quick, so it's a hard decision for all the family to put Mum in a care home. The carers and nurses are great with her and talk her through everything as she can get anxious. She loves the activities, especially singing and dancing. Mum's room is kept clean and nothing
is too much trouble. She is very happy there (she has been living there for ten months now).

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Review from Julie P (Wife of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and respect the nurses and care staff, cleaners, hospitality, all staff give to my husband is second to none. Every time I visit, I am updated on all aspects of my husband's care. They contact me every few weeks to see if the care plan is ok and if I would like anything changing. I would 100%
recommend Manorhey Care Centre.

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Review from J C (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Manorhey for nearly two years for dementia nursing care. The staff are very considerate of her needs, and the environment is friendly and clean. There are activities provided by the lifestyle team, and Mum can get her hair cut in the salon. The meals are well thought out and,
as well as the three main meals, there are three snack times, which is good for Mum as she eats little and often. Mum needed to move to a care home due to aggression to the carers in her own home, and the Manorhey staff have managed this well. Whenever we need to discuss something to do with Mum's care, the staff are always available. Thank you!

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Review from R W (Nephew of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Staff bright and cheerful always willing to help. Clear communications with relatives. Very good services provided for the residents in a warm and friendly atmosphere. I would have no hesitation in recommending Manorhey to anyone seeking residential care for a loved one.

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Review from P S (Daughter of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Manorhey for 2 years and the care she has received has been excellent. Nothing has been too much for the staff. My mum is not the easiest of residents but they have taken her care in their stride. After looking after her myself for 6 years knowing that she is being taken
care of so well has eased my mind. Would definitely recommend it.

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Review from A D (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly cannot praise the Manorhey Care Centre and the staff enough for making my dad’s last few weeks so comfortable. This was through their hard work and commitment to my dad but also the kindness shown to him and us, as a family.
Everything we asked for was catered for and nothing was ever too
much trouble. The reception staff always made you feel welcome and we were always greeted with a smile and a lovely chat. It really was a home from home and we were able to walk away knowing that we could put complete trust in the staff to look after him how we would want and expect.
Well done to the Manorhey for getting it so right and delivering complete dignity right to the very end.

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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Manorhey Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Manorhey Care Centre is calculated as follows: ( (246 Excellents x 5) + (40 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 295 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manorhey Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Natalie

Natalie Kavanagh

Job Title: Home Manager

Hi, my name is Natalie, I am the Home Manager of Manorhey. I am new to my post and I have been fortunate to have worked at Manorhey since its establishment in 2010.


It has been a pleasure providing care for the local community for the past 14 years and working alongside the NHS Trafford council and wider multi-disciplinary team.


Our purpose is to be a positive inspiration and influence for the people we work with, live with and support.


Frequently Asked Questions about Manorhey Care Centre

What types of Care is Manorhey Care Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Manorhey Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Manorhey Care Centre have?

There are 83 Single Rooms.

What are the Facilities & Services at Manorhey Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Manorhey Care Centre to the centre of Manchester?

4.6 mile(s) as the crow flies, distance by road may be significantly further.