Manorhey Care Centre

130 Stretford Road, Urmston, Manchester M41 9LT
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9.8 59 Reviews
  • Manorhey Care Centre, Manchester
Manorhey is an expertly designed, purpose-built care facility in Urmston which offers residential, nursing and dementia care.

The warm and welcoming home provides a number of communal lounges as well a library, cinema room and dining room. The single occupancy bedrooms come fully furnished and with en-suite wet rooms.

The comprehensive range of care options ensures staff meet the changing needs of residents. This means that it is unlikely that any resident will face an emotional and unsettling move to another care home if their needs change.

The highly skilled staff at Manorhey include qualified nurses and carers, who all work together to maintain the health and well-being of each resident, focusing on the needs of the individual and fully supporting their independence.

Manorhey’s laundry, housekeeping and maintenance staff also maintain the excellent standards of the home. Talented chefs serve restaurant-quality, fresh food daily, adapted for all dietary needs and requirements, while the dedicated activities team are responsible for a varied entertainment, activities and events programme.

Manorhey can also provide daycare for those who wish to visit the home for the day, enjoy a meal and participate in the available social events.

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Care Provided by Manorhey Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natalie Kavanagh (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (83)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 3

Funding & Fees Guide for Manorhey Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,326
    • Self-Funded Residential Dementia Care from £1,326
    • Self-Funded Nursing Care from £1,871
    • Self-Funded Nursing Dementia Care from £1,871

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Manorhey Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours.


  • Parking

  • On site parking available.


Manorhey Care Centre Reviews (59)

Total of 59, showing 21-40
9.8

Manorhey Care Centre has a Review Score of 9.8 (9.803) out of 10, based on 25 reviews in the last 2 years. Over all time Manorhey Care Centre has 59 reviews.

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Review from Bernadette H (Daughter of Resident) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Manorhey Care Centre in May 2023 with dementia, she was treated well, kept clean and encouraged to eat. Unfortunately, after a fall became very ill as she wouldn't eat, she was very frail, but she was looked after well, and the staff treated her with dignity and respect. She was
comfortable with them, they were lovely, sadly Mum passed away. Respect to you all, you do a very hard job.

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Review from Lesley P (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The time our mum spent at Manorhey Care Centre, she was treated with care and dignity by all members of the nursing and carers in a clean, comfortable, safe environment effectively run by management. Our Mum became a member of their family and we also became family. This is a care home that cares no
matter how complex the resident's needs are.

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Review from Florence P (Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Best customer service ever.

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Review from Judith P (Daughter of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout her stay, Mum has been treated with kindness and respect. Due to dementia, my mum had outbursts of temper, this was always dealt with in a calm and kind manner. At the end of her life, Mum was shown compassion and was able to be surrounded by her family as well as her Manorhey Care Centre
family. Thank you to all who cared for my mum in such a compassionate way.

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Review from Jo Z (Wife of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my husband became a resident of Manorhey Care Centre, he was cared for and looked after. The staff were patient, caring and attended to his every need. He gave them quite a challenging time at first but they were kind and understanding and helped him to settle in. The Manorhey is clean
and the staff were all very friendly and visitors were made to feel very welcome. I'm glad he was able to spend his last days there instead of a hospital and the end-of-life care by the nurses was amazing and they knew how to look after him in his final days. A lovely nursing home with fantastic staff including the office and reception staff.

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Review from Jane E (Daughter of Resident) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent her final six weeks in Manorhey; she went in on end-of-life care from the hospital, the NHS chose this care home, and I am so glad this particular home was chosen. I went to visit every day and got to know many of the staff; everyone I met was kind, caring and friendly; they treated mum
with dignity, understanding and respect. The staff are the most important part of any care home!
Mum was on the top floor; she never left her room, and the room was very comfortable, quiet and kept clean. Mum was a fussy eater, and the staff didn't mind me taking in her favourite foods to be kept as a backup if she wouldn't eat anything off the menu.
Mum never complained or asked to go home, which was a massive relief for me.
I was able to come and go and visit mum whenever I wanted, and parking was never an issue.
A big thank you to all the staff, receptionists, nurses, carers, catering, admin, cleaners etc, who made Mum's (and mine) time here as comfortable as possible.

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Review from Daniel U (Respite Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a week at Manorhey Care Centre following an operation.
I live alone with no relatives nearby and felt that I would benefit from professional supervision while convalescing.
All the staff who cared for me were very friendly, helpful and courteous and I am glad I spent the time there.

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Review from Barbara C (Wife of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of the staff was a true professional. They were my rock during very sad times. Both my darling husband and myself were given 5-star attention. I will highly recommend Manorhey Care Centre to all my friends. Thank you, big hugs.

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Review from David N (Husband of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to be able to visit my wife inside Manorhay Care Centre. The staff are all friendly and helpful when I visit. I was fortunate to be invited to have Valentine's lunch with my wife and enjoyed a lovely meal and afternoon tea.

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Review from Eileen M (Wife of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Past family have used Manor Hey Care Home so I was relieved when social services placed my husband here. Staff are always pleasant and helpful in a difficult job.
Hope to be able to have a run out with my husband but the last year have enjoyed the garden. It's possible the rooms are due for decorating.

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Review from Julie S (Daughter-in-law of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming exterior. All members of staff/managers I spoke to are friendly (yet professional) and knowledgeable of the care home. Nothing is too much trouble. The building itself was spotless and everything well sign posted and well laid out. There was evidence of the carers being caring and kind
to residents and friendly to visitors.

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Review from Harold S (Resident) assisted by family/friend published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable room.
Excellent staff, very happy.

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Review from Sharon S (Daughter of Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and I feel at ease now knowing my dad is in safe and good hands. Staff are on the ball, Dad is better fed and looked after here than at his own home. It's a warm place, I hope Dad also likes it! I want to thank everyone for their hard work in this pandemic too, it must be so tough. The
care is extremely good and staff update me all the time.

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Review from Pete L (Son of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team at Manorhey have always been very supportive of my mum's care and development while there. She entered at the start of the covid pandemic so it was not the easiest transition. Despite that, they have made a lot of efforts to help with socially distanced visits (with full-on PPE) and assist
with delivery of personal effects, her mobile and making calls, meals, clothing and much more.


The attitude of all the care staff is exemplary and it's clear they love what they do. This has stood out amongst everything else as most important to me. We all know that the care business is not the easiest in the world and people underestimate what it takes to provide care for the sick and elderly round the clock.


The setting seems really modern and the rooms people have are much more spacious than others I have seen so with some personal detailing, people can make a space for themselves that feels homely.
So I am rather impressed with everything.


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Review from Gail J (Niece of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident at Manorhey from March until she passed away in July 2021. During the time she was there, she was treated with kindness and compassion. Manorhey is bright and modern, recently decorated and my aunt always said that she enjoyed her meals. The activities team work very hard to keep
the residents occupied and entertained. During my aunt's final days we were kept fully informed of her health. I would especially like to mention the friendly admin officer and the three members of staff who were closely involved in her care.

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Review from C H (Cousin of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly cousin has been given a fantastic welcome from all the staff. Nothing has been too much trouble and this has really helped my cousin transition from living on her own to needing 24-hour care.
The management, admin, carers, hospitality, cleaning, and maintenance staff have all been extremely
professional.
I am sure my cousin will be very happy here. A good start so far. Thank you, everyone.

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Review from S G (Daughter of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and helpful. Mum is well looked after and the home is always clean and comfortable.

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Review from B W (Son of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Manorhay a couple of years ago. It took a little time for her to settled in but the staff have been excellent with her. She has her regular carers who know her routine which helps tremendously and is now settled giving me peace of mind.

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Review from Carol P (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very friendly and helpful. Mum is looked after very well, which gives me peace of mind. Been very difficult not being able to visit due to the pandemic, but felt she was safe and cared for.

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Review from Christine P (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Frequent essential visits to my dad, who is sadly reaching the end of life stage of this cruel illness have been emotionally difficult for my mum and myself. The staff, from the caring and welcoming receptionist to the attentive carers, the friendly cleaning staff and the supportive admin and management
teams have all been brilliant and made our experience a little less harrowing. We are thankful and appreciate them all.

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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Manorhey Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Manorhey Care Centre is calculated as follows: ( (246 Excellents x 5) + (40 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 295 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manorhey Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Natalie

Natalie Kavanagh

Job Title: Home Manager

Hi, my name is Natalie, I am the Home Manager of Manorhey. I am new to my post and I have been fortunate to have worked at Manorhey since its establishment in 2010.


It has been a pleasure providing care for the local community for the past 14 years and working alongside the NHS Trafford council and wider multi-disciplinary team.


Our purpose is to be a positive inspiration and influence for the people we work with, live with and support.