Manorhey Care Centre

130 Stretford Road, Urmston, Manchester M41 9LT
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9.8 59 Reviews
  • Manorhey Care Centre, Manchester
Manorhey is an expertly designed, purpose-built care facility in Urmston which offers residential, nursing and dementia care.

The warm and welcoming home provides a number of communal lounges as well a library, cinema room and dining room. The single occupancy bedrooms come fully furnished and with en-suite wet rooms.

The comprehensive range of care options ensures staff meet the changing needs of residents. This means that it is unlikely that any resident will face an emotional and unsettling move to another care home if their needs change.

The highly skilled staff at Manorhey include qualified nurses and carers, who all work together to maintain the health and well-being of each resident, focusing on the needs of the individual and fully supporting their independence.

Manorhey’s laundry, housekeeping and maintenance staff also maintain the excellent standards of the home. Talented chefs serve restaurant-quality, fresh food daily, adapted for all dietary needs and requirements, while the dedicated activities team are responsible for a varied entertainment, activities and events programme.

Manorhey can also provide daycare for those who wish to visit the home for the day, enjoy a meal and participate in the available social events.

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Care Provided by Manorhey Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Natalie Kavanagh (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (83)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2020
    • Number of floors: 3

Funding & Fees Guide for Manorhey Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,326
    • Self-Funded Residential Dementia Care from £1,326
    • Self-Funded Nursing Care from £1,871
    • Self-Funded Nursing Dementia Care from £1,871

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Manorhey Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restriction on visiting hours.


  • Parking

  • On site parking available.


Manorhey Care Centre Reviews (59)

Total of 59, showing 41-59
9.8

Manorhey Care Centre has a Review Score of 9.8 (9.803) out of 10, based on 25 reviews in the last 2 years. Over all time Manorhey Care Centre has 59 reviews.

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Review from Lynne B (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and attention given to my mum and Manorhey. Everyone is very respectful to mum and help her to be as independent as possible whilst offering help whenever needed. The staff understand that mums dementia can sometimes cause changes in her friendliness, they never take offence
and understand she is always well presented, washed and dressed nicely.

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Review from Susan A (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was unable to complete all the ratings because from the day my father went into the home there was the lockdown. The only downside to the home was not very good communication with my father by telephone, and when I did call it was very noisy in the area where he was able to talk. There was a time
when things were going missing from his room, which was found eventually. It was quite stressful at this time. I never got to see his room to be able to look for items. My father died on 20th January 2021.

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Review from John K (Son of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to say a very big thank you for everything the team do for my mum.
It was just over a year ago that Mum was diagnosed with vascular dementia, at that time Mum was struggling a little with memory but still very active. Mum was still working, she went to church, and she was a frequent visitor to
the bingo with her friends. Then Covid 19 struck and closed down all of Mum's social activities, she was furloughed from work. This had a dramatic effect on Mum's mental health, she became more anxious, more confused and struggled with day to day living cumulating in Mum wondering from her home on regular occasions.
In December 2020 Mum moved to Manorhey Care Home, a decision that was hard to make, but one that I did make because I believed that Mum's health and safety was a priority. WOW! What a difference 8 weeks have made, Mum seems to be enjoying her life again, she has a smile on her face, she has a glint in her eye. Your team celebrated her birthday in style. Thanks for making a difference.

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Review from Dawn W (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Manorhey for some years. He has Alzheimer’s disease. The specialist dementia care has been really good and he is content and comfortable there. The staff team know him well and offer personalised care for his needs. They have been able to notice any small deterioration
in his condition and pass that on to us. I have seen him once during lockdown but have had cards, photos and videos of him to keep in touch. I would recommend the specialist dementia care highly.

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Review from Chris B (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the team at the Manorhey enough for their care and dedication in looking after my dad. Since arriving in November 2020, the team have helped him settle in and provided support for him and our family. I would definitely recommend the Manorhey.

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Review from Lavinia R (Daughter of Resident) published on 21 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was discharged from hospital in July 2020 and went to Manorhey until her death of advanced dementia in December 2020. The care that she was provided with was excellent and gave me great comfort and reassurance that she was being looked after with care and dignity in her final few months. How
the staff interacted with me was also excellent and never too busy to speak to me or keep me informed.

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Review from Trevor E (Husband of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was accepted into the Manorhey Care Home on 5th November direct from hospital after a nasty fall down the stairs. She is looked after by excellent staff who have settled her in very nicely and she is very happy and contented there. She is in very good hands and though I miss her company desperately,
I now know that she is in safe hands.

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Review from David M (Brother of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has severe Alzheimer's and has been a resident at Manorhey Care Centre for several years. Thankfully staff are very caring, compassionate and knowledgeable - always doing their best to reassure my brother. When I’ve visited I am always made to feel welcome and never a nuisance! Video calls
to my brother are available and I’ve found staff do everything they can to make things easy.

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Review from Diane (Sister of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at the Manorhey Care Home for several years and I would like to thank the new manager who arrived at the Manorhey Care Home in August 2020.
Since arriving, she has brought the Manorhey back to the standard of where it should be, which is a very well run care home. Due
to the pandemic, I have not been able to meet her in person but I have communicated with her on the telephone. I think she is doing a fantastic job and I would highly recommend the Manorhey Care Home to anyone who is looking for a care home. The Manorhey is now back on track and has again become a caring and friendly place once again. Thank you to the manager and all the staff for all your hard work, you are making my sister a lot happier and I am sure all the residents now feel the same. Thank you.

Reply from Ursa Virag, Care Manager at Manorhey Care Centre

Thank you for your wonderful review. It means a lot that my staff's hard work, compassion and loyalty is recognised. I hope to meet you soon.


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Review from D R (Daughter-in-law of Resident) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was admitted to Manorhey as a discharge to assess following a hospital admission during the COVID-19 crisis. Sadly she deteriorated very suddenly and was not expected to live. The staff enabled family members to visit to say their goodbyes. As a family, we observed excellent, gentle
and outstanding care to our mother, but the care to ourselves was outstanding. They were compassionate, understanding and generous and exceeded our expectations in every way.

Reply from Ursa Virag, Care Manager at Manorhey Care Centre

Thank you so much for your kind review. It means so much to the staff that their care, compassion, hard work and commitment is recognised. Best wishes to you and your family.


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Review from J M (Daughter of Resident) published on 22 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Manorhey for nearly 10-years. The care, love and support given is outstanding for both my mum and my family. Everyone I came in contact with was always helpful and understanding. They all were a credit to this profession. The surroundings are luxurious and spotlessly clean. I would
highly recommend to anyone looking for dementia care.

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Review from J M (Daughter-in-law of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was placed here as an emergency respite placement due to my father in law's illness. From the first assessment, I felt extremely comfortable about leaving her in the care of Manorhey. The staff, atmosphere and whole experience was really good.
Thank you to you all.

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Review from Sylvia C (Friend of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The friend I visited regularly at all times of the day, was very comfortable, always clean, washed and dressed in freshly laundered nighties and clothes. There were no unpleasant smells in any of the day rooms or bedrooms. Any issues I had over care needs were always addressed to my satisfaction and
the staff were caring and helpful. Always.

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Review from Thomas C (Husband of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident at Manorhey Care Home from May 2018 to April 2019. In that time I was very impressed with the care given and also pleased with the overall standard and the facilities.

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Review from D R (Wife of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the Manorhey to be excellent with a very kind and understanding staff to deal with vulnerable patients and I'm very happy that my wife got a placement there.
Cannot praise them highly enough.

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Review from May G (Wife of Resident) published on 4 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to going to Manorhey Care Centre my husband was in hospital for a few weeks and was not allowed to get out of bed (due to a 'balance' problem and was prone to falling) therefore, he lost use in his legs and arms. Since being in Manorhey Care Centre (which took a while to settle in) he is happier,
talking more, is being taken out of his room to join in activities in the lounge, eat at a table in the dining room and feed himself. All of this is due to the caring and friendly staff.

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Review from J M (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A home that cares for the residents and their families. Although there have been some issues in the past, they have worked hard to rectify these.

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Review from Beryl G (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum became a resident at Manorhey in March 2018.
Amongst other problems, she has Alzheimers, causing severe dementia, hence she was very confused over the early months. Staff were very caring and did their best to reassure Mum and help her to settle.
They also took the trouble to reassure me that
Mum would be cared for and that she would eventually settle in. Activity staff try and persuade Mum to join in activities where appropriate to help occupy her. She has been taken out 3 times during the summer and really enjoyed this. (She walks with a frame and has to be supervised). She has also enjoyed the lovely home gardens through last summer.
Special pureed diet and thickened drinks provided. A few issues but management are always keen to address those.

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Review from Maxine K (Friend of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend who I helped to find the best care home I could has now sadly passed away peacefully,
I would like to thank all the staff and management for the care she received throughout her time there, this also includes the end of life care plan.
All the staff were very caring and professional
so thank you from the bottom of my heart.

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Current Review Score: 9.8 (9.803)

Overview of Review Score

The Review Score of 9.8 (9.803) out of 10 for Manorhey Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.803 for Manorhey Care Centre is calculated as follows: ( (246 Excellents x 5) + (40 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 295 Ratings = 4.803

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Manorhey Care Centre is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Natalie

Natalie Kavanagh

Job Title: Home Manager

Hi, my name is Natalie, I am the Home Manager of Manorhey. I am new to my post and I have been fortunate to have worked at Manorhey since its establishment in 2010.


It has been a pleasure providing care for the local community for the past 14 years and working alongside the NHS Trafford council and wider multi-disciplinary team.


Our purpose is to be a positive inspiration and influence for the people we work with, live with and support.