The home has an open door policy, welcoming friends and family at all times.
If a meeting with the Home Manager is required, please call in advance.
Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.
Free parking onsite.
Otterburn has a Review Score of 9.4 (9.386) out of 10, based on 6 reviews in the last 2 years. Over all time Otterburn has 18 reviews.
Review from Paulette R (Wife of Resident) published on 2 December 2024
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Reply from Lauren Hallas, Marketing and Communications Officer at Otterburn
Hello, thank you so much for your review of Otterburn. We're pleased to hear your feedback on the home and we look forward to seeing you soon.
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Review from M S (Daughter of Resident) published on 21 November 2024
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Reply from Jo Hemmingway, Marketing and Communications Officer at Otterburn
Thank you for taking the time to leave a review. It's always great to hear from relatives that they're happy with the care support provided for their loved ones. We're extremely proud of the team at Otterburn, we'll make sure your kind words are passed on to them.
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Review from Helen R (Sister of Resident) published on 8 April 2024
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Reply from Lauren Hallas, Marketing and Communications Officer at Otterburn
Hello, thank you for your lovely review. We're so glad to hear that your sister is settling in well and that we're meeting her needs. I'll be sure to pass your comments on to the team at Otterburn, it'll make their day!
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Review from Desmond M (Husband of Resident) published on 9 February 2024
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Reply from Jenna Wood, Administrator at Otterburn
Hi. thanks so much for leaving us a review. We're really glad to hear that your wife is well cared for and has started enjoying regular trips out.
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Review from L H (Sister of Resident) published on 16 January 2024
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Review from T M (Daughter of Resident) published on 25 October 2023
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The meeting I had this week helped reassure me that my father is loved and cared for by all members at Otterburn and it is so lovely to see how involved the manager is in his care and activities.
Thank you for looking after my father, but also looking after his family too. When he is happy we are happy. Thank you for your love and kindness.
Reply from Naomi Jones, Manager at Otterburn
Thank you so much for your positive feedback. We're really pleased to hear that your dad calls Otterburn 'home' - that's exactly what we strive for. Thanks for taking the time to write this review. It means a lot to us.
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Review from L R (Daughter of Resident) published on 25 August 2022
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Reply from Jenna Wood, Marketing Manager at Otterburn
Thank you for your lovely review. We're really glad to hear that your Mum is well looked after and you feel comfortable approaching colleagues to discuss her care. I'll pass your message on to the team - they'll be really pleased to hear it.
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Review from John B (Partner of Resident) published on 24 September 2021
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Reply from Jenna Wood, Exemplar Health Care at Otterburn
Hi John. We’re very sorry to hear about your experience at Otterburn. Our mission is to make every day better for the people we support, and we’re sad to hear that you don’t feel like this was achieved at Otterburn. It is very unusual for us to receive negative feedback, so we would be happy to discuss the specifics of what you have written about your experience of the home in more detail. Please get in touch with Mark Rushton, Regional Director of Operations, on mrushton@exemplarhc.com.
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Review from Catherine L (Daughter of Resident) published on 4 June 2021
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Reply from Jenna Wood, Marketing Manager at Otterburn
Thank you for your positive review. We're delighted to hear that your mother has settled in well. I'll pass on your message to the team at Otterburn - it'll make everyone's day.
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Review from M C (Daughter of Resident) published on 29 October 2019
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Reply from Elaine Doyle, Home Manager of Otterburn at Otterburn
Thank you for your kind words – I’ll make sure to share these with my team here at Otterburn. They will be delighted to know how you feel about our care for your dad. It’s our pleasure to support him with the dignity, respect and warmth he deserves. It’s great that you can go on holiday without worrying. We are all looking forward to your next visit.
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Review from Deborah M (Daughter of Resident) published on 25 March 2019
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Review from D P (Husband of Resident) published on 21 December 2018
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Review from Sally B (Wife of Resident) published on 18 December 2018
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Review from Claire D (Wife of Resident) published on 7 August 2018
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Review from Dorothy M (Mother of Resident) published on 21 June 2018
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Review from Natasha H (Daughter of Resident) published on 18 June 2018
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Reply from Caron Williams, Home Manager at Otterburn
Thank you so much for sharing your lovely feedback about the care we are providing for your dad.
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Review from Judith-Ann H (Mother of Resident) published on 14 June 2018
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Reply from Caron Williams, Home Manager at Otterburn
Thank you very much for your kind words - your lovely feedback means a lot to the team at Otterburn.
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Review from Suzanne S (Friend of Resident) published on 28 April 2017
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The Review Score of 9.4 (9.386) out of 10 for Otterburn is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.786 for Otterburn is calculated as follows: ( (55 Excellents x 5) + (15 Goods x 4) ) ÷ 70 Ratings = 4.786
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.6 Points relating to the number of positive Reviews for Otterburn is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 6 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Apr 2019
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Job Title: Home Manager
Hi, I'm Naomi, Home Manager at Otterburn care home in Birmingham.