Ravensdale

Naburn Walk, Whinmoor, Leeds LS14 2DA
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9.9 35 Reviews
  • Ravensdale, Leeds
Welcome to Ravensdale!

Ravensdale is a 20-bed care home in Whinmoor, Leeds, that supports adults living with complex health and care needs.

It’s part of Exemplar Health Care, one of the country’s leading nursing care providers.

Ravensdale isn’t your typical nursing home. It supports people whose needs are often considered ‘too complex’ for mainstream care settings.

The home has a trained team of Registered Nurses, Health Care Assistants, and Activities Coordinators, working across two nurse-led units.

- Bluebell Unit supports older working-age adults (50+) with a primary neurological diagnosis, such as brain injury, dementia, or Parkinson’s disease, alongside one or more secondary diagnoses or co-morbidities. Bluebell has a strong history of supporting people who’ve experienced one or more failed placements, providing stability, consistency, and person-centred care to meet their changing needs.

- Foxglove Unit supports older adults (60+) with a primary dementia diagnosis, alongside a secondary brain injury, mental health, and/or physical disability diagnosis. The environment on Foxglove is thoughtfully designed in line with the University of Stirling’s dementia-friendly guidelines, creating a home that promotes comfort, independence, and wellbeing.

Each unit features communal dining and living spaces, accessible bathrooms, and personalised bedrooms.

The home also has an activities hub, sensory room, and large accessible garden, encouraging people to take part in social activities.

Care at Ravensdale focuses on supporting people to lead fulfilled lives, with a range of activities, entertainments, and trips out.

Please get in touch learn more about the home or make an enquiry.

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Care Provided by Ravensdale

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Huntington's Disease
  • Neuropathic
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Sarah Ibrahim (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (20)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ravensdale

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has an open door policy, welcoming friends and family at all times.


    If a meeting with the Home Manager is required, please call in advance.


    Meal times are protected - there will be no answer to phone calls or the door during these times. Please contact the home directly for information on these mealtimes.


  • Parking

  • There is free parking available on site.


Ravensdale Reviews (35)

Total of 35, showing 21-35
9.9

Ravensdale has a Review Score of 9.9 (9.852) out of 10, based on 32 reviews in the last 2 years. Over all time Ravensdale has 35 reviews.

Overall Experience

  • 29
  • 6
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Review from Jan D (Daughter of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Ravensdale Care Home for just over five months now and I am so glad she was placed here. The staff are so caring and always there to help with her every need. My mum is 95 and has dementia and all I wished for her was a place where she was comfortable and cared for as I couldn't do
it all myself. She has this and so much more.

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Review from C B (Friend of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A close friend of our family was moved over to Ravensdale Care Home from another home. His care needs couldn't be met by the other provider.
Since moving over, we have seen such a change in his mental health.
The facilities, care and management are outstanding.

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Review from D C (Friend of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely, small, homely home, with most friendliest of staff.
Management is great.
Everything is just top-standard.
Very well presented when arriving and in the rooms. Very well looked after and clean.

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Review from P F (Wife of Resident) published on 20 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are excellent. The management team are most helpful and caring. Nothing is too much trouble.

Reply from Sarah, Manager at Ravensdale

Thank you for your review of Ravensdale! We're extremely proud of our team here. They'll be thrilled to hear this feedback.


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Review from Voni W (Niece of Resident) published on 12 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty was admitted due to complex care after many other homes couldn't manage her. It started with the visit, the lovely manager was knowledgable and so approachable and she and her team were available at the weekend. It was a very positive visit and I knew this was the right environment. The home
is warm and welcoming. The team and other staff always appear happy and you can always hear laughter everywhere in the home. My aunty settled immediately and I have never seen her as well and content. The home is clean with no smells and the food is lovely and appears homemade. I was astonished when I visited to always see the same people and I have not seen any agency which is reassuring. I would recommend this home to anyone as my aunty is so happy and content as well as feels like part of the family. She knows everyone by name which is lovely and I feel confident when I leave that she is well cared for.

Reply from Sarah, Manager at Ravensdale

Hi Voni. Thanks for taking the time to leave a review. We're delighted to hear that your auntie has settled well in the home and is happy living here. One of our company values is fun, so it's great that you can always hear laughter - that's exactly what we strive for. I'll pass your review on to the team - they'll be thrilled.


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Review from Leah L (Daughter of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to Ravendale in June 2023. He moved from another home due to his needs becoming more complex. We were nervous about the move but now he is here, it's the best decision we have made for him. He always looks happy, clean and content. The team are wonderful, so happy and jolly, they clearly
love their jobs. They are always so welcoming. We feel so content with Dad being here.

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Review from Sophie F (Granddaughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has always gone above and beyond for my grandad, by always being kind, caring and thoughtful. The care is very much person-centred care which is everything and more to us all!

Reply from Sarah, Manager at Ravensdale

Hi Sophie, thanks so much for taking the time to leave a review. We're so happy to hear that everyone goes above and beyond for your grandad - that's exactly what we strive to do. I'll share your feedback with the team, who will be thrilled.


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Review from Suzanne F (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Ravensdale for four months now and whilst we have lots to worry about with is health we are confident in the care he is receiving. The staff from day one have been supportive to not only my dad but to all of our family. They really do go the extra mile and it is very much
appreciated.

Reply from Sarah, Manager at Ravensdale

Hi Suzanne, thanks for taking the time to leave a review. We really appreciate the feedback and are really pleased to hear that you're confident in the care our team provides. We're always here for you and the family, whatever you need.


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Review from Michael F (Son-in-law of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the staff very knowledgable, caring and attentive. Pleased they treat their patients with dignity and respect.

Reply from Sarah Ibrahim, Manager at Ravensdale

Hi Michael, thank you for taking the time to leave a review for Ravensdale. We're extremely proud to hear that you've found our colleagues to treat people with dignity and respect. Our team will be thrilled to hear this. If there's anything else we can do to make your experience even better, please get in touch.


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Review from James F (Grandson of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like how the carers interact with my grandad. In particular, I like how much patience they have with him. I like the fact you can decorate your room as you wish and request food that you like. I also think he has plenty of opportunities to go out and join in activities if he wishes.

Reply from Sarah, Manager at Ravensdale

Hi James, thanks for taking the time to leave a review. Our team will be thrilled to see this. We're really glad to hear that your grandad has lots of opportunities to go out and do activities if he wishes - this is such an important part of promoting good physical and emotional well-being and something we really focus on. We love working with families to enhance our activity provision, so if you have any ideas, please get in touch.


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Review from Alex T (Husband of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team work hard to make sure my wife is cared for every day. The nursing team have put time and effort into understanding my wife's medical needs, as well as her care requirements. I have been delighted to see my wife settle and be happy to be a resident at Ravensdale. At the initial stage,
managers said my wife should feel at home on-site, which has been delivered.

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Review from Janet G (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad wanted to end his days at home but sadly this was not possible. Consequently, my dad was not a willing resident. We really did not want Dad going into any care home either.
I had quite a few conversations with the manager who understood the family’s concerns. She also understood the impact
it had on the family having to put our dad in a home against everyone’s wishes. I had many sleepless nights over this.
I can honestly say our fears were all unfounded. My dad was treated with great respect, care, compassion and dignity. Anything we asked for Dad was provided. He was kept clean and his dietary needs catered for. I didn’t lose any sleep over how Dad was treated or cared for. Staff were very helpful, respectful and polite and I have no doubt this was always the case when family were not around.
The manager's door was always open if I needed to talk. She is very knowledgeable, understanding, lightens the mood, but also compassionate.

Reply from Jenna Wood, Exemplar Health Care at Ravensdale

Hi Janet, thank you for your review. We can't imagine how difficult it must have been for your dad and family. We're really glad to hear that your fears were unfounded. We're incredibly proud of the amazing team at Ravensdale - they'll be thrilled to see the difference they've made for your dad and family.


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Review from R E (Niece of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean, very friendly staff who are lovely and caring. Have never seen my auntie so well. I am so happy my auntie is well looked after. It made my day seeing her so happy and looking very well thanks again.

Reply from Jenna Wood, Marketing Manager at Ravensdale

Hi. Thank you so much for your five-star review of Ravensdale. We're so glad to hear that your auntie is well looked after at the home. I'll pass your review on to the team - they'll be thrilled.


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Review from Rebecca R (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had our quarterly review today with the nurse and advocacy support. A special mention to the Advocacy Support lady for her extra input to my dads care at Ravensdale. Ideas and suggestions she gave were a great help.

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Review from A H (Sister of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at numerous care homes, this one is top of the list, my sister has been a resident since the beginning of December 2018. Such a wonderful, warm, welcoming, friendly atmosphere.


All the staff are understanding, very helpful and always friendly, nothing is ever too much trouble.


My

sister is very happy here and feels very much at home. The staff are very professional and attentive towards my sister's needs.


The facilities are exceptional and the food is delicious, having sampled it numerous times myself.


The management team are alway son hand to help with any problems.


My mum and I are so happy to have found this place, it is absolutely wonderful.


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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Ravensdale is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.852 for Ravensdale is calculated as follows: ( (314 Excellents x 5) + (50 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 366 Ratings = 4.852

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ravensdale is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Sarah Ibrahim

Job Title: Home Manager

Hi, I'm Sarah, Home Manager at Ravensdale care home in Whinmoor, Leeds.