Bromford Lane Care Centre

28 Fairholme Road, Washwood Heath, Birmingham B36 8HP
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9.4 107 Reviews
  • Bromford Lane Care Centre, Birmingham
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Care Provided by Bromford Lane Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 116 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Judith Williams (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (116)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Bromford Lane Care Centre Reviews (107)

Total of 107, showing 1-20
9.4

Bromford Lane Care Centre has a Review Score of 9.4 (9.381) out of 10, based on 42 reviews in the last 2 years. Over all time Bromford Lane Care Centre has 107 reviews.

Overall Experience

  • 74
  • 24
  • 1
  • 2
  • 6

Date Published

107
5
14
41
66

Review from Alan G (Son of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was a resident between Dec 24 to Mar 25 on an emergency bed.


During his stay here the staff have been lovely to my dad and treated him with nothing but kindness.


I would like to say a special thank you to " S" and "D" from management for all their guidance and support. This process is

totally new to me and they have been a great help.

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Review from Andrew P (Son of Resident) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am aware that placing a loved one in to care is an incredible emotional decision so wanted to update that review which i hope gives some comfort to this placing loved ones at BLCH. The care, the catering, the support staff & care workers remain above and beyond excellent. My father has been at the
Home since 5/24 & I personally, & as a family cannot fault the care & respect shown to my father. The daily activities are engaging & appropriate for those suffering with dementia, the staff know my father & the other residents by their names & engage with them in a thoroughly appropriate way, they show great respect to all residents & are supportive & respectful of the family on each visit. From the Home manager to the catering team, care staff, nursing team, facilities team, housekeeping & catering staff ( the food is excellent!! ) I can only give the highest possible rating

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Review from J H (Mother of Resident) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am writing to formally raise serious concerns regarding the welfare of residents and the severe lack of staffing at Bromford care home which is resulting in patient neglect and putting lives at risk. The level of care being provided is unacceptable, and I am particularly disturbed by an incident I
witnessed on Mar 7, 2025, that exemplifies the gravity of the situation. Incident on Mar 7, 2025 - Elderly Woman in Critical Condition Due to Neglect. On this date, I was visiting my mother, who is currently residing at your facility for assessment. Residents Left Unattended for Long Periods - Patients who require assistance with mobility, toileting, feeding, and medication administration are often left waiting for unacceptably long times, leading to distress, discomfort, and potential health Medical Emergencies Not Handled Promptly - As evidenced by the incident on Mar 7, even critical situations are not addressed with the urgency they require, putting lives at risk.

Reply from Maggie McCaul, Regional Support Manager at Bromford Lane Care Centre

Thank you for bringing your concerns to our attention. We deeply regret that anyone has a negative experience at Bromford Lane Care Centre. We take your feedback seriously. To assure you, the incident in question was fully investigated, and we ensured that feedback was provided to families involved, as well as to the relevant official bodies. Our review confirmed that all procedures were followed at the time. We take pride in ensuring that residents are safe and well cared for, and we can confidently say that no resident was placed in danger during the event at Bromford Lane Care Centre. As part of our review, we also re-examined the staffing levels, and we found that sufficient staff were present on the unit, as confirmed by our staffing model and checked rotas. Despite the incident, all safety protocols were adhered to, and we are committed to ensuring that this continues going forward.


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Review from Adele O (Daughter of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have known the residents and staff at Bromford Lane for about 4 years. I'm always surprised by how caring and engaged the staff are with the service users and friends/family. We are often offered tea and biscuits and welcomed.

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Review from L F (Daughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to all the nursing and care staff at Bromford Lane Care Centre for the care provided to my mum.
Mum stayed in an EAB (enhanced assessment beds) capacity on her journey towards a permanent placement elsewhere nearer her family. I was initially concerned about this extra step in the process
but I can honestly say that Mum's condition improved significantly during her stay there.
Because of the EAB capacity, Mum had access to NHS physios approximately three times a week who were fantastic with Mum and aided in her rehab from receiving all care in bed to being able to sit out and engage again. I can't thank them enough for that.
Thank you to the managers of the EAB who went above and beyond, providing an appropriate recliner for Mum to make this huge improvement possible. It has been a difficult time for Mum and seeing your genuine enthusiasm about each step in her improvement won't be forgotten - thank you.
Thank you to another member of staff, in particular, for helping us when things weren't running smoothly and for your kindness.

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Review from J H (Daughter of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to Bromford Lane Care Centre, especially the nursing unit for the care they provided to my mum over the last 4 1/2 years that she was with you until she sadly passed away in May. You became Mum's Bromford family when her family couldn't be with her and we knew she was in safe hands. Mum was
happy with you and made friends and it was lovely to watch the videos with her taking part in the activities, especially the sing-alongs. Thank you all for caring.

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Review from Steven B (Son of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time we have ever used a care home so I have nothing to compare it to but our experience has been very positive, it seems the care workers have an incredibly difficult job but they do it with care and compassion and most importantly, with kindness. I have spent over 2 hours there every
evening for the last couple of weeks and in that time, my mom has got a lot better and will be coming home on Thursday. I hope we don't have to use a care home in the future but if we do I would be very happy to use Bromford Lane Care Centre. Thank you to all the staff.

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Review from P C (Mother of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with my daughter's care.

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Review from Jean H (Sister of Resident) published on 15 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My brother had a previously arranged cardiology appointment at the hospital on 3rd May, when he was resident. I rang to arrange for him to be taken - but he wasn't! I only found out when the consultant's secretary rang later, and arranged an alternative appointment. I haven't had any explanation of
why this didn't happen. In June, he was notified that he needed a Covid booster jab. I notified the home, and it was being referred to the visiting GP the next day, I was assured. When I checked with my brother at the weekend, nothing had happened, so he missed the deadline.

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Review from David S (Son of Resident) published on 14 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mom came to Bromford Lane Care Centre from hospital. She came there to be assessed. Even though Mom didn't want to be there, the staff made her very welcome. The staff took Mom outside for a cigarette whenever they had time which she liked. We were happy with the care and compassion that was given
to Mom. We couldn't fault anything at the home and thank everyone for what they did for Mom.

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Review from Mandy B (Daughter of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can I just say what an outstanding home for my father, the team of management and care providers go above and beyond to make my father feel safe, secure and very much valued, I couldn't have wished for better care.

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Review from Alma P (Wife of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this care centre to be clean and well run.
The staff were friendly and helpful and attentive to the needs of the resident.

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Review from Stephen S (Son of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for the care given to our mother by all the staff. We are especially thankful to the manager who organised taking our mother to see her husband in hospital at very short notice, following his end-of-life diagnosis, as well as the care assistant who dropped everything to take her there
and stay with her. This level of care exceeded our expectations and was very much appreciated.

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Review from Luke C (Brother of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great. Good. Helpful.

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Review from Nicola O (Daughter of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my dad is content and cared for by the staff. They make a point of keeping us posted on Dad.

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Review from C H (Granddaughter of Resident) published on 8 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Overall experience has been poor.
1. Loss of dentures.
2. Left undress in urine.
3. Left in undignified ways in uncomfortable positions.
4. Having to chase staff to carry out personal care/continence care.
5. Patients just left.
Unfortunately, for a patient at end stages of dementia, the care
is not good enough.

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Review from Amanda T (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was transferred to Bromford from hospital in May 2023 after being diagnosed with vascular dementia and having limited mobility. The management of Bromford are exemplary as, after a traumatic start (transfer from hospital was not handled well), everything that they promised was carried through
and implemented. The staff and management at Bromford are always supportive and helpful and any issue is handled and resolved quickly.
Following lengthy local authority paperwork and negotiation, the management team at Bromford were always supportive and offered invaluable advice and guidance.
My dad is settled and didn’t want to leave when given the choice as the care he receives is fantastic. There is an activities team on site who arrange activities and special events every day to ensure that residents are included and stimulated.
Whilst we would prefer my dad to be well and at home, the care he receives at Bromford is amazing and the team look out for my mom’s welfare too, which is invaluable.

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Review from Courtney M (Son of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad was here for 2 months after being discharged from the hospital with dementia. It is shocking they have a good rating. I waited over 15 minutes to get in once and had to call them to say I'm at the door. There is an office with a window which can see you arrive at the front door and many times
they see me buzzing and just let me wait before they come out to let me in. When they eventually let you in they don't even say hello, just open the door and walk off. I asked one of the workers what's it like working here and she said "It is bad" I wish she lied but she couldn't even do that for me. My dad fell a lot when he first got there and had bruises, they said he was trying to sit down and missed the chair. It's hard to say if they were abusing him or not because he would do this sometimes but they should be helping him sit down. The food is worse than school dinners. They don't do any activities, they make them all sit in the lounge all day while heavily drugged up. They lost many of his items.

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Review from D M (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had an excellent experience at Bradford Lane. The staff are all very friendly and willing to discuss the process of assessment. I feel that Dad is very well looked after and is very safe.

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Review from P Y (Wife of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Christmas was always going to be different this year for all of us. We were anxious and not sure if we'd even feel 'Christmassy', how wrong we were! The effort to transform not only the entrance hall but all areas into a wonderful, festive, cosy 'home from home' was quite staggering. Christmas day every
single member of staff ensured that residents and their families had special memories to treasure. The arrival of Santa with a personal gift for residents we found especially touching. A superb team effort, led by a management team who care passionately.

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Current Review Score: 9.4 (9.381)

Overview of Review Score

The Review Score of 9.4 (9.381) out of 10 for Bromford Lane Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.381 for Bromford Lane Care Centre is calculated as follows: ( (343 Excellents x 5) + (74 Goods x 4) + (24 Satisfactorys x 3) + (8 Poors x 2) + (39 Very Poors x 1) ) ÷ 488 Ratings = 4.381

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bromford Lane Care Centre is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Bromford Lane Care Centre

What types of Care is Bromford Lane Care Centre registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bromford Lane Care Centre provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Bromford Lane Care Centre have?

There are 116 Single Rooms.

What are the Facilities & Services at Bromford Lane Care Centre?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bromford Lane Care Centre to the centre of Birmingham?

3.4 mile(s) as the crow flies, distance by road may be significantly further.