Review from P Y (Wife of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience

Christmas was always going to be different this year for all of us. We were anxious and not sure if we'd even feel 'Christmassy', how wrong we were! The effort to transform not only the entrance hall but all areas into a wonderful, festive, cosy 'home from home' was quite staggering. Christmas day every

single member of staff ensured that residents and their families had special memories to treasure. The arrival of Santa with a personal gift for residents we found especially touching. A superb team effort, led by a management team who care passionately.

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Review from Paul B (Friend of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience

My friend lives here. Great care home.

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Review from Z S (Friend of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience

My friend has been at Bromford Lane Care Centre since 2022, she enjoys the meals, activities shows and bingo games. She loves the supermarket trips and having freedom to choose shopping. Really goo idea to do the supermarket trips. No complaints from me, lovely setting, nice staff.

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Review from S P (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience

While my dad has been in the home, he has had care he needed and help with health when he was ill, all his family were made welcome, his doctor explained his situation to us all. Whenever there were drinks for the residents, we were all given one. Even when he was ill they still tried to maintain his

food and drinks and medication, even when he tried to push them away.

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Review from Madeline P (Wife of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience

When my husband was ill last month, every kindness was given to us, his relatives. We were given time, food and pillows, duvets, anything we asked for my husband has been treated with understanding and tolerance.

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Review from B L (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience

My mom has been in this facility for four years and her care has been exceptional and the staff are so helpful and would recommend the home to anyone.

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Review from J L (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience

I am extremely thankful of the EAB staff for looking after my father, I know he was difficult. EAB staff went above and beyond to care for him. The home is always smelling nice and clean. It's never been too much for the EAB manager/deputy to support my father's long-term placement, he is now settled,

they were always free to help out when we need. I would recommend the home. Thank you Bromford Lane Care Centre, EAB team.

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Review from Dawn R (Niece of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience

My aunt received wonderful care whilst she resided at Bromford Lane Care Centre, the management is very helpful and welcoming. The staff are very caring. Would recommend.

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Review from K C (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience

Happy with the activity events, 2023, they encourage all residents to take part.

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Review from S K (Friend of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience

On my visit, my family friend was comfortable and content. Staff were very pleasant and the home/room was very clean.

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Review from Tim G (Grandson of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience

My grandad is here on a temporary basis and seems to be being looked after.

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Review from Howard M (Son-in-law of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience

Very friendly, hardworking staff.

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Review from Reeve C (Brother of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience

Care and attention for my sister couldn't be better. She has dementia and can be quite a handful but the staff treat her with great patience and care.

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Review from Tony T (Partner of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience

My partner has been a resident at Bromford Lane Care Centre for over nine months and after a difficult start, he has settled in very well mainly due to the caring and patience of the staff and management involved in his care and general well-being.
The meals and accommodation etc. are excellent but

it is only recently that I have become so aware of the many activities provided by the activities co-ordinator and others.
I was there for an hour today with my partner at the Halloween party organised solely for the entertainment of the residents and relatives etc. and I was so impressed with the way it was organised and presented with karaoke, costumes, party hats/masks and lots of dancing. Residents' faces lit up when they were asked to get up and dance or take the mic and sing. The word inclusiveness was made for times like this with everyone encouraged to take part (only if they wanted to which the majority of this well-attended event did).
Well done and thank you.

Reply from Harry, RD at Bromford Lane Care Centre

Tony - what an exemplary review and so kind. Thank you! We have a dedicated team and we are proud that there efforts are recognised.

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Review from Mike S (Son of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience

As a retired GP, I have come across a number of nursing and rest homes, and the care I saw for my father for the 12 months to June 2023 was second to none.
Carers took as much time with him as he needed when he was struggling to feed, kept him comfortable when he became bedbound, and the whole demeanour

of the unit was one of genuine concern for his well-being.
Even when he was brought back from the hospital as an “end of life”, his carers did all they could to nurse him back to health.
I felt confident on days when we couldn’t be there that he was in the best of hands.

Reply from Sean Devine, Regional Service Manager at Bromford Lane Care Centre

Mike, thanks for taking the time to review the home; the team and myself are all thankful for your kind, considerate words - it's very much appreciated.

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Review from D N (Son-in-law of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience

Mom was moved to Bromford Lane for assessment (EAB), whilst there she was treated very well. As she has dementia the care and nursing staff were always compassionate and caring. The room she had was clean and bright with a wonderful view of the garden, which had an Avery and a chicken coop, which Mom

loved looking at. The quality of the food was superb, with consistent encouragement given to Mom to eat. She was always dressed in clean clothes as the home's laundry service was superb. The nursing staff looked after Mom very well and were always available to discuss her progress. Mom was looked after very well and I fully recommend Bromford Lane.

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Review from Jean C (Partner of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience

I am writing to complain about Bromford Lane Care Centre.
My partner was taken to the care home from hospital, I thought he was going for a few weeks so we brought him clothes he had at the hospital. The next day, I took a bag of clothes, I never saw those clothes again, I was very upset, so was my

partner. Complained to the staff and the manager, I was offered £50 which I accepted. Manager ignored me. Was treated very badly.

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Review from C S (Niece of Resident) published on 29 May 2023
Submitted via Website • Report

Overall Experience

My aunty went to Bromford Lane Care Centre from hospital, she wasn’t very well. From the moment she went there, the care home staff were kind and helpful. They provide a caring environment and are always supportive to myself and my aunty. The staff are friendly and approachable. It’s a lovely care home;

a clean environment with comfortable rooms and en-suites. They provide fresh, healthy meals for the care users and offered me refreshments. The staff showed a good understanding of my auntie's needs and were always available to provide support. There is parking available and lovely outside gardens. My overall thought of Bromford Lane Care Home was that the staff worked hard and it showed. They provided a caring environment to the care users and that was really good to see. I would definitely recommend this care home to others.

Reply from Sean Devine, Regional Service Manager at Bromford Lane Care Centre

Thanks for taking the time to review the home, the team and myself are all thankful for your kind considered words.

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Review from Christine H (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience

My mom's care home was suddenly closed and Mom was sent to Bromford as emergency and temporary accommodation. She was very well received and looked after by staff and management.

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Review from S B (Daughter of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience

Excellent care from all staff who tended to our relative. Friendly, helpful staff encountered everywhere in the building. The care our relative received was excellent- care is given with kindness and professionalism. Would recommend from our experience. Nothing too hard to do for our relative and excellent

communication regarding all aspects of care. Witnessed kind, thoughtful care being given to others in the communal area when we visited eg way the residents are spoken to, how food/drink is served. Keep up the excellent work. It is well run and managed - evident to us for sure.

Reply from Sean Devine, Regional Service Manager at Bromford Lane Care Centre

Thank you so much for your review. We will share your thoughts about our home with the staff teams.

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Bromford Lane Care Centre

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