Review from Julie C (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience

Room dirty, personal items missing, staff unaware of where these items have gone. Staff do not communicate with each other. Dads had many falls even though he cannot get out of bed, several bruises to which the staff know nothing about. Dad is in the later stages of Alzheimer’s, therefore, cannot communicate

with us so we have to rely on staff providing information which usually is two different stories. Dad cannot feed or drink himself and on visits, we often find no drink available to him and have to ask for these items, he is usually very thirsty so I doubt he even gets a drink due to the short staff situation which is always being used when questioned. The phone rarely gets answered so unable to see how Dad is doing. When I enquired why Dad was left in bed all the time, I was told they didn’t have enough staff on to get him out, so I guess this applies to his meds, eating, drinking and personal care on most days. The list is endless on faults with this home.

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Review from J V (Daughter of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience

Dad has been at Bromford for 3 years now. He is well cared for and was well looked after during the covid pandemic.

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Review from Keith D (Stepson of Resident) published on 21 May 2021
Submitted via Website • Report

Overall Experience

Have found the Manager and her team as well as the Clinical lead there to be extremely helpful in dealing with my Stepmother, nothing is too much trouble for the Care home and I highly recommend, this care home.

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Review from Sean M (Nephew of Resident) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience

I am really pleased with all the care and attention that was given to my uncle. The staff could not do enough for him and always made me welcome when I visited him.

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Review from S W (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience

The staff were really helpful, however, overall I feel the care home is short of staff and that shows with the one to one care you can give to someone.
Since moving my dad, he is now both walking and smiling. You were happy to just leave him in his room, he lost so much weight there.

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Review from Susan M (Sister of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience

My brother settled straightaway which shows how kind, considerate and friendly the staff are.

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Review from Jayne F (Daughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience

My mom has been very ill and is now on end of life care. The staff on the dementia ward are so caring to my mom, I cannot fault her care.
All the staff in the home are always there if you need to speak to them about anything.

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Review from Stephen W (Son of Resident) published on 19 December 2018
Submitted via Website • Report

Overall Experience

Thank you so much for looking after my mom whilst with yourselves. Thank you so much for your caring and love shown to my mom.

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Review from D E (Niece of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience

Bromford Care Home is easily accessed via the no.11 bus. Our uncle was admitted to the Kimberley EAB unit and from day one the staff have been really welcoming. They have listened to and responded to our requests pertaining to our uncle. The staff handle continence care with dignity and he is washed

and dressed in clean clothes every day.
Our relative seems to be settled. The staff have worked with him to improve his mobility, as this was greatly reduced following hospital discharge. He has gained a little weight and looks well. The staff prompt him to eat at meal times as well as providing regular snacks in between.
The management staff make time to discuss concerns and this has put our minds at ease. We are pleased to have our uncle in this care home because we believe that they care for the residents, who are kept safe and secure.

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Review from Edward B (Husband of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience

I have found Bromford Lane Care Home to meet all of my needs and expectations at what has been a difficult time. The transition was made smoothly and without fuss. I feel I can talk to all members of staff about my wife and her needs and notice that they are all attentive and treat residents with respect.

I feel my wife is well looked after and think this was an excellent choice.

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Review from David B (Son of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience

My dad has been in Bromford Lane Care Home since August while sceptical at first I feel the care dad has received has been good. The carers are approachable and treat dad with dignity. My dad has challenging needs and until we can find a suitable care home close to my mom and our family, I'm happy for

my dad to remain at Bromford Lane Care Centre.

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Review from D T (Brother of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience

Excellent care and support to my brother. Very professional staff who show dignity and respect towards all residents. Very friendly staff team, management is excellent and support families also.

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Review from Janet H (Friend of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience

My best friend is a resident of Bromford care home. She is extremely happy and settled there. The staff are excellent and very caring. The home is lovely and well maintained. The rooms are bright and cheerful. Staff are very friendly and helpful and have answered any questions and worries we have had.

I would strongly recommend this home to others without reservation.

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Review from Pamela M (Friend of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience

My friend was in hospital and needed a nursing home for her onward care. Five homes assessed and refused her. Bromford Lane has accepted her and welcomed her. The staff are extremely helpful and caring. During a very difficult period, they offered and gave excellent service to both my friend and I.

She was admitted on 31/08/18 and the care and support she has received has been wonderful.
We cannot thank the management and staff enough. The company is lucky to have such a brilliant team.

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Review from Lorraine H (Daughter of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience

My dad has been admitted to the dementia ward. My daughter, my grandson, 14 weeks old and myself visited my dad over the weekend.
Even though he is staying there for a short time he is very settled even though he naturally wants to go home.
He told us the staff are lovely and the food is good.
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cannot thank all the staff for making us feel really welcome.
I work in the care sector and felt that I need to say a big thank you to all the staff for their kindness and all their hard work.
Thank you from a grateful daughter.

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Review from G Y (Son of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience

On behalf of my father, we as a family would like to thank all the staff and management for the care of my father during his time at Bromford care home. I would like to thank the staff that were involved in the last few hours before my father's passing as I know my father would have appreciated that

these staff members were there at the time. I would just like to finish by saying a massive thank you to all the staff and management.

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Review from Angus M (Son of Resident) published on 4 June 2018
Submitted via Website • Report

Overall Experience

My lovely dad had been in a Hospital for an extended period and was placed in Bromford Lane Care Home. It wasn’t near our home and we were concerned as to its location and told that private was best and to avoid. No other home could take my dad due to his needs. He started on the dementia floor but

quickly moved to nursing care. The level of true care, consideration and lovely staff members was so reassuring. As he quickly moved to end of life, the staff were the most heartfelt caring people you would want at the worst time in your life. They truly looked after my dad and those facing it, in my mum and us. To those staff I thank you and for staying past your hours to give us the best service, you were selfless and a true testament that people still care. For my experience I rate you as wonderful, thank you.

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Review from J R (Sister of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience

I find the staff excellent, very friendly and courteous. The residents I think spend too long in front of TV. When fully staffed things work well but when there is a shortage, it doesn't and the staff have to work hard to fill in when and where needed, but overall it is a well-run home, which my bother

is happy with and as long as he is happy so am I.

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Review from Roy W (Friend of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience

Very professional and caring staff who seem totally committed to their patients. My friend is extremely well cared for, showered daily, good food provided, lovely comfortable and warm room and family are being kept well informed of my friend's condition and ongoing treatment. As an independent living

retirement home manager myself, I can recommend what I've seen at Bromford care home as outstanding.

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Review from Lorraine H (Daughter of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience

My father is a fairly new resident, admitted as "high risk" as he now can't do anything for himself and needs around the clock care. I travelled up from London with feelings of sadness and trepidation following his admission to Bromford Lane but was overwhelmed by the care and support that he has been

receiving. I met nurses and carers and saw first hand the care that he has been receiving. Lunch was served and looked excellent (good old Sunday roast) not that my dad could eat much and when we asked for ice cream and soup it arrived promptly and without fuss. In addition, I found the décor of the halls, TV room etc to create a real "home from home" environment. The rooms were spotless and yes clothes do go missing but usually get retuned as long as you label everything. These are my first impressions but I returned to London feeling as content as I could that my dad is in the best place that he could be and I will be a regular visitor.

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Bromford Lane Care Centre

Care Provided by Bromford Lane Care Centre

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