Review from Edwin H (Son of Resident) published on 28 February 2018
Submitted via Website • Report

Overall Experience

My Mother has been a resident at Bromford Lane Care Centre for approximately 6 years, she suffers from acute Alzheimers and her condition has obviously deteriorated over time. The management and staff are dedicated and caring who have assisted both my Mother and our family over the years, providing

clinical and mental support, the simple fact that we have been happy for my Mother to be cared for in Bromford Lane for 6 years should speak volumes for the home itself and the services it provides under very difficult and challenging circumstances, we would not leave her anywhere for 6 days never mind 6 years if we had the slightest doubt over the home or its environment. We should point out that there have been challenges along the way, but with clear and concise dialogue between the home staff and relatives every problem has a solution, and so far every solution has provided a successful outcome. We strongly urge anyone looking for a care home to visit and see for themselves.

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Review from L M (Sister of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience

My sister was admitted to Bromford Lane Care Centre just over two and a half years ago because she was terminally ill. The manager has always been available to talk to and provided a very caring approach to my sister's needs. Sadly on the 8th November 2017, my sister past away. Bromford Lane Care Centre's

nursing unit were absolutely fantastic in caring/providing her palliative needs. The staff were extremely kind and compassionate which enabled my sister to die peacefully and with dignity. Their support also extended to the family - nothing was too much trouble. We could not have chosen a better place for my sister's care.

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Review from Theresa L (Wife of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience

Since moving here, my husband has gained a new lease of life. He is happy so we are happy. He loves the staff, the food, everything.
The family are extremely happy with the spaciousness of the home, the level of care given and the amount of varied meals that are given, from breakfast through to tea

time.
The only thing I would say that needs improvement is having the phone answered more quickly.
The staff keep you informed of everything you need to know and are always ready for a laugh. I feel like moving in here myself.

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Review from Rachelle H (Granddaughter of Resident) published on 29 August 2017
Submitted via Website • Report

Overall Experience

They need to go back to basics to learn how the residents should be cared for and there is very poor manual handling by the majority of staff.
Staff could do with educating themselves on how to deal with dementia patients and not use phrases like 'he is a nasty man' as I found this both unprofessional

and upsetting for the family.
The amount of clothes that managed to get lost here was unbelievable also hearing aids and glasses seem to go missing on a regular basis and also personal shower gels are used for other residents.
They seem to lack giving care and compassion at this difficult time (4 weeks assessment). My grandfather lost so much weight whilst being a resident at this "care" home, not to mention how dehydrated he was I've never seen him so happy for me to have a bottle of water in my hand. Ensuring a residents nutrition is met is vital.

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Review from F A (Husband of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience

My wife has been a resident since 23.03.2017 and I have found the management and staff are very approachable and always willing to help me.
I know they treat residents with dignity and go the extra mile to ensure their safety and comfort.
The cleaning staff do an excellent job keeping the unit to

a high standard in all areas.
The food is varied and always prepared.
Hot and cold drinks are readily available to the residents.
In my opinion, Bromford Lane Care Centre is well run and meets the standard I would expect.
I would recommend Bromford Lane Care Centre to anyone looking for a care home.

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Review from Stephen A (Son of Resident) published on 9 August 2017
Submitted via Website • Report

Overall Experience

I would just like to thank all the staff at the Bromford Lane Care Centre on behalf of myself, my father and my mother who spent nearly a month in the home. My mother was so well looked after by all the staff and the medical nurses and staff. It was quite emotional when my mom left the home on her last

day on the 31.07.17 to move to her permanent residence. Every time I left the home I could always relax at home knowing that my mother was in very safe and capable hands and would be well looked after. Please pass on our thanks and appreciation to all the staff who my father and myself could rely on 100%. Thank you so much. Thank you all from our family.

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Review from Trudy B (Power of Attorney of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience

This care home is excellent. The staff are so helpful, friendly and very supportive.
There are a lot of activities for the residents to enjoy and take part in.

The food is outstanding and presented well.
The home is very clean and tidy. They even have a resident cat which the elderly love to bits!

A very good idea!!!

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Review from D C (Son of Resident) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience

Staff well motivated, well disciplined with good morale. Myself and the rest of our family found/experienced the Bromford Land Care Centre to be a friendly, warm, welcoming place with every one of its staff and support workers treating each and every one of its residents, patients and visitors with

unfailing compassion, kindness and patience among a lot of other good qualities.
In other words, the residents/patients are all treated with the dignity and respect that we would all want for ourselves including our nearest and dearest when old age makes us so vulnerable.

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Review from Gillian C (Partner of Resident) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience

Care exceptional. Cleanliness very good. The staff outstanding, very caring and couldn't do enough.

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Review from J B (Son of Resident) published on 14 April 2017
Submitted via Postal Card • Report

Overall Experience

My late Monther (died 30/1/17) received excellent care from caring, diligent and hard working staff.

I was (as my mother's main contact) always kept informed about any issues and concerns regarding my Mother's complex needs.

First rate - 10 out of 10.

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Review from V M (Wife of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

As a family, we are very happy with the care of my husband. The staff are very helpful and kind. We can rest when we are not with him knowing he is safe.
We cannot thank the manager and staff enough.
Thank you.

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Review from Allyson W (Daughter of Resident) published on 23 March 2017
Submitted via Website • Report

Overall Experience

My mother was admitted to an EMA bed at Bromford Lane Care Centre in February 2017 for 4 weeks, she has been extremely well looked after and I think she is disappointed to be leaving as the staff have been kind and caring during her stay on the ward.
My mom at first was finding it hard to adjust

to going into a care home but she now knows that there are care homes out there where people are kind and she won't feel alone again.

Big thank you to all the staff on the EMA ward.

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Review from Lucy B (Granddaughter of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience

Staff are excellent at their jobs, management are always on point with staff, cleanliness and any raised complaints.

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Review from Graham S (Son of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience

The staff are very friendly and helpful. The take very good care of all the people in their care with no exceptions.
Not forgetting the cleaners and cooks for their good contribution to a happy home.

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Review from Dorothy B (Wife of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience

My dear husband sadly passed away. He had to go to hospital but his wishes were that he returned to Bromford Lane Care Centre and Bromford agreed to have my husband back. He spent his last week being cared for by such loving staff. He was so comfortable and his passing was so peaceful. I can and will

never forget the professional support and love and kindness to my husband. It gave me peace of mind at a very difficult time.

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Review from TE (Husband of Resident) published on 15 November 2016
Submitted via Postal Card • Report

Overall Experience

All care staff are excellent and always greeted with a smile. The commitment the staff show is 100% and worth their weight in gold. This is not just confined to the unit my wife is on, but throughout the whole home, from the kitchen, laundry, and cleaners.

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Review from Sandra P (Daughter of Resident) published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience

Our Dad has been here for the past 4 weeks on the EAB Asessment Unit. Both my sister and myself were very apprehensive at first but we soon realised how nice and helpful everybody was. Dad settled in less than 24 hours. The staff were so kind to Dad and also to my sister and myself. Everywhere is spotlessly

clean, tidy and no horrible smells. The food is amazing and plenty of it. It is such a shame there are no permanent vacancies available as we would love dad to stay here. A huge thank you to all at the home.

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Review from Philomnea C (Mother of Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience

I think it is a lovely home they look after my daughter very well. I can stay with her if I want to they make you very welcome.
The manager is very easy to talk to. I would give them 10/10

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Review from Maureen B (Daughter of Resident) published on 2 November 2016
Submitted via Website • Report

Overall Experience

Mum was well cared for in this care home both for respite care and residential care. Thank you. There was a small problem of dealing with Dad who, despite being an older person, isn't incompetent. We only removed Mum from this care home so she could live closer to home.

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Review from Raymond B (Son of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience

During the course of mums care at Bromford Lane Care Centre, we found the staff and management always prepared to go that one step further to ensure her comfort and wellbeing was always a top priority. In her final days their care has been exemplary, therefore we have every confidence in recommending

their care and services to anyone.

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Bromford Lane Care Centre

Care Provided by Bromford Lane Care Centre

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