Bromford Lane Care Centre

28 Fairholme Road, Washwood Heath, Birmingham B36 8HP
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9.5 108 Reviews
  • Bromford Lane Care Centre, Birmingham
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Show Bromford Lane Care Centre on the Map

Care Provided by Bromford Lane Care Centre

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 116 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Judith Williams (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (116)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Bromford Lane Care Centre Reviews (108)

Total of 108, showing 101-108
9.5

Bromford Lane Care Centre has a Review Score of 9.5 (9.467) out of 10, based on 42 reviews in the last 2 years. Over all time Bromford Lane Care Centre has 108 reviews.

Overall Experience

  • 75
  • 24
  • 1
  • 2
  • 6

Date Published

108
6
15
42
66

Review from H E (Daughter of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Bromford Lane Care Centre for 19 months and received both complex dementia and nursing care.
She was at all times cared for with utmost dignity, respect and care. All the care staff are wonderful to both residents and families. The nursing staff and management are well
organised and professional. The food is great, laundry is done properly and the rooms are clean and modern I would not hesitate in recommending Bromford Lane Care Centre.

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Review from Pamela P (Sister of Resident) published on 29 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my sister was admitted to Bromford Lane Care Centre. I was impressed by modern space and fresh clean state of the entrance, lifts, corridors and the room. There was no stale smell of urine anywhere. I realise how committed cleaners have to be to achieve that.
My sister came directly from
the hospital to nursing care and I was very relieved when they could offer her a permanent place there. The staff were always obliging and gave adequate care to her. My sister always said when asked that they were always very kind to her. My sister never asked to come home so for all that I am very grateful to Bromford Lane Care Centre. Well done.

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Review from L L (Daughter of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are so helpful and everyone shows a high standard of care in their various roles, from good management, nursing and personal care. Those on the cleaning and housekeeping and kitchen duties are all good role models for other care establishments. My dear mother is very fragile and needs special
understanding and is always supported and cared for by staff who show compassion and are very aware of the dignity and respect which such fragile people need. I also receive help and support from all staff which is so important when someone you love is in the last stages of life.

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Review from Paul J (Son of Resident) published on 23 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the time my mother spent at Bromford along with my sister we visited her on a daily basis and would give our thanks to the care staff and social workers involved (I understand names shouldn't be mentioned but special thanks to my mother's carer and social worker for their thoughtfulness and kindness
in dealing with our situation)
Having read the CQC reports initially we were somewhat concerned about Bromford, however you soon realise that this is a paper exercise and the reality is that the care staff are absolutely dedicated and despite how young some of them appear to be they are so dedicated to looking after their patients and have gained my upmost regard for the job they do.
Whilst there could be one or two improvements regarding smells etc this becomes a minor issue as the care given is the primary factor to be considered and this from my perspective was excellent

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Review from Deborah M (Niece of Resident) published on 30 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Uncle was a resident in Bromford Care Home for five weeks. During his five weeks with them the team who worked with him and cared for him were fantastic. He was an elderly gentleman who had received poor care at home from a community agency. He was in a sorry state when admitted to Bromford
- dirty and unkempt. The carer's at Bromford worked patiently with him and restored him to the man I have always known - clean and smart. They gave him his dignity back and I will be forever grateful. I would not hesitate to recommend Bromford for the care of a loved one. The staff are all lovely, approachable and caring.

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Review from Chloe D (Friend of Resident) published on 29 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home with a good environment, caring staff and lots of good activities. The management team are particularly good at their jobs and help you to feel at home, they treat everybody with the utmost respect and can't do enough to support you.

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Review from Natalie T (Granddaughter of Resident) published on 19 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandad has been in Bromford lane care home he has dramatically improved. And we can all relax knowing he is safe and well.
The manager is always there to help as so are the staff who really care about the poor people. Thank you so much

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Review from Pauline L (Daughter of Resident) published on 8 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the assessment unit for four weeks. In this time I cannot fault his care. Staff are very attentive. If you ask for anything they do their utmost to see to it straight away. They listen to relatives and implement what you ask. This centre is a clean and well run place whereby
I would be happy to leave my relative it is friendly and warm and staff always greet you with a smile.

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Current Review Score: 9.5 (9.467)

Overview of Review Score

The Review Score of 9.5 (9.467) out of 10 for Bromford Lane Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.467 for Bromford Lane Care Centre is calculated as follows: ( (355 Excellents x 5) + (74 Goods x 4) + (22 Satisfactorys x 3) + (6 Poors x 2) + (31 Very Poors x 1) ) ÷ 488 Ratings = 4.467

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bromford Lane Care Centre is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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