Barchester Bluebell Park

Royal Glen Park, Rowallan Way, Chellaston, Derby DE73 5XE
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9.3 57 Reviews
  • Barchester Bluebell Park, Derby
Bluebell Park is a recent addition to the Barchester portfolio, specifically designed to suit the needs of people suffering from dementia, for whom there are 64 places available.

The accommodation has its own Memory Lane Community, an award-winning Barcheter innovation that has proven success in improving the mental health of service users with memory loss.

The service is set up to suit the personal choice of residents, while offering many entertainments and activities in a friendly and secure environment.

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Care Provided by Barchester Bluebell Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachel Smith (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
    • Couples/Companion Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010

Funding & Fees Guide for Barchester Bluebell Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,591

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Bluebell Park to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Bluebell Park Reviews (57)

Total of 57, showing 1-20
9.3

Barchester Bluebell Park has a Review Score of 9.3 (9.341) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester Bluebell Park has 57 reviews.

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Review from Claire H (Daughter of Resident) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Bluebell Park Care Home in December. I was very impressed by how quickly she settled in thanks, in the main, to the lovely staff they have. It is a beautiful building and very well run by the manager and staff. If you have any concerns they are always there to listen and address.

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Review from R J (Granddaughter of Resident) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Barchester Bluebell Park feels very homely. The thing I like best is that there are no visiting hours, so I can nip in any time, as I would if she was at home.
The carers are very kind and considerate. They go above and beyond to help and to make sure needs are met. However, nursing staff sometimes
struggle to establish the severity, when patients are poorly.
Activities are excellent.

Reply from Rachel Smith, General Manager at Barchester Bluebell Park

Thank you so much for taking the time to leave us a review, I really appreciate this. If you have any additional feedback regarding the nursing staff, please do feel free to speak to me, I would like to understand more about this to support.


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Review from Tracy J (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here now some six weeks. The staff are professional, conscientious and friendly, so much so, the team feel like family to us. Mum is cared for 24 hours and is also socially and mentally stimulated which, for the family, is heartwarming and reassuring - life-enhancing in her latter years
- how amazing for Mum and her loved ones. Thank you so much to the whole Barchester Bluebell Park team. I feel that Mum couldn't be in safer hands.

Reply from Rachel Smith, General Manager at Barchester Bluebell Park

Thank you so much for this review, Tracy, I really appreciate your comments and feedback and will pass this on to the whole team here at Bluebell Park.


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Review from Coral B (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy. All wonderful staff with my mam. As are all that visit her.

Reply from Rachel Smith, General Manager at Barchester Bluebell Park

Thank you so much for leaving us this review, really grateful for your feedback.


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Review from Jen T (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the home enough - the staff are understanding of Mum and her needs, never fails to amaze me. The staff are always happy, always helpful and kind and look after Mum beyond our greatest hopes.

Reply from Rachel Smith, General Manager at Barchester Bluebell Park

What a lovely review to receive, i took great pleasure sharing this with the team in the home and thank you so much for taking the time to provide this review.


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Review from Karen K (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mum is receiving at Barchester Bluebell Park. The staff are all very friendly and nothing is too much trouble for them. All areas are kept tidy and clean, rooms are cleaned daily.
Mum loves the food, there's always a menu on view with plenty of choices. Particularly pleased
with the entertainment staff, they are lovely and have persuaded Mum to join in with all the activities.
Mum is very happy here and that's down to all of the staff.

Reply from Rachel Smith, General Manager at Barchester Bluebell Park

Thank you for taking the time to leave us a review, it is fantastic to hear that your mum is having a lovely time with us and I will pass on your feedback to the hospitality and activities team, along with the wider team as we all love hearing how our residents are enjoying their stay. Thanks again, Rachel.


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Review from Karen P (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Barchester Bluebell Park are incredible. They always look out for my mother. They understand her needs and idiosyncrasies. I know they will keep me fully informed and listen to my concerns.

Reply from Rachel Smith, General Manager at Barchester Bluebell Park

Thank you so much for taking the time to leave us a review, I really appreciate it and look forward to sharing this with the team. Thanks again, Rachel.


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Review from Glyn W (Husband of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the commitment of all members of staff. They treat people with dignity and greet residents by their names, often showing real interest in them.
I have observed, many times, the quiet dedication with which staff go about their duties and their readiness to help is very
commendable.

Reply from Rachel Smith, General Manager at Barchester Bluebell Park

Thank you so much for taking the time to leave this review, the team and I really appreciate your comments. I have shared this with the team in the home and it is lovely to hear. Thank you.


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Review from Sarah C (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Barchester Bluebell Park is a beautiful, purpose-built care home. My mum received good care during her six-month stay.
All of the carers and nurses work extremely hard and give really good care. They treated my mum with kindness, respect and dignity. They also treated us, her family members, with kindness
too.
We were able to have Christmas lunch with Mum and all the staff, including the chef, made it really special and went above and beyond to ensure we really enjoyed a family Christmas dinner together and we are extremely grateful for this.
When problems arose, it was easy to communicate with the appropriate staff and most issues quickly dealt with.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Bluebell Park

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Susan G (Daughter of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Barchester Bluebell Park for eighteen months now and she is very comfortable, relaxed and contented. The staff are genuinely caring and they show kindness and respect towards all residents. Mum is always clean, warm and well-fed and she clearly feels very safe and secure in such a homely
environment.
We feel truly lucky to have secured a place for Mum in such a professionally run care home.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Bluebell Park

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from E N (Daughter of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Awful. If your loved one has any other condition apart from Alzheimer's do not send them here. The staff are not trained and to call it a specialist care home is a joke. They do not know how to handle patients with more complex needs.

Reply from Feedback Team, The Feedback Team at Barchester Bluebell Park

Thank you for taking the time to leave your review. Bluebell is a home that supports residents who are living with Dementia who are at various stages of their journey, and our staff are trained to support the residents with their needs, providing they can maintain the resident's safety. We understand that the home had lots of communication with your family as it became clear that the staff were experiencing difficulties meeting the needs of your loved one and a transfer to a more specialist placement was needed, which had been agreed in the latest meeting.
We’re really sorry to learn of the way you feel following the decisions made between the home and your family and that the placement could not continue. We’re committed to ensuring the highest levels of resident care and safety are provided at all times. Kind regards Feedback Team, feedback@barchester.com


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Review from M H (Nephew of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care was satisfactory but aunt/uncle was not encouraged to participate in activities so spent a lot of time in their room. More physio would have been good and also encouragement for personal grooming hair/shaving.

Reply from Feedback Team, The Feedback Team at Barchester Bluebell Park

Thank you for taking the time to share your review with us, we really appreciate all comments we receive so we can continuously improve our service. We will always try to engage with our residents to be part of the activities that take place within our home as we understand the importance of mental stimulation and movement. Please be assured we will always encourage our residents however this will never be forced. Your comments will be shared with the team. We’d also like to thank you and your family for the very kind donation that was made to our staff fund, this is a testament to their dedication and hard work. This is really much appreciated. Kind regards, Blue Bell Park.


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Review from Carol H (Daughter of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home with excellent facilities, staff and care. I could fault it. My mother enjoyed her time living at Bluebell Park and the end-of-life care that she received was superb.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Bluebell Park

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J S (Daughter of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for almost five years, on Memory Lane. This year the staff helped me organize a garden party for her 100th birthday which was a great success. I live in Canada and visit mum for extended periods twice a year. Mum is always well cared for, treated with respect, affection and consideration
for her dignity. The home is always clean, is well run, with beautiful gardens. I feel fortunate to have found such a lovely place for my mum.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Bluebell Park

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Linda M (Daughter of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home. Always clean and tidy when we visit. My dad is very well looked after and the staff are very friendly. Nothing is too much trouble for any of the staff.
Always kept up to date with details.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Bluebell Park

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Helen D (Daughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Bluebell Park for four years and during that time has received excellent care both physically and emotionally. Mum's specific needs are understood and the compassion and kindness shown by staff is a great comfort to us. We are very grateful to all the staff who care for Mum on our behalf.
Thank you.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Bluebell Park

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Ian C (Son of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mother entered Bluebell Park she was anxious, unhappy and in pain. It is a testament to her treatment that she is now happy and is no longer anxious or in pain. I know that she is safe and well cared for. Her room is light and airy and she is very pleased with her own en-suite facilities. The
home is clean, fresh, well maintained and comfortable. All the staff are cheerful, kind and attentive Nothing is too much trouble. I would heartily recommend Bluebell Park to anyone looking for care in their declining years.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Bluebell Park

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Gill D (Daughter of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the staff to be courteous and respectful at all times and particularly friendly with my mum, who has been there for 16-months. The care is excellent and the facilities very good. But it’s the staff that really matter, and I have found them to be wonderful. Would definitely recommend.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bluebell Park

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Angela G (Daughter of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family cannot thank Bluebell Park especially the staff on Memory Lane for their care and attention to Mum during her 15 months with them. The manager and admin staff are just as caring and supportive. It was a really hard decision to put Mum into care but her dementia and terminal cancer diagnosis
made it impossible for her to remain at home independently. On Memory Lane she was able to walk around safely and freely at any hour of the day!! When we took her out at any time she couldn't get back in fast enough and with barely a wave! Whenever I rang to see how she was the staff were always so pleasant and told me exactly how she was, I was never made to feel a nuisance. Similarly they rang me if ever they felt I needed to be aware of a change in her. Fortunately Mum was not properly ill for long before she passed but the staff were lovely with her especially at the end. They were so caring throughout her stay and Mum beamed whenever they came in the room which was lovely to see.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bluebell Park

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Mick P (Son of Resident) published on 8 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is on Memory Lane; she’s been in Bluebell Park for over 4 years. The care and respect shown to her by the staff has been exceptional I wouldn’t want her to be anywhere else! It’s so easy to dwell on negatives but in my opinion, this care home is very good. I know I couldn’t offer my Mum anywhere
near the level of care she currently receives and I’ll be forever grateful to the staff for that. Thank you so much.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bluebell Park

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.3 (9.341)

Overview of Review Score

The Review Score of 9.3 (9.341) out of 10 for Barchester Bluebell Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.445 for Barchester Bluebell Park is calculated as follows: ( (112 Excellents x 5) + (24 Goods x 4) + (7 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 155 Ratings = 4.445

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.896 Points relating to the number of positive Reviews for Barchester Bluebell Park is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 12 Positive Reviews ÷ 13.4 = 0.896

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (9)

Rachel

Rachel Smith

Job Title: Manager

Joined: 2017

My name is Rachel and I am the General Manager at Bluebell Park.
I am a qualified nurse with over 25 years of experience in the care sector. I love working at Bluebell Park and really enjoy getting to know the team, residents and loved ones. I am devoted to making a positive difference to peoples' lives and ensuring that those we support at the home can live as comfortably as possible.


Sindie

Sindie Khanye

Job Title: Deputy Manager

Joined: 2022

Sindie Khanye – Deputy Manager


My name is Sindie and I am Deputy Manager at Bluebell Park.


I qualified as a Nurse in 2000 and I have had great opportunities working in different healthcare settings, where I have gained clinical and managerial experience.


I joined Barchester Healthcare in 2019 before transferring 2022 to Bluebell Park to join their amazing and competent team. Together with my passionate team, we provide a high standard of residential and nursing care to our residents.


I enjoy making a positive impact on other people’s lives. I love helping people, giving them a smile and a purpose in life.


Sarah

Sarah Bradbury

Job Title: Administrator

Joined: 2012

Sarah has been the administrator at Bluebell since September 2012, and has worked in accounts since leaving school. She really enjoys working at Bluebell.
In her spare time she enjoys reading and following Derby County football club. She also enjoys watching her 14 year old son Billy playing football.


Claire

Claire Cunningham

Job Title: Head of Unit

Joined: 2014

I have been working here at Bluebell Park since 2014. No two days are the same here and I enjoy the challenge of working with the residents and their families. Here at Bluebell, there is a very homely, friendly atmosphere.


Shelley

Shelley Gagg

Job Title: Head of Unit - Woodland View

Joined: 2000

I qualified as an RMN in 2000, & initially worked in Forensic Psychiatry. My career has also seen me working with people with severe & enduring mental health issues. However, my passion is working with older adults & this has seen me working in hospital inpatients & care homes.


I started working for Barchester Healthcare in April 2023, as Deputy Manager at Forest Care Home and was delighted to join Bluebell Park in January 2024 as Head of Unit for Woodland View.


Gareth

Gareth Long

Job Title: Head of Maintenance

Joined: 2023

I have worked in the Care Industry for over 20 years and know how important it is to maintain a safe environment for the residents and staff in the Care Home.


Normally you will see me walking round the home so please say “Hello”.


Leanne

Leanne Lowe

Job Title: Activity Coordinator

Joined: 2018

Hello. My name is Leanne Lowe and I am the Activity Coordinator for Bluebell Park.


I have worked for Barchester for 6 years as a Carer and I have now made the move to Activities.


During my time here I have built lovely friendships and knowledge of our residents. I aim to offer a range of varied and tailored activities and group sessions that are meaningful to each of our residents. I am thrilled to be supporting the whole team at Bluebell Park in delivering fun, engaging and interesting activities for our residents. We also have a minibus which is used weekly to take residents out to cafes, local beauty spots and day trips.


Tracey

Tracey Solomon

Job Title: Head Housekeeper

Joined: 2012

My priority is to make sure that the residents know that their homes are well cared for and kept clean and tidy to the highest of standards. I love my role here at Bluebell Park and being part of a team that puts residents first.


Jonathan

Jonathan Trout

Job Title: Musical Therapist

Joined: 2013

Before getting into music therapy, I was a violinist and conductor. Through this career, I had experienced the enormous enrichment that music provides and the idea of working in music therapy had been bubbling in me for some time. However, it was a conversation in a pub which finally spurred me to do it; I was talking to a violinist who plays in an orchestra I conduct. She is a music therapist and asked if I would like to spend a day with her as an assistant. I did this and it is true to say it was a life changing experience. I came straight home, got on the internet and tracked down a course with Nordoff Robbins.
I graduated with my Master's degree in 2013 and have been working at Bluebell Park ever since. It wasn’t my first time at the home though, as I spent my placement year working here!


Frequently Asked Questions about Barchester Bluebell Park

What types of Care is Barchester Bluebell Park registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Bluebell Park provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barchester Bluebell Park have?

There are 67 Single Rooms.

What are the Facilities & Services at Barchester Bluebell Park?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Barchester Bluebell Park to the centre of Derby?

3.9 mile(s) as the crow flies, distance by road may be significantly further.