This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Barchester Bluebell Park has a Review Score of 9.3 (9.341) out of 10, based on 13 reviews in the last 2 years. Over all time Barchester Bluebell Park has 57 reviews.
Review from Paul H (Son of Resident) published on 2 April 2021
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bluebell Park
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from A I (Daughter of Resident) published on 29 March 2021
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bluebell Park
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from J T (Wife of Resident) published on 25 March 2021
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bluebell Park
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Susan L (Son of Resident) published on 16 March 2021
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bluebell Park
Please accept our condolences to you and the family. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from J C (Daughter of Resident) published on 1 October 2020
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bluebell Park
Thank you for your review and your positive feedback regarding Bluebell and the care delivered to your Mother. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from M G (Daughter of Resident) published on 18 August 2020
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bluebell Park
On behalf of all at Bluebell Park, I'd like to offer you and your family our deepest condolences at this time. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Judy H (Daughter of Resident) published on 24 July 2020
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bluebell Park
Sending our condolences to you and the family during this time. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Value for Money
Review from Karen B (Daughter of Resident) published on 7 July 2020
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Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bluebell Park
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from David G (Son of Resident) published on 1 July 2020
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Reply from Rachel Smith, General Manager at Barchester Bluebell Park
Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Lynne B (Daughter of Resident) published on 24 June 2019
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Review from Jean B (Wife of Resident) published on 22 May 2019
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Review from Peter M (Son of Resident) published on 25 December 2018
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Review from Ashley S (Son of Resident) published on 27 November 2018
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Review from George S (Partner of Resident) published on 20 November 2018
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Review from Bet Mc (Sister of Resident) published on 15 November 2018
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Review from S K (Wife of Resident) published on 2 November 2018
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Review from Kathryn G (Wife of Resident) published on 26 July 2018
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Review from P K (Relative of Resident) published on 23 July 2018
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Review from Heather M (Resident) published on 16 July 2018
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Review from Dawn S (Daughter of Resident) published on 1 June 2018
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The Review Score of 9.3 (9.341) out of 10 for Barchester Bluebell Park is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.445 for Barchester Bluebell Park is calculated as follows: ( (112 Excellents x 5) + (24 Goods x 4) + (7 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 155 Ratings = 4.445
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.896 Points relating to the number of positive Reviews for Barchester Bluebell Park is based on 12 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 12 Positive Reviews ÷ 13.4 = 0.896
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Nov 2024
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Job Title: Manager
Joined: 2017
My name is Rachel and I am the General Manager at Bluebell Park.
I am a qualified nurse with over 25 years of experience in the care sector. I love working at Bluebell Park and really enjoy getting to know the team, residents and loved ones. I am devoted to making a positive difference to peoples' lives and ensuring that those we support at the home can live as comfortably as possible.
Job Title: Deputy Manager
Joined: 2022
Sindie Khanye – Deputy Manager
My name is Sindie and I am Deputy Manager at Bluebell Park.
I qualified as a Nurse in 2000 and I have had great opportunities working in different healthcare settings, where I have gained clinical and managerial experience.
I joined Barchester Healthcare in 2019 before transferring 2022 to Bluebell Park to join their amazing and competent team. Together with my passionate team, we provide a high standard of residential and nursing care to our residents.
I enjoy making a positive impact on other people’s lives. I love helping people, giving them a smile and a purpose in life.
Job Title: Administrator
Joined: 2012
Sarah has been the administrator at Bluebell since September 2012, and has worked in accounts since leaving school. She really enjoys working at Bluebell.
In her spare time she enjoys reading and following Derby County football club. She also enjoys watching her 14 year old son Billy playing football.
Job Title: Head of Unit
Joined: 2014
I have been working here at Bluebell Park since 2014. No two days are the same here and I enjoy the challenge of working with the residents and their families. Here at Bluebell, there is a very homely, friendly atmosphere.
Job Title: Head of Unit - Woodland View
Joined: 2000
I qualified as an RMN in 2000, & initially worked in Forensic Psychiatry. My career has also seen me working with people with severe & enduring mental health issues. However, my passion is working with older adults & this has seen me working in hospital inpatients & care homes.
I started working for Barchester Healthcare in April 2023, as Deputy Manager at Forest Care Home and was delighted to join Bluebell Park in January 2024 as Head of Unit for Woodland View.
Job Title: Head of Maintenance
Joined: 2023
I have worked in the Care Industry for over 20 years and know how important it is to maintain a safe environment for the residents and staff in the Care Home.
Normally you will see me walking round the home so please say “Hello”.
Job Title: Activity Coordinator
Joined: 2018
Hello. My name is Leanne Lowe and I am the Activity Coordinator for Bluebell Park.
I have worked for Barchester for 6 years as a Carer and I have now made the move to Activities.
During my time here I have built lovely friendships and knowledge of our residents. I aim to offer a range of varied and tailored activities and group sessions that are meaningful to each of our residents. I am thrilled to be supporting the whole team at Bluebell Park in delivering fun, engaging and interesting activities for our residents. We also have a minibus which is used weekly to take residents out to cafes, local beauty spots and day trips.
Job Title: Head Housekeeper
Joined: 2012
My priority is to make sure that the residents know that their homes are well cared for and kept clean and tidy to the highest of standards. I love my role here at Bluebell Park and being part of a team that puts residents first.
Job Title: Musical Therapist
Joined: 2013
Before getting into music therapy, I was a violinist and conductor. Through this career, I had experienced the enormous enrichment that music provides and the idea of working in music therapy had been bubbling in me for some time. However, it was a conversation in a pub which finally spurred me to do it; I was talking to a violinist who plays in an orchestra I conduct. She is a music therapist and asked if I would like to spend a day with her as an assistant. I did this and it is true to say it was a life changing experience. I came straight home, got on the internet and tracked down a course with Nordoff Robbins.
I graduated with my Master's degree in 2013 and have been working at Bluebell Park ever since. It wasn’t my first time at the home though, as I spent my placement year working here!