Barchester Bluebell Park

Royal Glen Park, Rowallan Way, Chellaston, Derby DE73 5XE
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9.0 56 Reviews
  • Barchester Bluebell Park, Derby
Bluebell Park is a recent addition to the Barchester portfolio, specifically designed to suit the needs of people suffering from dementia, for whom there are 64 places available.

The accommodation has its own Memory Lane Community, an award-winning Barcheter innovation that has proven success in improving the mental health of service users with memory loss.

The service is set up to suit the personal choice of residents, while offering many entertainments and activities in a friendly and secure environment.

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Care Provided by Barchester Bluebell Park

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rachel Smith (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
    • Couples/Companion Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2010

Funding & Fees Guide for Barchester Bluebell Park

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,591

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Bluebell Park to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barchester Bluebell Park Reviews (56)

Total of 56, showing 21-40
9.0

Barchester Bluebell Park has a Review Score of 9.0 (9.022) out of 10, based on 10 reviews in the last 2 years. Over all time Barchester Bluebell Park has 56 reviews.

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Review from A I (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Bluebell Park highly enough. The care my father received has been excellent. Al the staff work incredibly hard. I feel I couldn't have put my father in a better care home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bluebell Park

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J T (Wife of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so lucky to have found Bluebell Park - not only is it a beautiful home, it is full to the brim with kind, cheerful and approachable staff. I have 'phoned every day during the pandemic and not once have I been made to feel that I am being a nuisance. My husband suffers from complex mental and
physical health issues and his wellbeing and best interests are monitored constantly. At the first sign of any problems, GP visits are arranged without hesitation - 4 times in a single week on one occasion. Initially, my husband appeared to be having repeated UTIs but the senior carer was not convinced that this was the case as the symptoms were fluctuating rather than constant. Daily, close observations revealed that the problem was actually medication-driven and, when the offending drug was withdrawn, my husband's peace of mind returned. I cannot thank the staff enough for their dogged determination to help him. Please don't hesitate to give Bluebell Park a try - you certainly won't regret it!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bluebell Park

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Susan L (Son of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home always treated my dad with respect even through difficult times. I was always contacted via telephone to let me know how he was doing and also allowed to sit by his bedside when his life was coming to an end. On visits we were able to sit in the garden area or, eventually, use the pod. He always
seemed happy and enjoyed signing and dancing with the care staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bluebell Park

Please accept our condolences to you and the family. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J C (Daughter of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Bluebell enough for their care and support. Having to place a loved one in a nursing home is a difficult decision but with their knowledge care and support the whole process was made much easier. Mum was there for almost 2 years and I don't know what we would have done without
them. All of the staff are fantastic and do an amazing job.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bluebell Park

Thank you for your review and your positive feedback regarding Bluebell and the care delivered to your Mother. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from M G (Daughter of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father had dementia and was a resident at Bluebell Park for 5 years before he passed. Even when he became bedridden he had no bed sores. I was very touched when he came back from the hospital for end of life care and the staff decided to return him to his old room instead of moving him upstairs.
They wanted him to be in familiar surroundings. All the staff were friendly and helpful. I was kept up to date with changes.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bluebell Park

On behalf of all at Bluebell Park, I'd like to offer you and your family our deepest condolences at this time. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Judy H (Daughter of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Bluebell Park until she sadly passed away recently. Mum was initially assessed in hospital by a wonderful senior carer who immediately formed a connection, this made the transition into permanent care much easier for her and the family. Mum was initially mainly self-caring
but she deteriorated rapidly over the past few months due to medical conditions and frailty. The care and compassion shown by all the staff was second to none, nothing was too much trouble for them. Although we were unable to visit due to COVID we were able to ring every day, speak to mum when she was able to and get an update on her health from the well informed and kind staff on duty. We as a family cannot thank you enough for everything you did for mum and us in spite of the difficult circumstances, and we will never forget how you helped us through this.
The home is very well led by the manager and supported by an excellent administrator.
Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bluebell Park

Sending our condolences to you and the family during this time. Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Karen B (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Expensive so cannot give more than satisfactory for value for money. Care of Mum excellent and a special mention for the nurses that care for her.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bluebell Park

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from David G (Son of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the outset of CV19 my mother was transferred to Bluebell Park from hospital, we didn’t choose you but we really landed lucky. In a very difficult time, you made everything as good as we could ever have hoped for. Mum developed severe anxiety, which coupled with her Dementia must have made it hard
for all of you, but we never had a moan from anyone, only positive updates right to the end, which thankfully came quickly for Mum. We were not allowed to visit but couldn’t have felt more involved and are so grateful for the love and support given to mum and us from everyone we had contact with. You are all amazing.

Reply from Rachel Smith, General Manager at Barchester Bluebell Park

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Lynne B (Daughter of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a very big thank you to all the staff at Bluebell for making my parents 63rd Wedding Anniversary such a memorable occasion.
The home gave them a gift each of a framed photo. They ensured they had a special celebration lunch with the table set beautifully with Roses, Confetti and
Fizz.
The Kitchen provided a beautiful celebration cake for them to enjoy with the other residents. Lots of photos were taken and shared which we will treasure always.
The staff made such a fuss of them all day.
We would like to thank everyone for their excellent ongoing care.

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Review from Jean B (Wife of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in Bluebell Park for the final 15 months of his life. The care, love and support he received from all the staff was superb. He and us, as a family, were treated with great respect and the nursing staff and carers went the extra mile to give comfort and dignity. The overall
standard of the food and presentation was excellent.

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Review from Peter M (Son of Resident) published on 25 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant, caring and thoughtful. The staff handled mum superbly and made her last 19 months as good as it possibly could be - Thank you.

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Review from Ashley S (Son of Resident) published on 27 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mum who was bed bound and couldn’t breathe on her own from another care home as she was not getting the care she needed there. Within a few months of being at Barchester Bluebell Park, her health has come on so much. The place is always spotless and I’m always greeted by very kind helpful
staff. The care and kindness my mum receives from all the staff is amazing and mum is able to go out now due to the care and determination of the nurses. Within a few months, the nurses had my mum out of bed, in a wheelchair and was able to travel places. She is so much happier since she been at Barchester Bluebell Park. I’m so grateful to all the staff for the care and kindness you give my mum. I would definitely recommend Barchester Bluebell Park as the best care home. All the staff should be really proud of themselves as they are all real heroes to me.

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Review from George S (Partner of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say enough about Barchester Bluebell Park, my partner has been taken care of by kind and very very caring helpful staff. I would like to thank all them all for being so wonderful in helping my partner.

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Review from Bet Mc (Sister of Resident) published on 15 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise Bluebell Park enough. My sister went into this home on an end of life care plan. She was bedbound and on oxygen 24 hours a day. Within 3 months the staff at this home gave my sister her life back.
Within 3 months she was able to take herself to the bathroom and shower independently,
her oxygen had been reduced enough to allow her to visit her family for a couple of hours. She gained 2 stone in 3 months.
The staff here all go above and beyond. From carers, housekeepers, nursing staff kitchen staff. They never walk past my sister's room without popping their head in and having a joke with her.
Deputy manager is absolutely exceptional in his compassion and his determination to do the very best for his residents.
It gives me great comfort and allows me to relax a little knowing my sister is so well looked after.
I would not hesitate to recommend this care home to anyone.

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Review from S K (Wife of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband received amazing care and kindness during the 32 months he spent in the care home. All the staff from the cleaners to the qualified nurses were truly amazing. They showed dedication, professionalism and care in their untiring endeavours to keep him supported, comfortable and as happy as possible.

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Review from Kathryn G (Wife of Resident) published on 26 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful, as a family, to the the stàff of Bluebell Park for the truly exceptional care and kindness shown to my husband during the last months of his life, preserving his dignity throughout and as much independence for him as possible, as well as striving to provide a stimulating and respectful
environment befitting a man of his intellectual and professional background.

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Review from P K (Relative of Resident) published on 23 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff are well meaning and some are caring but memory lane is frequently understaffed given the numbers of high dependency residents, so corners are cut which has an impact on the residents.
Management is poor, paperwork is lacking and often mislaid.
Nice bathrooms, seldom used. Nice layout with
'home-sized' social areas.
Laundry service has been excellent in terms of returning the right clothes to my relative's room and property generally is returned, surprisingly given Memory Lane serves people with dementia.

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Review from Heather M (Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy. All staff are extremely friendly and supply an excellent standard of care. Nothing is too much trouble and them for them. They are very helpful.

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Review from Dawn S (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was moved to Bluebell Park to free up a hospital bed, this was not our choice. But they say things happen for a reason. My dad has a beautiful home with around the clock care by staff that understand his needs, care for him and respect him.
After a tough few years, he is now having the five-star
life he truly deserves.
Thank you to all staff at Bluebells.

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Review from W R (Daughter of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident on Memory Lane since September 2012. I have nothing but praise for the home and in particular the Memory Lane Unit.
Although staff are sometimes pushed to their limits, I have found there is a genuine level of care.
I can only speak from what I have experienced and Bluebell
Park's facility is excellent.

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Current Review Score: 9.0 (9.022)

Overview of Review Score

The Review Score of 9.0 (9.022) out of 10 for Barchester Bluebell Park is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.450 for Barchester Bluebell Park is calculated as follows: ( (91 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 120 Ratings = 4.45

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.572 Points relating to the number of positive Reviews for Barchester Bluebell Park is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 9 Positive Reviews ÷ 13.4 = 0.672

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (9)

Rachel

Rachel Smith

Job Title: Manager

Joined: 2017

My name is Rachel and I am the General Manager at Bluebell Park.
I am a qualified nurse with over 25 years of experience in the care sector. I love working at Bluebell Park and really enjoy getting to know the team, residents and loved ones. I am devoted to making a positive difference to peoples' lives and ensuring that those we support at the home can live as comfortably as possible.


Sindie

Sindie Khanye

Job Title: Deputy Manager

Joined: 2022

Sindie Khanye – Deputy Manager


My name is Sindie and I am Deputy Manager at Bluebell Park.


I qualified as a Nurse in 2000 and I have had great opportunities working in different healthcare settings, where I have gained clinical and managerial experience.


I joined Barchester Healthcare in 2019 before transferring 2022 to Bluebell Park to join their amazing and competent team. Together with my passionate team, we provide a high standard of residential and nursing care to our residents.


I enjoy making a positive impact on other people’s lives. I love helping people, giving them a smile and a purpose in life.


Sarah

Sarah Bradbury

Job Title: Administrator

Joined: 2012

Sarah has been the administrator at Bluebell since September 2012, and has worked in accounts since leaving school. She really enjoys working at Bluebell.
In her spare time she enjoys reading and following Derby County football club. She also enjoys watching her 14 year old son Billy playing football.


Claire

Claire Cunningham

Job Title: Head of Unit

Joined: 2014

I have been working here at Bluebell Park since 2014. No two days are the same here and I enjoy the challenge of working with the residents and their families. Here at Bluebell, there is a very homely, friendly atmosphere.


Shelley

Shelley Gagg

Job Title: Head of Unit - Woodland View

Joined: 2000

I qualified as an RMN in 2000, & initially worked in Forensic Psychiatry. My career has also seen me working with people with severe & enduring mental health issues. However, my passion is working with older adults & this has seen me working in hospital inpatients & care homes.


I started working for Barchester Healthcare in April 2023, as Deputy Manager at Forest Care Home and was delighted to join Bluebell Park in January 2024 as Head of Unit for Woodland View.


Gareth

Gareth Long

Job Title: Head of Maintenance

Joined: 2023

I have worked in the Care Industry for over 20 years and know how important it is to maintain a safe environment for the residents and staff in the Care Home.


Normally you will see me walking round the home so please say “Hello”.


Leanne

Leanne Lowe

Job Title: Activity Coordinator

Joined: 2018

Hello. My name is Leanne Lowe and I am the Activity Coordinator for Bluebell Park.


I have worked for Barchester for 6 years as a Carer and I have now made the move to Activities.


During my time here I have built lovely friendships and knowledge of our residents. I aim to offer a range of varied and tailored activities and group sessions that are meaningful to each of our residents. I am thrilled to be supporting the whole team at Bluebell Park in delivering fun, engaging and interesting activities for our residents. We also have a minibus which is used weekly to take residents out to cafes, local beauty spots and day trips.


Tracey

Tracey Solomon

Job Title: Head Housekeeper

Joined: 2012

My priority is to make sure that the residents know that their homes are well cared for and kept clean and tidy to the highest of standards. I love my role here at Bluebell Park and being part of a team that puts residents first.


Jonathan

Jonathan Trout

Job Title: Musical Therapist

Joined: 2013

Before getting into music therapy, I was a violinist and conductor. Through this career, I had experienced the enormous enrichment that music provides and the idea of working in music therapy had been bubbling in me for some time. However, it was a conversation in a pub which finally spurred me to do it; I was talking to a violinist who plays in an orchestra I conduct. She is a music therapist and asked if I would like to spend a day with her as an assistant. I did this and it is true to say it was a life changing experience. I came straight home, got on the internet and tracked down a course with Nordoff Robbins.
I graduated with my Master's degree in 2013 and have been working at Bluebell Park ever since. It wasn’t my first time at the home though, as I spent my placement year working here!