This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
Barchester Cherry Blossom Manor has a Review Score of 9.8 (9.827) out of 10, based on 27 reviews in the last 2 years. Over all time Barchester Cherry Blossom Manor has 178 reviews.
Review from Paul T (Son of Resident) published on 19 March 2025
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Reply from Gigi Despojo, GM at Barchester Cherry Blossom Manor
Thank your kind compliment to all of us here and the services that we had provided for your mum.You are always welcome here. I will share this with the rest of the team.
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Review from Fran K (Resident) published on 11 March 2025
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Reply from Gigi Despojo, GM at Barchester Cherry Blossom Manor
Hi FranWe are happy that you are happy in your home. We continue to try our best to fulfil your wishes.Thank you for this generous review for us as well.
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Review from Pauline J (Wife of Resident) published on 24 February 2025
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Reply from Gigi Despojo, General Manager at Barchester Cherry Blossom Manor
It's a great pleasure to hear good and positive feedback of our service, facility and care from our resident's' family. We are happy to know that we have gained your trust and confidence to us in the care of your husband. Thank you and I will share this with the team.
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Review from Claire C (Daughter of Resident) published on 17 January 2025
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Reply from Gigi Despojo, GM at Barchester Cherry Blossom Manor
Hi Claire, your appreciation means everything. Your heartfelt compliment never fails to encourage us as we continue to strive for exceptional service and care. Your mum is a lovely lady and can make comments that could bring smiles and laughter to us every now and then. Thank you again, Claire, for your kind and generous compliment.
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Review from Andrew G (Son of Resident) published on 15 January 2025
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Reply from Gigi Despojo, GM at Barchester Cherry Blossom Manor
Hi Andrew, thank you for acknowledging our efforts. We continue to commit ourselves to excellence. We are glad that your dad considers Cherry Blossom as another found home. I will share this with my team.
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Review from S W (Son of Resident) published on 2 December 2024
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Reply from Gigi Despojo, GM at Barchester Cherry Blossom Manor
Thank you for completing a review for us. This is encouraging for the team and rest assured that I will be sharing this with them too. We are happy to know the positive impact we have to your mum's health and well-being.
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Review from Chris S (Resident) published on 10 October 2024
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Reply from Gigi Despojo, GM at Barchester Cherry Blossom Manor
Thank you, Chris. We are glad that you call Cherry Blossom your home now. We are happy to serve always.
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Review from Annie B (Resident) assisted by family/friend published on 8 October 2024
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Reply from Gigi Despojo, GM at Barchester Cherry Blossom Manor
Hi Annie, we do hope that you are settling well in your new home. Thank you for taking the time to review us. It's nice to know that you have been comfortable in your short stay with us, enjoyed the delicious food and found plenty of things to do. I have seen that you rated us, 3 stars under value for money. I really wish that we did have the chance to explore this as we want to ensure that everyone gets their money's worth in our care and service. Likewise, thank you for the rest of the ratings. I will share this with my team for us to reflect on.
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Review from Marina W (Resident) published on 27 September 2024
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Reply from Gigi Despojo, GM at Barchester Cherry Blossom Manor
Thank you that you feel safe and content in the home. We will continue to work with you and make your life easy and happy.
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Review from Chris P (Son of Resident) published on 20 August 2024
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Reply from Gigi Despojo, GM at Barchester Cherry Blossom Manor
Hi Chris, caring for and knowing your mum whilst she was here with us has been a privilege. Thank you for taking the time to review us. It brings encouragement to all of us here to continue to give our best to each of our residents and their families. Thank you again. I will share this feedback with my team.
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Review from P K (Wife of Resident) published on 15 August 2024
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Reply from Gigi Despojo, GM at Barchester Cherry Blossom Manor
Thank you for taking the time to review us. As we always say to you, you have done your best to look after your husband at home however he needs more specialist care at this stage of his disease now. Thank you for your trust and confidence in our care. I assure you that he is happy and safe and well cared for here. I will share this with my team. We are grateful.
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Review from Petina Anne C (Daughter of Resident) published on 9 August 2024
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Reply from Gigi Despojo, GM at Barchester Cherry Blossom Manor
We are incredibly grateful for your kind words and a 5-star rating in all areas of our service. This inspires the whole team to continue and do more to ensure residents have a meaningful home life. We are happy that we can also reassure the family of their loved ones in the home. I will ensure your review will be shared with the rest of my team.
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Review from N L (Daughter of Resident) published on 20 May 2024
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Reply from Gigi Despojo, GM at Barchester Cherry Blossom Manor
Thank you for taking the time to give us your review. We are taking your feedback on areas that you feel we have not fully delivered to you. I will share this with my team. Hopefully, we can arrange a time with you to discuss and achieve things better for you.
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Review from Carol E (Daughter of Resident) published on 15 May 2024
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Reply from Gigi Despojo, GM at Barchester Cherry Blossom Manor
Dear Carol, thank you for taking the time to give us this wonderful feedback. It is our great pleasure to provide service with dignity and respect to your mum and the rest of the residents under our care. I will make sure that this is shared with my whole team.
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Review from M H (Son of Resident) published on 10 May 2024
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Reply from Gigi Despojo, GM at Barchester Cherry Blossom Manor
Thank you once again for taking the time to share your continued positive experience with us. We are grateful for your kind words and happy to know that we are meeting your dad's and yourself's needs and expectations. I will share this with my team.
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Review from H K (Daughter of Resident) published on 1 May 2024
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Reply from Gigi Despojo, GM at Barchester Cherry Blossom Manor
This is encouraging to all of us here. We are happy that your father's two-week stay has been a pleasant and great "holiday" for him and as well as to his family. I will make sure that I share this with Team Cherry Blossom. Thank you again. Send our warmest regards to your father.
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Review from Hazel B (Daughter of Resident) published on 25 April 2024
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Reply from Gigi Despojo, GM at Barchester Cherry Blossom Manor
Hi Hazel, thank you for your great support all these years. You have always been generous with your compliments to the staff, even nominating them each month. We continue to look after your dad with the care, attention and love that he deserves.
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Review from Mary A (Resident) published on 25 April 2024
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Reply from Gigi Despojo, GM at Barchester Cherry Blossom Manor
Hi Mary, it means so much to us that you are happy that you have now decided to stay with us permanently. We will always be here for you, Mary, as your additional family in your life.
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Review from Rebecca P (Daughter of Resident) published on 8 March 2024
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Reply from Gigi Despojo, GM at Barchester Cherry Blossom Manor
Thank you for this kind feedback. This truly encourages us all to continue our commitment to serving all the residents in our care. I will make sure that this is shared with my team.
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Review from Malcolm K (Husband of Resident) published on 4 March 2024
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Reply from Gigi Despojo, GM at Barchester Cherry Blossom Manor
We are happy to know that we meet your expectations. We continue improving those areas that have not reached star 5 for full customer satisfaction. I will make sure to share your feedback with the team.
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The Review Score of 9.8 (9.827) out of 10 for Barchester Cherry Blossom Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.827 for Barchester Cherry Blossom Manor is calculated as follows: ( (276 Excellents x 5) + (40 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 324 Ratings = 4.827
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Cherry Blossom Manor is based on 27 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 27 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Nov 2020
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Job Title: General Manager
Joined: 2017
Hello & welcome to Cherry Blossom Manor. I have been a qualified Nurse for 25 years & always been interested in people & making a difference in their lives. Service to the elderly has always been close to my heart. I also like to develop people with a passion for service into leaders. Enjoy becoming more familiar with us here at Cherry Blossom.
Job Title: Deputy Manager
Joined: 2018
I am a qualified Nurse which is a key part of my role as Deputy Manager here at Cherry Blossom. I began my journey here as a Head of Unit & was promoted shortly after to my current position. I like to help build a happy, competent and caring team which is a pleasure to be part of.
I strive to ensure that all care is delivered to a high standard. Most of all I want to make sure that all our Residents are safe, contented & happy. When I see Residents & Staff are happy & well that is when I am most satisfied in my work.
Job Title: Head of Care
Joined: 2017
I initially joined as a newly qualified Nurse. I had a short break in service after several years where I went to Nurse in a hospital environment & then brought that experience back to Cherry Blossom & was promoted to my current role. I sincerely care for our Resident's best interests.
Job Title: Night Team Leader
Joined: 2020
I started as a qualified day Nurse, went on nights & was promoted to my current position. I am honoured & proud of the rapport I have with our Residents.
Job Title: Head of Memory Lane & Dementia Champion
Joined: 2016
I am a qualified Nurse and my dedication and knowledge were recognized when I was promoted to Head of our Memory Lane Dementia Unit. My passion and understanding of Dementia have resulted in our unit passing our 1066 qualification. Our Residents are like family to me & this is reflected in my relationship with them.
Job Title: Head of Wellington
Joined: 2022
I worked at here as part of the night team & then was promoted to my current role. I also have a background in midwifery.
Job Title: Head of Silchester & Palliative Champion
Joined: 2019
I came as a qualified Nurse & worked night shifts. I then moved onto day shifts & have been promoted to my current role. I am protective of our Resident's well-being & happiness.
Job Title: Senior Nurse
Joined: 2012
I have worked for Barchester Healthcare for many years as a qualified Nurse where I have worked in a few different homes. My first home was Cherry Blossom where I have returned with a wider knowledge of Barchester & been promoted to my current position. Cherry Blossom Residents make this a second home for me.
Job Title: Junior Night Team Leader
Joined: 2019
I started at Cherry Blossom as a Senior Night Carer where I then qualified as a Nurse here in the UK & I have been promoted to my current position.
Job Title: Senior Carer, Speak Up & Dementia Champion
Joined: 2022
I am passionate about helping people & working well in a team.
Job Title: Administrator
Joined: 2011
Previous to Cherry I worked in a bank for many years & have also worked as a Carer part-time, so this role is perfect as it combines both of these. This really home from home with our endless extended family of Residents, their families/friends & our staff.
Job Title: Pet Therapy Dog
Joined: 2012
I have been coming to work with my Mum(Ali Mather, Home Administrator)since I was only 12 weeks old. Due to this, I love people, fuss & yummy snacks. I used to help deliver the newspapers to the Residents but now my legs aren't as good as they were I potter around to visit them in my own sweet time.
Job Title: Activities Coordinator
Joined: 2019
I started here as a Carer, then Activity Assistant & then Hostessing. I have now come back to the Activities Team as the Coordinator where I am excited for this opportunity & what I can bring to our lovely Residents. The knowledge of the other departments/roles & the home will definitely be helpful to me.
Job Title: Head Housekeeper
Joined: 2014
I started at Cherry Blossom as a Carer & was then promoted to Senior Carer & then to my current position. Having good knowledge of the Care role helps me in my current position as we all work together. I enjoy interacting & building a good rapport with all of our Residents as I work around all of the homes. It gives me satisfaction to maintain a high standard of cleanliness giving a safe environment for all.
Job Title: Maintenance Manager
Joined: 2013
My journey began here as a Maintenance Assistant when I was soon after promoted to my current role. It is my job to make sure that our home and gardens look of a high standard at all times. Whatever your loved one needs, no job is too big or too small just look for the man in grey.
Job Title: Head Chef
Joined: 2012
I started with Barchester as a Kitchen Assistant/Hostess in another home whilst studying for a VRQ in Professional Cookery at college to qualify for Hospitality Management. I came to Cherry as my current position. Cooking & Baking is my passion & I like creating new & exciting dishes for our Residents.
Job Title: Second Chef
Joined: 2022