Barchester Windmill Manor Care Home

2 Fairviews, Holland Road, Hurst Green, Oxted RH8 9BD
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9.8 97 Reviews
  • Barchester Windmill Manor Care Home, Oxted
Windmill Manor care home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential dementia care.

With professionals available round-the-clock, the home has staff skilled in care and support in specialist dementia care

Staff work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes has earned.

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Care Provided by Barchester Windmill Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Reshma Tupsy (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Barchester Windmill Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,953

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Windmill Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Own private parking on site.


Barchester Windmill Manor Care Home Reviews (97)

Total of 97, showing 1-20
9.8

Barchester Windmill Manor Care Home has a Review Score of 9.8 (9.815) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Windmill Manor Care Home has 97 reviews.

Overall Experience

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  • 31
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Date Published

97
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22
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Review from A R (Great Great-Niece of Resident) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home that exceeds expectations. When I first visited the care home, I was incredibly impressed by the warm and welcoming atmosphere and kind, caring staff. The staff make sure that each and every resident is doing their best and is well. The activities that take place in the care home
are absolutely remarkable and memories are made (events such as Christmas fairs and parties). During the Christmas Fair this year items could be purchased as gifts and delicious seasonal food was available to try. Residents always have smiles on their faces since they are taken care of very well by the wonderful staff at Windmill Manor Care Home. It brings such pleasure to know that our loved ones are in such good hands. Thank you Windmill Manor for everything you do for our families.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you for the wonderful review. At Windmill Manor we take pride in creating a homely community environment for all of our residents and loved ones who visit


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Review from Sally W (Wife of Resident) published on 25 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers here have shown such patience and kindness to my husband. He has early onset dementia and can be very challenging. They have taken the time to let him settle and are always very welcoming to us as family when we visit.
They always have something positive to say about how he is doing.
Their
job is challenging but they are always ready with a smile and reassurance.
All the staff, management, reception, maintainence team, cleaners and laundry staff included, always have time to stop and say hello. We are very grateful for them all.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you for such a kind review Sally. It is an absolute pleasure to take care of your husband and we are so glad he has thrived at Windmill Manor


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Review from Mary W (Wife of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have been exceptional at Windmill Manor. My husband has complex needs with Young onset Alzheimer's disease and the care home has made the transition as smooth as could be expected. All the staff know my husband and his needs. He recently had a series of seizures and the staff were exemplary
in their handling of what I found was a scary development. They immediately put into action their training and knew exactly how to handle the situation. My husband is content, extremely well fed, is entertained, and very well cared for. It is a huge relief for the family. Our extended family are always greeted by name and feel welcome to show up at any time.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you for such a kind review Mary. It is a pleasure caring for your husband!


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Review from H P (Friend of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Windmill Manor are very kind and gentle. Two members of staff, in particular, were extremely good with my friend's care needs, keeping his dignity at all times.
I would like to thank them for delivering excellent care.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you very much for your kind review Hazel. It was a pleasure to take care of your friend


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Review from J B (Respite Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was admitted for 10 days respite care for an infected arm caused by a fall. I received nursing care for my arm and rest. The kindness of all staff was exceptional. I have no problems with the home nor the staff.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you for your kind review. It was a pleasure to have supported you back to health and back home!


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Review from Joseph M (Friend of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am thoroughly impressed with the level of care and attention offered at Barchester Windmill Manor Care Home. The staff members exhibit remarkable compassion, professionalism and a steadfast dedication to the well-being of all residents. As a friend of one of the residents, I have personally observed
the significant improvements since the new manager assumed their role. I like the new manager, she has introduced a revitalizing and positive atmosphere, showcasing outstanding leadership and a sincere commitment to enhancing the quality of care. Furthermore, the food is delicious and healthy that the residents genuinely appreciate. I wholeheartedly recommend this care home to anyone in search of a supportive and caring home.

Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you so much for the lovely feedback, we will be sure to share this with the team at Windmill Manor and the general manager who will be delighted to hear your comments.


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Review from K P (Granddaughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Windmill Manor Care Home has been a wonderful place for my loved one. The staff are kind, attentive and treat residents with dignity and respect. The facilities are clean and comfortable and the atmosphere is warm and welcoming. Knowing my grandparent is in such good hands gives me great
peace of mind.

Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you for your feedback. We pride ourselves at Windmill Manor Care Home in ensuring that everyone feels at home and cared for so these comments will be passed on to the team and the general manager. Many thanks.


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Review from A M (Son of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My biggest gripe is the billing. Every month there is an issue with our bill. Don't know if the bill is not double-checked before it's sent out.
All of my questions are resolved but I should not have to be checking it.
It would be nice to see more sauces on the table for chips, fish etc. without
having to ask

Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you for your comments, we will ensure that these are followed up by the team and general manager.


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Review from Melissa W (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities that are organised in this home are amazing, from the farm, to music, to taking my dad to a car museum, I really couldn't ask for more!
The food here is amazing, it's hot, delicious and I'm often jealous of their choices.
The new manager is always friendly and supportive, as are the
receptionists.
Only downside, for me, is Dad misses out on activities in the evening as he is put to bed at 4, maybe on days were there are activities he could stay up!

Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you for the lovely comments for Windmill Manor, we appreciate the feedback and will pass on your review to the home and the manager.


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Review from Maryann F (Friend of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting a friend weekly, always find staff welcoming and friendly, offering a cup of tea when residents have tea and cake. A very human and sensitive approach to residents regardless of the response by residents with memory issues.
A homely atmosphere and encouraging to witness the relationship of
respect by carers for residents on each and every visit. Very clean and cared for environment.

Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you for your lovely feedback. Our team at Windmill Manor Care Home ensures that everyone is made to feel welcome and at home and do their very best to make it so.


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Review from Lucy G (Granddaughter of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Is good very friendly carers, good humour. Care is good, high level of detail toward food preferences of the relative. Very compassionate and willing to help with any problems and very patient with my deaf Grandma. Facilities are also very well kept and clean and there's a nice cafe area to chill in
too with fresh cakes.

Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you so much for the lovely feedback. The team at Windmill Manor take such pride in everything they do and the fresh cakes are an added bonus! I will pass on your kind words to all at the home.


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Review from D V (Friend of Resident) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit a friend. The home was very tidy and clean. The cafe area was bright and welcoming with fresh cake and coffee.
I was treated like part of the community and welcomed by all the bright smiley faces. I had a wonderful day catching up with my friend, watched the home's fireworks display
and she told me about all the things she gets up to.
Such a wonderful home and loving community.

Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you for the lovely feedback, we do our utmost to ensure everyone is made to feel welcome and at home. We will pass on your comments to the team at Windmill Manor.


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Review from C M (Friend of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was only her for a short time but my friend and I were made to feel so welcome. Thank you for making her feel so at home.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you so much for your lovely feedback. Our dedicated team here at Windmill Manor Care Home are always pleased to receive positive comments. We love our home and our team are delighted to create a caring, happy and supportive environment where families are at ease 24/7.


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Review from Janet M (Daughter of Resident) published on 4 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The first time I visited this care home I knew it was the place for my mum. The set-up and the staff make it homely, calming, clean, friendly, efficient and everyone works effortlessly together. The staff automatically interact with the residents and there is no chaos or disturbances. The bedrooms are
spacious and bright.
Due to my mum's advanced stage of dementia, she needed more specialised nursing care and this home certainly provides it and my family and I are happy that she is thriving in this safe and caring environment. For me, this means that, finally, I have been able to focus on my own health and well-being and the staff have all been super kind and supportive to both myself and my mum during this time.
Thank you to all the wonderful, cheerful and smiling staff that greet me whenever I visit and are always so positive and helpful.

Reply from Julie Shaw, Customer Relations Manager at Barchester Windmill Manor Care Home

Thank you so much for your lovely feedback. Our dedicated team here at Windmill Manor Care Home are always pleased to receive positive comments. We love our home and our team are delighted to create a caring, happy and supportive environment where families are at ease 24/7.


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Review from Vanessa H (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been well cared for at Barchester Windmill Manor Care Home. Treated with respect and kindness.
The staff at Windmill are the most caring and kind. 10/10.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Hi Vanessa, thank you so much for your lovely feedback. It is a pleasure to take care of Mum.


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Review from S L (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arriving at Barchester Windmill Manor Care Home, after looking at a number of care homes in the area for my mother, I was greeted with warmth and care from the manager who was so kind and understanding about the situation we found ourselves in and I felt immediately easier about the unknown future.
Windmill Manor is calm, clean, well-maintained and every staff member smiles at me when I visit. The decor is soft and tasteful and the dining room is always laid up nicely with menus and napkins. All the staff wear clearly displayed name badges and their uniforms are always neat and tidy. The biggest plus about Windmill Manor is the care and kindness my mother receives. From a welcoming receptionist, care staff and nurses, housekeeping, chefs, maintenance staff - everyone is kind. As a relative visiting, they all make me feel like I am a part of the community. They have made such a difference to my life as I know my mother is safe, clean, fed and looked after. I am happy I found Windmill.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you so much for such a heartfelt review. It is such a pleasure taking care of Mum and absolutely love you and your family being part of our community. We are equally as happy we found you!


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Review from L A (Friend of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is in this nursing home and they have been very good with her. I've noticed that all the staff have been very helpful and look after the clients really well, they talk, help, dress and go above and beyond very happy with everything they do.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you for your wonderful review! At Windmill Manor we take pride in all the little things that enrich our residents days.


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Review from Clare M (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Barchester Windmill Manor Care Home are some of the kindest people I've ever met. Not only do they support my dad with all he needs (which is an awful lot now), they also support me which is so appreciated!
All the staff here work incredibly hard and give so much love and kindness to the
residents. I'm so grateful to all the staff here. They are angels. Nothing is too much trouble. We couldn't ask for anything more from a care home. These people go above and beyond!
Thank you all so much.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you so much Clare for your wonderful review. Dad does keep us on our toes and we love his sense of humour and charm. We love that the love and TLC we provide to our residents also radiate to our families and friends of the home. It is an absolute pleasure to take care of Dad.


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Review from P C (Relative of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is treated kindly with dignity. She is involved with most of the activities and the activities lady is fantastic very friendly and helpful to all the residents. She has an excellent sense of humour and is always very happy and helpful. My brother has become a resident in the past 3 months and has
settled in very well and is given help and encouraged to join in with all activities. The lounge and dining room are bright and cheerful. The bedrooms are ensuite and mum has a garden.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you very much for your kind review. Its an absolute pleasure to take care of not just mum, but your brother as well - it makes the home truly family orientated and both are thriving with the activity plan alongside being able to spend quality time with each other.


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Review from P S (Friend of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming, very efficient. Staff are all very helpful and cheerful. Relate well to residents. Every appears happy and looked after well.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you for the wonderful review. We love welcoming people into our community and want friends and families to feel like they are coming home from home when they visit.


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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Barchester Windmill Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Barchester Windmill Manor Care Home is calculated as follows: ( (289 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 346 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Windmill Manor Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 25 Mar 2025

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.


Awards / Recognitions (75)

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Meet the Team (8)

Reshma

Reshma Tupsy

Job Title: General Manager

Joined: 2024

Welcome to Windmill Manor Care Home, located in the town of Hurst Green, Oxted.


I thrive on providing excellent person-centred care and always want to go the extra mile to make our residents' wishes come true.


The team at Windmill Manor are the home’s greatest asset. We operate an open-door policy with a focus on great teamwork, motivating individuals, and management supporting staff and residents on the floor.


I believe that Windmill Manor Care Home thrives thanks to our friendly team, our dementia-friendly built-for-purpose environment, and our home-from-home feel. We are like one big happy family.


Rinimol

Rinimol Sivarajan

Job Title: Unit Manager

Joined: 2022

Hello, I am Rinimol and I joined the team at Windmill Manor as a Registered General Nurse in November 2022. I have progressed to a Unit Manager and took on the role in October 2023. My passion is to deliver outstanding person-centred care to residents at Windmill Manor Care Home. 


Rita

Rita Rai

Job Title: Registered Nurse

Joined: 2023

I am a Registered Nurse at Windmill Manor Care Home. I joined the Care team at Barchester in May 2023 as a Senior Care Assistant. I am proud to be part of a dedicated team in a beautiful home. I love getting to know residents and their families and finding out about their lives.  


Veenamol

Veenamol Pius

Job Title: Care Practitioner

Joined: 2023

Hi! I am Veenamol, a care practitioner, at Windmill Manor Care Home. I joined the team in January 2023. It is my privilege to be able to care for the residents at Windmill Manor and be part of a caring and professional team.


Sherry

Sherry Owen

Job Title: Activities Co-ordinator

Joined: 2014

My name is Sherry, I have managed the activities here at Windmill Manor for 8 years. I am very passionate about my role and aim all our activities, outings and events toward those living with dementia. We have a varied program with a person-centred approach to enhancing our resident's well-being.


Maggie

Maggie Golub

Job Title: Head Chef

Joined: 2020

Hi, I’m Maggie!


I have a real love for food and have worked in the hospitality industry for over 10 years, including catering for special event planning.


I started in Windmill Manor in 2020 and I am a proud head chef! Food is such a big part of our lives and I am passionate about recreating the happiness and memories of my residents through lovingly home-cooked food.


Deneil

Deneil Lehmann

Job Title: Deputy Manager - Clinical

Joined: 2021

I am from Cape Town, South Africa. I was previously a Primary Health Care Manager at Oasis Retirement Resort. I have also worked as a Theatre Sister. I am very happy to join the team.


Lesley

Lesley Bebbington

Job Title: Receptionist

Joined: 2019

I started my postition here in May 2019. My previous role was working as a dispenser for Boots the Chemist. Although very different positions I am enjoying my current one very much. Every day is totally different to the one before and i enjoy the interaction with residents, relatives and all guests to the home. I hope I am a friendly face to see as they walk through the door.


Frequently Asked Questions about Barchester Windmill Manor Care Home

What types of Care is Barchester Windmill Manor Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Windmill Manor Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Barchester Windmill Manor Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Barchester Windmill Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Windmill Manor Care Home to the centre of Oxted?

1.5 mile(s) as the crow flies, distance by road may be significantly further.