Barchester Windmill Manor Care Home

2 Fairviews, Holland Road, Hurst Green, Oxted RH8 9BD
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9.8 97 Reviews
  • Barchester Windmill Manor Care Home, Oxted
Windmill Manor care home makes the most of pleasant grounds and a versatile interior to provide top quality nursing and residential dementia care.

With professionals available round-the-clock, the home has staff skilled in care and support in specialist dementia care

Staff work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes has earned.

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Care Provided by Barchester Windmill Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Reshma Tupsy (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Barchester Windmill Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,953

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Windmill Manor Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Own private parking on site.


Barchester Windmill Manor Care Home Reviews (97)

Total of 97, showing 21-40
9.8

Barchester Windmill Manor Care Home has a Review Score of 9.8 (9.815) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Windmill Manor Care Home has 97 reviews.

Overall Experience

  • 65
  • 31
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Date Published

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Review from Patricia C (Wife of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall experience is very good and am very happy with all of the staff and all the care that they give.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you very much for your kind review. Taking care of your husband is a pleasure for us and makes our day when we are able to support him to have that wonderful charming smile.


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Review from Greg L (Friend of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic care home. The staff were very welcoming and exceptionally helpful. The place was spotless and light. Although my visit was short I left with the impression that it was a very happy well-run home.

Reply from Reshma Tupsy, General Manager at Barchester Windmill Manor Care Home

Thank you for the 5-star review, it is a great pleasure to do what we do and welcome all into our community.


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Review from Avril B (Resident) published on 24 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my choice, I'm pleased with it.

Reply from Ellie Lyons, General Manager at Barchester Windmill Manor Care Home

Thank you for taking the time to review Windmill Manor. I am very glad to hear your experience with us is a good one.


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Review from Joan M (Respite Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a life saving experience in hospital, well enough to join Barchester Windmill Manor Care Home. On arrival excellent welcoming. Met me, taken to my room, beautifully equipped bedroom with ensuite, spotless. The staff so kind, turn their hand to everything that is required of them. Diet requirements
with a varied choice, home-cooked delicious food. My rest and recuperation two weeks allowed me to be discharged from hospital.

Reply from Ellie, General Manager at Barchester Windmill Manor Care Home

Dear Joan, we are so glad you are feeling better. Thank you for taking the time to complete a review, it means a lot to the team to know their hard work and dedication has been noted. We are so glad you enjoyed your stay and recuperated well. We hope you will come back and visit us again soon. A warm welcome and delicious lunch will always await you.


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Review from Tim L (Son of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Windmill Manor for over four years now. Her dementia has worsened and her care needs increased, and the staff at the home have supported her the whole way.
Sometimes there are maybe fewer staff than ideal particularly at the weekends, but generally she is cared for very
well, and is mostly very content.
The doctor visits regularly, and there are often performances by local musicians and performers. We can visit when we want to and she loves a trip down to the reception area, where there is always tea and coffee available. Mum thinks the world of her lead carer.
All in all, I think Windmill Manor is very good, and since my mum's been there we haven't had to worry about her - she's safe, warm, fed, and above all cared for.

Reply from Ellie Lyons, General Manager at Barchester Windmill Manor Care Home

Thank you for taking the time to write a review. It is our honor to be caring for your mum and we are delighted that caring for her gives you peace of mind. We will pass on your kind words to our team.


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Review from David L (Nephew of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial contact, looking for respite care for my aunt, we have had excellent help and care. For family reasons, we have moved my aunt from Windmill Manor after 3 months. We have chosen another Barcester home for her, nearer to her relatives. Our choice was helped by her experience at Windmill
Manor.

Reply from Ellie Lyons, Genral Manager at Barchester Windmill Manor Care Home

Thank you for taking the time to complete a review, it means a lot to the team to know their hard work and dedication has been noted. I will pass your comments on. Best wishes to you and your family.


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Review from Robert T (Husband of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to stay at Windmill Manor following a deterioration in her physical health and Alzheimer's. Her needs were complex, requiring help with eating, drinking and all aspects of personal care.
The care staff were wonderful, treating her with kindness, compassion and dignity, respecting her
as an individual. They took time to engage with my wife and our family to find out about her personality and interests, developing a genuine rapport with her. The nursing staff were responsive to any questions or concerns we had.
Her room was bright, spacious and well-equipped. We were able to bring in familiar photos from home to personalise them.
The food is very good and was adapted to my wife’s eating requirements and tastes, she loved poached eggs!
There is a high standard of cleanliness throughout the nursing home; most importantly, my wife’s personal care was always a high priority for the staff.
Thank you to everyone involved in my wife’s care during her time at Windmill Manor.

Reply from Ellie Lyons, General Manager at Barchester Windmill Manor Care Home

Thank you, Robert, for taking the time to complete such a fabulous review. I am so pleased that you were happy with the care your wife received here. I will pass on your kind words to all the staff here at Windmill Manor.


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Review from Jo H (Son of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We initially chose Barchester Windmill Manor Care Home very carefully and have no regrets or doubts about our selection. Everything has been smooth and straightforward as Mum has arrived, the admin, settling Mum in and tweaking her room and care plan. The team have kept us informed and is happy to discuss
any aspect of Mum's tenure. We feel as supported as Mum clearly is. Many, many thanks.

Reply from Ellie Lyons, General Manager at Barchester Windmill Manor Care Home

Thank you for your lovely comments, the team at Windmill Manor always appreciate positive feedback I will pass on your thanks to them.


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Review from Barry T (Husband of Resident) assisted by family/friend published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say from the moment I first walked in here, I was impressed at how friendly everyone was and how clean it was. Nothing is too much trouble, the rooms are excellent. Everyone is so kind to the residents, even when things get stressful. The food is very good, the coffee room is free for
all of us with beautiful cakes and a lovely sitting area.

Reply from Ellie Lyons, General Manager at Barchester Windmill Manor Care Home

Thank you so much for your kind words and for taking the time to share your experience here at Windmill Manor. I will ensure to pass this on to the team.


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Review from Marlena D (Wife of Resident) published on 30 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found all the staff very helpful and kind. I would like to see my husband taken for a walk outside and maybe physio therapy-exercise class. My only concern is the boredom with the lack of activities, otherwise, he is very well cared for and attended to.

Reply from Sue Stroud, Customer Relationship Manager at Barchester Windmill Manor Care Home

Thank you for your feedback. I will arrange for our activity coordinator to meet with you so we can discuss how best to engage and stimulate your loved one.


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Review from G M (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Windmill manor for over 5 years. During that time she has been respected, loved, compassion with all her needs met with great care and consideration for her individuality.
All the carers give so much of themselves. I can relax knowing that mum is receiving the best of care.

Reply from Ellie Lyons, General Manager at Barchester Windmill Manor Care Home

Thank you so much for your review, this is such good feedback. I am very happy that you feel your mother gets the best care. I will ensure I share this with all the team here at Windmill Manor.


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Review from D J (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Windmill Manor Home for a few week's respite stay. The manager and nursing staff couldn't have been more helpful and professional. All the care staff were very friendly and dealt with my father extremely well (He can be very difficult at times). this is the first time that he has
been in respite care and we were very nervous about leaving him especially as he wasn't happy about it. But we needn't have worried. He settled in straight away. The manager is a great asset to the home, she rang me daily and then weekly to let me know that he was fine and loving life at Windmill Manor.

Reply from Ellie Lyons, General Manager at Barchester Windmill Manor Care Home

Thank you for finding the time to do this review. It is so nice to hear that you were happy with everything during his stay with us. Your father is welcome back anytime.


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Review from R H (Friend of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to review Windmill Manor and see the new manager. Great day, loved the cheese and wine event and definitely highly recommend this home.
Has a friendly atmosphere where everyone is treated with respect and dignity.

Reply from Ellie Lyons, General Manager at Barchester Windmill Manor Care Home

Thank you for your review it was lovely to meet you too. You are always welcome back.


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Review from Roy J (Respite Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Windmill Manor Home for a four-week respite stay.
The manager and nursing staff couldn't have been more helpful and professional.
All the care staff were very friendly and dealt with my father extremely well (he can be very awkward at times). This is the first time that he has
been in respite care, and we were very nervous about leaving him, especially as he wasn't very happy about it. But we needn't have worried. He settled in straight away. His room was nice and spacious, and they had a welcome gift for him on arrival, which couldn't have been better as he loves chocolate, and this distracted him and settled him down. He loved the food and was definitely well fed. Surprisingly to us, he joined in all the activities which they provided. The manager is a great asset to the home. She rang me daily at first and then weekly to let me know that he was fine and loving life at Windmill Manor. I cannot recommend this home highly enough.

Reply from Ellie Lyons, General Manager at Barchester Windmill Manor Care Home

Thank you for taking the time to review Windmill Manor. Your lovely comments and feedback mean so much to the team. Please remember he is always welcome back here.


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Review from A C (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father first came to Barchester Windmill Manor Care Home in April 2022 after a stay at the hospital. The care he has received is extremely good and we have been able to rest easy knowing he is in a safe, comfortable environment. Communication is good and they have also supported my mother in this
difficult transition to him requiring residential care. The food is of a good standard and the dining room is a really sociable space. I had the fun of watching a game of carpet bowls last week when I was visiting: the residents were all encouraged to take part and clearly enjoyed it. A recent highlight was the range of celebrations organised for the Jubilee Weekend which were above and beyond our expectations. There was something every day with a wonderful sense of community as families were encouraged to join the fun.

Reply from Ellie Lyons, General Manager at Barchester Windmill Manor Care Home

Thank you for taking the time to do this review. Your lovely comments and feedback mean so much to the team at Windmill Manor.


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Review from N S (Husband of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Impossible to fault Barchester Windmill Manor Care Home. My wife has been a resident for 7 or 8 years and during that time her care has been excellent. She requires assistance for bathing, dressing, eating and drinking; she needs full hoist for transfers from bed to wheelchair etc. All this is done
with great care and kindness. Her carers are kind and patient, and she is treated with love and respect.

Reply from Ellie Lyons, General Manager at Barchester Windmill Manor Care Home

Thank you so much for your review. Your comments and feedback are lovely and mean so much to the team at Windmill Manor.


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Review from N B (Son of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Barchester Windmill Manor Care Home since 2017. After an initial period of adjustment, she has settled in very well and is happy living at Barchester Windmill Manor Care Home as her home. She is looked after and cared for very well and the staff are patient and kind,
particularly one member of staff, who treats my mother more as a relative than a resident in ensuring her comfort and well being!

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Review from J O (Husband of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has gone through hell and back since she had her stroke. The NHS was appalling 3 months of hell then another 3 months of hell in her first nursing home. Then she moved to the Windmill the best time of her life. It is the first time she has felt happy and safe. The staff are all you could wish
for. They go out of their way nothing is too much for them. They pull out all the stops no matter what the cost.

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Review from Cosmo W (Son of Resident) published on 20 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her lovely team have been a joy to work with... helpful, caring, resourceful and have looked after Dad extremely well. The home is in fantastic condition after its recent refurb. Nothing but praise!

Reply from Jane Moseley, Interim General Manager at Barchester Windmill Manor Care Home

Thank you very much for your lovely review, it is very much appreciated and has been passed on to the staff.


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Review from K I (Daughter of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Windmill Manor at the start of Covid. The staff have worked very hard in difficult circumstances. They have got to know and understand how to care for mum. She is happy and content, always well turned out and has put on some weight after being unwell before arriving here. Thank you
everyone at Windmill Manor.

Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home

Your lovely comments and feedback mean so much to the team at Windmill Manor. Thank you for taking the time to write this review.


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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Barchester Windmill Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Barchester Windmill Manor Care Home is calculated as follows: ( (289 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 346 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Windmill Manor Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2020

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 25 Mar 2025

We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.


Awards / Recognitions (75)

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Meet the Team (8)

Reshma

Reshma Tupsy

Job Title: General Manager

Joined: 2024

Welcome to Windmill Manor Care Home, located in the town of Hurst Green, Oxted.


I thrive on providing excellent person-centred care and always want to go the extra mile to make our residents' wishes come true.


The team at Windmill Manor are the home’s greatest asset. We operate an open-door policy with a focus on great teamwork, motivating individuals, and management supporting staff and residents on the floor.


I believe that Windmill Manor Care Home thrives thanks to our friendly team, our dementia-friendly built-for-purpose environment, and our home-from-home feel. We are like one big happy family.


Rinimol

Rinimol Sivarajan

Job Title: Unit Manager

Joined: 2022

Hello, I am Rinimol and I joined the team at Windmill Manor as a Registered General Nurse in November 2022. I have progressed to a Unit Manager and took on the role in October 2023. My passion is to deliver outstanding person-centred care to residents at Windmill Manor Care Home. 


Rita

Rita Rai

Job Title: Registered Nurse

Joined: 2023

I am a Registered Nurse at Windmill Manor Care Home. I joined the Care team at Barchester in May 2023 as a Senior Care Assistant. I am proud to be part of a dedicated team in a beautiful home. I love getting to know residents and their families and finding out about their lives.  


Veenamol

Veenamol Pius

Job Title: Care Practitioner

Joined: 2023

Hi! I am Veenamol, a care practitioner, at Windmill Manor Care Home. I joined the team in January 2023. It is my privilege to be able to care for the residents at Windmill Manor and be part of a caring and professional team.


Sherry

Sherry Owen

Job Title: Activities Co-ordinator

Joined: 2014

My name is Sherry, I have managed the activities here at Windmill Manor for 8 years. I am very passionate about my role and aim all our activities, outings and events toward those living with dementia. We have a varied program with a person-centred approach to enhancing our resident's well-being.


Maggie

Maggie Golub

Job Title: Head Chef

Joined: 2020

Hi, I’m Maggie!


I have a real love for food and have worked in the hospitality industry for over 10 years, including catering for special event planning.


I started in Windmill Manor in 2020 and I am a proud head chef! Food is such a big part of our lives and I am passionate about recreating the happiness and memories of my residents through lovingly home-cooked food.


Deneil

Deneil Lehmann

Job Title: Deputy Manager - Clinical

Joined: 2021

I am from Cape Town, South Africa. I was previously a Primary Health Care Manager at Oasis Retirement Resort. I have also worked as a Theatre Sister. I am very happy to join the team.


Lesley

Lesley Bebbington

Job Title: Receptionist

Joined: 2019

I started my postition here in May 2019. My previous role was working as a dispenser for Boots the Chemist. Although very different positions I am enjoying my current one very much. Every day is totally different to the one before and i enjoy the interaction with residents, relatives and all guests to the home. I hope I am a friendly face to see as they walk through the door.