Impossible to fault Barchester Windmill Manor Care Home.
N S (Husband of Resident)
Her carers are kind and patient, and she is treated with love and respect.
N S (Husband of Resident)
Nothing is too much trouble, the rooms are excellent. Everyone is so kind to the residents,
Mary W (Wife of Resident)
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
Own private parking on site.
Barchester Windmill Manor Care Home has a Review Score of 9.8 (9.815) out of 10, based on 29 reviews in the last 2 years. Over all time Barchester Windmill Manor Care Home has 97 reviews.
Review from Manuela R (Daughter of Resident) published on 6 July 2021
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Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home
Thank you so much for your lovely comments. Please be reassured that we encourage all our residents to spend time outside either in the garden or on our large balcony on Memory Lane. We often have lunch outside or various activities weather permitting. Please also just let us know if you would like to take your mother out from the home instead of having an indoor visit.
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Review from Jacqueline H (Friend of Resident) published on 2 July 2021
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Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home
Thank you for your review and I will share your comments with the team. We understand how important communication is with family and friends so I am very pleased that you are kept informed. I know recently you have had the opportunity to take your friend out around the local area which she thoroughly enjoyed.
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Review from Victoria G (Daughter of Resident) published on 30 June 2021
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Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home
Our team greatly appreciate all feedback, thank you.
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Review from M L (Wife of Resident) published on 18 June 2021
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Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home
Thank you for your review and your lovely comments. I will make sure I feed this back to all the staff team how amazing they are. I am pleased that you did not have to worry at all whilst your husband was with us. It was a privilege to be able to care for him.
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Review from L G (Daughter of Resident) published on 16 June 2021
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Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home
Thank you so much for taking the time to complete this review. The team really appreciates this feedback.
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Review from L S (Daughter of Resident) published on 22 February 2021
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Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home
It is so very important that our residents, friends and families are able to give us feedback on the care and services we provide. Thank you for taking the time to do this
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Review from Julie H (Daughter of Resident) published on 9 December 2020
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Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home
I am pleased that you felt safe when visiting in our new visiting suite. Your father's safety is paramount and we are pleased that you are able to see this. Your father enjoys your visits and we are pleased we are able to facilitate this.
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Review from J M (Son of Resident) published on 18 September 2020
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Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home
Thank you for your comments. I am pleased you have been able to visit mum. Hope you able to come and see mum in our new visiting suite soon.
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Review from B C (Daughter of Resident) published on 18 September 2020
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Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home
Thank you for your lovely comments. Communication is essential during these unprecedented times. I am pleased you feel Windmill has continually kept you informed. The chef is pleased dad likes the food!
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Review from H H (Daughter-in-law of Resident) published on 8 September 2020
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Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home
Thank you very much for your lovely comments. It is an honour to be able to look after your mother-in-law during such difficult times. I will pass your comments on to the team who are dedicated to providing outstanding care to our residents.
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Review from V G (Wife of Resident) published on 7 August 2020
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Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home
Thank you for your lovely review. It is so nice to read how you feel and that you are so happy with the care he is receiving. Its a joy caring for him, and an honour to know that you feel the same. We look forward to seeing you soon.
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Review from L Y (Daughter of Resident) published on 23 July 2020
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Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home
Thank you for your lovely comments. We love having mum here with us. We know she loves it here too, she is a pleasure to look after.
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Review from N C (Daughter of Resident) published on 10 April 2020
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Review from J F (Brother of Resident) published on 21 February 2020
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Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home
Thank you for your lovely comments, we love looking after your brother and can see the change in him ourselves. The interaction he has with staff and residents is nice to watch. We are so glad he is happy here.
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Review from J F (Daughter of Resident) published on 10 February 2020
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Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home
Thank you for your lovely comments, we are pleased you feel Dad is well cared for and we enjoy caring for him. I will pass feedback to all the staff too. Thanks again
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Review from Nicholas S (Son of Resident) published on 16 January 2020
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Reply from Amanda Gunner, General Manager at Barchester Windmill Manor Care Home
Thank you for your lovely comments. Our staff work hard to maintain a great level of care and one we pride ourselves on. Yes, we all enjoy the entertainment, please always feel free to come along and bring others too. We love to welcome guests into the home.
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Review from Elizabeth R (Daughter of Resident) published on 27 September 2019
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Review from A W (Daughter of Resident) published on 5 September 2019
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Review from Patricia N (Wife of Resident) published on 22 August 2019
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Reply from Stella Bernatek, General Manager at Barchester Windmill Manor Care Home
Thank you so much for your lovely comments. I am so pleased that your husband is happy here with us.
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Review from Candice L (Wife of Resident) published on 17 June 2019
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The Review Score of 9.8 (9.815) out of 10 for Barchester Windmill Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.815 for Barchester Windmill Manor Care Home is calculated as follows: ( (289 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 346 Ratings = 4.815
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Barchester Windmill Manor Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Mar 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 25 Mar 2025
We currently have limited availability. Please contact us to discuss your needs further, we would love to welcome you for a visit.
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Barchester Healthcare Ltd
Date: Friday 31 Jan 2025 More details
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Barchester Windmill Manor Care Home
Date: Thursday 16 Jan 2025 More details
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Barchester Windmill Manor Care Home
Date: Saturday 11 May 2024 More details
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Job Title: General Manager
Joined: 2024
Welcome to Windmill Manor Care Home, located in the town of Hurst Green, Oxted.
I thrive on providing excellent person-centred care and always want to go the extra mile to make our residents' wishes come true.
The team at Windmill Manor are the home’s greatest asset. We operate an open-door policy with a focus on great teamwork, motivating individuals, and management supporting staff and residents on the floor.
I believe that Windmill Manor Care Home thrives thanks to our friendly team, our dementia-friendly built-for-purpose environment, and our home-from-home feel. We are like one big happy family.
Job Title: Unit Manager
Joined: 2022
Hello, I am Rinimol and I joined the team at Windmill Manor as a Registered General Nurse in November 2022. I have progressed to a Unit Manager and took on the role in October 2023. My passion is to deliver outstanding person-centred care to residents at Windmill Manor Care Home.
Job Title: Registered Nurse
Joined: 2023
I am a Registered Nurse at Windmill Manor Care Home. I joined the Care team at Barchester in May 2023 as a Senior Care Assistant. I am proud to be part of a dedicated team in a beautiful home. I love getting to know residents and their families and finding out about their lives.
Job Title: Care Practitioner
Joined: 2023
Hi! I am Veenamol, a care practitioner, at Windmill Manor Care Home. I joined the team in January 2023. It is my privilege to be able to care for the residents at Windmill Manor and be part of a caring and professional team.
Job Title: Activities Co-ordinator
Joined: 2014
My name is Sherry, I have managed the activities here at Windmill Manor for 8 years. I am very passionate about my role and aim all our activities, outings and events toward those living with dementia. We have a varied program with a person-centred approach to enhancing our resident's well-being.
Job Title: Head Chef
Joined: 2020
Hi, I’m Maggie!
I have a real love for food and have worked in the hospitality industry for over 10 years, including catering for special event planning.
I started in Windmill Manor in 2020 and I am a proud head chef! Food is such a big part of our lives and I am passionate about recreating the happiness and memories of my residents through lovingly home-cooked food.
Job Title: Deputy Manager - Clinical
Joined: 2021
I am from Cape Town, South Africa. I was previously a Primary Health Care Manager at Oasis Retirement Resort. I have also worked as a Theatre Sister. I am very happy to join the team.
Job Title: Receptionist
Joined: 2019
I started my postition here in May 2019. My previous role was working as a dispenser for Boots the Chemist. Although very different positions I am enjoying my current one very much. Every day is totally different to the one before and i enjoy the interaction with residents, relatives and all guests to the home. I hope I am a friendly face to see as they walk through the door.